Kiwi Shuttles
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Maps
Details
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Organisation |
Kiwi ShuttlesCommercial organisation |
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Location |
South Island ▷ Coastal Otago ▷ Dunedin |
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Directions To Office |
Airport ShuttlesReviews
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0.5/5
Unreliable and did not pick up.
I had booked via the visitors center a few days earlier and based on my international flight I was advised my pick up was 4:15am. The shuttle never arrived and there is no after hours number to call. I have sent them an email but no response yet.
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0.5/5
Totally unprofessional.
Didn't turn up for early morning flight between agreed times, and when contacted the shuttle was already at the airport. Customer Service non existent. They would not pay the $100 taxi fare that was incurred. Would never use them again.
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1.0/5
Our group booked the shuttle for a pickup from the airport on Friday 27th July at 11:40 pm The plane was delayed an hour Guess what no shuttle to pick up at 12:40 am on Saturday We were Not able to
make contact just went to voicemail
When contacted said they knew plane was delayed and sent shuttle collected some
passengers but didn’t wait for
our group
Luckily we got a taxi $110
No apology This shuttle may be cheap but not reliable
We will not use again
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0.5/5
I ordered a shuttle for Thursday from my partners house to the airport.
I was waiting outside the house and the Shuttle didn't show up. The driver called me and said they were running late so I waited another 30 minutes before I called the driver back. The driver then told me there was a mistake and to speak to owner or boss - which I did - I then called owner who put me on hold before repeatedly telling me that the shuttle was waiting for me for some time outside the house even though I had been waiting for 40 minutes outside with my partner. He continued to tell me this, which to be honest only made me angrier. The owner offered for me to get picked up by a shuttle at 3.30 (when the next round was going) however that would have made me late as I needed to be at the airport at 3.45 in order to make my flight for a funeral up north.
I had to get a taxi other wise I would have missed my flight, which then cost me $100 and I have the receipt and proof of call times to prove it.
Second time they have screwed me and my partner over.
Unacceptable.
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0.5/5
Booked with this mob 2 months in advance.
Confirmed by email on the morning of the trip to the airport. Didn't show by the time nominated and got the hotel to ring. They had "forgotten". Turned up 15 minutes later with a load of passengers on board to deliver around the town. Ended up being late for checkin and only thanks to extremely helpful Air NZ staff were we able to make our flight.
These guys are the worst I have come across. Don't use them.
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0.5/5
Went with Kiwi shuttle to Dunedin airport because I wanted to use local rather than another SuperShuttle franchise.
Booked 4 days in advance, confirmed the time and date the day before. Told to waited outside at 0450, confirmed this the day before. Stood outside with the wife in the cold at 0450, shuttle showed at 0527. No contact, no apology, and a snarky response when I asked about the difference. 37 minutes in the cold, then they stopped for more customers. Made it to the airport 4 minutes before check-in closed.
Unprofessional, unreliable, and unpleasant.
