* AVOID!!

THIS IS A SCAM!! * We had booked our flights with travel agency “YOU Travel” in Tauranga who recommended we use Luxury Airport Shuttles for our outbound and return journeys, and so we followed this recommendation and paid in advance through “YOU Travel” for Luxury Airport Shuttles to take us both ways (outbound & return). Our outbound shuttle journey (ie, from home to Auckland Airport) was perfect (see separate review). However, our return shuttle journey on 1st June 2023 WAS SUBJECT TO A SCAM!! Specifically, after we arrived at Auckland Airport we phoned Luxury Airport Shuttles to notify them that our plane had arrived an hour late and we were currently stuck in one of the four queues at Customs and not to regard us as “no shows” … only to hear that they had cancelled our return journey without notice or refund, and would only take us if we paid an extra $184.71! We were otherwise stranded at Auckland Airport, so we had to pay by credit card over the phone, and we felt this was a SCAM!! We notified “YOU Travel” of this company’s behaviour and, after intervention from YOU Travel, Luxury Airport Shuttles offered to refund only $155.00 of this $184.71. We have not accepted this low-ball offer, and we intend to dispute this extra payment with our credit card company . * WE WILL NEVER USE THIS SCAM SHUTTLE COMPANY AGAIN!! *

Reviewed over 2 years ago