Hertz Rent a Car
41 Rankers Reviews
Maps
Details
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Organisation |
Hertz rent a carCommercial organisation |
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Location |
North Island ▷ Auckland Region ▷ Auckland |
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Directions Auckland Office Office |
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Directions Blenheim Office Office |
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Directions Christchurch Office Office |
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Directions Dunedin Office Office |
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Directions Gisborne Office Office |
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Directions Greymouth Office Office |
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Directions Hamilton Office Office |
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Directions Hastings Office Office |
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Directions Invercargill Office Office |
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Directions Kerikeri Office Office |
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Directions Taupo Office Office |
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Directions Wellington Office Office |
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Directions Whangarei Office Office |
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Directions Hokitika Office Office |
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Directions Kawerau Office Office |
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Directions Napier Office Office |
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Directions Nelson Office Office |
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Directions New Plymouth Office Office |
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Directions Palmerston North Office Office |
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Directions Picton Office Office |
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Directions Queenstown Township Office Office |
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Directions Rotorua Office Office |
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Directions Tauranga Office Office |
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Directions Timaru Office Office |
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Directions Whanganui Office Office |
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Directions Whakatane Office Office |
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Directions Auckland Office Office |
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Directions Blenheim Office Office |
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Directions Dunedin Office Office |
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Directions Hamilton Office Office |
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Directions Queenstown Township Office Office |
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Directions Rotorua Office Office |
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Directions Taupo Office Office |
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Directions Tauranga Office Office |
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Directions Timaru Office Office |
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Directions Whanganui Office Office |
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Directions Wellington Office Office |
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Directions Wellington Office Office |
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Directions Whakatane Office Office |
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Directions Whangarei Office Office |
Rental Cars
Google MapsReviews
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High extra charges -
Poor customer support
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Faulty vehicles
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Fine, not sure about value for money though.
Anu -
Decent car but high excesses.
lawrence Walker -
Radio dosen't work.
InkenGermany -
Hertz rent a car in Queenstown were excellent.
Fothergill -
New car, very good!
Urban Reifler
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We rented a car in Gisborne with three child seats .
No assistance whatsoever so ever was provided to fit the car seats which were not simple to fit . If this is company policy seats that are easy to fit such as Britax Click right should be used
The car had a faulty reversing camera. We were advised to return the car to the airport to be exchanged which took time and mileage. We had made minimal use of the car at that point. The car was not cleaned (no issue there) but likely petrol not checked either. We did not think to fill the first car which probably had not done more than 50km max and was a Hybrid
We were charged $72 for petrol ,
The replacement car was returned full
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Charged a lot more than quoted and didn't provide support when collecting the car.
We were stuck for an hour trying to work with a defect.
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We hired a car from Hertz at the beginning of 2023.
We are back in our home country and 5 months later we have 2 mysterious charges from Hertz. One for $106.76 and one for $1,048.72. We called our credit card company and they said someone physically typed in our credit card information at the airport all these months later. We have disputed it and cancelled all our cards and ordered new ones. I would not trust this company with your credit card information. Someone is leaking credit card information at that company and using it to rent cars at a later date. You cannot trust this company with your personal information. They are fraudsters. Beware!
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Staff are nice, Got charged for "extras" ie GST when already quoted.
They are called Hertz cos when you get the bill it hertz
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If I could give this a zero I would.
I booked a car as my car had broken down and the mechanic couldn't get to it for 4 days. Hertz informed me I could get a full refund if I brought the car back early. The mechanic managed to sort my car within the first day so I took the rental straight back after only using it for one trip to town. Then was informed there would be no refund for the remaining 3 days. Beware people. Also, that 1 x 4km trip cost me $20 in fuel as it was clearly not even topped right up when I received it. So useless. I will never use this company ever again. Wish I'd read the reviews prior to using them. Clearly there is an ongoing theme here!
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People were nice but we received a different car that we were told we were going to get.
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We booked a car online on Friday night for 10.30am pick up at Wellington airport.
When we got to the counter they told us there was a 40 minute wait till there was an available car. We had to be in Wellington for a ceremony at a specific time and could not wait. We were very disappointed and inconvenienced, and had to resort to an expensive taxi ride.
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The first one we had in the North Island worth a 10, but the second one we got in the South Island is a bit small for three people, but it is in good shape.
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Picked up our car in Christchurch - service was excellent.
Drop off in Queenstown was okay. Flew to Nelson - picked up car but the lady helping us was not very friendly, "forgot" to tell us that we would not pay for a full day extra if we would return the car one hour earlier.
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Good friendly service with competitive pricing.
Can return car to a different location to pickup point.
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Friendly, welcoming member of staff at Nelson Airport, clean vehicle that performed well on unsealed roads at steep gradients.
Not cheap - would have chosen another company (and did) when hiring a car from Auckland where more choice/competition.
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We rented a car in Gisborne with three child seats .
No assistance whatsoever so ever was provided to fit the car seats which were not simple to fit . If this is company policy seats that are easy to fit such as Britax Click right should be used
The car had a faulty reversing camera. We were advised to return the car to the airport to be exchanged which took time and mileage. We had made minimal use of the car at that point. The car was not cleaned (no issue there) but likely petrol not checked either. We did not think to fill the first car which probably had not done more than 50km max and was a Hybrid
We were charged $72 for petrol ,
The replacement car was returned full
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Charged a lot more than quoted and didn't provide support when collecting the car.
We were stuck for an hour trying to work with a defect.
-
We hired a car from Hertz at the beginning of 2023.
We are back in our home country and 5 months later we have 2 mysterious charges from Hertz. One for $106.76 and one for $1,048.72. We called our credit card company and they said someone physically typed in our credit card information at the airport all these months later. We have disputed it and cancelled all our cards and ordered new ones. I would not trust this company with your credit card information. Someone is leaking credit card information at that company and using it to rent cars at a later date. You cannot trust this company with your personal information. They are fraudsters. Beware!
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Staff are nice, Got charged for "extras" ie GST when already quoted.
They are called Hertz cos when you get the bill it hertz
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If I could give this a zero I would.
I booked a car as my car had broken down and the mechanic couldn't get to it for 4 days. Hertz informed me I could get a full refund if I brought the car back early. The mechanic managed to sort my car within the first day so I took the rental straight back after only using it for one trip to town. Then was informed there would be no refund for the remaining 3 days. Beware people. Also, that 1 x 4km trip cost me $20 in fuel as it was clearly not even topped right up when I received it. So useless. I will never use this company ever again. Wish I'd read the reviews prior to using them. Clearly there is an ongoing theme here!
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We booked a car online on Friday night for 10.30am pick up at Wellington airport.
When we got to the counter they told us there was a 40 minute wait till there was an available car. We had to be in Wellington for a ceremony at a specific time and could not wait. We were very disappointed and inconvenienced, and had to resort to an expensive taxi ride.
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Hertz at Auckland airport price gauged and charged us nearly $300 over our original price, cancelled our reservation without permission and nearly left my husband who is an essential worker stranded and
without a way to get to work, charged him twice for one day of rental and still haven't refunded the wrongful charge after 6 days. They wouldn't give us proof it would be refunded, refused to even bother trying and locked the door on us when we tried to go back in the building to discuss proof of refund further. In a time where the entire world is on lockdown during a pandemic you would think people would try show even a shred of decency, but apparently that's not possible for Hertz. You're disgusting and you should be ashamed of yourselves.
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I am a hertz platinum member.
I recently travelled to New Zealand and made a reservation to pick up a car for ten days at auckland international airport. In making the booking I declined insurance excess coverage. My booking confirmation shows this. After arriving after a 14 hour flight travelling alone with a two year old I went to the hertz counter. I was asked if I wanted the coverage and I again declined - this time verbally. Then I was handed the keys and a contract to sign. I didn’t read the small print. The agent had indicated I accepted the coverage - I did not. I was charged over 300 dollars for coverage I had twice declined - online and verbally. Hertz are saying they will not refund because I signed the contract. This is clear bait and artichoke and unethical and basically fraud
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Sadly I can't give a 0 star rating.
Got to the airport only to wait in a long queue for close to 2 hours because there was only 1 staff member and when I reached the counter my car there was no car ready for me and they couldnt even tell me what car was available. Then had to wait another half an hour before a car finally arrived for us. Just avoid them full stop.
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We are from Switzerland We were able to rent from thrifty and other agencies without issues Hertz in rotors insisted on getting our driver license translated It has 7 items When shown the official
Swiss administration translation they still insisted on a translation
Never again by hertz