Naked Bus

95 Rankers Reviews

1 Buses

Maps

Details

Feature Value Info

Organisation

nakedbus.com

Commercial organisation

Location

North IslandAuckland RegionAuckland

Categories

  • OriginalBuses

Directions

To Office

Reviews

    • Safe clean Friendly driver.
    • Friendly, helpful staff.
    • it is cheap, fast and punctual.
    • Cheap and good.
    • Cheaper than Intercity but often late!
    Rating Count Percentage
    10/10 7
    7%
    9/10 18
    19%
    8/10 20
    21%
    7/10 13
    14%
    6/10 6
    6%
    5/10 3
    3%
    4/10 1
    1%
    3/10 3
    3%
    2/10 0
    0%
    1/10 24
    25%
  • 5.0/5

    Safe clean Friendly driver.

    Great affordable service

    Family 4 Wellington to New Plymouth

    Good amount toilet stops for kids.

    Reviewed over 3 years ago and experienced in November 2019

    AH
    Angela Hills Boughey's avatar
  • 4.5/5

    Wonderful, efficient , competent staff.

    Felt completely confident travelling with your company. Very sad that this great service is going to end.

    Reviewed over 3 years ago and experienced in June 2017

    Vs
    Viv stefadouros's avatar

    Viv stefadouros

    Customer

  • 5.0/5

    Good ride, comfortable seat, fresh air, very cheap if you organise your trip early.

    Reviewed over 3 years ago and experienced in October 2016

    FRANCE
    JL
    Justine Langero's avatar

    Justine Langero

    Customer

  • 4.5/5

    A lot of space on the bus.

    Reviewed over 3 years ago and experienced in April 2016

    GERMANY
    TA
    Tom Anders's avatar

    Tom Anders

    Customer

  • 4.0/5

    Felt safe, on time, good value.

    A bit expensive if you booked last minute. Extra bags were free!

    Reviewed over 3 years ago and experienced in March 2016

    UNITED STATES
    EN
    Emily Noyd's avatar

    Emily Noyd

    Customer

  • 4.5/5

    Boring but beautiful nature.

    Reviewed over 3 years ago and experienced in February 2016

    DENMARK
    EB
    Emil Black Christian's avatar
  • 4.0/5

    Friendly, helpful staff.

    Comfy seats. Punctual but expensive.

    Reviewed over 3 years ago and experienced in February 2016

    GERMANY
    MM
    Maxim Motheus's avatar

    Maxim Motheus

    Customer

  • 3.5/5

    Cheaper than Intercity but often late!

    Reviewed over 3 years ago and experienced in March 2016

    FRANCE
    EC
    Estelle Coquard's avatar

    Estelle Coquard

    Customer

  • 3.5/5

    If you book early, you can travel everywhere and it is not expensive.

    You have free WiFi and you can charge your phone.

    Reviewed over 3 years ago and experienced in December 2015

    FRANCE
    PV
    Pierre Villaume-Odile's avatar
  • 3.5/5

    I have always been satisfied with them.

    However i write this to share my experience about the sleeper bus as there is little to no info on the naked bus website about it. I took the sleeper bus for the first time from Wellington to Auckland. The beds were single sized, with a curtain down the middle, so I looked for a top bunk as only the bottom bunks were shared, but there were none left. I took one of the free bottom bunks. There was less than half a meter between the bottom and top bunks. It had a clean blanket and pillow. The cushioning was thin but bearable to lay on. The bus was full so i had share. there was very little space for the two of us and we couldn't lay flat . So i was squished up against the window. There was almost no moving space and my feet were flat against a wall. I'm of average height and a very skinny guy, I cant imagine what it'l be like for larger people. The guy next to me was slightly larger so he took up more space. When he fell asleep he would go flat and i was squished right up against the wall and window. This happened often throughout the trip. Also about the curtain, it is useless. I was really not enjoying myself as i had no space and i was sweating from frustration and discomfort. This was prolonged because the bus had to do unscheduled toilet stops because the toilet wasn't working on board. This also made the bus get to Auckland over an hour late.

    The only sleep i got was after the guy next to me got off in Hamilton. I also have to add that there is no difference in pricing for if you sleep on a top bunk by yourself or on a bottom bunk squished up next to someone else.

    It wasn't worth the extra costs. Unless u get a top bunk by getting on first or sharing a bed with your boyfriend or girlfriend etc. But this is just my opinion about the sleeper bus from my own experience.

    It would be nice for naked bus to offer more info on their sleeper bus, as i know most people would not enjoy what i went through.

    Reviewed over 3 years ago and experienced in June 2015

    NEW ZEALAND
    Fu
    Funk's avatar

    Funk

    Customer

  • 0.5/5

    mana bus is the worst.

    ended up costing me money. don't use.

    Reviewed over 3 years ago and experienced in November 2017

    NEW ZEALAND
    ch
    craig hardy's avatar

    craig hardy

    Customer

  • 3.5/5

    I would give 9/10 with previous experience riding with the nakedbus and manabus services.

    Comparing intercity with nakedbus services however is like comparing North Korea to South Korea, you can guess who's north in this situation. Reason giving a 7 is that i was surprised today with how late manabus was (45-50 mins late). I shouldn't complain but time is crucial when there's plans in place. But I appreciate the bus services and will continue to be a customer of the nakedbus/manabus services.

    Reviewed over 3 years ago and experienced in January 2015

    NEW ZEALAND
    Fo
    Focalvisions's avatar

    Focalvisions

    Customer

  • 0.5/5

    I booked a return trip from Auckland to waitomo and rotorua and arrived with my printed confirmation, money paid, this morning at 7.15am.

    I waited until about 7.40am and then tried to look up their contact details. I saw a mail in my junk folder from them saying the trip was full and I'd been moved to a trip 2 days later. Given that I was overseas I hadn't had my data roaming on and also given the fact the booking had been confirmed, money debited and I had a reference number I didn't think it necessary to check in case they had overbooked. It's not like you book a flight and then check the day before to ensure someone hasn't randomly decided to cancel it!

    I contacted them and they made something up about trying to contact me 'on the number I had given' i.e. implying it was my fault. The number was of course correct and I had had no missed calls.

    Do not use this company, very unreliable and certainly not trustworthy.

    Reviewed over 3 years ago and experienced in May 2017

    SINGAPORE
    S
    Suzanne 's avatar

    Suzanne

    Customer

  • 0.5/5

    Very poor service.

    They left 5 passengers half way. Didn't wait for them. Customer service didnot answer in an responsible manner.

    Reviewed over 3 years ago and experienced in May 2017

    NEW ZEALAND
    kv
    kiruthika vijayakumar's avatar
  • 0.5/5

    We paid for our bus tickets weeks in advance and received a confirmation email to let us know our booking numbers and such.

    It also said specifically where the bus would pick us up and what time to be at that spot to wait. We got there twenty minutes early and waited for almost two hours to find out that, after ringing the customer service line, the bus had gone to a different bus stop and was already well on it's way to the destination. This is also an unlikely scenario because the stop the bus apparently went to was just down the road from where we were waiting and we never saw it, so it sounds like they're lying about that. Customer service (when they eventually picked up as we'd been trying to ring for a while) agreed to give a refund but it seems petty in light of the ages we had to spend waiting as well as the full day of fun ruined because we couldn't even get to where we were going. Never using NakedBus or ManaBus again.

    Reviewed over 3 years ago and experienced in March 2017

    NEW ZEALAND
    EP
    Ellie Pask's avatar

    Ellie Pask

    Customer

  • 5.0/5

    Safe clean Friendly driver.

    Great affordable service

    Family 4 Wellington to New Plymouth

    Good amount toilet stops for kids.

    Reviewed over 3 years ago and experienced in November 2019

    AH
    Angela Hills Boughey's avatar
  • 4.5/5

    Wonderful, efficient , competent staff.

    Felt completely confident travelling with your company. Very sad that this great service is going to end.

    Reviewed over 3 years ago and experienced in June 2017

    Vs
    Viv stefadouros's avatar

    Viv stefadouros

    Customer

  • 0.5/5

    mana bus is the worst.

    ended up costing me money. don't use.

    Reviewed over 3 years ago and experienced in November 2017

    NEW ZEALAND
    ch
    craig hardy's avatar

    craig hardy

    Customer

  • 0.5/5

    Very poor service.

    They left 5 passengers half way. Didn't wait for them. Customer service didnot answer in an responsible manner.

    Reviewed over 3 years ago and experienced in May 2017

    NEW ZEALAND
    kv
    kiruthika vijayakumar's avatar
  • 0.5/5

    I booked a return trip from Auckland to waitomo and rotorua and arrived with my printed confirmation, money paid, this morning at 7.15am.

    I waited until about 7.40am and then tried to look up their contact details. I saw a mail in my junk folder from them saying the trip was full and I'd been moved to a trip 2 days later. Given that I was overseas I hadn't had my data roaming on and also given the fact the booking had been confirmed, money debited and I had a reference number I didn't think it necessary to check in case they had overbooked. It's not like you book a flight and then check the day before to ensure someone hasn't randomly decided to cancel it!

    I contacted them and they made something up about trying to contact me 'on the number I had given' i.e. implying it was my fault. The number was of course correct and I had had no missed calls.

    Do not use this company, very unreliable and certainly not trustworthy.

    Reviewed over 3 years ago and experienced in May 2017

    SINGAPORE
    S
    Suzanne 's avatar

    Suzanne

    Customer

  • 3.5/5

    I would give 9/10 with previous experience riding with the nakedbus and manabus services.

    Comparing intercity with nakedbus services however is like comparing North Korea to South Korea, you can guess who's north in this situation. Reason giving a 7 is that i was surprised today with how late manabus was (45-50 mins late). I shouldn't complain but time is crucial when there's plans in place. But I appreciate the bus services and will continue to be a customer of the nakedbus/manabus services.

    Reviewed over 3 years ago and experienced in January 2015

    NEW ZEALAND
    Fo
    Focalvisions's avatar

    Focalvisions

    Customer

  • 5.0/5

    Good ride, comfortable seat, fresh air, very cheap if you organise your trip early.

    Reviewed over 3 years ago and experienced in October 2016

    FRANCE
    JL
    Justine Langero's avatar

    Justine Langero

    Customer

  • 0.5/5

    We paid for our bus tickets weeks in advance and received a confirmation email to let us know our booking numbers and such.

    It also said specifically where the bus would pick us up and what time to be at that spot to wait. We got there twenty minutes early and waited for almost two hours to find out that, after ringing the customer service line, the bus had gone to a different bus stop and was already well on it's way to the destination. This is also an unlikely scenario because the stop the bus apparently went to was just down the road from where we were waiting and we never saw it, so it sounds like they're lying about that. Customer service (when they eventually picked up as we'd been trying to ring for a while) agreed to give a refund but it seems petty in light of the ages we had to spend waiting as well as the full day of fun ruined because we couldn't even get to where we were going. Never using NakedBus or ManaBus again.

    Reviewed over 3 years ago and experienced in March 2017

    NEW ZEALAND
    EP
    Ellie Pask's avatar

    Ellie Pask

    Customer

  • 3.5/5

    Cheaper than Intercity but often late!

    Reviewed over 3 years ago and experienced in March 2016

    FRANCE
    EC
    Estelle Coquard's avatar

    Estelle Coquard

    Customer

  • 4.5/5

    A lot of space on the bus.

    Reviewed over 3 years ago and experienced in April 2016

    GERMANY
    TA
    Tom Anders's avatar

    Tom Anders

    Customer

  • 0.5/5

    Very disappointed.

    I took a bus from hahei to Hamilton nz. once I reached Hamilton I realised that I left my sun glasses on the bus. I phoned up the head office to make them aware and sent them photographs of where they were as I couldn't get hold of the bus driver and I hoping they would. I phoned them again that day and they said that my sun glasses have gone missing, and that they phoned the driver countless amount of times to make him aware. After getting hold of the driver myself, he sadly informed me that he had no missed phoned calls from "the naked bus company" head office.

    A company that prides themselves on great customer service!. The busses run late, there's no order or seating plan , and when a customer has in issue they a faced with a dismissive head office team.

    Reviewed over 3 years ago and experienced in January 2016

    NEW ZEALAND
    ps
    peter salfrais's avatar

    peter salfrais

    Customer

  • 4.5/5

    Boring but beautiful nature.

    Reviewed over 3 years ago and experienced in February 2016

    DENMARK
    EB
    Emil Black Christian's avatar
  • 3.0/5

    Friendly staff to our baby, really helpful, quiet night in the bus, long drive though and longer route than necessary.

    Reviewed over 3 years ago and experienced in March 2016

    GERMANY
    KR
    Kathrin Redl's avatar

    Kathrin Redl

    Customer

  • 4.0/5

    Felt safe, on time, good value.

    A bit expensive if you booked last minute. Extra bags were free!

    Reviewed over 3 years ago and experienced in March 2016

    UNITED STATES
    EN
    Emily Noyd's avatar

    Emily Noyd

    Customer

  • 0.5/5

    We will never ever travel by this service ever again!

    Had a very bad experience lately with Naked / Mana bus. I had booked return tickets from Auckland to Rotorua through Manakau. All went well when we took the bus from Rotorua to AKL. While returning I realized quiet late that the ticket stated that I had to board from AKL and not Manakau [ not sure how as i had booked my return and arrival to Manakau. Anyway we thought it was the only bus going to Rotorua so we could get in . The driver refused to take us as we were supposed to board from Auckland city even though we had the ticket for the right day / time. It was terrible as we had no one in AKL to help us we went back top the airport and had to return in Luxury shuttle back home around mid night.

    Next day I called up the contact number in AKL and spoke to a lady. She told me that it was at the discretion of the driver and said that it was my fault that I did not read the ticket! Ruthless and unkind people..well there is something called karma people...it will catch up!

    Reviewed over 3 years ago and experienced in July 2016

    NEW ZEALAND
    SS
    SR SR's avatar

    SR SR

    Customer

  • 4.0/5

    Friendly, helpful staff.

    Comfy seats. Punctual but expensive.

    Reviewed over 3 years ago and experienced in February 2016

    GERMANY
    MM
    Maxim Motheus's avatar

    Maxim Motheus

    Customer

  • 0.5/5

    Booked my brother and his wife a 6.15AM Whangarei to Auckland bus on Fri 8 April (arriving 9 AM) to connect their flight to Nelson at Auckland airport on 11.25AM.

    At the time of booking InterCity and Air NZ also had special fares for the same service, but I was foolish enough to choose NakedBus. We also purchased a return SkyBus Auckland trip costing us $28 for travel to Airport on the 8 April.

    Well, NakedBus you really upset me. You emailed me to cancel the bus service on the 8 April. We own a very busy business in Whangarei and I do not have time to drive down to Auckland to pick up/drop off anyone. The earliest Intercity Bus arrive in Auckland at 12 PM which means my brother and his wife would not make it in time for their flight to Nelson. This leaves me no choice but to purchase 2 x Air NZ tickets Whangarei to Auckland, costing me $226 extra, and the $28 I paid to SkyBus would be a waste because we don't get to use it.

    You do state in your email that you wish to apologise for any inconvenience caused. However I am writing to you to let you know that I do not accept your apology. Not after you caused me extra expenses of $226...that is a lot of money, due to your unprofessional operation. If there is a problem with weather, flood, earthquake etc then I can understand if you cancel a service. But you just cancel your service for no reason. You do not have any consideration for the consequences of your action, you do not care how much extra expenses your customers would incur. I will never purchase any NakedBus/ManaBus ticket again and will not recommend your company to anyone.

    Reviewed over 3 years ago and experienced in January 2016

    NEW ZEALAND
    CT
    Charn Tiebtienrat's avatar
  • 3.5/5

    If you book early, you can travel everywhere and it is not expensive.

    You have free WiFi and you can charge your phone.

    Reviewed over 3 years ago and experienced in December 2015

    FRANCE
    PV
    Pierre Villaume-Odile's avatar
  • 0.5/5

    I will never attempt to travel with these fools again.

    Waited in the cold at the Auckland bus stop with a crowd of other passengers for four hours and then gave up. No idea how much longer the other poor people had to wait, I got rescued by a friend.

    No attempt was made to help us, or even explain what was happening. Only the poor drivers of each arriving bus left to try and find out what was going on.

    They refunded me but the money is inconsequential. I wasted a whole night not being where I was wanting to be, and my wife had to drive up to get me.

    Don't trust these idiots, if they mess up they don't even care.

    Reviewed over 3 years ago and experienced in October 2015

    NEW ZEALAND
    BC
    Brendan Carton's avatar

    Brendan Carton

    Customer

  • 1.5/5

    I thought I was perfectly on time since my family lived local to where I was catching the stop.

    When I got there, I was informed that the bus had left without me. I called up and they were ridiculously unhelpful and refused to stop the bus so I could drive and get on. I wasted $25/30 and had to pay $25 to hop on the next Intercity instead. Wish I'd chosen them first.

    Reviewed over 3 years ago and experienced in October 2015

    NEW ZEALAND
    un
    unhappycustomer's avatar

    unhappycustomer

    Customer