GO Rentals
Maps
Details
| Feature | Value | Info |
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Organisation |
Go RentalsCommercial organisation |
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Location |
North Island ▷ Auckland Region ▷ Auckland |
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Categories |
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Business Times |
Auckland Airport - Open 7 Days, 4:30am - 2:00am Auckland City - Open 7 Days, 8:00am - 05:00pm Wellington - Open 7 Days, 7:00am - 07:00pm Christchurch - Open 7 days, 5:00am - 11:00pm Queenstown - Open 7 days, 8:00am - 8:00pm Dunedin - Open 7 days, 8:00am - 8:00pm |
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Directions To Coordinates |
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Directions Wellington Office |
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Directions Queenstown Township Office |
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Directions Christchurch Office |
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Directions Auckland Office |
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Directions Auckland Office |
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Directions Auckland Office |
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Coordinates |
Rental Cars
Reviews
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0.5/5
Appalling.
I paid for rental in advance. Hours before landing in New Zealand for car pick up, GO Rentals refused my hire because they wouldn't accept my valid current temporary Canadian drivers license. It doesn't state this anywhere on their site nor their rental agreement. They then kept nearly $500 of my deposit for a cancellation fee and related costs - on a rental they cancelled. I tried for weeks to resolve this + they don't care.
Their competition hired me the same vehicle with my same license at a better price.
Kia Ora Iain, thanks for reaching out to us. We apologize for the recent negative experience you had with us. Unfortunately, as per our Ts&Cs, we cannot accept temporary Driver Licences from overseas, these must be full valid and unrestricted. Unfortunately, without another main driver with a valid full Driver Licence, we wouldn't be able to proceed with this booking, therefore this would incur a 10% cancellation fee as per our Ts&Cs. We have shared your feedback with our team to review. If you have any further concerns, please feel free to contact us at aucklandairport@gorentals.co.nz. Thanks.
gorentals
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5.0/5
Picked up at the Queenstown branch, which is just outside the terminal, less than a minutes walk.
The staff were great and our Corolla drove like a dream!
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5.0/5
Absolutely genuine, caring staff who provide first class quality customer service at the branches (P/U at Ak Airport Branch and D/O at Ak City Branch) and on the phone when I called to extend my hire.
GO rentals made everything easy and stress free which made our holiday away that much more enjoyable and memorable.
Affordable prices which is worth every cent with how well you are well looked after.
The vehicle we rented was extremely comfortable, great looking newer model SUV and was fantastic to drive. Will only hire rentals from GO Rentals.
Thank you so much GO Rentals, you guys Rock!!!
Thanks so much IJ, we really appreciate you taking the time to review us. We hope you're keeping well and will see you on your next visit!
Many thanks,
The GO Rentals Team
gorentals
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5.0/5
Rental car pickup from Queenstown Airport was quick and easy - depot located just across the road from the pick up/ drop off area.
Staff were helpful and friendly - and the rental car was in great condition. Thanks!
Kia Ora Hamish,
Thanks so much for taking the time to review us! We're really glad to hear you enjoyed your time with us. We hope you have a great time on the road and hope to see you next time in branch! 🙂
Many thanks,
The GO Rentals Team
gorentals
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5.0/5
Fantastic service by the team in Christchurch and our vehicle was just perfect.
GO really are the best in the business, just so easy to deal with, brilliant technology to make hiring a car really easy!
Kia Ora Jimmy,
Thanks so much for taking the time to review us! We're really glad to hear you enjoyed your time with us. We hope you have a great time on the road and hope to see you next time in branch! 🙂
Many thanks,
The GO Rentals Team
gorentals
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5.0/5
Every time I hire a car in NZ I choose GO Rentals, always get a new and clean car!
Love their APP can save all my info and save the papar! The shuttle driver of Auckland Airport is the best - so funny and help me to take care of my luggage!
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4.5/5
We hired a car for 16 days, while travelling to Northland in NZ.
Service from collecting car at Auckland airport to returning 16 days later was excellent. Friendly, eficient, staff. Reasonable price. Would highly recomend this company .
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5.0/5
I had to very quickly book a rental for an unexpected trip and was very pleased with the ease GO Rentals made the process.
In a matter of minutes I was booked with a very affordable rate and given clear details for pick up at Dunedin airport. The whole process was a breeze with lovely personnel ready to answer any question or sort any issues. Would definitely rent from GO again and have recommended them to my friends and family. I am glad they were recommended to me.
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5.0/5
Great company - I used GO Rentals in Queenstown and found them so easy to use I did everything via their app and when I arrived they gave me the keys and I was on my way!
It was just as quick to return the car too. The staff are super friendly and gave me a few tips on where to find the best coffee - very helpful. I will be using GO on my next trip that's for sure!
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5.0/5
Prompt reply on quotation and follow up.
Rate is much cheaper than others.Booking process was easy and seamles effort of picking up and returning the car near airport with free transfer. Car model delivered as listed of less than 2 years. I am sure to use Go rental for New Zealand trip in near future an I will try it with another country if there is a chance. Thank you Go rental and staffs for their friendly and prompt communication providing me a simple booking process and enjoyable trip with a good car Corollar 1.8 sedan.
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0.5/5
Appalling.
I paid for rental in advance. Hours before landing in New Zealand for car pick up, GO Rentals refused my hire because they wouldn't accept my valid current temporary Canadian drivers license. It doesn't state this anywhere on their site nor their rental agreement. They then kept nearly $500 of my deposit for a cancellation fee and related costs - on a rental they cancelled. I tried for weeks to resolve this + they don't care.
Their competition hired me the same vehicle with my same license at a better price.
Kia Ora Iain, thanks for reaching out to us. We apologize for the recent negative experience you had with us. Unfortunately, as per our Ts&Cs, we cannot accept temporary Driver Licences from overseas, these must be full valid and unrestricted. Unfortunately, without another main driver with a valid full Driver Licence, we wouldn't be able to proceed with this booking, therefore this would incur a 10% cancellation fee as per our Ts&Cs. We have shared your feedback with our team to review. If you have any further concerns, please feel free to contact us at aucklandairport@gorentals.co.nz. Thanks.
gorentals
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0.5/5
Be VERY careful with these guys.
I have no problem paying tolls but they seperate tolls over a 4 day period to cover almost a month of dipping into my credit card to rip me off $,25.00 per rip off. No integrity but once burnt twice shy. Can't be trusted not to touch your credit card up.
Hi Karen,
Thanks for reaching out to us and for providing the additional information. Unfortunately, we cannot locate any GO Rentals booking in our system to review. Could you please send your booking details to info@gorentals.co.nz and our team will be in touch.
Thanks,
gorentals
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0.5/5
• Go Rentals [NewZealand] are astute thieves.
They slap you with a 10% cancellation fees immediately (not even a wait period of 24 hours) even if the booking is made for 3 months in future without disclosing this information (buried somewhere deep in their fine print). This practice deviates from all standard practices of renting cars in New Zealand, where free cancellation, 24 hr cancellation, 48 hour cancellation or in some rare cases (such as Ace) even 14 days cancellation policy are in effect. They make every attempt to hide this information from you until you make the booking. They are a shame for kiwis and New Zealanders.
Hi Suresh, thank you for taking the time to review us. We understand that our team has been in touch with you to resolve this matter. We apologise for any inconvenience this may have caused, and we have recorded your feedback. If you have any further queries or concerns, please email us at info@gorentals.co.nz. Thanks.
gorentals
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1.0/5
Got charged a cancellation fee even though I cancelled two weeks in advance and because of Omicron.
Never been charged cancellable fee from other rental car companies. Will rebook but not with them.
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5.0/5
Picked up at the Queenstown branch, which is just outside the terminal, less than a minutes walk.
The staff were great and our Corolla drove like a dream!
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5.0/5
Fantastic service by the team in Christchurch and our vehicle was just perfect.
GO really are the best in the business, just so easy to deal with, brilliant technology to make hiring a car really easy!
Kia Ora Jimmy,
Thanks so much for taking the time to review us! We're really glad to hear you enjoyed your time with us. We hope you have a great time on the road and hope to see you next time in branch! 🙂
Many thanks,
The GO Rentals Team
gorentals
-
5.0/5
Absolutely genuine, caring staff who provide first class quality customer service at the branches (P/U at Ak Airport Branch and D/O at Ak City Branch) and on the phone when I called to extend my hire.
GO rentals made everything easy and stress free which made our holiday away that much more enjoyable and memorable.
Affordable prices which is worth every cent with how well you are well looked after.
The vehicle we rented was extremely comfortable, great looking newer model SUV and was fantastic to drive. Will only hire rentals from GO Rentals.
Thank you so much GO Rentals, you guys Rock!!!
Thanks so much IJ, we really appreciate you taking the time to review us. We hope you're keeping well and will see you on your next visit!
Many thanks,
The GO Rentals Team
gorentals
-
5.0/5
Rental car pickup from Queenstown Airport was quick and easy - depot located just across the road from the pick up/ drop off area.
Staff were helpful and friendly - and the rental car was in great condition. Thanks!
Kia Ora Hamish,
Thanks so much for taking the time to review us! We're really glad to hear you enjoyed your time with us. We hope you have a great time on the road and hope to see you next time in branch! 🙂
Many thanks,
The GO Rentals Team
gorentals
-
5.0/5
Every time I hire a car in NZ I choose GO Rentals, always get a new and clean car!
Love their APP can save all my info and save the papar! The shuttle driver of Auckland Airport is the best - so funny and help me to take care of my luggage!
-
5.0/5
Great company - I used GO Rentals in Queenstown and found them so easy to use I did everything via their app and when I arrived they gave me the keys and I was on my way!
It was just as quick to return the car too. The staff are super friendly and gave me a few tips on where to find the best coffee - very helpful. I will be using GO on my next trip that's for sure!
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4.5/5
We hired a car for 16 days, while travelling to Northland in NZ.
Service from collecting car at Auckland airport to returning 16 days later was excellent. Friendly, eficient, staff. Reasonable price. Would highly recomend this company .
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0.5/5
I manage a car rental company in Australia and we have cancelled all bookings without fee as it is beyond the customer's control.
This company will charge you a 10% cancellation fee during Covid-19 when we have no other option as New Zealand is in lockdown and we simply CANNOT travel.
Thank you for my "future credit" but seriously, have a think about the loss of customer's you will experience due to this absolute greed.
Hi Crystal,
Thanks so much for your feedback and apologies for the delay in coming back to you. A member of our senior management team would love the opportunity to talk to you about your experience. If you could please provide us with your booking number, we’ll have someone reach out to you.
Many thanks,
GO Rentals team
gorentals
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5.0/5
I had to very quickly book a rental for an unexpected trip and was very pleased with the ease GO Rentals made the process.
In a matter of minutes I was booked with a very affordable rate and given clear details for pick up at Dunedin airport. The whole process was a breeze with lovely personnel ready to answer any question or sort any issues. Would definitely rent from GO again and have recommended them to my friends and family. I am glad they were recommended to me.
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5.0/5
Ryan from Claims dept provided me with excellent service.
He followed up closely with the 350 excess claim which was withhold pending investigation into the truck that hit my car from rear. Though the other party claimed that I was at fault, Ryan was persistent. He put much effort to look for the company of the truck, speak to the insurance company of the company and get things sorted out. This is amazing! Now the excess has been returned to me.
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5.0/5
As an expat kiwi returning home several times a year, GO Rentals has become my go to rental car company.
The cars have always been reliable, the staff are fantastic to deal with and checking in and out is a breeze. I particularly like that you and a company rep walk around the car together and make notes about any marks, damage etc. Everything is very transparent. Costs are reasonable and I would highly recommend them.