From our initial booking phone call last year to dropping our van "The Suite" off on Tuesday we could not fault anything.

Sven was amazingly helpful and thorough at our pickup in Auckland and so kind at the end of our shortened trip. Due to my mum being suddenly hospitalized we had to cut short our beautiful Northland holiday by 4 days. Sven was incredibly kind and a truly lovely man. The Suite was a great motorhome with a very comfortable pushbutton down bed, husband loved driving it, great sized fridge/freezer and heaps and heaps of storage space. Everything supplied with the rent was very clean and wonderfully maintained and presented. The VIP insurance we took out with Wilderness was so worthwhile, covering diesel miles, tolls and anything that may go wrong. I could keep going about our experience with the team at wilderness but I'd end up writing a novel. But to finish, thank you ALL at Wilderness and we would recommend to all if considering a motorhome holiday.

Reviewed over 2 years ago

Great experience from the updates and information provided before we even commenced or holiday to collection and drop off.

Will defiantly recommend to others!

Reviewed over 3 years ago

I didn’t get to go on the trip due to coronavirus.

Despite an initial delay in communication with the company due to the pandemic, they have since restored my faith that they do care for their customers.

Reviewed over 4 years ago and experienced in April 2020

Very good people to work with.

The camper was clean and fairy new. We had a problem with the refrigerator while on the road and the Wilderness team was quick to get service for us as we traveled. My only critical point is that the kitchen could have been better equipped. We had to buy a few basic kitchen tools on the road. No big deal but it could have been better equipped. The vehicle itself worked great. We would not hesitate to recommend Wilderness to friends or to use them again on our next trip to NZ.

Reviewed almost 5 years ago

We arrived early in Auckland and were picked up at the airport .

We were the first motorhome hirers on sight and expected to do the required paperwork and be on our way. We had agreed an insurance package but the woman serving us insisted we upgrade. This went on until I became uncomfortable and agreed the extra insurance . We then discovered that we had not been booked on the inter islander ferry that we had paid for in their package and we were not booked into the lounge experience on board , again paid for . There was then confusion over the vehicle , it was certainly not the top of the range that the 21 day hire at over $10,000 NZ had suggested . Other people were then arriving to collect their vehicles , there were only two people on duty and things became stretched to say the least ! There were four of us be we were only given 4 small towels , when we asked for more , we were told to buy some ! Later that evening when making the beds up we found that we had been given one single blanket for each of the two double beds !

By the second day there was a bad smell so we went to the dump station and did the necessary . The smell still lingered so we did it again, this time flushing water in to clear the grey water tank which had clearly not been serviced for some time. Then the bed wouldn't work and each day required one of us to crawl under it and push it back up. Then the gas stopped working so we replaced the bottle and it still didn't work , we then found that the regulator was faulty . Then the exterior step stopped working and was done manually each day. Then the water pump started playing up and finally packed up altogether on our last week. We complained and were allowed one night at a camp site on them ! The oven and the grill were filthy, how could you miss that ?

On the plus side the vehicle was reliable and when we returned it to the Christchurch branch we were greeted with a friendly professional outfit, unlike Auckland !

Reviewed over 4 years ago and experienced in January 2020

From our initial booking phone call last year to dropping our van "The Suite" off on Tuesday we could not fault anything.

Sven was amazingly helpful and thorough at our pickup in Auckland and so kind at the end of our shortened trip. Due to my mum being suddenly hospitalized we had to cut short our beautiful Northland holiday by 4 days. Sven was incredibly kind and a truly lovely man. The Suite was a great motorhome with a very comfortable pushbutton down bed, husband loved driving it, great sized fridge/freezer and heaps and heaps of storage space. Everything supplied with the rent was very clean and wonderfully maintained and presented. The VIP insurance we took out with Wilderness was so worthwhile, covering diesel miles, tolls and anything that may go wrong. I could keep going about our experience with the team at wilderness but I'd end up writing a novel. But to finish, thank you ALL at Wilderness and we would recommend to all if considering a motorhome holiday.

Reviewed over 2 years ago

Great experience from the updates and information provided before we even commenced or holiday to collection and drop off.

Will defiantly recommend to others!

Reviewed over 3 years ago

I didn’t get to go on the trip due to coronavirus.

Despite an initial delay in communication with the company due to the pandemic, they have since restored my faith that they do care for their customers.

Reviewed over 4 years ago and experienced in April 2020

Very good people to work with.

The camper was clean and fairy new. We had a problem with the refrigerator while on the road and the Wilderness team was quick to get service for us as we traveled. My only critical point is that the kitchen could have been better equipped. We had to buy a few basic kitchen tools on the road. No big deal but it could have been better equipped. The vehicle itself worked great. We would not hesitate to recommend Wilderness to friends or to use them again on our next trip to NZ.

Reviewed almost 5 years ago

We booked a Burstner Motorhome with Wilderness for our two month “holiday of a lifetime” tour of New Zealand.

First what’s been good. The Frenzy Book has been invaluable. Staff are always pleasant and friendly. When we have raised problems, staff have responded quickly. The Motorhome is modern.

What’s not been good. The Motorhome was poorly prepared for rental. Here’s the list:- The grey water tank emitted a foul smell as a result of not being cleaned. We solved the problem by flushing out the tank repeatedly. The toilet bowl was stained yellow. We were told the staining was the result of a cigarette burn. However through regular cleaning and application of bleach, we got rid of all staining. The toilet cassette locker smelt and showed evidence of having previously overflowed. We cleaned it throughly and the smell disappeared. The screen on the passenger door didn’t close properly. We gave up trying to sort that one. The catch on the front windscreen screen fell off early on. The lock on the bed doesn’t work. The lock on the habitation door stopped working. We had to take time from our holiday, to take the Motorhome for repair. The technician told us the problem was due to wear and to dirt and grease on the locks. After traveling, the fridge and the bathroom cabinets, disgorge their contents EVERYTIME I open the doors. This is a particular problem with the fridge as things like yogurt, often spill out onto the floor. Now finally the fridge door handle has broken off completely and we can’t open the fridge. We have emailed Wilderness to report the problem. Our expectation is that we will be told to take the Motorhome to a repair centre. Part of our holiday has been spent as problem fixers for a Wilderness Motorhome. The quality of the internal fixtures are not sufficient to cope with level of usage a rental vehicle is subjected too. Based on our experience, I would not recommend a Burstner Motorhome either as a rental or to purchase.

Reviewed almost 5 years ago

Very easy and efficient service Motorhome was compact but comfortable and had everything we needed for overnight stops but also making lunch and a brew in amazing places

Reviewed almost 5 years ago

We had a perfect stay at the southern island with the Alpine 2 of Wilderness Motorhomes.

The motorhome was perfect but the best is the bed which is very big. We loved it. We slept perfectly. The handover and the return of the Motorhome was very warm and professional. I would definitely go to Wilderness again.

Reviewed almost 5 years ago