Car still had rubbish in the boot when we picked it up.

Windscreen was really dirty. Wasn’t told by counter staff that our car could be found under a Hertz sign after walking the carpark. Disappointed as have used Thrifty many times in the past.

Reviewed over 1 year ago

Embarrassing.

A woman called Hana made us pay 50$ to translate our Spanish driving license. Everything but kind and nice people here @ Thrifty Auckland

Reviewed about 2 years ago

Thrifty makes the collection fast.

They give you the keys and go kind of company. Good for people in a rush, but bad for nervous individuals that need the personal touch and extra guidance.

Reviewed over 7 years ago and experienced in October 2016

Use Thrifty car rentals all the time from Auckland airport using my New Zealand AA discount.

Can't fault it. Not sure why there are so many negative reviews. I can get a small, late model runabout for $69 per day with nil excess, pick up from the airport (no waiting for pick up and taken out somewhere near the airport thus taking another half an hour). I'm a blue chip member as well which is their loyalty club. Just have to make sure I book in time to get the AA deal.

This is my first choice, when you start looking at some of the secondary rental costs, by the time you add on for nil excess insurance you are getting up to the Thrifty all inclusive rate. I'm a budget traveller but Thrifty is certainly not a budget rental company judging by the pristine condition of their cars and the fact that they are at the airport. Will use every time if they are available.

Reviewed almost 9 years ago

We have received good help and advice, also when we needed to change the car mid-term due to an accident.

Need to update their GPS.

Reviewed almost 14 years ago

Hired car through Car Fexi who charged ne $80 insurance.

Thrifty would not recognize this payment., Staff at WGN airport were extremely unhelpful. I have complained on thrifty customer service line twice and not recd any feedback . Customer service at Airport shit. Follow-up customer service is shit too. Will not be using this company ever again

Reviewed 2 months ago

Embarrassing.

A woman called Hana made us pay 50$ to translate our Spanish driving license. Everything but kind and nice people here @ Thrifty Auckland

Reviewed about 2 years ago

Hirers BEWARE!!!

Even at that very moment when I paid over the $250 security fee, deep down my gut was telling me I’d have trouble with it being returned.

The hired vehicle was returned four days earlier and Thrifty subsequently confirmed they’re happy with condition of the car, I could expect a full immediate refund.

To date, I have not been refunded.

During, my subsequent enquiries to the Wellington Airport branch of Thrifty Rental Cars, I am dealing with staff who are feeding inconsistencies, hang up before I have completed my query and or are fobbing me off. All the while moneys belonging to myself that was paid to Thrifty in good faith, is not forthcoming as per their original sales pitch and contract agreement.

As of this writing, I am now proceeding a complaint to The Commerce Commission NZ.

In closing, I am sure there are other car rental operators throughout NZ, who will provide a far superior, more trustworthy, helpful and professional service than this crappy lot.

Reviewed about 3 years ago

I booked a Thrifty car from Rentalcars.com.

By mistake clicked twice, next minute i cancelled one car and they charged $80 cancellation charge. They advertise No cancellation charge on main page and charging anyway.

We picked up a car from Thrifty Christchurch airport. They said we will fill up the tank at a discounted price if we return with empty tank, so you can save time. I agreed.We returned car at Queenstown airport with half filled tank. They charged me for a full tank of petrol and did not refund for the left over half tank. They said we empty the tank and refill it, so your left over petrol is waste.

Its one type of fraud.

It is the policy of Thrifty.

I don't recommend Thrifty.

Reviewed almost 4 years ago

Absolutely appalling.

What is the point of having a pick up time when there is no one at the office desk? There was a sign with multiple numbers to call if there was no one attending the booth, yet none of them went through to anyone. Eventually we called the general thrifty contact number which wasn't helpful either. All they did was try to call the office desk which I had told them was unattended. Was then told to wait 15 mins while they try to call someone to come in. No one was able to be contacted and was then told to wait 2 hours until the next booking pick up by another person. At least give us a call to tell us that they won't be available until a later time!! What an absolute waste of time and ridiculous customer service!! Stay away from this "service".

Reviewed about 5 years ago

What a shady business practice - specifically the Queenstown location.

After having a confirmed reservation for a compact car at a given price, upon arrival we were only offered a different car at a higher price. Upon dispute, the corporate office of Thrifty/Dollar was happy to give us a refund for the additional amount, but then they said that this specific location was independently owned, so it was out of their hands. This location in Queenstown was unresponsive to emails, bad at planning, and not customer-friendly at all. Rent elsewhere.

Reviewed almost 6 years ago and experienced in November 2018

Nearly ruined my trip to christchurch as they don't accept my debit card.

Lucky juicy car rental can rent u car with just a debit card. Jucy car rental wins that round . Thrifty sucks!!

Reviewed over 6 years ago

They will take You 400 dollars for a simple Stone chip on the windscreen (There are rocks everywhere in New Zealand road).

Damage that you never know if its realy you because they did the inspection of véhicule without you, after you gave it back . i do not recomand at all !

Reviewed almost 7 years ago