G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
252 Valid Reviews
The Sunrise Holidays experience has a total of 259 reviews. There are 252 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 252 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 193 |
|
77% |
| 9/10 | 42 |
|
17% |
| 8/10 | 13 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.55% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.55% and is based on 252 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 252 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.56%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| JemmaL | 10/10 | 127 days | 100% |
| COUSTEIX Guy | 10/10 | 140 days | 100% |
| Henry Rudyono | 9/10 | 201 days | 98% |
| William Fleszar | 10/10 | 230 days | 98% |
| Patch Bonkemeyer | 10/10 | 230 days | 98% |
| Jessica Holloway | 10/10 | 230 days | 98% |
| Eliot | 10/10 | 261 days | 97% |
| Colin Burke | 10/10 | 261 days | 97% |
| Elliott | 10/10 | 292 days | 96% |
| Kristen Lynch | 10/10 | 292 days | 96% |
| Anne | 10/10 | 322 days | 95% |
| Brett_E | 10/10 | 520 days | 85% |
| Marion | 10/10 | 536 days | 84% |
| Felicity Nicolson | 10/10 | 536 days | 84% |
| Pierre Bec | 9/10 | 567 days | 82% |
| Lulu Lundt | 10/10 | 626 days | 78% |
| Fraser Walkenhorst | 10/10 | 748 days | 69% |
| Mike & Megan | 10/10 | 901 days | 54% |
| Sky | 10/10 | 901 days | 54% |
| Esther Hyde | 10/10 | 1448 days | 13% |
| Emma | 10/10 | 1448 days | 13% |
| SHIH-TING LIN | 10/10 | 1478 days | 12% |
| stephen hailes | 10/10 | 1540 days | 10% |
| Lena | 10/10 | 1540 days | 10% |
| Josephine Moggie | 10/10 | 1570 days | 9% |
| Ash Worthington | 10/10 | 1570 days | 9% |
| Edwin PAYELLE | 10/10 | 1662 days | 7% |
| Adrian Cheetham | 10/10 | 1662 days | 7% |
| Tina Gahlot | 10/10 | 1662 days | 7% |
| Luke | 10/10 | 1662 days | 7% |
| Fontaine Josiane | 10/10 | 1691 days | 6% |
| Adrian Trumper | 9/10 | 1691 days | 6% |
| Andrew Dickson | 10/10 | 1691 days | 6% |
| Ugo Nourry | 10/10 | 1722 days | 6% |
| Marija Kurtin | 10/10 | 1722 days | 6% |
| Daniel Madden | 10/10 | 1722 days | 6% |
| Daniel Benjamin | 10/10 | 1753 days | 5% |
| pete wardlow | 10/10 | 1753 days | 5% |
| Megan Wong | 9/10 | 1753 days | 5% |
| Adrian Pett | 9/10 | 1753 days | 5% |
| James Leech | 10/10 | 1753 days | 5% |
| Kellie Wallace | 10/10 | 1753 days | 5% |
| Peter Worsey | 9/10 | 1783 days | 5% |
| Nick Richards | 10/10 | 1783 days | 5% |
| Julie Morin | 10/10 | 1783 days | 5% |
| Lanny T | 9/10 | 1814 days | 5% |
| Alexandra Zobel-Brown | 10/10 | 1814 days | 5% |
| Lil and Rob | 9/10 | 1814 days | 5% |
| Andrew Hammond | 10/10 | 1844 days | 5% |
| Paul . | 10/10 | 1936 days | 5% |
| Martha Duszynska | 10/10 | 1997 days | 5% |
| John B | 10/10 | 2028 days | 5% |
| Dieter Stein | 10/10 | 2028 days | 5% |
| charlie | 10/10 | 2028 days | 5% |
| Bengt Pehrson | 10/10 | 2056 days | 5% |
| Andrew Sanis | 10/10 | 2056 days | 5% |
| Marcel | 10/10 | 2056 days | 5% |
| Hans Stam | 10/10 | 2056 days | 5% |
| Fredrik & Mattias | 10/10 | 2056 days | 5% |
| Geertje and Rein | 10/10 | 2056 days | 5% |
| Nicola | 10/10 | 2087 days | 5% |
| MortenHaek | 10/10 | 2087 days | 5% |
| dino Sikkel | 10/10 | 2087 days | 5% |
| Zena Eyles | 9/10 | 2118 days | 4% |
| Kyle Canton | 10/10 | 2118 days | 4% |
| alan chan | 10/10 | 2118 days | 4% |
| Mark Lechner | 10/10 | 2148 days | 4% |
| Robin Lam | 10/10 | 2148 days | 4% |
| stephen richard | 8/10 | 2148 days | 4% |
| ian kennedy | 10/10 | 2148 days | 4% |
| Jeremy Bennett | 10/10 | 2148 days | 4% |
| Anthony Carroll | 9/10 | 2148 days | 4% |
| Caroline Frank | 10/10 | 2148 days | 4% |
| Marcus Berndt | 9/10 | 2148 days | 4% |
| Tadhg and Ciara | 10/10 | 2179 days | 4% |
| Annette Gordon | 10/10 | 2209 days | 4% |
| Chris Mitts | 10/10 | 2209 days | 4% |
| Nikki Van de Scheur | 10/10 | 2209 days | 4% |
| Liz | 10/10 | 2240 days | 4% |
| Jon Rush | 10/10 | 2240 days | 4% |
| Michael Grozdanovski | 10/10 | 2332 days | 4% |
| Frank Turner | 10/10 | 2362 days | 4% |
| Corinne Veyssiere | 10/10 | 2362 days | 4% |
| Max Mayer-Aull | 10/10 | 2393 days | 4% |
| Millie Benbow | 10/10 | 2393 days | 4% |
| Shelley Sims | 10/10 | 2393 days | 4% |
| Kelvin Lim | 10/10 | 2393 days | 4% |
| Jennifer Pardee | 10/10 | 2421 days | 4% |
| Rodney Tillyer | 10/10 | 2421 days | 4% |
| Graham Johnstone | 9/10 | 2421 days | 4% |
| Katrine Djernes | 10/10 | 2452 days | 4% |
| Lukas Heim | 10/10 | 2452 days | 4% |
| John Graham | 7/10 | 2452 days | 4% |
| Pam Fairbanks | 10/10 | 2452 days | 4% |
| Jen Hack | 10/10 | 2452 days | 4% |
| Janneke van Krieken | 10/10 | 2512 days | 3% |
| Courtney Frew | 10/10 | 2513 days | 4% |
| Arkaitz Garcia Herrera | 8/10 | 2513 days | 4% |
| Sophie DESTANNES | 10/10 | 2513 days | 4% |
| Thomas Nauer | 10/10 | 2513 days | 4% |
| Lynne Mansell | 10/10 | 2513 days | 4% |
| Bill Shelton | 10/10 | 2513 days | 4% |
| Angela McDade | 10/10 | 2513 days | 4% |
| Ieltxu Lauzirika | 10/10 | 2544 days | 4% |
| Roger Miller | 9/10 | 2544 days | 4% |
| Les Pick | 9/10 | 2574 days | 4% |
| Tim Trenwith | 10/10 | 2605 days | 3% |
| Joël Monin | 10/10 | 2697 days | 3% |
| Daniella Marlow | 10/10 | 2697 days | 3% |
| Alexandre Martin | 9/10 | 2723 days | 3% |
| Jason Morehouse | 10/10 | 2727 days | 3% |
| Annelie Peters | 10/10 | 2727 days | 3% |
| Olly | 10/10 | 2727 days | 3% |
| Kay Simpkin | 9/10 | 2730 days | 2% |
| Patrick Meyer | 10/10 | 2740 days | 2% |
| Rolf Anton | 10/10 | 2758 days | 3% |
| Jeremy Bennett | 10/10 | 2758 days | 3% |
| R Brandsma | 9/10 | 2772 days | 2% |
| Alfredo Talin | 10/10 | 2786 days | 3% |
| Karin Martin | 10/10 | 2786 days | 3% |
| Magnus Bell | 10/10 | 2817 days | 3% |
| Carlos Ciller | 10/10 | 2817 days | 3% |
| Jochen vA | 10/10 | 2817 days | 3% |
| David Bryant | 10/10 | 2817 days | 3% |
| Steven Casburn | 10/10 | 2817 days | 3% |
| Jolien | 9/10 | 2837 days | 2% |
| Mark Thompson | 10/10 | 2848 days | 3% |
| Matt Petrie | 10/10 | 2848 days | 3% |
| roni naiss | 10/10 | 2878 days | 3% |
| Harin Kerai | 10/10 | 2878 days | 3% |
| Gary Smith | 10/10 | 2878 days | 3% |
| Bev Rankin | 9/10 | 2909 days | 3% |
| Martyn Hancock | 8/10 | 2909 days | 3% |
| Vincent Clausen | 10/10 | 2909 days | 3% |
| Margaret Sheffield | 10/10 | 2909 days | 3% |
| Mark Fuller | 10/10 | 2939 days | 3% |
| Brett E | 10/10 | 3001 days | 3% |
| Vicki Shepherd | 2/10 | 3062 days | 1% |
| Bjoern Zwiebelberg | 10/10 | 3092 days | 3% |
| Pierre FALCONETTI | 10/10 | 3092 days | 3% |
| Phil Townsend | 9/10 | 3092 days | 2% |
| Lynne Dyck | 10/10 | 3092 days | 3% |
| Rakcent Wong | 10/10 | 3123 days | 2% |
| Trevor Beselt | 10/10 | 3123 days | 2% |
| Martin Goodman | 10/10 | 3152 days | 2% |
| Steve Paddison | 10/10 | 3152 days | 2% |
| Kathleen Brown | 10/10 | 3152 days | 2% |
| Howard Geer | 10/10 | 3152 days | 2% |
| Alison Gourlay | 10/10 | 3152 days | 2% |
| Jennifer Ings | 10/10 | 3183 days | 2% |
| Lynda Coote | 8/10 | 3183 days | 2% |
| Thomas and leonie | 10/10 | 3183 days | 2% |
| Ben Thompson | 10/10 | 3183 days | 2% |
| Ian MacDougall | 10/10 | 3183 days | 2% |
| paolo battistoni | 10/10 | 3183 days | 2% |
| thinus van niekerk | 9/10 | 3214 days | 2% |
| Joanna Stephens | 10/10 | 3214 days | 2% |
| Rachel Purchase | 10/10 | 3244 days | 2% |
| Mark Walton | 9/10 | 3244 days | 2% |
| William Wighton | 10/10 | 3244 days | 2% |
| Renee Willhuber | 10/10 | 3244 days | 2% |
| Jean-Marie Versaud | 8/10 | 3244 days | 2% |
| Luis . | 10/10 | 3275 days | 2% |
| mtn mtn | 10/10 | 3305 days | 2% |
| Mike Spiro | 10/10 | 3305 days | 2% |
| Margaret Kajewski | 10/10 | 3336 days | 2% |
| tim downing | 10/10 | 3397 days | 2% |
| Katherine Easterling | 10/10 | 3428 days | 2% |
| ruben dam | 10/10 | 3428 days | 2% |
| Barbara Clarke | 10/10 | 3489 days | 2% |
| francesco bombelli | 10/10 | 3517 days | 2% |
| Katy Kirby | 10/10 | 3517 days | 2% |
| Simon von Heugel | 10/10 | 3548 days | 2% |
| Mikael Hedstrom | 10/10 | 3548 days | 2% |
| Raz Shapira-Fainburg | 10/10 | 3548 days | 2% |
| Chris Heaton | 10/10 | 3882 days | 1% |
| rachandjohn | 10/10 | 3913 days | 1% |
| Steven Kopstein | 10/10 | 3913 days | 1% |
| Kelly Hunter | 10/10 | 3913 days | 1% |
| Jackie Pearson | 10/10 | 3944 days | 1% |
| Craig | 9/10 | 3974 days | 1% |
| Maree Dunlop | 10/10 | 4066 days | 1% |
| Graeme32 | 10/10 | 4158 days | 0% |
| Travellor | 10/10 | 4158 days | 0% |
| hannahlornsen | 10/10 | 4247 days | 0% |
| David Law | 10/10 | 4278 days | 0% |
| David and Sally Wallis | 8/10 | 4300 days | 0% |
| millview | 10/10 | 4309 days | 0% |
| johannesivarsson | 10/10 | 4309 days | 0% |
| Kleiner | 10/10 | 4309 days | 0% |
| obyrnej | 10/10 | 4309 days | 0% |
| Kristina Mårtensson | 9/10 | 4309 days | 0% |
| clarea | 10/10 | 4339 days | 0% |
| peteandviv | 10/10 | 4339 days | 0% |
| TheVons | 10/10 | 4370 days | 0% |
| Siggy0603 | 10/10 | 4492 days | 1% |
| stacey | 10/10 | 4492 days | 1% |
| klinehan | 10/10 | 4523 days | 1% |
| Martin_Sonia | 10/10 | 4523 days | 1% |
| joelhwa | 10/10 | 4553 days | 1% |
| PandWBr | 10/10 | 4584 days | 1% |
| Webb & Muckelt | 9/10 | 4593 days | 1% |
| Judith Midgley | 8/10 | 4596 days | 1% |
| Michelle | 10/10 | 4613 days | 1% |
| TonyB | 10/10 | 4613 days | 1% |
| KandJ | 10/10 | 4644 days | 1% |
| susanmountford | 9/10 | 4644 days | 1% |
| Bjarne | 10/10 | 4644 days | 1% |
| cerlermsw | 10/10 | 4644 days | 1% |
| DaveHarris | 9/10 | 4675 days | 1% |
| Jimmer84 | 10/10 | 4675 days | 1% |
| darktower | 10/10 | 4675 days | 1% |
| acharlesedwards | 9/10 | 4705 days | 1% |
| Caragh | 10/10 | 4736 days | 1% |
| stuart01 | 10/10 | 4766 days | 1% |
| TomandDave | 10/10 | 4766 days | 1% |
| robpthomas | 10/10 | 4766 days | 1% |
| markearl | 9/10 | 4766 days | 1% |
| Katy Johnson | 8/10 | 4925 days | 1% |
| Julie | 9/10 | 4932 days | 1% |
| Matt Haneline | 8/10 | 4938 days | 1% |
| Bette Eh | 10/10 | 4939 days | 1% |
| Mark Leeuwenburgh | 9/10 | 4955 days | 1% |
| Andrew Koster | 9/10 | 4963 days | 1% |
| Becky Foley | 10/10 | 4964 days | 1% |
| ian1 | 10/10 | 4978 days | 1% |
| geoffreyandjean | 9/10 | 4978 days | 1% |
| fogartyh | 10/10 | 5009 days | 1% |
| Nature_love | 8/10 | 5009 days | 1% |
| BrianHart6 | 10/10 | 5040 days | 1% |
| donpursche | 9/10 | 5101 days | 1% |
| martinveysey | 10/10 | 5254 days | 1% |
| dylan212 | 10/10 | 5315 days | 1% |
| Marge Steve | 9/10 | 5324 days | 1% |
| Don and Barb | 8/10 | 5336 days | 1% |
| Jen Rick | 10/10 | 5339 days | 1% |
| Nigel Petrie | 10/10 | 5428 days | 1% |
| alanvn | 9/10 | 5518 days | 1% |
| Jules77 | 10/10 | 5527 days | 1% |
| LowerD | 9/10 | 5643 days | 1% |
| JanL | 9/10 | 5649 days | 1% |
| erikc | 9/10 | 5649 days | 1% |
| keeble | 7/10 | 5649 days | 1% |
| KuzakUSA | 8/10 | 5654 days | 1% |
| GregL | 9/10 | 5668 days | 1% |
| Philip | 10/10 | 5699 days | 1% |
| Melinda | 9/10 | 5734 days | 1% |
| Andrew | 5/10 | 5840 days | 0% |
| ranker_46 | 10/10 | 6251 days | 1% |
| qofd | 9/10 | 6350 days | 1% |
| noname | 8/10 | 6414 days | 1% |
| Louise | 10/10 | 6429 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.47% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 75 days. The Sunrise Holidays experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 56 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 53 | -0.80% |
| 54 | -0.81% |
| 55 | -0.83% |
| 56 | -0.84% |
| 57 | -0.86% |
| 58 | -0.87% |
| 59 | -0.89% |
| … | … |
Balancing Adjustment
0.42% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.