Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
253 Valid Reviews
The Sunrise Holidays experience has a total of 260 reviews. There are 253 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 253 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 193 |
|
76% |
| 9/10 | 43 |
|
17% |
| 8/10 | 13 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.52% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.52% and is based on 253 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 253 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.17%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Bruce Stephenson | 9/10 | 160 days | 100% |
| JemmaL | 10/10 | 208 days | 100% |
| COUSTEIX Guy | 10/10 | 221 days | 100% |
| Henry Rudyono | 9/10 | 282 days | 97% |
| William Fleszar | 10/10 | 311 days | 97% |
| Patch Bonkemeyer | 10/10 | 311 days | 97% |
| Jessica Holloway | 10/10 | 311 days | 97% |
| Eliot | 10/10 | 342 days | 96% |
| Colin Burke | 10/10 | 342 days | 96% |
| Elliott | 10/10 | 373 days | 94% |
| Kristen Lynch | 10/10 | 373 days | 94% |
| Anne | 10/10 | 403 days | 93% |
| Brett_E | 10/10 | 601 days | 81% |
| Marion | 10/10 | 617 days | 80% |
| Felicity Nicolson | 10/10 | 617 days | 80% |
| Pierre Bec | 9/10 | 648 days | 77% |
| Lulu Lundt | 10/10 | 707 days | 73% |
| Fraser Walkenhorst | 10/10 | 829 days | 62% |
| Mike & Megan | 10/10 | 982 days | 47% |
| Sky | 10/10 | 982 days | 47% |
| Esther Hyde | 10/10 | 1529 days | 10% |
| Emma | 10/10 | 1529 days | 10% |
| SHIH-TING LIN | 10/10 | 1559 days | 9% |
| stephen hailes | 10/10 | 1621 days | 8% |
| Lena | 10/10 | 1621 days | 8% |
| Josephine Moggie | 10/10 | 1651 days | 7% |
| Ash Worthington | 10/10 | 1651 days | 7% |
| Edwin PAYELLE | 10/10 | 1743 days | 5% |
| Adrian Cheetham | 10/10 | 1743 days | 5% |
| Tina Gahlot | 10/10 | 1743 days | 5% |
| Luke | 10/10 | 1743 days | 5% |
| Fontaine Josiane | 10/10 | 1772 days | 5% |
| Adrian Trumper | 9/10 | 1772 days | 5% |
| Andrew Dickson | 10/10 | 1772 days | 5% |
| Ugo Nourry | 10/10 | 1803 days | 5% |
| Marija Kurtin | 10/10 | 1803 days | 5% |
| Daniel Madden | 10/10 | 1803 days | 5% |
| Daniel Benjamin | 10/10 | 1834 days | 5% |
| pete wardlow | 10/10 | 1834 days | 5% |
| Megan Wong | 9/10 | 1834 days | 5% |
| Adrian Pett | 9/10 | 1834 days | 5% |
| James Leech | 10/10 | 1834 days | 5% |
| Kellie Wallace | 10/10 | 1834 days | 5% |
| Peter Worsey | 9/10 | 1864 days | 5% |
| Nick Richards | 10/10 | 1864 days | 5% |
| Julie Morin | 10/10 | 1864 days | 5% |
| Lanny T | 9/10 | 1895 days | 5% |
| Alexandra Zobel-Brown | 10/10 | 1895 days | 5% |
| Lil and Rob | 9/10 | 1895 days | 5% |
| Andrew Hammond | 10/10 | 1925 days | 5% |
| Paul . | 10/10 | 2017 days | 5% |
| Martha Duszynska | 10/10 | 2078 days | 5% |
| John B | 10/10 | 2109 days | 5% |
| Dieter Stein | 10/10 | 2109 days | 5% |
| charlie | 10/10 | 2109 days | 5% |
| Bengt Pehrson | 10/10 | 2137 days | 4% |
| Andrew Sanis | 10/10 | 2137 days | 4% |
| Marcel | 10/10 | 2137 days | 4% |
| Hans Stam | 10/10 | 2137 days | 4% |
| Fredrik & Mattias | 10/10 | 2137 days | 4% |
| Geertje and Rein | 10/10 | 2137 days | 4% |
| Nicola | 10/10 | 2168 days | 4% |
| MortenHaek | 10/10 | 2168 days | 4% |
| dino Sikkel | 10/10 | 2168 days | 4% |
| Zena Eyles | 9/10 | 2199 days | 4% |
| Kyle Canton | 10/10 | 2199 days | 4% |
| alan chan | 10/10 | 2199 days | 4% |
| Mark Lechner | 10/10 | 2229 days | 4% |
| Robin Lam | 10/10 | 2229 days | 4% |
| stephen richard | 8/10 | 2229 days | 4% |
| ian kennedy | 10/10 | 2229 days | 4% |
| Jeremy Bennett | 10/10 | 2229 days | 4% |
| Anthony Carroll | 9/10 | 2229 days | 4% |
| Caroline Frank | 10/10 | 2229 days | 4% |
| Marcus Berndt | 9/10 | 2229 days | 4% |
| Tadhg and Ciara | 10/10 | 2260 days | 4% |
| Annette Gordon | 10/10 | 2290 days | 4% |
| Chris Mitts | 10/10 | 2290 days | 4% |
| Nikki Van de Scheur | 10/10 | 2290 days | 4% |
| Liz | 10/10 | 2321 days | 4% |
| Jon Rush | 10/10 | 2321 days | 4% |
| Michael Grozdanovski | 10/10 | 2413 days | 4% |
| Frank Turner | 10/10 | 2443 days | 4% |
| Corinne Veyssiere | 10/10 | 2443 days | 4% |
| Max Mayer-Aull | 10/10 | 2474 days | 4% |
| Millie Benbow | 10/10 | 2474 days | 4% |
| Shelley Sims | 10/10 | 2474 days | 4% |
| Kelvin Lim | 10/10 | 2474 days | 4% |
| Jennifer Pardee | 10/10 | 2502 days | 4% |
| Rodney Tillyer | 10/10 | 2502 days | 4% |
| Graham Johnstone | 9/10 | 2502 days | 4% |
| Katrine Djernes | 10/10 | 2533 days | 4% |
| Lukas Heim | 10/10 | 2533 days | 4% |
| John Graham | 7/10 | 2533 days | 3% |
| Pam Fairbanks | 10/10 | 2533 days | 4% |
| Jen Hack | 10/10 | 2533 days | 4% |
| Janneke van Krieken | 10/10 | 2593 days | 2% |
| Courtney Frew | 10/10 | 2594 days | 4% |
| Arkaitz Garcia Herrera | 8/10 | 2594 days | 3% |
| Sophie DESTANNES | 10/10 | 2594 days | 4% |
| Thomas Nauer | 10/10 | 2594 days | 4% |
| Lynne Mansell | 10/10 | 2594 days | 4% |
| Bill Shelton | 10/10 | 2594 days | 4% |
| Angela McDade | 10/10 | 2594 days | 4% |
| Ieltxu Lauzirika | 10/10 | 2625 days | 3% |
| Roger Miller | 9/10 | 2625 days | 3% |
| Les Pick | 9/10 | 2655 days | 3% |
| Tim Trenwith | 10/10 | 2686 days | 3% |
| Joël Monin | 10/10 | 2778 days | 3% |
| Daniella Marlow | 10/10 | 2778 days | 3% |
| Alexandre Martin | 9/10 | 2804 days | 3% |
| Jason Morehouse | 10/10 | 2808 days | 3% |
| Annelie Peters | 10/10 | 2808 days | 3% |
| Olly | 10/10 | 2808 days | 3% |
| Kay Simpkin | 9/10 | 2811 days | 2% |
| Patrick Meyer | 10/10 | 2821 days | 2% |
| Rolf Anton | 10/10 | 2839 days | 3% |
| Jeremy Bennett | 10/10 | 2839 days | 3% |
| R Brandsma | 9/10 | 2853 days | 2% |
| Alfredo Talin | 10/10 | 2867 days | 3% |
| Karin Martin | 10/10 | 2867 days | 3% |
| Magnus Bell | 10/10 | 2898 days | 3% |
| Carlos Ciller | 10/10 | 2898 days | 3% |
| Jochen vA | 10/10 | 2898 days | 3% |
| David Bryant | 10/10 | 2898 days | 3% |
| Steven Casburn | 10/10 | 2898 days | 3% |
| Jolien | 9/10 | 2918 days | 2% |
| Mark Thompson | 10/10 | 2929 days | 3% |
| Matt Petrie | 10/10 | 2929 days | 3% |
| roni naiss | 10/10 | 2959 days | 3% |
| Harin Kerai | 10/10 | 2959 days | 3% |
| Gary Smith | 10/10 | 2959 days | 3% |
| Bev Rankin | 9/10 | 2990 days | 3% |
| Martyn Hancock | 8/10 | 2990 days | 3% |
| Vincent Clausen | 10/10 | 2990 days | 3% |
| Margaret Sheffield | 10/10 | 2990 days | 3% |
| Mark Fuller | 10/10 | 3020 days | 3% |
| Brett E | 10/10 | 3082 days | 3% |
| Vicki Shepherd | 2/10 | 3143 days | 1% |
| Bjoern Zwiebelberg | 10/10 | 3173 days | 2% |
| Pierre FALCONETTI | 10/10 | 3173 days | 2% |
| Phil Townsend | 9/10 | 3173 days | 2% |
| Lynne Dyck | 10/10 | 3173 days | 2% |
| Rakcent Wong | 10/10 | 3204 days | 2% |
| Trevor Beselt | 10/10 | 3204 days | 2% |
| Martin Goodman | 10/10 | 3233 days | 2% |
| Steve Paddison | 10/10 | 3233 days | 2% |
| Kathleen Brown | 10/10 | 3233 days | 2% |
| Howard Geer | 10/10 | 3233 days | 2% |
| Alison Gourlay | 10/10 | 3233 days | 2% |
| Jennifer Ings | 10/10 | 3264 days | 2% |
| Lynda Coote | 8/10 | 3264 days | 2% |
| Thomas and leonie | 10/10 | 3264 days | 2% |
| Ben Thompson | 10/10 | 3264 days | 2% |
| Ian MacDougall | 10/10 | 3264 days | 2% |
| paolo battistoni | 10/10 | 3264 days | 2% |
| thinus van niekerk | 9/10 | 3295 days | 2% |
| Joanna Stephens | 10/10 | 3295 days | 2% |
| Rachel Purchase | 10/10 | 3325 days | 2% |
| Mark Walton | 9/10 | 3325 days | 2% |
| William Wighton | 10/10 | 3325 days | 2% |
| Renee Willhuber | 10/10 | 3325 days | 2% |
| Jean-Marie Versaud | 8/10 | 3325 days | 2% |
| Luis . | 10/10 | 3356 days | 2% |
| mtn mtn | 10/10 | 3386 days | 2% |
| Mike Spiro | 10/10 | 3386 days | 2% |
| Margaret Kajewski | 10/10 | 3417 days | 2% |
| tim downing | 10/10 | 3478 days | 2% |
| Katherine Easterling | 10/10 | 3509 days | 2% |
| ruben dam | 10/10 | 3509 days | 2% |
| Barbara Clarke | 10/10 | 3570 days | 2% |
| francesco bombelli | 10/10 | 3598 days | 2% |
| Katy Kirby | 10/10 | 3598 days | 2% |
| Simon von Heugel | 10/10 | 3629 days | 1% |
| Mikael Hedstrom | 10/10 | 3629 days | 1% |
| Raz Shapira-Fainburg | 10/10 | 3629 days | 1% |
| Chris Heaton | 10/10 | 3963 days | 1% |
| rachandjohn | 10/10 | 3994 days | 1% |
| Steven Kopstein | 10/10 | 3994 days | 1% |
| Kelly Hunter | 10/10 | 3994 days | 1% |
| Jackie Pearson | 10/10 | 4025 days | 1% |
| Craig | 9/10 | 4055 days | 1% |
| Maree Dunlop | 10/10 | 4147 days | 0% |
| Graeme32 | 10/10 | 4239 days | 0% |
| Travellor | 10/10 | 4239 days | 0% |
| hannahlornsen | 10/10 | 4328 days | 0% |
| David Law | 10/10 | 4359 days | 0% |
| David and Sally Wallis | 8/10 | 4381 days | 1% |
| millview | 10/10 | 4390 days | 1% |
| johannesivarsson | 10/10 | 4390 days | 1% |
| Kleiner | 10/10 | 4390 days | 1% |
| obyrnej | 10/10 | 4390 days | 1% |
| Kristina Mårtensson | 9/10 | 4390 days | 1% |
| clarea | 10/10 | 4420 days | 1% |
| peteandviv | 10/10 | 4420 days | 1% |
| TheVons | 10/10 | 4451 days | 1% |
| Siggy0603 | 10/10 | 4573 days | 1% |
| stacey | 10/10 | 4573 days | 1% |
| klinehan | 10/10 | 4604 days | 1% |
| Martin_Sonia | 10/10 | 4604 days | 1% |
| joelhwa | 10/10 | 4634 days | 1% |
| PandWBr | 10/10 | 4665 days | 1% |
| Webb & Muckelt | 9/10 | 4674 days | 1% |
| Judith Midgley | 8/10 | 4677 days | 1% |
| Michelle | 10/10 | 4694 days | 1% |
| TonyB | 10/10 | 4694 days | 1% |
| KandJ | 10/10 | 4725 days | 1% |
| susanmountford | 9/10 | 4725 days | 1% |
| Bjarne | 10/10 | 4725 days | 1% |
| cerlermsw | 10/10 | 4725 days | 1% |
| DaveHarris | 9/10 | 4756 days | 1% |
| Jimmer84 | 10/10 | 4756 days | 1% |
| darktower | 10/10 | 4756 days | 1% |
| acharlesedwards | 9/10 | 4786 days | 1% |
| Caragh | 10/10 | 4817 days | 1% |
| stuart01 | 10/10 | 4847 days | 1% |
| TomandDave | 10/10 | 4847 days | 1% |
| robpthomas | 10/10 | 4847 days | 1% |
| markearl | 9/10 | 4847 days | 1% |
| Katy Johnson | 8/10 | 5006 days | 1% |
| Julie | 9/10 | 5013 days | 1% |
| Matt Haneline | 8/10 | 5019 days | 1% |
| Bette Eh | 10/10 | 5020 days | 1% |
| Mark Leeuwenburgh | 9/10 | 5036 days | 1% |
| Andrew Koster | 9/10 | 5044 days | 1% |
| Becky Foley | 10/10 | 5045 days | 1% |
| ian1 | 10/10 | 5059 days | 1% |
| geoffreyandjean | 9/10 | 5059 days | 1% |
| fogartyh | 10/10 | 5090 days | 1% |
| Nature_love | 8/10 | 5090 days | 1% |
| BrianHart6 | 10/10 | 5121 days | 1% |
| donpursche | 9/10 | 5182 days | 1% |
| martinveysey | 10/10 | 5335 days | 1% |
| dylan212 | 10/10 | 5396 days | 1% |
| Marge Steve | 9/10 | 5405 days | 1% |
| Don and Barb | 8/10 | 5417 days | 1% |
| Jen Rick | 10/10 | 5420 days | 1% |
| Nigel Petrie | 10/10 | 5509 days | 1% |
| alanvn | 9/10 | 5599 days | 1% |
| Jules77 | 10/10 | 5608 days | 1% |
| LowerD | 9/10 | 5724 days | 1% |
| JanL | 9/10 | 5730 days | 1% |
| erikc | 9/10 | 5730 days | 1% |
| keeble | 7/10 | 5730 days | 1% |
| KuzakUSA | 8/10 | 5735 days | 1% |
| GregL | 9/10 | 5749 days | 1% |
| Philip | 10/10 | 5780 days | 1% |
| Melinda | 9/10 | 5815 days | 1% |
| Andrew | 5/10 | 5921 days | 0% |
| ranker_46 | 10/10 | 6332 days | 1% |
| qofd | 9/10 | 6431 days | 1% |
| noname | 8/10 | 6495 days | 1% |
| Louise | 10/10 | 6510 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.61% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Sunrise Holidays experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 79 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 76 | -1.55% |
| 77 | -1.57% |
| 78 | -1.59% |
| 79 | -1.61% |
| 80 | -1.63% |
| 81 | -1.65% |
| 82 | -1.67% |
| … | … |
Balancing Adjustment
0.57% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.