Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
253 Valid Reviews
The Sunrise Holidays experience has a total of 260 reviews. There are 253 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 253 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 193 |
|
76% |
| 9/10 | 43 |
|
17% |
| 8/10 | 13 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.52% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.52% and is based on 253 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 253 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.20%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Bruce Stephenson | 9/10 | 124 days | 100% |
| JemmaL | 10/10 | 172 days | 100% |
| COUSTEIX Guy | 10/10 | 185 days | 100% |
| Henry Rudyono | 9/10 | 247 days | 97% |
| William Fleszar | 10/10 | 276 days | 97% |
| Patch Bonkemeyer | 10/10 | 276 days | 97% |
| Jessica Holloway | 10/10 | 276 days | 97% |
| Eliot | 10/10 | 307 days | 96% |
| Colin Burke | 10/10 | 307 days | 96% |
| Elliott | 10/10 | 338 days | 95% |
| Kristen Lynch | 10/10 | 338 days | 95% |
| Anne | 10/10 | 368 days | 94% |
| Brett_E | 10/10 | 565 days | 83% |
| Marion | 10/10 | 582 days | 82% |
| Felicity Nicolson | 10/10 | 582 days | 82% |
| Pierre Bec | 9/10 | 613 days | 79% |
| Lulu Lundt | 10/10 | 672 days | 76% |
| Fraser Walkenhorst | 10/10 | 793 days | 65% |
| Mike & Megan | 10/10 | 947 days | 50% |
| Sky | 10/10 | 947 days | 50% |
| Esther Hyde | 10/10 | 1494 days | 11% |
| Emma | 10/10 | 1494 days | 11% |
| SHIH-TING LIN | 10/10 | 1523 days | 10% |
| stephen hailes | 10/10 | 1585 days | 8% |
| Lena | 10/10 | 1585 days | 8% |
| Josephine Moggie | 10/10 | 1615 days | 8% |
| Ash Worthington | 10/10 | 1615 days | 8% |
| Edwin PAYELLE | 10/10 | 1707 days | 6% |
| Adrian Cheetham | 10/10 | 1707 days | 6% |
| Tina Gahlot | 10/10 | 1707 days | 6% |
| Luke | 10/10 | 1708 days | 6% |
| Fontaine Josiane | 10/10 | 1736 days | 5% |
| Adrian Trumper | 9/10 | 1736 days | 5% |
| Andrew Dickson | 10/10 | 1737 days | 5% |
| Ugo Nourry | 10/10 | 1767 days | 5% |
| Marija Kurtin | 10/10 | 1767 days | 5% |
| Daniel Madden | 10/10 | 1768 days | 5% |
| Daniel Benjamin | 10/10 | 1798 days | 5% |
| pete wardlow | 10/10 | 1798 days | 5% |
| Megan Wong | 9/10 | 1798 days | 5% |
| Adrian Pett | 9/10 | 1798 days | 5% |
| James Leech | 10/10 | 1799 days | 5% |
| Kellie Wallace | 10/10 | 1799 days | 5% |
| Peter Worsey | 9/10 | 1828 days | 5% |
| Nick Richards | 10/10 | 1828 days | 5% |
| Julie Morin | 10/10 | 1828 days | 5% |
| Lanny T | 9/10 | 1859 days | 5% |
| Alexandra Zobel-Brown | 10/10 | 1859 days | 5% |
| Lil and Rob | 9/10 | 1860 days | 5% |
| Andrew Hammond | 10/10 | 1889 days | 5% |
| Paul . | 10/10 | 1981 days | 5% |
| Martha Duszynska | 10/10 | 2042 days | 5% |
| John B | 10/10 | 2074 days | 5% |
| Dieter Stein | 10/10 | 2074 days | 5% |
| charlie | 10/10 | 2074 days | 5% |
| Bengt Pehrson | 10/10 | 2101 days | 4% |
| Andrew Sanis | 10/10 | 2102 days | 4% |
| Marcel | 10/10 | 2102 days | 4% |
| Hans Stam | 10/10 | 2102 days | 4% |
| Fredrik & Mattias | 10/10 | 2102 days | 4% |
| Geertje and Rein | 10/10 | 2102 days | 4% |
| Nicola | 10/10 | 2133 days | 4% |
| MortenHaek | 10/10 | 2133 days | 4% |
| dino Sikkel | 10/10 | 2133 days | 4% |
| Zena Eyles | 9/10 | 2163 days | 4% |
| Kyle Canton | 10/10 | 2163 days | 4% |
| alan chan | 10/10 | 2164 days | 4% |
| Mark Lechner | 10/10 | 2193 days | 4% |
| Robin Lam | 10/10 | 2193 days | 4% |
| stephen richard | 8/10 | 2193 days | 4% |
| ian kennedy | 10/10 | 2194 days | 4% |
| Jeremy Bennett | 10/10 | 2194 days | 4% |
| Anthony Carroll | 9/10 | 2194 days | 4% |
| Caroline Frank | 10/10 | 2194 days | 4% |
| Marcus Berndt | 9/10 | 2194 days | 4% |
| Tadhg and Ciara | 10/10 | 2225 days | 4% |
| Annette Gordon | 10/10 | 2254 days | 4% |
| Chris Mitts | 10/10 | 2254 days | 4% |
| Nikki Van de Scheur | 10/10 | 2254 days | 4% |
| Liz | 10/10 | 2285 days | 4% |
| Jon Rush | 10/10 | 2285 days | 4% |
| Michael Grozdanovski | 10/10 | 2377 days | 4% |
| Frank Turner | 10/10 | 2407 days | 4% |
| Corinne Veyssiere | 10/10 | 2407 days | 4% |
| Max Mayer-Aull | 10/10 | 2438 days | 4% |
| Millie Benbow | 10/10 | 2438 days | 4% |
| Shelley Sims | 10/10 | 2439 days | 4% |
| Kelvin Lim | 10/10 | 2439 days | 4% |
| Jennifer Pardee | 10/10 | 2466 days | 4% |
| Rodney Tillyer | 10/10 | 2466 days | 4% |
| Graham Johnstone | 9/10 | 2466 days | 4% |
| Katrine Djernes | 10/10 | 2497 days | 4% |
| Lukas Heim | 10/10 | 2497 days | 4% |
| John Graham | 7/10 | 2497 days | 3% |
| Pam Fairbanks | 10/10 | 2497 days | 4% |
| Jen Hack | 10/10 | 2498 days | 4% |
| Janneke van Krieken | 10/10 | 2558 days | 3% |
| Courtney Frew | 10/10 | 2558 days | 4% |
| Arkaitz Garcia Herrera | 8/10 | 2558 days | 4% |
| Sophie DESTANNES | 10/10 | 2558 days | 4% |
| Thomas Nauer | 10/10 | 2558 days | 4% |
| Lynne Mansell | 10/10 | 2558 days | 4% |
| Bill Shelton | 10/10 | 2558 days | 4% |
| Angela McDade | 10/10 | 2558 days | 4% |
| Ieltxu Lauzirika | 10/10 | 2589 days | 4% |
| Roger Miller | 9/10 | 2589 days | 3% |
| Les Pick | 9/10 | 2619 days | 3% |
| Tim Trenwith | 10/10 | 2650 days | 3% |
| Joël Monin | 10/10 | 2742 days | 3% |
| Daniella Marlow | 10/10 | 2742 days | 3% |
| Alexandre Martin | 9/10 | 2768 days | 3% |
| Jason Morehouse | 10/10 | 2772 days | 3% |
| Annelie Peters | 10/10 | 2772 days | 3% |
| Olly | 10/10 | 2772 days | 3% |
| Kay Simpkin | 9/10 | 2776 days | 2% |
| Patrick Meyer | 10/10 | 2786 days | 2% |
| Rolf Anton | 10/10 | 2803 days | 3% |
| Jeremy Bennett | 10/10 | 2803 days | 3% |
| R Brandsma | 9/10 | 2818 days | 2% |
| Alfredo Talin | 10/10 | 2831 days | 3% |
| Karin Martin | 10/10 | 2831 days | 3% |
| Magnus Bell | 10/10 | 2862 days | 3% |
| Carlos Ciller | 10/10 | 2862 days | 3% |
| Jochen vA | 10/10 | 2862 days | 3% |
| David Bryant | 10/10 | 2862 days | 3% |
| Steven Casburn | 10/10 | 2862 days | 3% |
| Jolien | 9/10 | 2883 days | 2% |
| Mark Thompson | 10/10 | 2893 days | 3% |
| Matt Petrie | 10/10 | 2893 days | 3% |
| roni naiss | 10/10 | 2923 days | 3% |
| Harin Kerai | 10/10 | 2923 days | 3% |
| Gary Smith | 10/10 | 2923 days | 3% |
| Bev Rankin | 9/10 | 2954 days | 3% |
| Martyn Hancock | 8/10 | 2954 days | 3% |
| Vincent Clausen | 10/10 | 2954 days | 3% |
| Margaret Sheffield | 10/10 | 2954 days | 3% |
| Mark Fuller | 10/10 | 2984 days | 3% |
| Brett E | 10/10 | 3046 days | 3% |
| Vicki Shepherd | 2/10 | 3107 days | 1% |
| Bjoern Zwiebelberg | 10/10 | 3137 days | 2% |
| Pierre FALCONETTI | 10/10 | 3137 days | 2% |
| Phil Townsend | 9/10 | 3137 days | 2% |
| Lynne Dyck | 10/10 | 3137 days | 2% |
| Rakcent Wong | 10/10 | 3168 days | 2% |
| Trevor Beselt | 10/10 | 3168 days | 2% |
| Martin Goodman | 10/10 | 3197 days | 2% |
| Steve Paddison | 10/10 | 3197 days | 2% |
| Kathleen Brown | 10/10 | 3197 days | 2% |
| Howard Geer | 10/10 | 3198 days | 2% |
| Alison Gourlay | 10/10 | 3198 days | 2% |
| Jennifer Ings | 10/10 | 3228 days | 2% |
| Lynda Coote | 8/10 | 3228 days | 2% |
| Thomas and leonie | 10/10 | 3228 days | 2% |
| Ben Thompson | 10/10 | 3228 days | 2% |
| Ian MacDougall | 10/10 | 3228 days | 2% |
| paolo battistoni | 10/10 | 3229 days | 2% |
| thinus van niekerk | 9/10 | 3260 days | 2% |
| Joanna Stephens | 10/10 | 3260 days | 2% |
| Rachel Purchase | 10/10 | 3289 days | 2% |
| Mark Walton | 9/10 | 3289 days | 2% |
| William Wighton | 10/10 | 3289 days | 2% |
| Renee Willhuber | 10/10 | 3290 days | 2% |
| Jean-Marie Versaud | 8/10 | 3290 days | 2% |
| Luis . | 10/10 | 3320 days | 2% |
| mtn mtn | 10/10 | 3350 days | 2% |
| Mike Spiro | 10/10 | 3350 days | 2% |
| Margaret Kajewski | 10/10 | 3381 days | 2% |
| tim downing | 10/10 | 3442 days | 2% |
| Katherine Easterling | 10/10 | 3473 days | 2% |
| ruben dam | 10/10 | 3473 days | 2% |
| Barbara Clarke | 10/10 | 3534 days | 2% |
| francesco bombelli | 10/10 | 3562 days | 2% |
| Katy Kirby | 10/10 | 3562 days | 2% |
| Simon von Heugel | 10/10 | 3593 days | 2% |
| Mikael Hedstrom | 10/10 | 3593 days | 2% |
| Raz Shapira-Fainburg | 10/10 | 3593 days | 2% |
| Chris Heaton | 10/10 | 3928 days | 1% |
| rachandjohn | 10/10 | 3959 days | 1% |
| Steven Kopstein | 10/10 | 3959 days | 1% |
| Kelly Hunter | 10/10 | 3959 days | 1% |
| Jackie Pearson | 10/10 | 3990 days | 1% |
| Craig | 9/10 | 4020 days | 1% |
| Maree Dunlop | 10/10 | 4111 days | 0% |
| Graeme32 | 10/10 | 4203 days | 0% |
| Travellor | 10/10 | 4203 days | 0% |
| hannahlornsen | 10/10 | 4293 days | 0% |
| David Law | 10/10 | 4324 days | 0% |
| David and Sally Wallis | 8/10 | 4346 days | 0% |
| millview | 10/10 | 4355 days | 0% |
| johannesivarsson | 10/10 | 4355 days | 0% |
| Kleiner | 10/10 | 4355 days | 0% |
| obyrnej | 10/10 | 4355 days | 0% |
| Kristina Mårtensson | 9/10 | 4355 days | 0% |
| clarea | 10/10 | 4385 days | 1% |
| peteandviv | 10/10 | 4385 days | 1% |
| TheVons | 10/10 | 4416 days | 1% |
| Siggy0603 | 10/10 | 4537 days | 1% |
| stacey | 10/10 | 4537 days | 1% |
| klinehan | 10/10 | 4568 days | 1% |
| Martin_Sonia | 10/10 | 4568 days | 1% |
| joelhwa | 10/10 | 4599 days | 1% |
| PandWBr | 10/10 | 4630 days | 1% |
| Webb & Muckelt | 9/10 | 4639 days | 1% |
| Judith Midgley | 8/10 | 4642 days | 1% |
| Michelle | 10/10 | 4659 days | 1% |
| TonyB | 10/10 | 4659 days | 1% |
| KandJ | 10/10 | 4690 days | 1% |
| susanmountford | 9/10 | 4690 days | 1% |
| Bjarne | 10/10 | 4690 days | 1% |
| cerlermsw | 10/10 | 4690 days | 1% |
| DaveHarris | 9/10 | 4721 days | 1% |
| Jimmer84 | 10/10 | 4721 days | 1% |
| darktower | 10/10 | 4721 days | 1% |
| acharlesedwards | 9/10 | 4751 days | 1% |
| Caragh | 10/10 | 4782 days | 1% |
| stuart01 | 10/10 | 4811 days | 1% |
| TomandDave | 10/10 | 4811 days | 1% |
| robpthomas | 10/10 | 4811 days | 1% |
| markearl | 9/10 | 4811 days | 1% |
| Katy Johnson | 8/10 | 4971 days | 1% |
| Julie | 9/10 | 4978 days | 1% |
| Matt Haneline | 8/10 | 4984 days | 1% |
| Bette Eh | 10/10 | 4985 days | 1% |
| Mark Leeuwenburgh | 9/10 | 5001 days | 1% |
| Andrew Koster | 9/10 | 5009 days | 1% |
| Becky Foley | 10/10 | 5010 days | 1% |
| ian1 | 10/10 | 5024 days | 1% |
| geoffreyandjean | 9/10 | 5024 days | 1% |
| fogartyh | 10/10 | 5055 days | 1% |
| Nature_love | 8/10 | 5055 days | 1% |
| BrianHart6 | 10/10 | 5086 days | 1% |
| donpursche | 9/10 | 5147 days | 1% |
| martinveysey | 10/10 | 5299 days | 1% |
| dylan212 | 10/10 | 5361 days | 1% |
| Marge Steve | 9/10 | 5370 days | 1% |
| Don and Barb | 8/10 | 5382 days | 1% |
| Jen Rick | 10/10 | 5385 days | 1% |
| Nigel Petrie | 10/10 | 5474 days | 1% |
| alanvn | 9/10 | 5563 days | 1% |
| Jules77 | 10/10 | 5572 days | 1% |
| LowerD | 9/10 | 5688 days | 1% |
| JanL | 9/10 | 5695 days | 1% |
| erikc | 9/10 | 5695 days | 1% |
| keeble | 7/10 | 5695 days | 1% |
| KuzakUSA | 8/10 | 5699 days | 1% |
| GregL | 9/10 | 5714 days | 1% |
| Philip | 10/10 | 5744 days | 1% |
| Melinda | 9/10 | 5779 days | 1% |
| Andrew | 5/10 | 5885 days | 0% |
| ranker_46 | 10/10 | 6296 days | 1% |
| qofd | 9/10 | 6395 days | 1% |
| noname | 8/10 | 6460 days | 1% |
| Louise | 10/10 | 6475 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.46% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 49 days. The Sunrise Holidays experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 43 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 40 | -0.78% |
| 41 | -0.80% |
| 42 | -0.82% |
| 43 | -0.84% |
| 44 | -0.86% |
| 45 | -0.88% |
| 46 | -0.90% |
| … | … |
Balancing Adjustment
0.46% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.