Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick's avatar

Cymen Crick

Rankers Owner

Sunrise Holidays

Valid Reviews

253 Valid Reviews

The Sunrise Holidays experience has a total of 260 reviews. There are 253 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 253 valid reviews:

Rating Count Percentage
10/10 193
76%
9/10 43
17%
8/10 13
5%
7/10 2
1%
6/10 0
0%
5/10 1
0%
4/10 0
0%
3/10 0
0%
2/10 1
0%
1/10 0
0%

96.52% Average

The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.52% and is based on 253 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

31 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 253 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 31 face-to-face reviews:

Rating Count Percentage
10/10 9
29%
9/10 13
42%
8/10 7
23%
7/10 1
3%
6/10 0
0%
5/10 1
3%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

88.71% Average

The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

98.15%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Bruce Stephenson 9/10 233 days 100%
JemmaL 10/10 281 days 100%
COUSTEIX Guy 10/10 294 days 99%
Henry Rudyono 9/10 355 days 96%
William Fleszar 10/10 384 days 95%
Patch Bonkemeyer 10/10 384 days 95%
Jessica Holloway 10/10 384 days 95%
Eliot 10/10 415 days 94%
Colin Burke 10/10 415 days 94%
Elliott 10/10 446 days 92%
Kristen Lynch 10/10 446 days 92%
Anne 10/10 476 days 91%
Brett_E 10/10 674 days 77%
Marion 10/10 690 days 76%
Felicity Nicolson 10/10 690 days 76%
Pierre Bec 9/10 721 days 73%
Lulu Lundt 10/10 780 days 68%
Fraser Walkenhorst 10/10 902 days 56%
Mike & Megan 10/10 1055 days 40%
Sky 10/10 1055 days 40%
Esther Hyde 10/10 1602 days 8%
Emma 10/10 1602 days 8%
SHIH-TING LIN 10/10 1632 days 7%
stephen hailes 10/10 1694 days 6%
Lena 10/10 1694 days 6%
Josephine Moggie 10/10 1724 days 6%
Ash Worthington 10/10 1724 days 6%
Edwin PAYELLE 10/10 1816 days 5%
Adrian Cheetham 10/10 1816 days 5%
Tina Gahlot 10/10 1816 days 5%
Luke 10/10 1816 days 5%
Fontaine Josiane 10/10 1845 days 5%
Adrian Trumper 9/10 1845 days 5%
Andrew Dickson 10/10 1845 days 5%
Ugo Nourry 10/10 1876 days 5%
Marija Kurtin 10/10 1876 days 5%
Daniel Madden 10/10 1876 days 5%
Daniel Benjamin 10/10 1907 days 5%
pete wardlow 10/10 1907 days 5%
Megan Wong 9/10 1907 days 5%
Adrian Pett 9/10 1907 days 5%
James Leech 10/10 1907 days 5%
Kellie Wallace 10/10 1907 days 5%
Peter Worsey 9/10 1937 days 5%
Nick Richards 10/10 1937 days 5%
Julie Morin 10/10 1937 days 5%
Lanny T 9/10 1968 days 5%
Alexandra Zobel-Brown 10/10 1968 days 5%
Lil and Rob 9/10 1968 days 5%
Andrew Hammond 10/10 1998 days 5%
Paul . 10/10 2090 days 5%
Martha Duszynska 10/10 2151 days 4%
John B 10/10 2182 days 4%
Dieter Stein 10/10 2182 days 4%
charlie 10/10 2182 days 4%
Bengt Pehrson 10/10 2210 days 4%
Andrew Sanis 10/10 2210 days 4%
Marcel 10/10 2210 days 4%
Hans Stam 10/10 2210 days 4%
Fredrik & Mattias 10/10 2210 days 4%
Geertje and Rein 10/10 2210 days 4%
Nicola 10/10 2241 days 4%
MortenHaek 10/10 2241 days 4%
dino Sikkel 10/10 2241 days 4%
Zena Eyles 9/10 2272 days 4%
Kyle Canton 10/10 2272 days 4%
alan chan 10/10 2272 days 4%
Mark Lechner 10/10 2302 days 4%
Robin Lam 10/10 2302 days 4%
stephen richard 8/10 2302 days 4%
ian kennedy 10/10 2302 days 4%
Jeremy Bennett 10/10 2302 days 4%
Anthony Carroll 9/10 2302 days 4%
Caroline Frank 10/10 2302 days 4%
Marcus Berndt 9/10 2302 days 4%
Tadhg and Ciara 10/10 2333 days 4%
Annette Gordon 10/10 2363 days 4%
Chris Mitts 10/10 2363 days 4%
Nikki Van de Scheur 10/10 2363 days 4%
Liz 10/10 2394 days 4%
Jon Rush 10/10 2394 days 4%
Michael Grozdanovski 10/10 2486 days 4%
Frank Turner 10/10 2516 days 4%
Corinne Veyssiere 10/10 2516 days 4%
Max Mayer-Aull 10/10 2547 days 4%
Millie Benbow 10/10 2547 days 4%
Shelley Sims 10/10 2547 days 4%
Kelvin Lim 10/10 2547 days 4%
Jennifer Pardee 10/10 2575 days 4%
Rodney Tillyer 10/10 2575 days 4%
Graham Johnstone 9/10 2575 days 4%
Katrine Djernes 10/10 2606 days 3%
Lukas Heim 10/10 2606 days 3%
John Graham 7/10 2606 days 3%
Pam Fairbanks 10/10 2606 days 3%
Jen Hack 10/10 2606 days 3%
Janneke van Krieken 10/10 2666 days 2%
Courtney Frew 10/10 2667 days 3%
Arkaitz Garcia Herrera 8/10 2667 days 3%
Sophie DESTANNES 10/10 2667 days 3%
Thomas Nauer 10/10 2667 days 3%
Lynne Mansell 10/10 2667 days 3%
Bill Shelton 10/10 2667 days 3%
Angela McDade 10/10 2667 days 3%
Ieltxu Lauzirika 10/10 2698 days 3%
Roger Miller 9/10 2698 days 3%
Les Pick 9/10 2728 days 3%
Tim Trenwith 10/10 2759 days 3%
Joël Monin 10/10 2851 days 3%
Daniella Marlow 10/10 2851 days 3%
Alexandre Martin 9/10 2877 days 3%
Jason Morehouse 10/10 2881 days 3%
Annelie Peters 10/10 2881 days 3%
Olly 10/10 2881 days 3%
Kay Simpkin 9/10 2884 days 2%
Patrick Meyer 10/10 2894 days 2%
Rolf Anton 10/10 2912 days 3%
Jeremy Bennett 10/10 2912 days 3%
R Brandsma 9/10 2926 days 2%
Alfredo Talin 10/10 2940 days 3%
Karin Martin 10/10 2940 days 3%
Magnus Bell 10/10 2971 days 3%
Carlos Ciller 10/10 2971 days 3%
Jochen vA 10/10 2971 days 3%
David Bryant 10/10 2971 days 3%
Steven Casburn 10/10 2971 days 3%
Jolien 9/10 2991 days 2%
Mark Thompson 10/10 3002 days 3%
Matt Petrie 10/10 3002 days 3%
roni naiss 10/10 3032 days 3%
Harin Kerai 10/10 3032 days 3%
Gary Smith 10/10 3032 days 3%
Bev Rankin 9/10 3063 days 3%
Martyn Hancock 8/10 3063 days 2%
Vincent Clausen 10/10 3063 days 3%
Margaret Sheffield 10/10 3063 days 3%
Mark Fuller 10/10 3093 days 2%
Brett E 10/10 3155 days 2%
Vicki Shepherd 2/10 3216 days 1%
Bjoern Zwiebelberg 10/10 3246 days 2%
Pierre FALCONETTI 10/10 3246 days 2%
Phil Townsend 9/10 3246 days 2%
Lynne Dyck 10/10 3246 days 2%
Rakcent Wong 10/10 3277 days 2%
Trevor Beselt 10/10 3277 days 2%
Martin Goodman 10/10 3306 days 2%
Steve Paddison 10/10 3306 days 2%
Kathleen Brown 10/10 3306 days 2%
Howard Geer 10/10 3306 days 2%
Alison Gourlay 10/10 3306 days 2%
Jennifer Ings 10/10 3337 days 2%
Lynda Coote 8/10 3337 days 2%
Thomas and leonie 10/10 3337 days 2%
Ben Thompson 10/10 3337 days 2%
Ian MacDougall 10/10 3337 days 2%
paolo battistoni 10/10 3337 days 2%
thinus van niekerk 9/10 3368 days 2%
Joanna Stephens 10/10 3368 days 2%
Rachel Purchase 10/10 3398 days 2%
Mark Walton 9/10 3398 days 2%
William Wighton 10/10 3398 days 2%
Renee Willhuber 10/10 3398 days 2%
Jean-Marie Versaud 8/10 3398 days 2%
Luis . 10/10 3429 days 2%
mtn mtn 10/10 3459 days 2%
Mike Spiro 10/10 3459 days 2%
Margaret Kajewski 10/10 3490 days 2%
tim downing 10/10 3551 days 2%
Katherine Easterling 10/10 3582 days 1%
ruben dam 10/10 3582 days 1%
Barbara Clarke 10/10 3643 days 1%
francesco bombelli 10/10 3671 days 1%
Katy Kirby 10/10 3671 days 1%
Simon von Heugel 10/10 3702 days 1%
Mikael Hedstrom 10/10 3702 days 1%
Raz Shapira-Fainburg 10/10 3702 days 1%
Chris Heaton 10/10 4036 days 1%
rachandjohn 10/10 4067 days 1%
Steven Kopstein 10/10 4067 days 1%
Kelly Hunter 10/10 4067 days 1%
Jackie Pearson 10/10 4098 days 0%
Craig 9/10 4128 days 0%
Maree Dunlop 10/10 4220 days 0%
Graeme32 10/10 4312 days 0%
Travellor 10/10 4312 days 0%
hannahlornsen 10/10 4401 days 1%
David Law 10/10 4432 days 1%
David and Sally Wallis 8/10 4454 days 1%
millview 10/10 4463 days 1%
johannesivarsson 10/10 4463 days 1%
Kleiner 10/10 4463 days 1%
obyrnej 10/10 4463 days 1%
Kristina Mårtensson 9/10 4463 days 1%
clarea 10/10 4493 days 1%
peteandviv 10/10 4493 days 1%
TheVons 10/10 4524 days 1%
Siggy0603 10/10 4646 days 1%
stacey 10/10 4646 days 1%
klinehan 10/10 4677 days 1%
Martin_Sonia 10/10 4677 days 1%
joelhwa 10/10 4707 days 1%
PandWBr 10/10 4738 days 1%
Webb & Muckelt 9/10 4747 days 1%
Judith Midgley 8/10 4750 days 1%
Michelle 10/10 4767 days 1%
TonyB 10/10 4767 days 1%
KandJ 10/10 4798 days 1%
susanmountford 9/10 4798 days 1%
Bjarne 10/10 4798 days 1%
cerlermsw 10/10 4798 days 1%
DaveHarris 9/10 4829 days 1%
Jimmer84 10/10 4829 days 1%
darktower 10/10 4829 days 1%
acharlesedwards 9/10 4859 days 1%
Caragh 10/10 4890 days 1%
stuart01 10/10 4920 days 1%
TomandDave 10/10 4920 days 1%
robpthomas 10/10 4920 days 1%
markearl 9/10 4920 days 1%
Katy Johnson 8/10 5079 days 1%
Julie 9/10 5086 days 1%
Matt Haneline 8/10 5092 days 1%
Bette Eh 10/10 5093 days 1%
Mark Leeuwenburgh 9/10 5109 days 1%
Andrew Koster 9/10 5117 days 1%
Becky Foley 10/10 5118 days 1%
ian1 10/10 5132 days 1%
geoffreyandjean 9/10 5132 days 1%
fogartyh 10/10 5163 days 1%
Nature_love 8/10 5163 days 1%
BrianHart6 10/10 5194 days 1%
donpursche 9/10 5255 days 1%
martinveysey 10/10 5408 days 1%
dylan212 10/10 5469 days 1%
Marge Steve 9/10 5478 days 1%
Don and Barb 8/10 5490 days 1%
Jen Rick 10/10 5493 days 1%
Nigel Petrie 10/10 5582 days 1%
alanvn 9/10 5672 days 1%
Jules77 10/10 5681 days 1%
LowerD 9/10 5797 days 1%
JanL 9/10 5803 days 1%
erikc 9/10 5803 days 1%
keeble 7/10 5803 days 1%
KuzakUSA 8/10 5808 days 1%
GregL 9/10 5822 days 1%
Philip 10/10 5852 days 1%
Melinda 9/10 5888 days 1%
Andrew 5/10 5994 days 0%
ranker_46 10/10 6405 days 1%
qofd 9/10 6504 days 1%
noname 8/10 6568 days 1%
Louise 10/10 6583 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-6.15% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 53 days. The Sunrise Holidays experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.63%
2 -1.50%
3 -0.38%
4 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Sunrise Holidays experience has been adjusted for 152 days. Adjustments are according to the following table.

Days Adjustment
149 -3.09%
150 -3.11%
151 -3.13%
152 -3.15%
153 -3.17%
154 -3.19%
155 -3.21%

Balancing Adjustment

0.75% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

95%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.