Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Sunrise Holidays
Valid Reviews
255 Valid Reviews
The Sunrise Holidays experience has a total of 262 reviews. There are 255 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 255 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 195 |
|
76% |
| 9/10 | 43 |
|
17% |
| 8/10 | 13 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.55% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.55% and is based on 255 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 255 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.29%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| David Brooks | 10/10 | 9 days | 100% |
| Mikael | 10/10 | 112 days | 99% |
| Bruce Stephenson | 9/10 | 278 days | 95% |
| JemmaL | 10/10 | 326 days | 94% |
| COUSTEIX Guy | 10/10 | 339 days | 93% |
| Henry Rudyono | 9/10 | 400 days | 90% |
| William Fleszar | 10/10 | 429 days | 90% |
| Patch Bonkemeyer | 10/10 | 429 days | 90% |
| Jessica Holloway | 10/10 | 429 days | 90% |
| Eliot | 10/10 | 460 days | 88% |
| Colin Burke | 10/10 | 460 days | 88% |
| Elliott | 10/10 | 491 days | 86% |
| Kristen Lynch | 10/10 | 491 days | 86% |
| Anne | 10/10 | 521 days | 85% |
| Brett_E | 10/10 | 719 days | 70% |
| Marion | 10/10 | 735 days | 69% |
| Felicity Nicolson | 10/10 | 735 days | 69% |
| Pierre Bec | 9/10 | 766 days | 66% |
| Lulu Lundt | 10/10 | 825 days | 61% |
| Fraser Walkenhorst | 10/10 | 947 days | 49% |
| Mike & Megan | 10/10 | 1100 days | 35% |
| Sky | 10/10 | 1100 days | 35% |
| Esther Hyde | 10/10 | 1647 days | 7% |
| Emma | 10/10 | 1647 days | 7% |
| SHIH-TING LIN | 10/10 | 1677 days | 6% |
| stephen hailes | 10/10 | 1739 days | 5% |
| Lena | 10/10 | 1739 days | 5% |
| Josephine Moggie | 10/10 | 1769 days | 5% |
| Ash Worthington | 10/10 | 1769 days | 5% |
| Edwin PAYELLE | 10/10 | 1860 days | 5% |
| Adrian Cheetham | 10/10 | 1860 days | 5% |
| Tina Gahlot | 10/10 | 1860 days | 5% |
| Luke | 10/10 | 1861 days | 5% |
| Fontaine Josiane | 10/10 | 1889 days | 5% |
| Adrian Trumper | 9/10 | 1889 days | 5% |
| Andrew Dickson | 10/10 | 1890 days | 5% |
| Ugo Nourry | 10/10 | 1920 days | 5% |
| Marija Kurtin | 10/10 | 1920 days | 5% |
| Daniel Madden | 10/10 | 1921 days | 5% |
| Daniel Benjamin | 10/10 | 1951 days | 5% |
| pete wardlow | 10/10 | 1951 days | 5% |
| Megan Wong | 9/10 | 1951 days | 5% |
| Adrian Pett | 9/10 | 1951 days | 5% |
| James Leech | 10/10 | 1952 days | 5% |
| Kellie Wallace | 10/10 | 1952 days | 5% |
| Peter Worsey | 9/10 | 1981 days | 5% |
| Nick Richards | 10/10 | 1981 days | 5% |
| Julie Morin | 10/10 | 1981 days | 5% |
| Lanny T | 9/10 | 2012 days | 5% |
| Alexandra Zobel-Brown | 10/10 | 2012 days | 5% |
| Lil and Rob | 9/10 | 2013 days | 5% |
| Andrew Hammond | 10/10 | 2043 days | 5% |
| Paul . | 10/10 | 2135 days | 4% |
| Martha Duszynska | 10/10 | 2195 days | 4% |
| John B | 10/10 | 2227 days | 4% |
| Dieter Stein | 10/10 | 2227 days | 4% |
| charlie | 10/10 | 2227 days | 4% |
| Bengt Pehrson | 10/10 | 2254 days | 4% |
| Andrew Sanis | 10/10 | 2255 days | 4% |
| Marcel | 10/10 | 2255 days | 4% |
| Hans Stam | 10/10 | 2255 days | 4% |
| Fredrik & Mattias | 10/10 | 2255 days | 4% |
| Geertje and Rein | 10/10 | 2255 days | 4% |
| Nicola | 10/10 | 2286 days | 4% |
| MortenHaek | 10/10 | 2286 days | 4% |
| dino Sikkel | 10/10 | 2286 days | 4% |
| Zena Eyles | 9/10 | 2316 days | 4% |
| Kyle Canton | 10/10 | 2316 days | 4% |
| alan chan | 10/10 | 2317 days | 4% |
| Mark Lechner | 10/10 | 2346 days | 4% |
| Robin Lam | 10/10 | 2346 days | 4% |
| stephen richard | 8/10 | 2346 days | 4% |
| ian kennedy | 10/10 | 2347 days | 4% |
| Jeremy Bennett | 10/10 | 2347 days | 4% |
| Anthony Carroll | 9/10 | 2347 days | 4% |
| Caroline Frank | 10/10 | 2347 days | 4% |
| Marcus Berndt | 9/10 | 2347 days | 4% |
| Tadhg and Ciara | 10/10 | 2378 days | 4% |
| Annette Gordon | 10/10 | 2407 days | 4% |
| Chris Mitts | 10/10 | 2408 days | 4% |
| Nikki Van de Scheur | 10/10 | 2408 days | 4% |
| Liz | 10/10 | 2438 days | 4% |
| Jon Rush | 10/10 | 2439 days | 4% |
| Michael Grozdanovski | 10/10 | 2530 days | 4% |
| Frank Turner | 10/10 | 2560 days | 4% |
| Corinne Veyssiere | 10/10 | 2560 days | 4% |
| Max Mayer-Aull | 10/10 | 2591 days | 3% |
| Millie Benbow | 10/10 | 2591 days | 3% |
| Shelley Sims | 10/10 | 2592 days | 3% |
| Kelvin Lim | 10/10 | 2592 days | 3% |
| Jennifer Pardee | 10/10 | 2619 days | 3% |
| Rodney Tillyer | 10/10 | 2619 days | 3% |
| Graham Johnstone | 9/10 | 2619 days | 3% |
| Katrine Djernes | 10/10 | 2650 days | 3% |
| Lukas Heim | 10/10 | 2650 days | 3% |
| John Graham | 7/10 | 2650 days | 3% |
| Pam Fairbanks | 10/10 | 2650 days | 3% |
| Jen Hack | 10/10 | 2651 days | 3% |
| Janneke van Krieken | 10/10 | 2711 days | 2% |
| Courtney Frew | 10/10 | 2711 days | 3% |
| Arkaitz Garcia Herrera | 8/10 | 2711 days | 3% |
| Sophie DESTANNES | 10/10 | 2711 days | 3% |
| Thomas Nauer | 10/10 | 2711 days | 3% |
| Lynne Mansell | 10/10 | 2711 days | 3% |
| Bill Shelton | 10/10 | 2711 days | 3% |
| Angela McDade | 10/10 | 2711 days | 3% |
| Ieltxu Lauzirika | 10/10 | 2742 days | 3% |
| Roger Miller | 9/10 | 2742 days | 3% |
| Les Pick | 9/10 | 2772 days | 3% |
| Tim Trenwith | 10/10 | 2803 days | 3% |
| Joël Monin | 10/10 | 2895 days | 3% |
| Daniella Marlow | 10/10 | 2895 days | 3% |
| Alexandre Martin | 9/10 | 2922 days | 3% |
| Jason Morehouse | 10/10 | 2925 days | 3% |
| Annelie Peters | 10/10 | 2925 days | 3% |
| Olly | 10/10 | 2925 days | 3% |
| Kay Simpkin | 9/10 | 2929 days | 2% |
| Patrick Meyer | 10/10 | 2939 days | 2% |
| Rolf Anton | 10/10 | 2956 days | 3% |
| Jeremy Bennett | 10/10 | 2956 days | 3% |
| R Brandsma | 9/10 | 2971 days | 2% |
| Alfredo Talin | 10/10 | 2984 days | 3% |
| Karin Martin | 10/10 | 2984 days | 3% |
| Magnus Bell | 10/10 | 3015 days | 3% |
| Carlos Ciller | 10/10 | 3015 days | 3% |
| Jochen vA | 10/10 | 3015 days | 3% |
| David Bryant | 10/10 | 3015 days | 3% |
| Steven Casburn | 10/10 | 3015 days | 3% |
| Jolien | 9/10 | 3036 days | 2% |
| Mark Thompson | 10/10 | 3046 days | 3% |
| Matt Petrie | 10/10 | 3046 days | 3% |
| roni naiss | 10/10 | 3076 days | 3% |
| Harin Kerai | 10/10 | 3076 days | 3% |
| Gary Smith | 10/10 | 3076 days | 3% |
| Bev Rankin | 9/10 | 3107 days | 2% |
| Martyn Hancock | 8/10 | 3107 days | 2% |
| Vincent Clausen | 10/10 | 3107 days | 2% |
| Margaret Sheffield | 10/10 | 3107 days | 2% |
| Mark Fuller | 10/10 | 3137 days | 2% |
| Brett E | 10/10 | 3199 days | 2% |
| Vicki Shepherd | 2/10 | 3260 days | 1% |
| Bjoern Zwiebelberg | 10/10 | 3290 days | 2% |
| Pierre FALCONETTI | 10/10 | 3290 days | 2% |
| Phil Townsend | 9/10 | 3290 days | 2% |
| Lynne Dyck | 10/10 | 3290 days | 2% |
| Rakcent Wong | 10/10 | 3321 days | 2% |
| Trevor Beselt | 10/10 | 3321 days | 2% |
| Martin Goodman | 10/10 | 3350 days | 2% |
| Steve Paddison | 10/10 | 3350 days | 2% |
| Kathleen Brown | 10/10 | 3350 days | 2% |
| Howard Geer | 10/10 | 3351 days | 2% |
| Alison Gourlay | 10/10 | 3351 days | 2% |
| Jennifer Ings | 10/10 | 3381 days | 2% |
| Lynda Coote | 8/10 | 3381 days | 2% |
| Thomas and leonie | 10/10 | 3381 days | 2% |
| Ben Thompson | 10/10 | 3381 days | 2% |
| Ian MacDougall | 10/10 | 3381 days | 2% |
| paolo battistoni | 10/10 | 3382 days | 2% |
| thinus van niekerk | 9/10 | 3413 days | 2% |
| Joanna Stephens | 10/10 | 3413 days | 2% |
| Rachel Purchase | 10/10 | 3442 days | 2% |
| Mark Walton | 9/10 | 3442 days | 2% |
| William Wighton | 10/10 | 3442 days | 2% |
| Renee Willhuber | 10/10 | 3443 days | 2% |
| Jean-Marie Versaud | 8/10 | 3443 days | 2% |
| Luis . | 10/10 | 3473 days | 2% |
| mtn mtn | 10/10 | 3503 days | 2% |
| Mike Spiro | 10/10 | 3503 days | 2% |
| Margaret Kajewski | 10/10 | 3534 days | 2% |
| tim downing | 10/10 | 3595 days | 1% |
| Katherine Easterling | 10/10 | 3627 days | 1% |
| ruben dam | 10/10 | 3627 days | 1% |
| Barbara Clarke | 10/10 | 3687 days | 1% |
| francesco bombelli | 10/10 | 3715 days | 1% |
| Katy Kirby | 10/10 | 3715 days | 1% |
| Simon von Heugel | 10/10 | 3746 days | 1% |
| Mikael Hedstrom | 10/10 | 3746 days | 1% |
| Raz Shapira-Fainburg | 10/10 | 3746 days | 1% |
| Chris Heaton | 10/10 | 4081 days | 1% |
| rachandjohn | 10/10 | 4112 days | 0% |
| Steven Kopstein | 10/10 | 4112 days | 0% |
| Kelly Hunter | 10/10 | 4112 days | 0% |
| Jackie Pearson | 10/10 | 4143 days | 0% |
| Craig | 9/10 | 4173 days | 0% |
| Maree Dunlop | 10/10 | 4265 days | 0% |
| Graeme32 | 10/10 | 4357 days | 0% |
| Travellor | 10/10 | 4357 days | 0% |
| hannahlornsen | 10/10 | 4446 days | 1% |
| David Law | 10/10 | 4477 days | 1% |
| David and Sally Wallis | 8/10 | 4499 days | 1% |
| millview | 10/10 | 4508 days | 1% |
| johannesivarsson | 10/10 | 4508 days | 1% |
| Kleiner | 10/10 | 4508 days | 1% |
| obyrnej | 10/10 | 4508 days | 1% |
| Kristina Mårtensson | 9/10 | 4508 days | 1% |
| clarea | 10/10 | 4538 days | 1% |
| peteandviv | 10/10 | 4538 days | 1% |
| TheVons | 10/10 | 4569 days | 1% |
| Siggy0603 | 10/10 | 4691 days | 1% |
| stacey | 10/10 | 4691 days | 1% |
| klinehan | 10/10 | 4722 days | 1% |
| Martin_Sonia | 10/10 | 4722 days | 1% |
| joelhwa | 10/10 | 4752 days | 1% |
| PandWBr | 10/10 | 4783 days | 1% |
| Webb & Muckelt | 9/10 | 4792 days | 1% |
| Judith Midgley | 8/10 | 4795 days | 1% |
| Michelle | 10/10 | 4812 days | 1% |
| TonyB | 10/10 | 4812 days | 1% |
| KandJ | 10/10 | 4843 days | 1% |
| susanmountford | 9/10 | 4843 days | 1% |
| Bjarne | 10/10 | 4843 days | 1% |
| cerlermsw | 10/10 | 4843 days | 1% |
| DaveHarris | 9/10 | 4874 days | 1% |
| Jimmer84 | 10/10 | 4874 days | 1% |
| darktower | 10/10 | 4874 days | 1% |
| acharlesedwards | 9/10 | 4904 days | 1% |
| Caragh | 10/10 | 4935 days | 1% |
| stuart01 | 10/10 | 4965 days | 1% |
| TomandDave | 10/10 | 4965 days | 1% |
| robpthomas | 10/10 | 4965 days | 1% |
| markearl | 9/10 | 4965 days | 1% |
| Katy Johnson | 8/10 | 5124 days | 1% |
| Julie | 9/10 | 5131 days | 1% |
| Matt Haneline | 8/10 | 5137 days | 1% |
| Bette Eh | 10/10 | 5138 days | 1% |
| Mark Leeuwenburgh | 9/10 | 5154 days | 1% |
| Andrew Koster | 9/10 | 5162 days | 1% |
| Becky Foley | 10/10 | 5163 days | 1% |
| ian1 | 10/10 | 5177 days | 1% |
| geoffreyandjean | 9/10 | 5177 days | 1% |
| fogartyh | 10/10 | 5208 days | 1% |
| Nature_love | 8/10 | 5208 days | 1% |
| BrianHart6 | 10/10 | 5239 days | 1% |
| donpursche | 9/10 | 5300 days | 1% |
| martinveysey | 10/10 | 5453 days | 1% |
| dylan212 | 10/10 | 5514 days | 1% |
| Marge Steve | 9/10 | 5523 days | 1% |
| Don and Barb | 8/10 | 5535 days | 1% |
| Jen Rick | 10/10 | 5538 days | 1% |
| Nigel Petrie | 10/10 | 5627 days | 1% |
| alanvn | 9/10 | 5717 days | 1% |
| Jules77 | 10/10 | 5726 days | 1% |
| LowerD | 9/10 | 5842 days | 1% |
| JanL | 9/10 | 5848 days | 1% |
| erikc | 9/10 | 5848 days | 1% |
| keeble | 7/10 | 5848 days | 1% |
| KuzakUSA | 8/10 | 5852 days | 1% |
| GregL | 9/10 | 5867 days | 1% |
| Philip | 10/10 | 5897 days | 1% |
| Melinda | 9/10 | 5932 days | 1% |
| Andrew | 5/10 | 6038 days | 0% |
| ranker_46 | 10/10 | 6450 days | 1% |
| qofd | 9/10 | 6549 days | 1% |
| noname | 8/10 | 6613 days | 1% |
| Louise | 10/10 | 6628 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.55% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 61 days. The Sunrise Holidays experience has 2 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 3 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 0 | -0.00% |
| 1 | -0.02% |
| 2 | -0.04% |
| 3 | -0.05% |
| 4 | -0.07% |
| 5 | -0.09% |
| 6 | -0.11% |
| … | … |
Balancing Adjustment
0.27% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
97%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.