Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
256 Valid Reviews
The Sunrise Holidays experience has a total of 264 reviews. There are 256 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 196 |
|
77% |
| 9/10 | 43 |
|
17% |
| 8/10 | 13 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.56% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.56% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.32%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| JP Lauzon | 10/10 | 236 days | 100% |
| David Brooks | 10/10 | 266 days | 99% |
| Mikael | 10/10 | 369 days | 95% |
| Bruce Stephenson | 9/10 | 535 days | 86% |
| JemmaL | 10/10 | 583 days | 83% |
| COUSTEIX Guy | 10/10 | 596 days | 82% |
| Henry Rudyono | 9/10 | 657 days | 77% |
| William Fleszar | 10/10 | 686 days | 76% |
| Patch Bonkemeyer | 10/10 | 686 days | 76% |
| Jessica Holloway | 10/10 | 686 days | 76% |
| Eliot | 10/10 | 717 days | 73% |
| Colin Burke | 10/10 | 717 days | 73% |
| Elliott | 10/10 | 748 days | 70% |
| Kristen Lynch | 10/10 | 748 days | 70% |
| Anne | 10/10 | 778 days | 68% |
| Brett_E | 10/10 | 976 days | 48% |
| Marion | 10/10 | 992 days | 46% |
| Felicity Nicolson | 10/10 | 992 days | 46% |
| Pierre Bec | 9/10 | 1023 days | 43% |
| Lulu Lundt | 10/10 | 1082 days | 38% |
| Fraser Walkenhorst | 10/10 | 1204 days | 28% |
| Mike & Megan | 10/10 | 1357 days | 18% |
| Sky | 10/10 | 1357 days | 18% |
| Esther Hyde | 10/10 | 1904 days | 5% |
| Emma | 10/10 | 1904 days | 5% |
| SHIH-TING LIN | 10/10 | 1934 days | 5% |
| stephen hailes | 10/10 | 1996 days | 5% |
| Lena | 10/10 | 1996 days | 5% |
| Josephine Moggie | 10/10 | 2026 days | 5% |
| Ash Worthington | 10/10 | 2026 days | 5% |
| Edwin PAYELLE | 10/10 | 2117 days | 5% |
| Adrian Cheetham | 10/10 | 2117 days | 5% |
| Tina Gahlot | 10/10 | 2117 days | 5% |
| Luke | 10/10 | 2118 days | 5% |
| Fontaine Josiane | 10/10 | 2146 days | 4% |
| Adrian Trumper | 9/10 | 2146 days | 4% |
| Andrew Dickson | 10/10 | 2147 days | 4% |
| Ugo Nourry | 10/10 | 2177 days | 4% |
| Marija Kurtin | 10/10 | 2177 days | 4% |
| Daniel Madden | 10/10 | 2178 days | 4% |
| Daniel Benjamin | 10/10 | 2208 days | 4% |
| pete wardlow | 10/10 | 2208 days | 4% |
| Megan Wong | 9/10 | 2208 days | 4% |
| Adrian Pett | 9/10 | 2208 days | 4% |
| James Leech | 10/10 | 2209 days | 4% |
| Kellie Wallace | 10/10 | 2209 days | 4% |
| Peter Worsey | 9/10 | 2238 days | 4% |
| Nick Richards | 10/10 | 2238 days | 4% |
| Julie Morin | 10/10 | 2238 days | 4% |
| Lanny T | 9/10 | 2269 days | 4% |
| Alexandra Zobel-Brown | 10/10 | 2269 days | 4% |
| Lil and Rob | 9/10 | 2270 days | 4% |
| Andrew Hammond | 10/10 | 2300 days | 4% |
| Paul . | 10/10 | 2392 days | 4% |
| Martha Duszynska | 10/10 | 2452 days | 4% |
| John B | 10/10 | 2484 days | 4% |
| Dieter Stein | 10/10 | 2484 days | 4% |
| charlie | 10/10 | 2484 days | 4% |
| Bengt Pehrson | 10/10 | 2511 days | 4% |
| Andrew Sanis | 10/10 | 2512 days | 4% |
| Marcel | 10/10 | 2512 days | 4% |
| Hans Stam | 10/10 | 2512 days | 4% |
| Fredrik & Mattias | 10/10 | 2512 days | 4% |
| Geertje and Rein | 10/10 | 2512 days | 4% |
| Nicola | 10/10 | 2543 days | 4% |
| MortenHaek | 10/10 | 2543 days | 4% |
| dino Sikkel | 10/10 | 2543 days | 4% |
| Zena Eyles | 9/10 | 2573 days | 4% |
| Kyle Canton | 10/10 | 2573 days | 4% |
| alan chan | 10/10 | 2574 days | 4% |
| Mark Lechner | 10/10 | 2603 days | 4% |
| Robin Lam | 10/10 | 2603 days | 4% |
| stephen richard | 8/10 | 2603 days | 3% |
| ian kennedy | 10/10 | 2604 days | 4% |
| Jeremy Bennett | 10/10 | 2604 days | 4% |
| Anthony Carroll | 9/10 | 2604 days | 4% |
| Caroline Frank | 10/10 | 2604 days | 4% |
| Marcus Berndt | 9/10 | 2604 days | 4% |
| Tadhg and Ciara | 10/10 | 2635 days | 4% |
| Annette Gordon | 10/10 | 2664 days | 3% |
| Chris Mitts | 10/10 | 2665 days | 3% |
| Nikki Van de Scheur | 10/10 | 2665 days | 3% |
| Liz | 10/10 | 2695 days | 3% |
| Jon Rush | 10/10 | 2696 days | 3% |
| Michael Grozdanovski | 10/10 | 2787 days | 3% |
| Frank Turner | 10/10 | 2817 days | 3% |
| Corinne Veyssiere | 10/10 | 2817 days | 3% |
| Max Mayer-Aull | 10/10 | 2848 days | 3% |
| Millie Benbow | 10/10 | 2848 days | 3% |
| Shelley Sims | 10/10 | 2849 days | 3% |
| Kelvin Lim | 10/10 | 2849 days | 3% |
| Jennifer Pardee | 10/10 | 2876 days | 3% |
| Rodney Tillyer | 10/10 | 2876 days | 3% |
| Graham Johnstone | 9/10 | 2876 days | 3% |
| Katrine Djernes | 10/10 | 2907 days | 3% |
| Lukas Heim | 10/10 | 2907 days | 3% |
| John Graham | 7/10 | 2907 days | 3% |
| Pam Fairbanks | 10/10 | 2907 days | 3% |
| Jen Hack | 10/10 | 2908 days | 3% |
| Janneke van Krieken | 10/10 | 2968 days | 2% |
| Courtney Frew | 10/10 | 2968 days | 3% |
| Arkaitz Garcia Herrera | 8/10 | 2968 days | 3% |
| Sophie DESTANNES | 10/10 | 2968 days | 3% |
| Thomas Nauer | 10/10 | 2968 days | 3% |
| Lynne Mansell | 10/10 | 2968 days | 3% |
| Bill Shelton | 10/10 | 2968 days | 3% |
| Angela McDade | 10/10 | 2968 days | 3% |
| Ieltxu Lauzirika | 10/10 | 2999 days | 3% |
| Roger Miller | 9/10 | 2999 days | 3% |
| Les Pick | 9/10 | 3029 days | 3% |
| Tim Trenwith | 10/10 | 3060 days | 3% |
| Joël Monin | 10/10 | 3152 days | 2% |
| Daniella Marlow | 10/10 | 3152 days | 2% |
| Alexandre Martin | 9/10 | 3179 days | 2% |
| Jason Morehouse | 10/10 | 3182 days | 2% |
| Annelie Peters | 10/10 | 3182 days | 2% |
| Olly | 10/10 | 3182 days | 2% |
| Kay Simpkin | 9/10 | 3186 days | 2% |
| Patrick Meyer | 10/10 | 3196 days | 2% |
| Rolf Anton | 10/10 | 3213 days | 2% |
| Jeremy Bennett | 10/10 | 3213 days | 2% |
| R Brandsma | 9/10 | 3228 days | 2% |
| Alfredo Talin | 10/10 | 3241 days | 2% |
| Karin Martin | 10/10 | 3241 days | 2% |
| Magnus Bell | 10/10 | 3272 days | 2% |
| Carlos Ciller | 10/10 | 3272 days | 2% |
| Jochen vA | 10/10 | 3272 days | 2% |
| David Bryant | 10/10 | 3272 days | 2% |
| Steven Casburn | 10/10 | 3272 days | 2% |
| Jolien | 9/10 | 3293 days | 2% |
| Mark Thompson | 10/10 | 3303 days | 2% |
| Matt Petrie | 10/10 | 3303 days | 2% |
| roni naiss | 10/10 | 3333 days | 2% |
| Harin Kerai | 10/10 | 3333 days | 2% |
| Gary Smith | 10/10 | 3333 days | 2% |
| Bev Rankin | 9/10 | 3364 days | 2% |
| Martyn Hancock | 8/10 | 3364 days | 2% |
| Vincent Clausen | 10/10 | 3364 days | 2% |
| Margaret Sheffield | 10/10 | 3364 days | 2% |
| Mark Fuller | 10/10 | 3394 days | 2% |
| Brett E | 10/10 | 3456 days | 2% |
| Vicki Shepherd | 2/10 | 3517 days | 1% |
| Bjoern Zwiebelberg | 10/10 | 3547 days | 2% |
| Pierre FALCONETTI | 10/10 | 3547 days | 2% |
| Phil Townsend | 9/10 | 3547 days | 2% |
| Lynne Dyck | 10/10 | 3547 days | 2% |
| Rakcent Wong | 10/10 | 3578 days | 2% |
| Trevor Beselt | 10/10 | 3578 days | 2% |
| Martin Goodman | 10/10 | 3607 days | 2% |
| Steve Paddison | 10/10 | 3607 days | 2% |
| Kathleen Brown | 10/10 | 3607 days | 2% |
| Howard Geer | 10/10 | 3608 days | 2% |
| Alison Gourlay | 10/10 | 3608 days | 2% |
| Jennifer Ings | 10/10 | 3638 days | 1% |
| Lynda Coote | 8/10 | 3638 days | 1% |
| Thomas and leonie | 10/10 | 3638 days | 1% |
| Ben Thompson | 10/10 | 3638 days | 1% |
| Ian MacDougall | 10/10 | 3638 days | 1% |
| paolo battistoni | 10/10 | 3639 days | 1% |
| thinus van niekerk | 9/10 | 3670 days | 1% |
| Joanna Stephens | 10/10 | 3670 days | 1% |
| Rachel Purchase | 10/10 | 3699 days | 1% |
| Mark Walton | 9/10 | 3699 days | 1% |
| William Wighton | 10/10 | 3699 days | 1% |
| Renee Willhuber | 10/10 | 3700 days | 1% |
| Jean-Marie Versaud | 8/10 | 3700 days | 1% |
| Luis . | 10/10 | 3730 days | 1% |
| mtn mtn | 10/10 | 3760 days | 1% |
| Mike Spiro | 10/10 | 3760 days | 1% |
| Margaret Kajewski | 10/10 | 3791 days | 1% |
| tim downing | 10/10 | 3852 days | 1% |
| Katherine Easterling | 10/10 | 3884 days | 1% |
| ruben dam | 10/10 | 3884 days | 1% |
| Barbara Clarke | 10/10 | 3944 days | 1% |
| francesco bombelli | 10/10 | 3972 days | 1% |
| Katy Kirby | 10/10 | 3972 days | 1% |
| Simon von Heugel | 10/10 | 4003 days | 1% |
| Mikael Hedstrom | 10/10 | 4003 days | 1% |
| Raz Shapira-Fainburg | 10/10 | 4003 days | 1% |
| Chris Heaton | 10/10 | 4338 days | 0% |
| rachandjohn | 10/10 | 4369 days | 0% |
| Steven Kopstein | 10/10 | 4369 days | 0% |
| Kelly Hunter | 10/10 | 4369 days | 0% |
| Jackie Pearson | 10/10 | 4400 days | 1% |
| Craig | 9/10 | 4430 days | 1% |
| Maree Dunlop | 10/10 | 4522 days | 1% |
| Graeme32 | 10/10 | 4614 days | 1% |
| Travellor | 10/10 | 4614 days | 1% |
| hannahlornsen | 10/10 | 4703 days | 1% |
| David Law | 10/10 | 4734 days | 1% |
| David and Sally Wallis | 8/10 | 4756 days | 1% |
| millview | 10/10 | 4765 days | 1% |
| johannesivarsson | 10/10 | 4765 days | 1% |
| Kleiner | 10/10 | 4765 days | 1% |
| obyrnej | 10/10 | 4765 days | 1% |
| Kristina Mårtensson | 9/10 | 4765 days | 1% |
| clarea | 10/10 | 4795 days | 1% |
| peteandviv | 10/10 | 4795 days | 1% |
| TheVons | 10/10 | 4826 days | 1% |
| Siggy0603 | 10/10 | 4948 days | 1% |
| stacey | 10/10 | 4948 days | 1% |
| klinehan | 10/10 | 4979 days | 1% |
| Martin_Sonia | 10/10 | 4979 days | 1% |
| joelhwa | 10/10 | 5009 days | 1% |
| PandWBr | 10/10 | 5040 days | 1% |
| Webb & Muckelt | 9/10 | 5049 days | 1% |
| Judith Midgley | 8/10 | 5052 days | 1% |
| Michelle | 10/10 | 5069 days | 1% |
| TonyB | 10/10 | 5069 days | 1% |
| KandJ | 10/10 | 5100 days | 1% |
| susanmountford | 9/10 | 5100 days | 1% |
| Bjarne | 10/10 | 5100 days | 1% |
| cerlermsw | 10/10 | 5100 days | 1% |
| DaveHarris | 9/10 | 5131 days | 1% |
| Jimmer84 | 10/10 | 5131 days | 1% |
| darktower | 10/10 | 5131 days | 1% |
| acharlesedwards | 9/10 | 5161 days | 1% |
| Caragh | 10/10 | 5192 days | 1% |
| stuart01 | 10/10 | 5222 days | 1% |
| TomandDave | 10/10 | 5222 days | 1% |
| robpthomas | 10/10 | 5222 days | 1% |
| markearl | 9/10 | 5222 days | 1% |
| Katy Johnson | 8/10 | 5381 days | 1% |
| Julie | 9/10 | 5388 days | 1% |
| Matt Haneline | 8/10 | 5394 days | 1% |
| Bette Eh | 10/10 | 5395 days | 1% |
| Mark Leeuwenburgh | 9/10 | 5411 days | 1% |
| Andrew Koster | 9/10 | 5419 days | 1% |
| Becky Foley | 10/10 | 5420 days | 1% |
| ian1 | 10/10 | 5434 days | 1% |
| geoffreyandjean | 9/10 | 5434 days | 1% |
| fogartyh | 10/10 | 5465 days | 1% |
| Nature_love | 8/10 | 5465 days | 1% |
| BrianHart6 | 10/10 | 5496 days | 1% |
| donpursche | 9/10 | 5557 days | 1% |
| martinveysey | 10/10 | 5710 days | 1% |
| dylan212 | 10/10 | 5771 days | 1% |
| Marge Steve | 9/10 | 5780 days | 1% |
| Don and Barb | 8/10 | 5792 days | 1% |
| Jen Rick | 10/10 | 5795 days | 1% |
| Nigel Petrie | 10/10 | 5884 days | 1% |
| alanvn | 9/10 | 5974 days | 1% |
| Jules77 | 10/10 | 5983 days | 1% |
| LowerD | 9/10 | 6099 days | 1% |
| JanL | 9/10 | 6105 days | 1% |
| erikc | 9/10 | 6105 days | 1% |
| keeble | 7/10 | 6105 days | 1% |
| KuzakUSA | 8/10 | 6109 days | 1% |
| GregL | 9/10 | 6124 days | 1% |
| Philip | 10/10 | 6154 days | 1% |
| Melinda | 9/10 | 6189 days | 1% |
| Andrew | 5/10 | 6295 days | 0% |
| ranker_46 | 10/10 | 6707 days | 1% |
| qofd | 9/10 | 6806 days | 1% |
| noname | 8/10 | 6870 days | 1% |
| Louise | 10/10 | 6885 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.56% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Sunrise Holidays experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 176 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 173 | -3.50% |
| 174 | -3.52% |
| 175 | -3.54% |
| 176 | -3.56% |
| 177 | -3.58% |
| 178 | -3.60% |
| 179 | -3.62% |
| … | … |
Balancing Adjustment
0.77% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.