G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
253 Valid Reviews
The Sunrise Holidays experience has a total of 260 reviews. There are 253 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 253 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 193 |
|
76% |
| 9/10 | 43 |
|
17% |
| 8/10 | 13 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.52% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.52% and is based on 253 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 253 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.17%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Bruce Stephenson | 9/10 | 168 days | 100% |
| JemmaL | 10/10 | 216 days | 100% |
| COUSTEIX Guy | 10/10 | 229 days | 100% |
| Henry Rudyono | 9/10 | 290 days | 97% |
| William Fleszar | 10/10 | 319 days | 97% |
| Patch Bonkemeyer | 10/10 | 319 days | 97% |
| Jessica Holloway | 10/10 | 319 days | 97% |
| Eliot | 10/10 | 350 days | 95% |
| Colin Burke | 10/10 | 350 days | 95% |
| Elliott | 10/10 | 381 days | 94% |
| Kristen Lynch | 10/10 | 381 days | 94% |
| Anne | 10/10 | 411 days | 93% |
| Brett_E | 10/10 | 609 days | 81% |
| Marion | 10/10 | 625 days | 80% |
| Felicity Nicolson | 10/10 | 625 days | 80% |
| Pierre Bec | 9/10 | 656 days | 77% |
| Lulu Lundt | 10/10 | 715 days | 73% |
| Fraser Walkenhorst | 10/10 | 837 days | 62% |
| Mike & Megan | 10/10 | 990 days | 46% |
| Sky | 10/10 | 990 days | 46% |
| Esther Hyde | 10/10 | 1537 days | 10% |
| Emma | 10/10 | 1537 days | 10% |
| SHIH-TING LIN | 10/10 | 1567 days | 9% |
| stephen hailes | 10/10 | 1629 days | 7% |
| Lena | 10/10 | 1629 days | 7% |
| Josephine Moggie | 10/10 | 1659 days | 7% |
| Ash Worthington | 10/10 | 1659 days | 7% |
| Edwin PAYELLE | 10/10 | 1751 days | 5% |
| Adrian Cheetham | 10/10 | 1751 days | 5% |
| Tina Gahlot | 10/10 | 1751 days | 5% |
| Luke | 10/10 | 1751 days | 5% |
| Fontaine Josiane | 10/10 | 1780 days | 5% |
| Adrian Trumper | 9/10 | 1780 days | 5% |
| Andrew Dickson | 10/10 | 1780 days | 5% |
| Ugo Nourry | 10/10 | 1811 days | 5% |
| Marija Kurtin | 10/10 | 1811 days | 5% |
| Daniel Madden | 10/10 | 1811 days | 5% |
| Daniel Benjamin | 10/10 | 1842 days | 5% |
| pete wardlow | 10/10 | 1842 days | 5% |
| Megan Wong | 9/10 | 1842 days | 5% |
| Adrian Pett | 9/10 | 1842 days | 5% |
| James Leech | 10/10 | 1842 days | 5% |
| Kellie Wallace | 10/10 | 1842 days | 5% |
| Peter Worsey | 9/10 | 1872 days | 5% |
| Nick Richards | 10/10 | 1872 days | 5% |
| Julie Morin | 10/10 | 1872 days | 5% |
| Lanny T | 9/10 | 1903 days | 5% |
| Alexandra Zobel-Brown | 10/10 | 1903 days | 5% |
| Lil and Rob | 9/10 | 1903 days | 5% |
| Andrew Hammond | 10/10 | 1933 days | 5% |
| Paul . | 10/10 | 2025 days | 5% |
| Martha Duszynska | 10/10 | 2086 days | 5% |
| John B | 10/10 | 2117 days | 5% |
| Dieter Stein | 10/10 | 2117 days | 5% |
| charlie | 10/10 | 2117 days | 5% |
| Bengt Pehrson | 10/10 | 2145 days | 4% |
| Andrew Sanis | 10/10 | 2145 days | 4% |
| Marcel | 10/10 | 2145 days | 4% |
| Hans Stam | 10/10 | 2145 days | 4% |
| Fredrik & Mattias | 10/10 | 2145 days | 4% |
| Geertje and Rein | 10/10 | 2145 days | 4% |
| Nicola | 10/10 | 2176 days | 4% |
| MortenHaek | 10/10 | 2176 days | 4% |
| dino Sikkel | 10/10 | 2176 days | 4% |
| Zena Eyles | 9/10 | 2207 days | 4% |
| Kyle Canton | 10/10 | 2207 days | 4% |
| alan chan | 10/10 | 2207 days | 4% |
| Mark Lechner | 10/10 | 2237 days | 4% |
| Robin Lam | 10/10 | 2237 days | 4% |
| stephen richard | 8/10 | 2237 days | 4% |
| ian kennedy | 10/10 | 2237 days | 4% |
| Jeremy Bennett | 10/10 | 2237 days | 4% |
| Anthony Carroll | 9/10 | 2237 days | 4% |
| Caroline Frank | 10/10 | 2237 days | 4% |
| Marcus Berndt | 9/10 | 2237 days | 4% |
| Tadhg and Ciara | 10/10 | 2268 days | 4% |
| Annette Gordon | 10/10 | 2298 days | 4% |
| Chris Mitts | 10/10 | 2298 days | 4% |
| Nikki Van de Scheur | 10/10 | 2298 days | 4% |
| Liz | 10/10 | 2329 days | 4% |
| Jon Rush | 10/10 | 2329 days | 4% |
| Michael Grozdanovski | 10/10 | 2421 days | 4% |
| Frank Turner | 10/10 | 2451 days | 4% |
| Corinne Veyssiere | 10/10 | 2451 days | 4% |
| Max Mayer-Aull | 10/10 | 2482 days | 4% |
| Millie Benbow | 10/10 | 2482 days | 4% |
| Shelley Sims | 10/10 | 2482 days | 4% |
| Kelvin Lim | 10/10 | 2482 days | 4% |
| Jennifer Pardee | 10/10 | 2510 days | 4% |
| Rodney Tillyer | 10/10 | 2510 days | 4% |
| Graham Johnstone | 9/10 | 2510 days | 4% |
| Katrine Djernes | 10/10 | 2541 days | 4% |
| Lukas Heim | 10/10 | 2541 days | 4% |
| John Graham | 7/10 | 2541 days | 3% |
| Pam Fairbanks | 10/10 | 2541 days | 4% |
| Jen Hack | 10/10 | 2541 days | 4% |
| Janneke van Krieken | 10/10 | 2601 days | 2% |
| Courtney Frew | 10/10 | 2602 days | 4% |
| Arkaitz Garcia Herrera | 8/10 | 2602 days | 3% |
| Sophie DESTANNES | 10/10 | 2602 days | 4% |
| Thomas Nauer | 10/10 | 2602 days | 4% |
| Lynne Mansell | 10/10 | 2602 days | 4% |
| Bill Shelton | 10/10 | 2602 days | 4% |
| Angela McDade | 10/10 | 2602 days | 4% |
| Ieltxu Lauzirika | 10/10 | 2633 days | 3% |
| Roger Miller | 9/10 | 2633 days | 3% |
| Les Pick | 9/10 | 2663 days | 3% |
| Tim Trenwith | 10/10 | 2694 days | 3% |
| Joël Monin | 10/10 | 2786 days | 3% |
| Daniella Marlow | 10/10 | 2786 days | 3% |
| Alexandre Martin | 9/10 | 2812 days | 3% |
| Jason Morehouse | 10/10 | 2816 days | 3% |
| Annelie Peters | 10/10 | 2816 days | 3% |
| Olly | 10/10 | 2816 days | 3% |
| Kay Simpkin | 9/10 | 2819 days | 2% |
| Patrick Meyer | 10/10 | 2829 days | 2% |
| Rolf Anton | 10/10 | 2847 days | 3% |
| Jeremy Bennett | 10/10 | 2847 days | 3% |
| R Brandsma | 9/10 | 2861 days | 2% |
| Alfredo Talin | 10/10 | 2875 days | 3% |
| Karin Martin | 10/10 | 2875 days | 3% |
| Magnus Bell | 10/10 | 2906 days | 3% |
| Carlos Ciller | 10/10 | 2906 days | 3% |
| Jochen vA | 10/10 | 2906 days | 3% |
| David Bryant | 10/10 | 2906 days | 3% |
| Steven Casburn | 10/10 | 2906 days | 3% |
| Jolien | 9/10 | 2926 days | 2% |
| Mark Thompson | 10/10 | 2937 days | 3% |
| Matt Petrie | 10/10 | 2937 days | 3% |
| roni naiss | 10/10 | 2967 days | 3% |
| Harin Kerai | 10/10 | 2967 days | 3% |
| Gary Smith | 10/10 | 2967 days | 3% |
| Bev Rankin | 9/10 | 2998 days | 3% |
| Martyn Hancock | 8/10 | 2998 days | 3% |
| Vincent Clausen | 10/10 | 2998 days | 3% |
| Margaret Sheffield | 10/10 | 2998 days | 3% |
| Mark Fuller | 10/10 | 3028 days | 3% |
| Brett E | 10/10 | 3090 days | 3% |
| Vicki Shepherd | 2/10 | 3151 days | 1% |
| Bjoern Zwiebelberg | 10/10 | 3181 days | 2% |
| Pierre FALCONETTI | 10/10 | 3181 days | 2% |
| Phil Townsend | 9/10 | 3181 days | 2% |
| Lynne Dyck | 10/10 | 3181 days | 2% |
| Rakcent Wong | 10/10 | 3212 days | 2% |
| Trevor Beselt | 10/10 | 3212 days | 2% |
| Martin Goodman | 10/10 | 3241 days | 2% |
| Steve Paddison | 10/10 | 3241 days | 2% |
| Kathleen Brown | 10/10 | 3241 days | 2% |
| Howard Geer | 10/10 | 3241 days | 2% |
| Alison Gourlay | 10/10 | 3241 days | 2% |
| Jennifer Ings | 10/10 | 3272 days | 2% |
| Lynda Coote | 8/10 | 3272 days | 2% |
| Thomas and leonie | 10/10 | 3272 days | 2% |
| Ben Thompson | 10/10 | 3272 days | 2% |
| Ian MacDougall | 10/10 | 3272 days | 2% |
| paolo battistoni | 10/10 | 3272 days | 2% |
| thinus van niekerk | 9/10 | 3303 days | 2% |
| Joanna Stephens | 10/10 | 3303 days | 2% |
| Rachel Purchase | 10/10 | 3333 days | 2% |
| Mark Walton | 9/10 | 3333 days | 2% |
| William Wighton | 10/10 | 3333 days | 2% |
| Renee Willhuber | 10/10 | 3333 days | 2% |
| Jean-Marie Versaud | 8/10 | 3333 days | 2% |
| Luis . | 10/10 | 3364 days | 2% |
| mtn mtn | 10/10 | 3394 days | 2% |
| Mike Spiro | 10/10 | 3394 days | 2% |
| Margaret Kajewski | 10/10 | 3425 days | 2% |
| tim downing | 10/10 | 3486 days | 2% |
| Katherine Easterling | 10/10 | 3517 days | 2% |
| ruben dam | 10/10 | 3517 days | 2% |
| Barbara Clarke | 10/10 | 3578 days | 2% |
| francesco bombelli | 10/10 | 3606 days | 2% |
| Katy Kirby | 10/10 | 3606 days | 2% |
| Simon von Heugel | 10/10 | 3637 days | 1% |
| Mikael Hedstrom | 10/10 | 3637 days | 1% |
| Raz Shapira-Fainburg | 10/10 | 3637 days | 1% |
| Chris Heaton | 10/10 | 3971 days | 1% |
| rachandjohn | 10/10 | 4002 days | 1% |
| Steven Kopstein | 10/10 | 4002 days | 1% |
| Kelly Hunter | 10/10 | 4002 days | 1% |
| Jackie Pearson | 10/10 | 4033 days | 1% |
| Craig | 9/10 | 4063 days | 1% |
| Maree Dunlop | 10/10 | 4155 days | 0% |
| Graeme32 | 10/10 | 4247 days | 0% |
| Travellor | 10/10 | 4247 days | 0% |
| hannahlornsen | 10/10 | 4336 days | 0% |
| David Law | 10/10 | 4367 days | 0% |
| David and Sally Wallis | 8/10 | 4389 days | 1% |
| millview | 10/10 | 4398 days | 1% |
| johannesivarsson | 10/10 | 4398 days | 1% |
| Kleiner | 10/10 | 4398 days | 1% |
| obyrnej | 10/10 | 4398 days | 1% |
| Kristina Mårtensson | 9/10 | 4398 days | 1% |
| clarea | 10/10 | 4428 days | 1% |
| peteandviv | 10/10 | 4428 days | 1% |
| TheVons | 10/10 | 4459 days | 1% |
| Siggy0603 | 10/10 | 4581 days | 1% |
| stacey | 10/10 | 4581 days | 1% |
| klinehan | 10/10 | 4612 days | 1% |
| Martin_Sonia | 10/10 | 4612 days | 1% |
| joelhwa | 10/10 | 4642 days | 1% |
| PandWBr | 10/10 | 4673 days | 1% |
| Webb & Muckelt | 9/10 | 4682 days | 1% |
| Judith Midgley | 8/10 | 4685 days | 1% |
| Michelle | 10/10 | 4702 days | 1% |
| TonyB | 10/10 | 4702 days | 1% |
| KandJ | 10/10 | 4733 days | 1% |
| susanmountford | 9/10 | 4733 days | 1% |
| Bjarne | 10/10 | 4733 days | 1% |
| cerlermsw | 10/10 | 4733 days | 1% |
| DaveHarris | 9/10 | 4764 days | 1% |
| Jimmer84 | 10/10 | 4764 days | 1% |
| darktower | 10/10 | 4764 days | 1% |
| acharlesedwards | 9/10 | 4794 days | 1% |
| Caragh | 10/10 | 4825 days | 1% |
| stuart01 | 10/10 | 4855 days | 1% |
| TomandDave | 10/10 | 4855 days | 1% |
| robpthomas | 10/10 | 4855 days | 1% |
| markearl | 9/10 | 4855 days | 1% |
| Katy Johnson | 8/10 | 5014 days | 1% |
| Julie | 9/10 | 5021 days | 1% |
| Matt Haneline | 8/10 | 5027 days | 1% |
| Bette Eh | 10/10 | 5028 days | 1% |
| Mark Leeuwenburgh | 9/10 | 5044 days | 1% |
| Andrew Koster | 9/10 | 5052 days | 1% |
| Becky Foley | 10/10 | 5053 days | 1% |
| ian1 | 10/10 | 5067 days | 1% |
| geoffreyandjean | 9/10 | 5067 days | 1% |
| fogartyh | 10/10 | 5098 days | 1% |
| Nature_love | 8/10 | 5098 days | 1% |
| BrianHart6 | 10/10 | 5129 days | 1% |
| donpursche | 9/10 | 5190 days | 1% |
| martinveysey | 10/10 | 5343 days | 1% |
| dylan212 | 10/10 | 5404 days | 1% |
| Marge Steve | 9/10 | 5413 days | 1% |
| Don and Barb | 8/10 | 5425 days | 1% |
| Jen Rick | 10/10 | 5428 days | 1% |
| Nigel Petrie | 10/10 | 5517 days | 1% |
| alanvn | 9/10 | 5607 days | 1% |
| Jules77 | 10/10 | 5616 days | 1% |
| LowerD | 9/10 | 5732 days | 1% |
| JanL | 9/10 | 5738 days | 1% |
| erikc | 9/10 | 5738 days | 1% |
| keeble | 7/10 | 5738 days | 1% |
| KuzakUSA | 8/10 | 5743 days | 1% |
| GregL | 9/10 | 5757 days | 1% |
| Philip | 10/10 | 5787 days | 1% |
| Melinda | 9/10 | 5823 days | 1% |
| Andrew | 5/10 | 5929 days | 0% |
| ranker_46 | 10/10 | 6340 days | 1% |
| qofd | 9/10 | 6439 days | 1% |
| noname | 8/10 | 6503 days | 1% |
| Louise | 10/10 | 6518 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.76% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Sunrise Holidays experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 87 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 84 | -1.70% |
| 85 | -1.72% |
| 86 | -1.74% |
| 87 | -1.76% |
| 88 | -1.78% |
| 89 | -1.80% |
| 90 | -1.82% |
| … | … |
Balancing Adjustment
0.59% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.