Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Sunrise Holidays
Valid Reviews
254 Valid Reviews
The Sunrise Holidays experience has a total of 261 reviews. There are 254 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 254 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 194 |
|
76% |
| 9/10 | 43 |
|
17% |
| 8/10 | 13 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.54% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.54% and is based on 254 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 254 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.22%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mikael | 10/10 | 103 days | 100% |
| Bruce Stephenson | 9/10 | 269 days | 95% |
| JemmaL | 10/10 | 317 days | 95% |
| COUSTEIX Guy | 10/10 | 330 days | 94% |
| Henry Rudyono | 9/10 | 391 days | 91% |
| William Fleszar | 10/10 | 420 days | 90% |
| Patch Bonkemeyer | 10/10 | 420 days | 90% |
| Jessica Holloway | 10/10 | 420 days | 90% |
| Eliot | 10/10 | 451 days | 89% |
| Colin Burke | 10/10 | 451 days | 89% |
| Elliott | 10/10 | 482 days | 87% |
| Kristen Lynch | 10/10 | 482 days | 87% |
| Anne | 10/10 | 512 days | 86% |
| Brett_E | 10/10 | 710 days | 72% |
| Marion | 10/10 | 726 days | 70% |
| Felicity Nicolson | 10/10 | 726 days | 70% |
| Pierre Bec | 9/10 | 757 days | 67% |
| Lulu Lundt | 10/10 | 816 days | 62% |
| Fraser Walkenhorst | 10/10 | 938 days | 50% |
| Mike & Megan | 10/10 | 1091 days | 36% |
| Sky | 10/10 | 1091 days | 36% |
| Esther Hyde | 10/10 | 1638 days | 7% |
| Emma | 10/10 | 1638 days | 7% |
| SHIH-TING LIN | 10/10 | 1668 days | 6% |
| stephen hailes | 10/10 | 1730 days | 5% |
| Lena | 10/10 | 1730 days | 5% |
| Josephine Moggie | 10/10 | 1760 days | 5% |
| Ash Worthington | 10/10 | 1760 days | 5% |
| Edwin PAYELLE | 10/10 | 1851 days | 5% |
| Adrian Cheetham | 10/10 | 1851 days | 5% |
| Tina Gahlot | 10/10 | 1851 days | 5% |
| Luke | 10/10 | 1852 days | 5% |
| Fontaine Josiane | 10/10 | 1880 days | 5% |
| Adrian Trumper | 9/10 | 1880 days | 5% |
| Andrew Dickson | 10/10 | 1881 days | 5% |
| Ugo Nourry | 10/10 | 1911 days | 5% |
| Marija Kurtin | 10/10 | 1911 days | 5% |
| Daniel Madden | 10/10 | 1912 days | 5% |
| Daniel Benjamin | 10/10 | 1942 days | 5% |
| pete wardlow | 10/10 | 1942 days | 5% |
| Megan Wong | 9/10 | 1942 days | 5% |
| Adrian Pett | 9/10 | 1942 days | 5% |
| James Leech | 10/10 | 1943 days | 5% |
| Kellie Wallace | 10/10 | 1943 days | 5% |
| Peter Worsey | 9/10 | 1972 days | 5% |
| Nick Richards | 10/10 | 1972 days | 5% |
| Julie Morin | 10/10 | 1972 days | 5% |
| Lanny T | 9/10 | 2003 days | 5% |
| Alexandra Zobel-Brown | 10/10 | 2003 days | 5% |
| Lil and Rob | 9/10 | 2004 days | 5% |
| Andrew Hammond | 10/10 | 2034 days | 5% |
| Paul . | 10/10 | 2126 days | 4% |
| Martha Duszynska | 10/10 | 2186 days | 4% |
| John B | 10/10 | 2218 days | 4% |
| Dieter Stein | 10/10 | 2218 days | 4% |
| charlie | 10/10 | 2218 days | 4% |
| Bengt Pehrson | 10/10 | 2245 days | 4% |
| Andrew Sanis | 10/10 | 2246 days | 4% |
| Marcel | 10/10 | 2246 days | 4% |
| Hans Stam | 10/10 | 2246 days | 4% |
| Fredrik & Mattias | 10/10 | 2246 days | 4% |
| Geertje and Rein | 10/10 | 2246 days | 4% |
| Nicola | 10/10 | 2277 days | 4% |
| MortenHaek | 10/10 | 2277 days | 4% |
| dino Sikkel | 10/10 | 2277 days | 4% |
| Zena Eyles | 9/10 | 2307 days | 4% |
| Kyle Canton | 10/10 | 2307 days | 4% |
| alan chan | 10/10 | 2308 days | 4% |
| Mark Lechner | 10/10 | 2337 days | 4% |
| Robin Lam | 10/10 | 2337 days | 4% |
| stephen richard | 8/10 | 2337 days | 4% |
| ian kennedy | 10/10 | 2338 days | 4% |
| Jeremy Bennett | 10/10 | 2338 days | 4% |
| Anthony Carroll | 9/10 | 2338 days | 4% |
| Caroline Frank | 10/10 | 2338 days | 4% |
| Marcus Berndt | 9/10 | 2338 days | 4% |
| Tadhg and Ciara | 10/10 | 2369 days | 4% |
| Annette Gordon | 10/10 | 2398 days | 4% |
| Chris Mitts | 10/10 | 2399 days | 4% |
| Nikki Van de Scheur | 10/10 | 2399 days | 4% |
| Liz | 10/10 | 2429 days | 4% |
| Jon Rush | 10/10 | 2430 days | 4% |
| Michael Grozdanovski | 10/10 | 2521 days | 4% |
| Frank Turner | 10/10 | 2551 days | 4% |
| Corinne Veyssiere | 10/10 | 2551 days | 4% |
| Max Mayer-Aull | 10/10 | 2582 days | 3% |
| Millie Benbow | 10/10 | 2582 days | 3% |
| Shelley Sims | 10/10 | 2583 days | 3% |
| Kelvin Lim | 10/10 | 2583 days | 3% |
| Jennifer Pardee | 10/10 | 2610 days | 3% |
| Rodney Tillyer | 10/10 | 2610 days | 3% |
| Graham Johnstone | 9/10 | 2610 days | 3% |
| Katrine Djernes | 10/10 | 2641 days | 3% |
| Lukas Heim | 10/10 | 2641 days | 3% |
| John Graham | 7/10 | 2641 days | 3% |
| Pam Fairbanks | 10/10 | 2641 days | 3% |
| Jen Hack | 10/10 | 2642 days | 3% |
| Janneke van Krieken | 10/10 | 2702 days | 2% |
| Courtney Frew | 10/10 | 2702 days | 3% |
| Arkaitz Garcia Herrera | 8/10 | 2702 days | 3% |
| Sophie DESTANNES | 10/10 | 2702 days | 3% |
| Thomas Nauer | 10/10 | 2702 days | 3% |
| Lynne Mansell | 10/10 | 2702 days | 3% |
| Bill Shelton | 10/10 | 2702 days | 3% |
| Angela McDade | 10/10 | 2702 days | 3% |
| Ieltxu Lauzirika | 10/10 | 2733 days | 3% |
| Roger Miller | 9/10 | 2733 days | 3% |
| Les Pick | 9/10 | 2763 days | 3% |
| Tim Trenwith | 10/10 | 2794 days | 3% |
| Joël Monin | 10/10 | 2886 days | 3% |
| Daniella Marlow | 10/10 | 2886 days | 3% |
| Alexandre Martin | 9/10 | 2913 days | 3% |
| Jason Morehouse | 10/10 | 2916 days | 3% |
| Annelie Peters | 10/10 | 2916 days | 3% |
| Olly | 10/10 | 2916 days | 3% |
| Kay Simpkin | 9/10 | 2920 days | 2% |
| Patrick Meyer | 10/10 | 2930 days | 2% |
| Rolf Anton | 10/10 | 2947 days | 3% |
| Jeremy Bennett | 10/10 | 2947 days | 3% |
| R Brandsma | 9/10 | 2962 days | 2% |
| Alfredo Talin | 10/10 | 2975 days | 3% |
| Karin Martin | 10/10 | 2975 days | 3% |
| Magnus Bell | 10/10 | 3006 days | 3% |
| Carlos Ciller | 10/10 | 3006 days | 3% |
| Jochen vA | 10/10 | 3006 days | 3% |
| David Bryant | 10/10 | 3006 days | 3% |
| Steven Casburn | 10/10 | 3006 days | 3% |
| Jolien | 9/10 | 3027 days | 2% |
| Mark Thompson | 10/10 | 3037 days | 3% |
| Matt Petrie | 10/10 | 3037 days | 3% |
| roni naiss | 10/10 | 3067 days | 3% |
| Harin Kerai | 10/10 | 3067 days | 3% |
| Gary Smith | 10/10 | 3067 days | 3% |
| Bev Rankin | 9/10 | 3098 days | 2% |
| Martyn Hancock | 8/10 | 3098 days | 2% |
| Vincent Clausen | 10/10 | 3098 days | 2% |
| Margaret Sheffield | 10/10 | 3098 days | 2% |
| Mark Fuller | 10/10 | 3128 days | 2% |
| Brett E | 10/10 | 3190 days | 2% |
| Vicki Shepherd | 2/10 | 3251 days | 1% |
| Bjoern Zwiebelberg | 10/10 | 3281 days | 2% |
| Pierre FALCONETTI | 10/10 | 3281 days | 2% |
| Phil Townsend | 9/10 | 3281 days | 2% |
| Lynne Dyck | 10/10 | 3281 days | 2% |
| Rakcent Wong | 10/10 | 3312 days | 2% |
| Trevor Beselt | 10/10 | 3312 days | 2% |
| Martin Goodman | 10/10 | 3341 days | 2% |
| Steve Paddison | 10/10 | 3341 days | 2% |
| Kathleen Brown | 10/10 | 3341 days | 2% |
| Howard Geer | 10/10 | 3342 days | 2% |
| Alison Gourlay | 10/10 | 3342 days | 2% |
| Jennifer Ings | 10/10 | 3372 days | 2% |
| Lynda Coote | 8/10 | 3372 days | 2% |
| Thomas and leonie | 10/10 | 3372 days | 2% |
| Ben Thompson | 10/10 | 3372 days | 2% |
| Ian MacDougall | 10/10 | 3372 days | 2% |
| paolo battistoni | 10/10 | 3373 days | 2% |
| thinus van niekerk | 9/10 | 3404 days | 2% |
| Joanna Stephens | 10/10 | 3404 days | 2% |
| Rachel Purchase | 10/10 | 3433 days | 2% |
| Mark Walton | 9/10 | 3433 days | 2% |
| William Wighton | 10/10 | 3433 days | 2% |
| Renee Willhuber | 10/10 | 3434 days | 2% |
| Jean-Marie Versaud | 8/10 | 3434 days | 2% |
| Luis . | 10/10 | 3464 days | 2% |
| mtn mtn | 10/10 | 3494 days | 2% |
| Mike Spiro | 10/10 | 3494 days | 2% |
| Margaret Kajewski | 10/10 | 3525 days | 2% |
| tim downing | 10/10 | 3586 days | 2% |
| Katherine Easterling | 10/10 | 3618 days | 1% |
| ruben dam | 10/10 | 3618 days | 1% |
| Barbara Clarke | 10/10 | 3678 days | 1% |
| francesco bombelli | 10/10 | 3706 days | 1% |
| Katy Kirby | 10/10 | 3706 days | 1% |
| Simon von Heugel | 10/10 | 3737 days | 1% |
| Mikael Hedstrom | 10/10 | 3737 days | 1% |
| Raz Shapira-Fainburg | 10/10 | 3737 days | 1% |
| Chris Heaton | 10/10 | 4072 days | 1% |
| rachandjohn | 10/10 | 4103 days | 0% |
| Steven Kopstein | 10/10 | 4103 days | 0% |
| Kelly Hunter | 10/10 | 4103 days | 0% |
| Jackie Pearson | 10/10 | 4134 days | 0% |
| Craig | 9/10 | 4164 days | 0% |
| Maree Dunlop | 10/10 | 4256 days | 0% |
| Graeme32 | 10/10 | 4348 days | 0% |
| Travellor | 10/10 | 4348 days | 0% |
| hannahlornsen | 10/10 | 4437 days | 1% |
| David Law | 10/10 | 4468 days | 1% |
| David and Sally Wallis | 8/10 | 4490 days | 1% |
| millview | 10/10 | 4499 days | 1% |
| johannesivarsson | 10/10 | 4499 days | 1% |
| Kleiner | 10/10 | 4499 days | 1% |
| obyrnej | 10/10 | 4499 days | 1% |
| Kristina Mårtensson | 9/10 | 4499 days | 1% |
| clarea | 10/10 | 4529 days | 1% |
| peteandviv | 10/10 | 4529 days | 1% |
| TheVons | 10/10 | 4560 days | 1% |
| Siggy0603 | 10/10 | 4682 days | 1% |
| stacey | 10/10 | 4682 days | 1% |
| klinehan | 10/10 | 4713 days | 1% |
| Martin_Sonia | 10/10 | 4713 days | 1% |
| joelhwa | 10/10 | 4743 days | 1% |
| PandWBr | 10/10 | 4774 days | 1% |
| Webb & Muckelt | 9/10 | 4783 days | 1% |
| Judith Midgley | 8/10 | 4786 days | 1% |
| Michelle | 10/10 | 4803 days | 1% |
| TonyB | 10/10 | 4803 days | 1% |
| KandJ | 10/10 | 4834 days | 1% |
| susanmountford | 9/10 | 4834 days | 1% |
| Bjarne | 10/10 | 4834 days | 1% |
| cerlermsw | 10/10 | 4834 days | 1% |
| DaveHarris | 9/10 | 4865 days | 1% |
| Jimmer84 | 10/10 | 4865 days | 1% |
| darktower | 10/10 | 4865 days | 1% |
| acharlesedwards | 9/10 | 4895 days | 1% |
| Caragh | 10/10 | 4926 days | 1% |
| stuart01 | 10/10 | 4956 days | 1% |
| TomandDave | 10/10 | 4956 days | 1% |
| robpthomas | 10/10 | 4956 days | 1% |
| markearl | 9/10 | 4956 days | 1% |
| Katy Johnson | 8/10 | 5115 days | 1% |
| Julie | 9/10 | 5122 days | 1% |
| Matt Haneline | 8/10 | 5128 days | 1% |
| Bette Eh | 10/10 | 5129 days | 1% |
| Mark Leeuwenburgh | 9/10 | 5145 days | 1% |
| Andrew Koster | 9/10 | 5153 days | 1% |
| Becky Foley | 10/10 | 5154 days | 1% |
| ian1 | 10/10 | 5168 days | 1% |
| geoffreyandjean | 9/10 | 5168 days | 1% |
| fogartyh | 10/10 | 5199 days | 1% |
| Nature_love | 8/10 | 5199 days | 1% |
| BrianHart6 | 10/10 | 5230 days | 1% |
| donpursche | 9/10 | 5291 days | 1% |
| martinveysey | 10/10 | 5444 days | 1% |
| dylan212 | 10/10 | 5505 days | 1% |
| Marge Steve | 9/10 | 5514 days | 1% |
| Don and Barb | 8/10 | 5526 days | 1% |
| Jen Rick | 10/10 | 5529 days | 1% |
| Nigel Petrie | 10/10 | 5618 days | 1% |
| alanvn | 9/10 | 5708 days | 1% |
| Jules77 | 10/10 | 5717 days | 1% |
| LowerD | 9/10 | 5833 days | 1% |
| JanL | 9/10 | 5839 days | 1% |
| erikc | 9/10 | 5839 days | 1% |
| keeble | 7/10 | 5839 days | 1% |
| KuzakUSA | 8/10 | 5843 days | 1% |
| GregL | 9/10 | 5858 days | 1% |
| Philip | 10/10 | 5888 days | 1% |
| Melinda | 9/10 | 5923 days | 1% |
| Andrew | 5/10 | 6029 days | 0% |
| ranker_46 | 10/10 | 6441 days | 1% |
| qofd | 9/10 | 6540 days | 1% |
| noname | 8/10 | 6604 days | 1% |
| Louise | 10/10 | 6619 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.16% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 59 days. The Sunrise Holidays experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 28 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 25 | -0.48% |
| 26 | -0.50% |
| 27 | -0.52% |
| 28 | -0.54% |
| 29 | -0.55% |
| 30 | -0.57% |
| 31 | -0.59% |
| … | … |
Balancing Adjustment
0.43% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
97%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.