Europcar Car Rental Auckland Airport
43 Rankers Reviews
Maps
Details
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Organisation |
Europcar Car Rental Auckland AirportCommercial organisation |
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Location |
North Island ▷ Auckland Region ▷ Auckland |
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Categories |
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Directions Auckland Office Office |
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Directions Blenheim Office Office |
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Directions Hamilton Office Office |
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Directions Christchurch Office Office |
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Directions Rotorua Office Office |
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Directions Dunedin Office Office |
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Directions Greymouth Office Office |
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Directions Napier Office Office |
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Directions Queenstown Township Office Office |
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Directions Nelson Office Office |
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Directions Picton Office Office |
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Directions Wellington Office Office |
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Directions Auckland Office Office |
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Directions Christchurch Office Office |
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Directions Rotorua Office Office |
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Directions Wellington Office Office |
Rental Cars
Google MapsReviews
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Dishonesty and poor communication -
Frequent vehicle unavailability
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Long wait times for pick-up
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Dirty and unsafe car seats
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Incompetent customer service
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Great way to see the country.
Katie -
Oops made a mistake and cant delete this post.
Paul Thompson -
We booked a car to drive to Piha.
Julie Duvert -
Very good so far.
Alan Bellerby
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A lot of dishonesty and lies, money rip-off people in Auckland Airport.
Head office admitting of mistakenly overcharge us back in March 2024 but when we asked for a refund the office remains silence until now, the end of May 2024. In other words they are all the same, full of irresponsible people. Don't use this company, I warn you Guys!!!!!!!!!!!
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Pity there's not a NO STARS button.
I booked my vehicle, a hybrid, 2 months before my trip. On arrival at Auckland Int airport, no vehicle was ready for me. Clearly they had rented it to a walk up. We had to wait AN HOUR for a PETROL vehicle from the Domestic airport to be retrieved, washed and cleaned. Really? The staff behind the counter were speaking in another language to their counterparts, do they not realise that this is very rude. Plus the GUARANTEED PRICE was higher on arrival, not only the amount quoted, but also with additional fees for picking up at the airport added on. When we FINALLY got to the shed, which was a half day camel's ride away, the chap there walked so slowly towards us, of course after the relay in a foreign language of the hard time I gave the counter man. Then the idiot who drove the car up was going to back it into a park until I said oy, don't bother, we have to put bags in the trunk. Idiots. If you use EUROPCAR, take pictures before and after of your hire vehicle, I wouldn't trust these clowns with a barge pole.
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Booked for a ford ranger back in February 2023 land in Auckland to get told 3 different reasons why they didn’t have our vehicle then get one for the night and pay for our own room to stay so we could
pick it up the next morning and it’s still not ready!
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Earlier this year I booked a 7-seater car and 3 car seats for my family of 5.
We encountered many disappointments along the way, and I would be cautious to ever book with your company again.
- The car that we booked was completely different to the car allocated to our booking
- The car did not have the 3 car seats that we booked installed in the car. We were required to spend almost an hour fitting the restraints ourselves. Extremely stressful dealing with an unfamiliar car, unfamiliar car seats and with 3 kids, including a 1 year old in tow (at 8:30pm at night)
- Initially, we were unsure that the allocated car seats would even fit in the hire car (due to Europcar changing the booking).
- The car seats were absolutely putrid. Coming out of a pandemic, I would have expected to see the seats cleaned between families, sanitised and free from any obvious markings. This was not the case. The seats were covered in stains and marks of what looked like milk, yoghurt or even bodily fluids. I literally burst into tears when I saw the options and was absolutely sickened at the thought of putting any of my children into the seats. The lady at the desk literally said ‘Yes, I asked for them to be cleaned and I agree that I wouldn’t want to put my kids in those seats’. I cleaned the seats myself prior to use but I don't think that this was my responsibility.
We were at the Europcar office for over 3 hours and the experience was disorganised, unprofessional, stressful and not worth the trouble. Never again.
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Downright dishonest and incompetent!
I rented a car which received a stone chip on the windscreen the size of a fingernail. Instead of fixing it there and then, it continued to be rented out for more than 2 months before getting fixed and the chip had become a full windscreen crack. I have been invoiced $2,600 for a full windscreen replacement. Absolutely disgusting.
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This is the second time that I have had problems with them though the first time was just the people I was dealing with but no, the Auckland branch was even worse, under staffed only one person on with
6 people waiting, keep in mind all the cars were booked and others being returned. Also one customer waited for over an hour to get something fixed. No one there to help. We had a confirmation email to say we had a car, but not available when we got there. Be very wary, not to be relied on.
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I booked with Europcar for pickup in Auckland and return two weeks later in Queenstown.
At that time, no one mentioned that Europcar did not allow its cars on the inter-island ferries.
At the time of pickup, after waiting for three hours, I was told I would have to turn in the car at the ferry port in Wellington and obtain a new car in Picton. I was assured this was routine and did not need to make any other arrangements. I was NOT warned that ferries departing in the afternoon might arrive after the Picton office was closed.
I returned my car in Wellington at 3pm, told the agent I was taking the next ferry at 3:40, and would be arriving in Picton around 8pm. I was NOT told that the Picton office always closed at 5pm.
The ferry was delayed. I attempted to call the Picton office. No one returned my call.
I arrived at the Picton office to find it closed and attempted to call the two numbers listed on the office door for after hours. No one responded.
I called the main Europcar office in New Zealand, which referred me to the Australian office, which referred me to the European office, which told me they could not help me (after 35 minutes on the phone).
I walked into town with my luggage (no transportation was available at the station), forfeited my hotel reservation in Kaikoura, and slept at a backpacker hostel. (Hotels in Picton were fully booked or closed.)
I asked via email to be reimbursed for the cost of lodging forfeited.
After multiple email exchanges with 4 offices, I was told I would be credited the night’s hotel cost and the cost of one day’s rental by way of apology.
I returned the car, was told an invoice would be forthcoming, but was assured the notes in my file would be taken into account.
I was billed for the full amount of my trip, no reimbursement and no credits by way of apology.
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Europcar computers were down when I arrived, waited 40 min to complete manual paperwork and collect the vehicle, making me late to a meeting (which was OK, I understand this stuff happens).
However, I explained that I had prepaid for full insurance and the lady noted it down on the paperwork, they said an invoice would be sent to me when the computers were up and running. But, when I received the invoice they charged me an extra $230+ for full insurance. I have queried this multiple times but Europcar will not refund me for the insurance - even though I never asked for it. Disappointed too say the least, particularly considering I had to wait to collect the vehicle and they didn't even have the car I booked!
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Customer service was poor.
I had booked from 6pm no one at counter phoned said they will come 15 minutes later no apologies, not very welcoming at all, like I was disturbing them. Then my booking disappointed booked a intermediate size vehicle to be told it looks like a Suzuki swift, which is small. No customer service not welcoming and very condescending.
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Disappointed, arrived 7 minutes late, charged $45, hidden fees of $50 for Premium Location Surcharge.
What was a $160 pay over the counter turned out to ba $360. Rubbish service, hidden costs, dishonest and when queried reply was "As such we consider this case to be closed."
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We booked a car to drive to Piha.
It was not too expensive and we can bring the car back when we want. And the service was very good.
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Company went out of their way for us by swapping cars from an automatic to a manual when we were in Te Anau.
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Oops made a mistake and cant delete this post.
However, since I am here, I have rented Europcar from Wellington airport 4 times in the past 2 years. The experience has been perfect. Good cars in great condition and the service has also been excellent.
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A lot of dishonesty and lies, money rip-off people in Auckland Airport.
Head office admitting of mistakenly overcharge us back in March 2024 but when we asked for a refund the office remains silence until now, the end of May 2024. In other words they are all the same, full of irresponsible people. Don't use this company, I warn you Guys!!!!!!!!!!!
-
Pity there's not a NO STARS button.
I booked my vehicle, a hybrid, 2 months before my trip. On arrival at Auckland Int airport, no vehicle was ready for me. Clearly they had rented it to a walk up. We had to wait AN HOUR for a PETROL vehicle from the Domestic airport to be retrieved, washed and cleaned. Really? The staff behind the counter were speaking in another language to their counterparts, do they not realise that this is very rude. Plus the GUARANTEED PRICE was higher on arrival, not only the amount quoted, but also with additional fees for picking up at the airport added on. When we FINALLY got to the shed, which was a half day camel's ride away, the chap there walked so slowly towards us, of course after the relay in a foreign language of the hard time I gave the counter man. Then the idiot who drove the car up was going to back it into a park until I said oy, don't bother, we have to put bags in the trunk. Idiots. If you use EUROPCAR, take pictures before and after of your hire vehicle, I wouldn't trust these clowns with a barge pole.
-
Earlier this year I booked a 7-seater car and 3 car seats for my family of 5.
We encountered many disappointments along the way, and I would be cautious to ever book with your company again.
- The car that we booked was completely different to the car allocated to our booking
- The car did not have the 3 car seats that we booked installed in the car. We were required to spend almost an hour fitting the restraints ourselves. Extremely stressful dealing with an unfamiliar car, unfamiliar car seats and with 3 kids, including a 1 year old in tow (at 8:30pm at night)
- Initially, we were unsure that the allocated car seats would even fit in the hire car (due to Europcar changing the booking).
- The car seats were absolutely putrid. Coming out of a pandemic, I would have expected to see the seats cleaned between families, sanitised and free from any obvious markings. This was not the case. The seats were covered in stains and marks of what looked like milk, yoghurt or even bodily fluids. I literally burst into tears when I saw the options and was absolutely sickened at the thought of putting any of my children into the seats. The lady at the desk literally said ‘Yes, I asked for them to be cleaned and I agree that I wouldn’t want to put my kids in those seats’. I cleaned the seats myself prior to use but I don't think that this was my responsibility.
We were at the Europcar office for over 3 hours and the experience was disorganised, unprofessional, stressful and not worth the trouble. Never again.
-
Booked for a ford ranger back in February 2023 land in Auckland to get told 3 different reasons why they didn’t have our vehicle then get one for the night and pay for our own room to stay so we could
pick it up the next morning and it’s still not ready!
-
Downright dishonest and incompetent!
I rented a car which received a stone chip on the windscreen the size of a fingernail. Instead of fixing it there and then, it continued to be rented out for more than 2 months before getting fixed and the chip had become a full windscreen crack. I have been invoiced $2,600 for a full windscreen replacement. Absolutely disgusting.
-
I booked with Europcar for pickup in Auckland and return two weeks later in Queenstown.
At that time, no one mentioned that Europcar did not allow its cars on the inter-island ferries.
At the time of pickup, after waiting for three hours, I was told I would have to turn in the car at the ferry port in Wellington and obtain a new car in Picton. I was assured this was routine and did not need to make any other arrangements. I was NOT warned that ferries departing in the afternoon might arrive after the Picton office was closed.
I returned my car in Wellington at 3pm, told the agent I was taking the next ferry at 3:40, and would be arriving in Picton around 8pm. I was NOT told that the Picton office always closed at 5pm.
The ferry was delayed. I attempted to call the Picton office. No one returned my call.
I arrived at the Picton office to find it closed and attempted to call the two numbers listed on the office door for after hours. No one responded.
I called the main Europcar office in New Zealand, which referred me to the Australian office, which referred me to the European office, which told me they could not help me (after 35 minutes on the phone).
I walked into town with my luggage (no transportation was available at the station), forfeited my hotel reservation in Kaikoura, and slept at a backpacker hostel. (Hotels in Picton were fully booked or closed.)
I asked via email to be reimbursed for the cost of lodging forfeited.
After multiple email exchanges with 4 offices, I was told I would be credited the night’s hotel cost and the cost of one day’s rental by way of apology.
I returned the car, was told an invoice would be forthcoming, but was assured the notes in my file would be taken into account.
I was billed for the full amount of my trip, no reimbursement and no credits by way of apology.
-
This is the second time that I have had problems with them though the first time was just the people I was dealing with but no, the Auckland branch was even worse, under staffed only one person on with
6 people waiting, keep in mind all the cars were booked and others being returned. Also one customer waited for over an hour to get something fixed. No one there to help. We had a confirmation email to say we had a car, but not available when we got there. Be very wary, not to be relied on.
-
Europcar computers were down when I arrived, waited 40 min to complete manual paperwork and collect the vehicle, making me late to a meeting (which was OK, I understand this stuff happens).
However, I explained that I had prepaid for full insurance and the lady noted it down on the paperwork, they said an invoice would be sent to me when the computers were up and running. But, when I received the invoice they charged me an extra $230+ for full insurance. I have queried this multiple times but Europcar will not refund me for the insurance - even though I never asked for it. Disappointed too say the least, particularly considering I had to wait to collect the vehicle and they didn't even have the car I booked!
-
Customer service was poor.
I had booked from 6pm no one at counter phoned said they will come 15 minutes later no apologies, not very welcoming at all, like I was disturbing them. Then my booking disappointed booked a intermediate size vehicle to be told it looks like a Suzuki swift, which is small. No customer service not welcoming and very condescending.
-
Disappointed, arrived 7 minutes late, charged $45, hidden fees of $50 for Premium Location Surcharge.
What was a $160 pay over the counter turned out to ba $360. Rubbish service, hidden costs, dishonest and when queried reply was "As such we consider this case to be closed."