Europcar Car Rental Auckland Airport...

Europcar Car Rental Auckland Airport

43 Rankers Reviews

14 Face-to-Face

Maps

Details

Feature Value Info

Organisation

Europcar Car Rental Auckland Airport

Commercial organisation

Location

North IslandAuckland RegionAuckland

Categories

  • Activity__rental_carsRental Cars

Directions

Auckland Office

Directions

Blenheim Office

Directions

Hamilton Office

Directions

Christchurch Office

Directions

Rotorua Office

Directions

Dunedin Office

Directions

Greymouth Office

Directions

Napier Office

Directions

Queenstown Township Office

Directions

Nelson Office

Directions

Picton Office

Directions

Wellington Office

Directions

Auckland Office

Directions

Christchurch Office

Directions

Rotorua Office

Directions

Wellington Office

Reviews

    • Oops made a mistake and cant delete this post.
    • Great way to see the country.
    • We booked a car to drive to Piha.
    • Very good so far.
    Rating Count Percentage
    10/10 2
    5%
    9/10 3
    7%
    8/10 10
    23%
    7/10 0
    0%
    6/10 0
    0%
    5/10 0
    0%
    4/10 0
    0%
    3/10 1
    2%
    2/10 1
    2%
    1/10 26
    60%
  • 0.5/5

    A lot of dishonesty and lies, money rip-off people in Auckland Airport.

    Head office admitting of mistakenly overcharge us back in March 2024 but when we asked for a refund the office remains silence until now, the end of May 2024. In other words they are all the same, full of irresponsible people. Don't use this company, I warn you Guys!!!!!!!!!!!

    Reviewed 5 months ago and experienced in March 2024

    Bianto's avatar

    Bianto

    Customer

  • 0.5/5

    Pity there's not a NO STARS button.

    I booked my vehicle, a hybrid, 2 months before my trip. On arrival at Auckland Int airport, no vehicle was ready for me. Clearly they had rented it to a walk up. We had to wait AN HOUR for a PETROL vehicle from the Domestic airport to be retrieved, washed and cleaned. Really? The staff behind the counter were speaking in another language to their counterparts, do they not realise that this is very rude. Plus the GUARANTEED PRICE was higher on arrival, not only the amount quoted, but also with additional fees for picking up at the airport added on. When we FINALLY got to the shed, which was a half day camel's ride away, the chap there walked so slowly towards us, of course after the relay in a foreign language of the hard time I gave the counter man. Then the idiot who drove the car up was going to back it into a park until I said oy, don't bother, we have to put bags in the trunk. Idiots. If you use EUROPCAR, take pictures before and after of your hire vehicle, I wouldn't trust these clowns with a barge pole.

    Reviewed 11 months ago

    Karen's avatar

    Karen

    Customer

  • 0.5/5

    Booked for a ford ranger back in February 2023 land in Auckland to get told 3 different reasons why they didn’t have our vehicle then get one for the night and pay for our own room to stay so we could

    pick it up the next morning and it’s still not ready!

    Reviewed over 1 year ago

    John's avatar

    John

    Customer

  • 0.5/5

    Earlier this year I booked a 7-seater car and 3 car seats for my family of 5.

    We encountered many disappointments along the way, and I would be cautious to ever book with your company again.

    - The car that we booked was completely different to the car allocated to our booking

    - The car did not have the 3 car seats that we booked installed in the car. We were required to spend almost an hour fitting the restraints ourselves. Extremely stressful dealing with an unfamiliar car, unfamiliar car seats and with 3 kids, including a 1 year old in tow (at 8:30pm at night)

    - Initially, we were unsure that the allocated car seats would even fit in the hire car (due to Europcar changing the booking).

    - The car seats were absolutely putrid. Coming out of a pandemic, I would have expected to see the seats cleaned between families, sanitised and free from any obvious markings. This was not the case. The seats were covered in stains and marks of what looked like milk, yoghurt or even bodily fluids. I literally burst into tears when I saw the options and was absolutely sickened at the thought of putting any of my children into the seats. The lady at the desk literally said ‘Yes, I asked for them to be cleaned and I agree that I wouldn’t want to put my kids in those seats’. I cleaned the seats myself prior to use but I don't think that this was my responsibility.

    We were at the Europcar office for over 3 hours and the experience was disorganised, unprofessional, stressful and not worth the trouble. Never again.

    Reviewed about 1 year ago and experienced in April 2023

    Alicia's avatar

    Alicia

    Customer

  • 0.5/5

    Downright dishonest and incompetent!

    I rented a car which received a stone chip on the windscreen the size of a fingernail. Instead of fixing it there and then, it continued to be rented out for more than 2 months before getting fixed and the chip had become a full windscreen crack. I have been invoiced $2,600 for a full windscreen replacement. Absolutely disgusting.

    Reviewed over 1 year ago and experienced in February 2023

    Adam Hadley's avatar

    Adam Hadley

    Customer

  • 0.5/5

    This is the second time that I have had problems with them though the first time was just the people I was dealing with but no, the Auckland branch was even worse, under staffed only one person on with

    6 people waiting, keep in mind all the cars were booked and others being returned. Also one customer waited for over an hour to get something fixed. No one there to help. We had a confirmation email to say we had a car, but not available when we got there. Be very wary, not to be relied on.

    Reviewed almost 2 years ago

    Dan's avatar

    Dan

    Customer

  • 0.5/5

    I booked with Europcar for pickup in Auckland and return two weeks later in Queenstown.

    At that time, no one mentioned that Europcar did not allow its cars on the inter-island ferries.

    At the time of pickup, after waiting for three hours, I was told I would have to turn in the car at the ferry port in Wellington and obtain a new car in Picton. I was assured this was routine and did not need to make any other arrangements. I was NOT warned that ferries departing in the afternoon might arrive after the Picton office was closed.

    I returned my car in Wellington at 3pm, told the agent I was taking the next ferry at 3:40, and would be arriving in Picton around 8pm. I was NOT told that the Picton office always closed at 5pm.

    The ferry was delayed. I attempted to call the Picton office. No one returned my call.

    I arrived at the Picton office to find it closed and attempted to call the two numbers listed on the office door for after hours. No one responded.

    I called the main Europcar office in New Zealand, which referred me to the Australian office, which referred me to the European office, which told me they could not help me (after 35 minutes on the phone).

    I walked into town with my luggage (no transportation was available at the station), forfeited my hotel reservation in Kaikoura, and slept at a backpacker hostel. (Hotels in Picton were fully booked or closed.)

    I asked via email to be reimbursed for the cost of lodging forfeited.

    After multiple email exchanges with 4 offices, I was told I would be credited the night’s hotel cost and the cost of one day’s rental by way of apology.

    I returned the car, was told an invoice would be forthcoming, but was assured the notes in my file would be taken into account.

    I was billed for the full amount of my trip, no reimbursement and no credits by way of apology.

    Reviewed almost 2 years ago

    Dave M's avatar

    Dave M

    Customer

  • 5.0/5

    We booked a car to drive to Piha.

    It was not too expensive and we can bring the car back when we want. And the service was very good.

    Reviewed over 8 years ago

    FRANCE
    Julie Duvert's avatar

    Julie Duvert

    Customer

  • 5.0/5

    Oops made a mistake and cant delete this post.

    However, since I am here, I have rented Europcar from Wellington airport 4 times in the past 2 years. The experience has been perfect. Good cars in great condition and the service has also been excellent.

    Reviewed over 9 years ago and experienced in January 2015

    AUSTRALIA
    Paul Thompson's avatar

    Paul Thompson

    Customer

  • 4.0/5

    The first car was good and the second car even better.

    Service is okay.

    Reviewed over 12 years ago and experienced in February 2012

    NETHERLANDS
    Jop Veldhuis's avatar

    Jop Veldhuis

    Customer

  • 0.5/5

    A lot of dishonesty and lies, money rip-off people in Auckland Airport.

    Head office admitting of mistakenly overcharge us back in March 2024 but when we asked for a refund the office remains silence until now, the end of May 2024. In other words they are all the same, full of irresponsible people. Don't use this company, I warn you Guys!!!!!!!!!!!

    Reviewed 5 months ago and experienced in March 2024

    Bianto's avatar

    Bianto

    Customer

  • 0.5/5

    Pity there's not a NO STARS button.

    I booked my vehicle, a hybrid, 2 months before my trip. On arrival at Auckland Int airport, no vehicle was ready for me. Clearly they had rented it to a walk up. We had to wait AN HOUR for a PETROL vehicle from the Domestic airport to be retrieved, washed and cleaned. Really? The staff behind the counter were speaking in another language to their counterparts, do they not realise that this is very rude. Plus the GUARANTEED PRICE was higher on arrival, not only the amount quoted, but also with additional fees for picking up at the airport added on. When we FINALLY got to the shed, which was a half day camel's ride away, the chap there walked so slowly towards us, of course after the relay in a foreign language of the hard time I gave the counter man. Then the idiot who drove the car up was going to back it into a park until I said oy, don't bother, we have to put bags in the trunk. Idiots. If you use EUROPCAR, take pictures before and after of your hire vehicle, I wouldn't trust these clowns with a barge pole.

    Reviewed 11 months ago

    Karen's avatar

    Karen

    Customer

  • 0.5/5

    Earlier this year I booked a 7-seater car and 3 car seats for my family of 5.

    We encountered many disappointments along the way, and I would be cautious to ever book with your company again.

    - The car that we booked was completely different to the car allocated to our booking

    - The car did not have the 3 car seats that we booked installed in the car. We were required to spend almost an hour fitting the restraints ourselves. Extremely stressful dealing with an unfamiliar car, unfamiliar car seats and with 3 kids, including a 1 year old in tow (at 8:30pm at night)

    - Initially, we were unsure that the allocated car seats would even fit in the hire car (due to Europcar changing the booking).

    - The car seats were absolutely putrid. Coming out of a pandemic, I would have expected to see the seats cleaned between families, sanitised and free from any obvious markings. This was not the case. The seats were covered in stains and marks of what looked like milk, yoghurt or even bodily fluids. I literally burst into tears when I saw the options and was absolutely sickened at the thought of putting any of my children into the seats. The lady at the desk literally said ‘Yes, I asked for them to be cleaned and I agree that I wouldn’t want to put my kids in those seats’. I cleaned the seats myself prior to use but I don't think that this was my responsibility.

    We were at the Europcar office for over 3 hours and the experience was disorganised, unprofessional, stressful and not worth the trouble. Never again.

    Reviewed about 1 year ago and experienced in April 2023

    Alicia's avatar

    Alicia

    Customer

  • 0.5/5

    Booked for a ford ranger back in February 2023 land in Auckland to get told 3 different reasons why they didn’t have our vehicle then get one for the night and pay for our own room to stay so we could

    pick it up the next morning and it’s still not ready!

    Reviewed over 1 year ago

    John's avatar

    John

    Customer

  • 0.5/5

    Downright dishonest and incompetent!

    I rented a car which received a stone chip on the windscreen the size of a fingernail. Instead of fixing it there and then, it continued to be rented out for more than 2 months before getting fixed and the chip had become a full windscreen crack. I have been invoiced $2,600 for a full windscreen replacement. Absolutely disgusting.

    Reviewed over 1 year ago and experienced in February 2023

    Adam Hadley's avatar

    Adam Hadley

    Customer

  • 0.5/5

    I booked with Europcar for pickup in Auckland and return two weeks later in Queenstown.

    At that time, no one mentioned that Europcar did not allow its cars on the inter-island ferries.

    At the time of pickup, after waiting for three hours, I was told I would have to turn in the car at the ferry port in Wellington and obtain a new car in Picton. I was assured this was routine and did not need to make any other arrangements. I was NOT warned that ferries departing in the afternoon might arrive after the Picton office was closed.

    I returned my car in Wellington at 3pm, told the agent I was taking the next ferry at 3:40, and would be arriving in Picton around 8pm. I was NOT told that the Picton office always closed at 5pm.

    The ferry was delayed. I attempted to call the Picton office. No one returned my call.

    I arrived at the Picton office to find it closed and attempted to call the two numbers listed on the office door for after hours. No one responded.

    I called the main Europcar office in New Zealand, which referred me to the Australian office, which referred me to the European office, which told me they could not help me (after 35 minutes on the phone).

    I walked into town with my luggage (no transportation was available at the station), forfeited my hotel reservation in Kaikoura, and slept at a backpacker hostel. (Hotels in Picton were fully booked or closed.)

    I asked via email to be reimbursed for the cost of lodging forfeited.

    After multiple email exchanges with 4 offices, I was told I would be credited the night’s hotel cost and the cost of one day’s rental by way of apology.

    I returned the car, was told an invoice would be forthcoming, but was assured the notes in my file would be taken into account.

    I was billed for the full amount of my trip, no reimbursement and no credits by way of apology.

    Reviewed almost 2 years ago

    Dave M's avatar

    Dave M

    Customer

  • 0.5/5

    This is the second time that I have had problems with them though the first time was just the people I was dealing with but no, the Auckland branch was even worse, under staffed only one person on with

    6 people waiting, keep in mind all the cars were booked and others being returned. Also one customer waited for over an hour to get something fixed. No one there to help. We had a confirmation email to say we had a car, but not available when we got there. Be very wary, not to be relied on.

    Reviewed almost 2 years ago

    Dan's avatar

    Dan

    Customer

  • 0.5/5

    Europcar computers were down when I arrived, waited 40 min to complete manual paperwork and collect the vehicle, making me late to a meeting (which was OK, I understand this stuff happens).

    However, I explained that I had prepaid for full insurance and the lady noted it down on the paperwork, they said an invoice would be sent to me when the computers were up and running. But, when I received the invoice they charged me an extra $230+ for full insurance. I have queried this multiple times but Europcar will not refund me for the insurance - even though I never asked for it. Disappointed too say the least, particularly considering I had to wait to collect the vehicle and they didn't even have the car I booked!

    Reviewed over 2 years ago

    Laura F's avatar

    Laura F

    Customer

  • 0.5/5

    Customer service was poor.

    I had booked from 6pm no one at counter phoned said they will come 15 minutes later no apologies, not very welcoming at all, like I was disturbing them. Then my booking disappointed booked a intermediate size vehicle to be told it looks like a Suzuki swift, which is small. No customer service not welcoming and very condescending.

    Reviewed over 3 years ago

    Necia Graham's avatar

    Necia Graham

    Customer

  • 0.5/5

    Disappointed, arrived 7 minutes late, charged $45, hidden fees of $50 for Premium Location Surcharge.

    What was a $160 pay over the counter turned out to ba $360. Rubbish service, hidden costs, dishonest and when queried reply was "As such we consider this case to be closed."

    Reviewed over 3 years ago

  • 0.5/5

    DO NOT WASTE YOUR TIME, THESE GUYS ARE A TOTALHAVE.......

    WASTED 6 HOURS OF MY LIFE RUDE STAFF WHO

    Reviewed almost 4 years ago

    NEW ZEALAND
    Renee Hills's avatar

    Renee Hills

    Customer

  • 0.5/5

    Worst car rental ever!

    Such a scam! Would give a negative score if I could. Stay clear from them they are known for ripping off customers for barely noticeable damage and being dishonest!

    Reviewed over 4 years ago

    Flo's avatar

    Flo

    Customer

  • 0.5/5

    My Wife and I flew from Toronto/Canada to London England summer 2019.

    I had booked a car through sell off vacations website which uses "car trawler" to reserve and supposedly pay for a car with Eurocar. I paid for my reservation in full while in Canada prior to our trip and received my confirmation stating paid in full and ZERO dollar balance upon arrival. Upon arrival I was told that was just a deposit and didn't really count. The car I reserved was not available. I was fine with that except I was charged $800 + for an "upgrade" which looked like an equivalent to me. After stating my case, Europcar and Car Trawler both responded basically with "oh well" leaving me well out of pocket. We are now booking a trip to Germany this August 2020 and while looking to book a car, Europcar came up as an option and I happily moved on!

    Seems there are some positive reviews and some not in regards to Europcar, mine obviously is not and I shall NEVER rent from them again... ONCE BITTEN...

    Peter Neuschild.

    Reviewed almost 5 years ago and experienced in July 2019

    Peter Neuschild's avatar

    Peter Neuschild

    Customer

  • 0.5/5

    il y a une semaine j'ai louez un véhicule qui ne correspondez pas au modèle demandé et le prix était élevé,personne pour faire la visite du véhicule ,tout ce qu'ils savent dire:faite des photos...une caution

    de garantie de 200 dollars nous a était débité sur notre carte!!! alors que chez d'autre loueurs ils vous prennent juste l'empreinte de la carte sans débite

    les gens au comptoir ne son pas vraiment serviable ...et pas très honnête...n'y aller surtout pas je le déconseille,pour la caution ou le dépôt de garantie,j'ai contacte rentalcar par qui je suis passer et j'attend tjrs une réponse???????

    Reviewed almost 5 years ago

    CHENU CHRISTIAN's avatar

    CHENU CHRISTIAN

    Customer

  • 0.5/5

    Rude staff.

    Booked car six months ago and still they did not have the car we paid for. Still awaiting return of the deposit. Very unprofessional.

    Reviewed almost 5 years ago

    Jane's avatar

    Jane

    Customer