Europcar Car Rental Auckland Airport
43 Rankers Reviews
Maps
Details
| Feature | Value | Info |
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Organisation |
Europcar Car Rental Auckland AirportCommercial organisation |
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Location |
North Island ▷ Auckland Region ▷ Auckland |
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Categories |
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Directions Auckland Office |
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Directions Blenheim Office |
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Directions Hamilton Office |
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Directions Christchurch Office |
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Directions Rotorua Office |
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Directions Dunedin Office |
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Directions Greymouth Office |
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Directions Napier Office |
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Directions Queenstown Township Office |
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Directions Nelson Office |
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Directions Picton Office |
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Directions Wellington Office |
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Directions Auckland Office |
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Directions Christchurch Office |
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Directions Rotorua Office |
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Directions Wellington Office |
Rental CarsReviews
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0.5/5
A lot of dishonesty and lies, money rip-off people in Auckland Airport.
Head office admitting of mistakenly overcharge us back in March 2024 but when we asked for a refund the office remains silence until now, the end of May 2024. In other words they are all the same, full of irresponsible people. Don't use this company, I warn you Guys!!!!!!!!!!!
B![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(201,31,54)" /><path d="m 150 559 Q 264 36 -259 150 Q 264 264 150 -259 Q 36 264 559 150 Q 36 36 150 559 z" fill="rgb(34,148,232)" /><path d="m 150 474 Q 177 123 -174 150 Q 177 177 150 -174 Q 123 177 474 150 Q 123 123 150 474 z" fill="rgb(221,107,23)" /><path d="m 150 327 Q 287 13 -27 150 Q 287 287 150 -27 Q 13 287 327 150 Q 13 13 150 327 z" fill="rgb(54,224,201)" /></svg>)
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0.5/5
Pity there's not a NO STARS button.
I booked my vehicle, a hybrid, 2 months before my trip. On arrival at Auckland Int airport, no vehicle was ready for me. Clearly they had rented it to a walk up. We had to wait AN HOUR for a PETROL vehicle from the Domestic airport to be retrieved, washed and cleaned. Really? The staff behind the counter were speaking in another language to their counterparts, do they not realise that this is very rude. Plus the GUARANTEED PRICE was higher on arrival, not only the amount quoted, but also with additional fees for picking up at the airport added on. When we FINALLY got to the shed, which was a half day camel's ride away, the chap there walked so slowly towards us, of course after the relay in a foreign language of the hard time I gave the counter man. Then the idiot who drove the car up was going to back it into a park until I said oy, don't bother, we have to put bags in the trunk. Idiots. If you use EUROPCAR, take pictures before and after of your hire vehicle, I wouldn't trust these clowns with a barge pole.
K![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(25,227,246)" /><path d="m 150 555 Q 269 31 -255 150 Q 269 269 150 -255 Q 31 269 555 150 Q 31 31 150 555 z" fill="rgb(227,236,83)" /><path d="m 150 518 Q 198 102 -218 150 Q 198 198 150 -218 Q 102 198 518 150 Q 102 102 150 518 z" fill="rgb(28,19,172)" /><path d="m 150 267 Q 83 217 33 150 Q 83 83 150 33 Q 217 83 267 150 Q 217 217 150 267 z" fill="rgb(230,28,9)" /></svg>)
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0.5/5
Booked for a ford ranger back in February 2023 land in Auckland to get told 3 different reasons why they didn’t have our vehicle then get one for the night and pay for our own room to stay so we could
pick it up the next morning and it’s still not ready!
J![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(25,158,218)" /><path d="m 150 657 Q 234 66 -357 150 Q 234 234 150 -357 Q 66 234 657 150 Q 66 66 150 657 z" fill="rgb(238,47,77)" /><path d="m 150 545 Q 279 21 -245 150 Q 279 279 150 -245 Q 21 279 545 150 Q 21 21 150 545 z" fill="rgb(17,208,178)" /><path d="m 150 279 Q 113 187 21 150 Q 113 113 150 21 Q 187 113 279 150 Q 187 187 150 279 z" fill="rgb(230,97,37)" /></svg>)
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0.5/5
Earlier this year I booked a 7-seater car and 3 car seats for my family of 5.
We encountered many disappointments along the way, and I would be cautious to ever book with your company again.
- The car that we booked was completely different to the car allocated to our booking
- The car did not have the 3 car seats that we booked installed in the car. We were required to spend almost an hour fitting the restraints ourselves. Extremely stressful dealing with an unfamiliar car, unfamiliar car seats and with 3 kids, including a 1 year old in tow (at 8:30pm at night)
- Initially, we were unsure that the allocated car seats would even fit in the hire car (due to Europcar changing the booking).
- The car seats were absolutely putrid. Coming out of a pandemic, I would have expected to see the seats cleaned between families, sanitised and free from any obvious markings. This was not the case. The seats were covered in stains and marks of what looked like milk, yoghurt or even bodily fluids. I literally burst into tears when I saw the options and was absolutely sickened at the thought of putting any of my children into the seats. The lady at the desk literally said ‘Yes, I asked for them to be cleaned and I agree that I wouldn’t want to put my kids in those seats’. I cleaned the seats myself prior to use but I don't think that this was my responsibility.
We were at the Europcar office for over 3 hours and the experience was disorganised, unprofessional, stressful and not worth the trouble. Never again.
A![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(119,178,49)" /><path d="m 150 562 Q 295 5 -262 150 Q 295 295 150 -262 Q 5 295 562 150 Q 5 5 150 562 z" fill="rgb(199,34,203)" /><path d="m 150 466 Q 202 98 -166 150 Q 202 202 150 -166 Q 98 202 466 150 Q 98 98 150 466 z" fill="rgb(56,221,52)" /><path d="m 150 100 Q 172 128 200 150 Q 172 172 150 200 Q 128 172 100 150 Q 128 128 150 100 z" fill="rgb(136,77,206)" /></svg>)
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0.5/5
Downright dishonest and incompetent!
I rented a car which received a stone chip on the windscreen the size of a fingernail. Instead of fixing it there and then, it continued to be rented out for more than 2 months before getting fixed and the chip had become a full windscreen crack. I have been invoiced $2,600 for a full windscreen replacement. Absolutely disgusting.
AH![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(135,206,232)" /><path d="m 150 696 Q 190 110 -396 150 Q 190 190 150 -396 Q 110 190 696 150 Q 110 110 150 696 z" fill="rgb(207,87,145)" /><path d="m 150 307 Q 141 159 -7 150 Q 141 141 150 -7 Q 159 141 307 150 Q 159 159 150 307 z" fill="rgb(48,168,110)" /><path d="m 150 350 Q 109 191 -50 150 Q 109 109 150 -50 Q 191 109 350 150 Q 191 191 150 350 z" fill="rgb(120,49,23)" /></svg>)
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0.5/5
This is the second time that I have had problems with them though the first time was just the people I was dealing with but no, the Auckland branch was even worse, under staffed only one person on with
6 people waiting, keep in mind all the cars were booked and others being returned. Also one customer waited for over an hour to get something fixed. No one there to help. We had a confirmation email to say we had a car, but not available when we got there. Be very wary, not to be relied on.
D![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(237,191,163)" /><path d="m 150 561 Q 197 103 -261 150 Q 197 197 150 -261 Q 103 197 561 150 Q 103 103 150 561 z" fill="rgb(14,19,176)" /><path d="m 150 388 Q 79 221 -88 150 Q 79 79 150 -88 Q 221 79 388 150 Q 221 221 150 388 z" fill="rgb(241,236,79)" /><path d="m 150 219 Q 121 179 81 150 Q 121 121 150 81 Q 179 121 219 150 Q 179 179 150 219 z" fill="rgb(18,64,92)" /></svg>)
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0.5/5
I booked with Europcar for pickup in Auckland and return two weeks later in Queenstown.
At that time, no one mentioned that Europcar did not allow its cars on the inter-island ferries.
At the time of pickup, after waiting for three hours, I was told I would have to turn in the car at the ferry port in Wellington and obtain a new car in Picton. I was assured this was routine and did not need to make any other arrangements. I was NOT warned that ferries departing in the afternoon might arrive after the Picton office was closed.
I returned my car in Wellington at 3pm, told the agent I was taking the next ferry at 3:40, and would be arriving in Picton around 8pm. I was NOT told that the Picton office always closed at 5pm.
The ferry was delayed. I attempted to call the Picton office. No one returned my call.
I arrived at the Picton office to find it closed and attempted to call the two numbers listed on the office door for after hours. No one responded.
I called the main Europcar office in New Zealand, which referred me to the Australian office, which referred me to the European office, which told me they could not help me (after 35 minutes on the phone).
I walked into town with my luggage (no transportation was available at the station), forfeited my hotel reservation in Kaikoura, and slept at a backpacker hostel. (Hotels in Picton were fully booked or closed.)
I asked via email to be reimbursed for the cost of lodging forfeited.
After multiple email exchanges with 4 offices, I was told I would be credited the night’s hotel cost and the cost of one day’s rental by way of apology.
I returned the car, was told an invoice would be forthcoming, but was assured the notes in my file would be taken into account.
I was billed for the full amount of my trip, no reimbursement and no credits by way of apology.
DM![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(78,202,176)" /><path d="m 150 654 Q 285 15 -354 150 Q 285 285 150 -354 Q 15 285 654 150 Q 15 15 150 654 z" fill="rgb(183,137,183)" /><path d="m 150 323 Q 194 106 -23 150 Q 194 194 150 -23 Q 106 194 323 150 Q 106 106 150 323 z" fill="rgb(72,118,72)" /><path d="m 150 286 Q 285 15 14 150 Q 285 285 150 14 Q 15 285 286 150 Q 15 15 150 286 z" fill="rgb(177,53,79)" /></svg>)
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0.5/5
Europcar computers were down when I arrived, waited 40 min to complete manual paperwork and collect the vehicle, making me late to a meeting (which was OK, I understand this stuff happens).
However, I explained that I had prepaid for full insurance and the lady noted it down on the paperwork, they said an invoice would be sent to me when the computers were up and running. But, when I received the invoice they charged me an extra $230+ for full insurance. I have queried this multiple times but Europcar will not refund me for the insurance - even though I never asked for it. Disappointed too say the least, particularly considering I had to wait to collect the vehicle and they didn't even have the car I booked!
LF![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(187,101,239)" /><path d="m 150 629 Q 134 166 -329 150 Q 134 134 150 -329 Q 166 134 629 150 Q 166 166 150 629 z" fill="rgb(192,3,178)" /><path d="m 150 476 Q 296 4 -176 150 Q 296 296 150 -176 Q 4 296 476 150 Q 4 4 150 476 z" fill="rgb(63,252,77)" /><path d="m 150 126 Q 50 250 174 150 Q 50 50 150 174 Q 250 50 126 150 Q 250 250 150 126 z" fill="rgb(68,154,16)" /></svg>)
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0.5/5
Customer service was poor.
I had booked from 6pm no one at counter phoned said they will come 15 minutes later no apologies, not very welcoming at all, like I was disturbing them. Then my booking disappointed booked a intermediate size vehicle to be told it looks like a Suzuki swift, which is small. No customer service not welcoming and very condescending.
NG![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(13,17,138)" /><path d="m 150 520 Q 135 165 -220 150 Q 135 135 150 -220 Q 165 135 520 150 Q 165 165 150 520 z" fill="rgb(24,200,1)" /><path d="m 150 481 Q 119 181 -181 150 Q 119 119 150 -181 Q 181 119 481 150 Q 181 181 150 481 z" fill="rgb(231,55,254)" /><path d="m 150 161 Q 202 98 139 150 Q 202 202 150 139 Q 98 202 161 150 Q 98 98 150 161 z" fill="rgb(242,238,117)" /></svg>)
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0.5/5
Disappointed, arrived 7 minutes late, charged $45, hidden fees of $50 for Premium Location Surcharge.
What was a $160 pay over the counter turned out to ba $360. Rubbish service, hidden costs, dishonest and when queried reply was "As such we consider this case to be closed."
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5.0/5
We booked a car to drive to Piha.
It was not too expensive and we can bring the car back when we want. And the service was very good.
JD![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(118,127,8)" /><path d="m 150 674 Q 126 174 -374 150 Q 126 126 150 -374 Q 174 126 674 150 Q 174 174 150 674 z" fill="rgb(228,193,51)" /><path d="m 150 444 Q 272 28 -144 150 Q 272 272 150 -144 Q 28 272 444 150 Q 28 28 150 444 z" fill="rgb(27,62,204)" /><path d="m 150 109 Q 258 42 191 150 Q 258 258 150 191 Q 42 258 109 150 Q 42 42 150 109 z" fill="rgb(137,128,247)" /></svg>)
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5.0/5
Oops made a mistake and cant delete this post.
However, since I am here, I have rented Europcar from Wellington airport 4 times in the past 2 years. The experience has been perfect. Good cars in great condition and the service has also been excellent.
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4.5/5
Company went out of their way for us by swapping cars from an automatic to a manual when we were in Te Anau.
J![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(61,33,93)" /><path d="m 150 677 Q 123 177 -377 150 Q 123 123 150 -377 Q 177 123 677 150 Q 177 177 150 677 z" fill="rgb(24,244,5)" /><path d="m 150 410 Q 141 159 -110 150 Q 141 141 150 -110 Q 159 141 410 150 Q 159 159 150 410 z" fill="rgb(231,11,250)" /><path d="m 150 309 Q 61 239 -9 150 Q 61 61 150 -9 Q 239 61 309 150 Q 239 239 150 309 z" fill="rgb(194,222,162)" /></svg>)
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![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(21,168,159)" /><path d="m 150 660 Q 50 250 -360 150 Q 50 50 150 -360 Q 250 50 660 150 Q 250 250 150 660 z" fill="rgb(213,128,181)" /><path d="m 150 304 Q 182 118 -4 150 Q 182 182 150 -4 Q 118 182 304 150 Q 118 118 150 304 z" fill="rgb(42,127,74)" /><path d="m 150 129 Q 211 89 171 150 Q 211 211 150 171 Q 89 211 129 150 Q 89 89 150 129 z" fill="rgb(234,87,96)" /></svg>)
![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(108,160,236)" /><path d="m 150 752 Q 205 95 -452 150 Q 205 205 150 -452 Q 95 205 752 150 Q 95 95 150 752 z" fill="rgb(157,72,173)" /><path d="m 150 346 Q 67 233 -46 150 Q 67 67 150 -46 Q 233 67 346 150 Q 233 233 150 346 z" fill="rgb(98,183,82)" /><path d="m 150 219 Q 264 36 81 150 Q 264 264 150 81 Q 36 264 219 150 Q 36 36 150 219 z" fill="rgb(147,95,19)" /></svg>)
![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(129,181,48)" /><path d="m 150 588 Q 216 84 -288 150 Q 216 216 150 -288 Q 84 216 588 150 Q 84 84 150 588 z" fill="rgb(58,243,127)" /><path d="m 150 407 Q 230 70 -107 150 Q 230 230 150 -107 Q 70 230 407 150 Q 70 70 150 407 z" fill="rgb(197,12,128)" /><path d="m 150 283 Q 170 130 17 150 Q 170 170 150 17 Q 130 170 283 150 Q 130 130 150 283 z" fill="rgb(126,74,207)" /></svg>)
![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(197,91,161)" /><path d="m 150 693 Q 186 114 -393 150 Q 186 186 150 -393 Q 114 186 693 150 Q 114 114 150 693 z" fill="rgb(62,225,32)" /><path d="m 150 344 Q 189 111 -44 150 Q 189 189 150 -44 Q 111 189 344 150 Q 111 111 150 344 z" fill="rgb(193,30,223)" /><path d="m 150 103 Q 247 53 197 150 Q 247 247 150 197 Q 53 247 103 150 Q 53 53 150 103 z" fill="rgb(58,164,94)" /></svg>)
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0.5/5
A lot of dishonesty and lies, money rip-off people in Auckland Airport.
Head office admitting of mistakenly overcharge us back in March 2024 but when we asked for a refund the office remains silence until now, the end of May 2024. In other words they are all the same, full of irresponsible people. Don't use this company, I warn you Guys!!!!!!!!!!!
B -
0.5/5
Pity there's not a NO STARS button.
I booked my vehicle, a hybrid, 2 months before my trip. On arrival at Auckland Int airport, no vehicle was ready for me. Clearly they had rented it to a walk up. We had to wait AN HOUR for a PETROL vehicle from the Domestic airport to be retrieved, washed and cleaned. Really? The staff behind the counter were speaking in another language to their counterparts, do they not realise that this is very rude. Plus the GUARANTEED PRICE was higher on arrival, not only the amount quoted, but also with additional fees for picking up at the airport added on. When we FINALLY got to the shed, which was a half day camel's ride away, the chap there walked so slowly towards us, of course after the relay in a foreign language of the hard time I gave the counter man. Then the idiot who drove the car up was going to back it into a park until I said oy, don't bother, we have to put bags in the trunk. Idiots. If you use EUROPCAR, take pictures before and after of your hire vehicle, I wouldn't trust these clowns with a barge pole.
K -
0.5/5
Earlier this year I booked a 7-seater car and 3 car seats for my family of 5.
We encountered many disappointments along the way, and I would be cautious to ever book with your company again.
- The car that we booked was completely different to the car allocated to our booking
- The car did not have the 3 car seats that we booked installed in the car. We were required to spend almost an hour fitting the restraints ourselves. Extremely stressful dealing with an unfamiliar car, unfamiliar car seats and with 3 kids, including a 1 year old in tow (at 8:30pm at night)
- Initially, we were unsure that the allocated car seats would even fit in the hire car (due to Europcar changing the booking).
- The car seats were absolutely putrid. Coming out of a pandemic, I would have expected to see the seats cleaned between families, sanitised and free from any obvious markings. This was not the case. The seats were covered in stains and marks of what looked like milk, yoghurt or even bodily fluids. I literally burst into tears when I saw the options and was absolutely sickened at the thought of putting any of my children into the seats. The lady at the desk literally said ‘Yes, I asked for them to be cleaned and I agree that I wouldn’t want to put my kids in those seats’. I cleaned the seats myself prior to use but I don't think that this was my responsibility.
We were at the Europcar office for over 3 hours and the experience was disorganised, unprofessional, stressful and not worth the trouble. Never again.
A -
0.5/5
Booked for a ford ranger back in February 2023 land in Auckland to get told 3 different reasons why they didn’t have our vehicle then get one for the night and pay for our own room to stay so we could
pick it up the next morning and it’s still not ready!
J -
0.5/5
Downright dishonest and incompetent!
I rented a car which received a stone chip on the windscreen the size of a fingernail. Instead of fixing it there and then, it continued to be rented out for more than 2 months before getting fixed and the chip had become a full windscreen crack. I have been invoiced $2,600 for a full windscreen replacement. Absolutely disgusting.
AH -
0.5/5
I booked with Europcar for pickup in Auckland and return two weeks later in Queenstown.
At that time, no one mentioned that Europcar did not allow its cars on the inter-island ferries.
At the time of pickup, after waiting for three hours, I was told I would have to turn in the car at the ferry port in Wellington and obtain a new car in Picton. I was assured this was routine and did not need to make any other arrangements. I was NOT warned that ferries departing in the afternoon might arrive after the Picton office was closed.
I returned my car in Wellington at 3pm, told the agent I was taking the next ferry at 3:40, and would be arriving in Picton around 8pm. I was NOT told that the Picton office always closed at 5pm.
The ferry was delayed. I attempted to call the Picton office. No one returned my call.
I arrived at the Picton office to find it closed and attempted to call the two numbers listed on the office door for after hours. No one responded.
I called the main Europcar office in New Zealand, which referred me to the Australian office, which referred me to the European office, which told me they could not help me (after 35 minutes on the phone).
I walked into town with my luggage (no transportation was available at the station), forfeited my hotel reservation in Kaikoura, and slept at a backpacker hostel. (Hotels in Picton were fully booked or closed.)
I asked via email to be reimbursed for the cost of lodging forfeited.
After multiple email exchanges with 4 offices, I was told I would be credited the night’s hotel cost and the cost of one day’s rental by way of apology.
I returned the car, was told an invoice would be forthcoming, but was assured the notes in my file would be taken into account.
I was billed for the full amount of my trip, no reimbursement and no credits by way of apology.
DM -
0.5/5
This is the second time that I have had problems with them though the first time was just the people I was dealing with but no, the Auckland branch was even worse, under staffed only one person on with
6 people waiting, keep in mind all the cars were booked and others being returned. Also one customer waited for over an hour to get something fixed. No one there to help. We had a confirmation email to say we had a car, but not available when we got there. Be very wary, not to be relied on.
D -
0.5/5
Europcar computers were down when I arrived, waited 40 min to complete manual paperwork and collect the vehicle, making me late to a meeting (which was OK, I understand this stuff happens).
However, I explained that I had prepaid for full insurance and the lady noted it down on the paperwork, they said an invoice would be sent to me when the computers were up and running. But, when I received the invoice they charged me an extra $230+ for full insurance. I have queried this multiple times but Europcar will not refund me for the insurance - even though I never asked for it. Disappointed too say the least, particularly considering I had to wait to collect the vehicle and they didn't even have the car I booked!
LF -
0.5/5
Customer service was poor.
I had booked from 6pm no one at counter phoned said they will come 15 minutes later no apologies, not very welcoming at all, like I was disturbing them. Then my booking disappointed booked a intermediate size vehicle to be told it looks like a Suzuki swift, which is small. No customer service not welcoming and very condescending.
NG -
0.5/5
Disappointed, arrived 7 minutes late, charged $45, hidden fees of $50 for Premium Location Surcharge.
What was a $160 pay over the counter turned out to ba $360. Rubbish service, hidden costs, dishonest and when queried reply was "As such we consider this case to be closed."