Pity there's not a NO STARS button.

I booked my vehicle, a hybrid, 2 months before my trip. On arrival at Auckland Int airport, no vehicle was ready for me. Clearly they had rented it to a walk up. We had to wait AN HOUR for a PETROL vehicle from the Domestic airport to be retrieved, washed and cleaned. Really? The staff behind the counter were speaking in another language to their counterparts, do they not realise that this is very rude. Plus the GUARANTEED PRICE was higher on arrival, not only the amount quoted, but also with additional fees for picking up at the airport added on. When we FINALLY got to the shed, which was a half day camel's ride away, the chap there walked so slowly towards us, of course after the relay in a foreign language of the hard time I gave the counter man. Then the idiot who drove the car up was going to back it into a park until I said oy, don't bother, we have to put bags in the trunk. Idiots. If you use EUROPCAR, take pictures before and after of your hire vehicle, I wouldn't trust these clowns with a barge pole.

Reviewed 10 months ago

Earlier this year I booked a 7-seater car and 3 car seats for my family of 5.

We encountered many disappointments along the way, and I would be cautious to ever book with your company again.

- The car that we booked was completely different to the car allocated to our booking

- The car did not have the 3 car seats that we booked installed in the car. We were required to spend almost an hour fitting the restraints ourselves. Extremely stressful dealing with an unfamiliar car, unfamiliar car seats and with 3 kids, including a 1 year old in tow (at 8:30pm at night)

- Initially, we were unsure that the allocated car seats would even fit in the hire car (due to Europcar changing the booking).

- The car seats were absolutely putrid. Coming out of a pandemic, I would have expected to see the seats cleaned between families, sanitised and free from any obvious markings. This was not the case. The seats were covered in stains and marks of what looked like milk, yoghurt or even bodily fluids. I literally burst into tears when I saw the options and was absolutely sickened at the thought of putting any of my children into the seats. The lady at the desk literally said ‘Yes, I asked for them to be cleaned and I agree that I wouldn’t want to put my kids in those seats’. I cleaned the seats myself prior to use but I don't think that this was my responsibility.

We were at the Europcar office for over 3 hours and the experience was disorganised, unprofessional, stressful and not worth the trouble. Never again.

Reviewed 11 months ago and experienced in April 2023

I booked with Europcar for pickup in Auckland and return two weeks later in Queenstown.

At that time, no one mentioned that Europcar did not allow its cars on the inter-island ferries.

At the time of pickup, after waiting for three hours, I was told I would have to turn in the car at the ferry port in Wellington and obtain a new car in Picton. I was assured this was routine and did not need to make any other arrangements. I was NOT warned that ferries departing in the afternoon might arrive after the Picton office was closed.

I returned my car in Wellington at 3pm, told the agent I was taking the next ferry at 3:40, and would be arriving in Picton around 8pm. I was NOT told that the Picton office always closed at 5pm.

The ferry was delayed. I attempted to call the Picton office. No one returned my call.

I arrived at the Picton office to find it closed and attempted to call the two numbers listed on the office door for after hours. No one responded.

I called the main Europcar office in New Zealand, which referred me to the Australian office, which referred me to the European office, which told me they could not help me (after 35 minutes on the phone).

I walked into town with my luggage (no transportation was available at the station), forfeited my hotel reservation in Kaikoura, and slept at a backpacker hostel. (Hotels in Picton were fully booked or closed.)

I asked via email to be reimbursed for the cost of lodging forfeited.

After multiple email exchanges with 4 offices, I was told I would be credited the night’s hotel cost and the cost of one day’s rental by way of apology.

I returned the car, was told an invoice would be forthcoming, but was assured the notes in my file would be taken into account.

I was billed for the full amount of my trip, no reimbursement and no credits by way of apology.

Reviewed over 1 year ago

Oops made a mistake and cant delete this post.

However, since I am here, I have rented Europcar from Wellington airport 4 times in the past 2 years. The experience has been perfect. Good cars in great condition and the service has also been excellent.

Reviewed over 9 years ago and experienced in January 2015

Pity there's not a NO STARS button.

I booked my vehicle, a hybrid, 2 months before my trip. On arrival at Auckland Int airport, no vehicle was ready for me. Clearly they had rented it to a walk up. We had to wait AN HOUR for a PETROL vehicle from the Domestic airport to be retrieved, washed and cleaned. Really? The staff behind the counter were speaking in another language to their counterparts, do they not realise that this is very rude. Plus the GUARANTEED PRICE was higher on arrival, not only the amount quoted, but also with additional fees for picking up at the airport added on. When we FINALLY got to the shed, which was a half day camel's ride away, the chap there walked so slowly towards us, of course after the relay in a foreign language of the hard time I gave the counter man. Then the idiot who drove the car up was going to back it into a park until I said oy, don't bother, we have to put bags in the trunk. Idiots. If you use EUROPCAR, take pictures before and after of your hire vehicle, I wouldn't trust these clowns with a barge pole.

Reviewed 10 months ago

Booked for a ford ranger back in February 2023 land in Auckland to get told 3 different reasons why they didn’t have our vehicle then get one for the night and pay for our own room to stay so we could

pick it up the next morning and it’s still not ready!

Reviewed about 1 year ago

I booked with Europcar for pickup in Auckland and return two weeks later in Queenstown.

At that time, no one mentioned that Europcar did not allow its cars on the inter-island ferries.

At the time of pickup, after waiting for three hours, I was told I would have to turn in the car at the ferry port in Wellington and obtain a new car in Picton. I was assured this was routine and did not need to make any other arrangements. I was NOT warned that ferries departing in the afternoon might arrive after the Picton office was closed.

I returned my car in Wellington at 3pm, told the agent I was taking the next ferry at 3:40, and would be arriving in Picton around 8pm. I was NOT told that the Picton office always closed at 5pm.

The ferry was delayed. I attempted to call the Picton office. No one returned my call.

I arrived at the Picton office to find it closed and attempted to call the two numbers listed on the office door for after hours. No one responded.

I called the main Europcar office in New Zealand, which referred me to the Australian office, which referred me to the European office, which told me they could not help me (after 35 minutes on the phone).

I walked into town with my luggage (no transportation was available at the station), forfeited my hotel reservation in Kaikoura, and slept at a backpacker hostel. (Hotels in Picton were fully booked or closed.)

I asked via email to be reimbursed for the cost of lodging forfeited.

After multiple email exchanges with 4 offices, I was told I would be credited the night’s hotel cost and the cost of one day’s rental by way of apology.

I returned the car, was told an invoice would be forthcoming, but was assured the notes in my file would be taken into account.

I was billed for the full amount of my trip, no reimbursement and no credits by way of apology.

Reviewed over 1 year ago

Europcar computers were down when I arrived, waited 40 min to complete manual paperwork and collect the vehicle, making me late to a meeting (which was OK, I understand this stuff happens).

However, I explained that I had prepaid for full insurance and the lady noted it down on the paperwork, they said an invoice would be sent to me when the computers were up and running. But, when I received the invoice they charged me an extra $230+ for full insurance. I have queried this multiple times but Europcar will not refund me for the insurance - even though I never asked for it. Disappointed too say the least, particularly considering I had to wait to collect the vehicle and they didn't even have the car I booked!

Reviewed over 2 years ago

Disappointed, arrived 7 minutes late, charged $45, hidden fees of $50 for Premium Location Surcharge.

What was a $160 pay over the counter turned out to ba $360. Rubbish service, hidden costs, dishonest and when queried reply was "As such we consider this case to be closed."

Reviewed about 3 years ago

Worst car rental ever!

Such a scam! Would give a negative score if I could. Stay clear from them they are known for ripping off customers for barely noticeable damage and being dishonest!

Reviewed about 4 years ago

il y a une semaine j'ai louez un véhicule qui ne correspondez pas au modèle demandé et le prix était élevé,personne pour faire la visite du véhicule ,tout ce qu'ils savent dire:faite des photos...une caution

de garantie de 200 dollars nous a était débité sur notre carte!!! alors que chez d'autre loueurs ils vous prennent juste l'empreinte de la carte sans débite

les gens au comptoir ne son pas vraiment serviable ...et pas très honnête...n'y aller surtout pas je le déconseille,pour la caution ou le dépôt de garantie,j'ai contacte rentalcar par qui je suis passer et j'attend tjrs une réponse???????

Reviewed almost 5 years ago