60 Rankers Reviews
Feature | Value | Info |
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Organisation |
DriveNZ Rental VehiclesCommercial organisation |
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Location |
North Island ▷ Auckland Region ▷ Auckland |
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Categories |
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Directions To Coordinates |
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Coordinates |
Rented an older Corolla (4 yrs) from Drive NZ.
Highly recommend Drive NZ.
Good company to deal with.
Good value for money car rental.
We hired a Mazda MX5, convertible.
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 15 |
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25% |
9/10 | 10 |
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17% |
8/10 | 4 |
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7% |
7/10 | 1 |
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2% |
6/10 | 0 |
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0% |
5/10 | 0 |
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0% |
4/10 | 0 |
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0% |
3/10 | 1 |
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2% |
2/10 | 0 |
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0% |
1/10 | 29 |
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48% |
0.5/5
Just read these other reviews and wish I had seen these before.
Absolutely terrible experience
Over an hour wait to get picked up, mixed instructions, never get hold of them, went to get car and asked where it was parked was told “in the car park youll find it”. Nationwide banking issue so card wasnt working and they send an email threatening to report car as stolen. Communication was shocking, receive messages from a jasdeep0071 gmail address that makes you think you are getting scammed. Avoid this place at all costs
Reviewed almost 2 years ago
Customer
0.5/5
Rent a wreck would be more appropriate.
Arrived from uk out of hours. Took over three hours to get to pick up. Car dirty, over 10 years old. Ordered and paid for sat nav non provided. Office impossible to get hold off. Spoilt the holiday of a lifetime with such a banger. Would give negative stars if available
Reviewed about 2 years ago
Customer
0.5/5
Terrible and unsafe.
Fuel tank just over half full.
Window wiper not working properly
Under inflated front tyre
Wheel balance vibrating the car
Engine cut out at idle.
Car not sanitized from previous users and it smelt like curry spices.
Poor communication by using SMS - and very unprofessional
Reviewed over 2 years ago
Customer
0.5/5
We returned it to one of the four different addresses on our email paper trail and left for Australia - it was the wrong address and they reported it stolen!
The pick up address was a huge confusion as it wasn’t as per our instructions and when we finally figured out where to go and collect it we were told we didn’t have a car as they had booked it under the wrong name. The car was hadn’t been serviced in 13 months and was due 9000km ago and needed new wipers and brake pads, the lights on the interior console didn’t work on the transmission, we cleaned it at a service station using paper towel and water as it was disgusting. Full of dents and rust and was 8 years old. Fuel tank wasn’t full. And they overcharged us and refused to refund. And I was there for a funeral so this just made the trip even more miserable
Reviewed over 2 years ago
Customer
5.0/5
Have just read a bucket load of supposed reviews condemning & complaining about Drive NZ rentals.
We are Kiwis living in ChCh & have family spread thru out the Nth Island. We visit frequently by flying from ChCh to Auckland. We have hired cars from Drive NZ on 3 occasions and would like to report that we've had nothing but brilliant service on each hire. Staff have been very good & helpful, cars have had a full tank of petrol & we've never had an issue with reservations or insurances. Yes, their cars are slightly older ,definitely not brand new but as far as we're concerned they fit the bill. We recently hired a car in Dunedin from a reputable rental company (a 9 month old Yaris & that was the biggest piece of crap we've ever hired!!). The 2nd time we hired from Drive NZ did have a problem - central locking wouldn't work - and they replaced our car with an update at no extra cost. In fact, we're flying into Auckland this Saturday morning and hiring a Holden Barina. From Drive NZ. Keep up the good work fellas. This is one hirer who has no beef with this company and will continue to rent cars from them.
Reviewed over 3 years ago and experienced in July 2021
Customer
0.5/5
Would have given zero stars if I could.
The voucher clearly states get on the FLYAWAY shuttle from the airport, which we did after a twenty minute wait. On arrival we were told that they hadn’t dealt with DriveNZ for over three months, so we had to go back to the airport and find out who dealt with them. Finally we found the correct shuttle and went to collect the car, I was handed a key and told which car space the car was In, no ID was asked for, no driving licence either and no one went over the car to agree on what damage was already there. . When we got to the car it was filthy, covered in damage , not a single panel wasn’t scratched or dented and the windscreen had chips in it. The fuel was on empty despite the voucher saying it would be full, there was barely enough to get us ten kilometres before the empty light came on. Bare in mind this all happened at night. The next day in the light the car was even worse than first thought, it had fast food wrappers inside , old receipts and stunk of dogs. I believe we picked it up as the last customer left it. So why didn’t we take this all up at the time of pickup? Because you don’t actually pick it up from drivenz just a middle man who simply shrugged his shoulder and said it as nothing to do with them
. I have so far written two emails for the to explain this whole situation, especially why they send people to the wrong pick up, if I wasn’t an Aucklander it could have been extremely confusing and distressing for a foreign visitor who didn’t know the area, so far a week later I haven’t had a response. Of course on return the drop off address on the voucher takes me to the wrong address. AVOID AT ALL COSTS.
Reviewed over 3 years ago and experienced in June 2021
Customer
0.5/5
Do not touch...
do the research that we missed and look at the ongoing issues!
Drive NZ Auckland Dropped a car to us that was nothing like what we had reserved online, we got a 2013 Toyota Corolla sedan instead of the 1+ year suv, was told that there were no other options available. Manager said over the phone that he would see what he could do and call my partner back in ten, but after 10 minutes he text to say there was no other option. When we tried to call the manager to get a resolution he refused to answer.
We then drove the car to the rental company to find out that they no longer had a car yard that was available to the public and the address was unknown. During that drive we found the check engine light was on, the petrol tank was not full as required and the spare tyre was missing, when we advised the company that this was a safety risk they advised us to leave the car on the side of the road for pick up.
Needless to say we value our safety so left the car at the hotel (Not on the road side) and got another rental from a reputable company.
Reviewed over 3 years ago and experienced in May 2021
Customer
4.5/5
Rented an older Corolla (4 yrs) from Drive NZ.
Pick up at Auckland International Airport was very prompt. Staff were very friendly, car was clean and vey reliable, did 2000ks in 10 days. Very reasonable rates and no nasty surprises. I will be using this company again. I don't normally write reviews but believe that compared to some of my previous experiences with other companies this company and their staff deserve praise. Thanks Ian.
Reviewed over 3 years ago and experienced in August 2018
Customer
5.0/5
Highly recommend Drive NZ.
Thank you for the efficient service, ease of the booking process & how streamlined it was to getting the car and setting off. The car was excellent, I had a Toyota Sedan and it felt very safe, easy to navigate a new vehicle. Best of all, great price - value for money is a 10/10. I will definitely be using again!
Reviewed over 3 years ago and experienced in February 2018
Customer
5.0/5
I found the staff friendly, the service very good, the car reliable and in good condition, and the Company easy to reach and communicate with.
Reviewed over 3 years ago and experienced in December 2017
Customer
5.0/5
I visited Queenstown in June of 2017 from Australia.
I rent a vehicle from DriveNZ Queenstown airport. When we arrived at airport. Just gave them a call. They came to pick up us at airport and sent us to the office where is located next to airport. Just 5 mins drive. The rental price is much lower than the vehicles where you pick up at airport. The business owner's name is Greg. He is nice guy. After I returned the car, he sent me back to Queenstown. Usually, they just send customers to airport. The vehicle we rent is Compact model. The car is clean and good condition. I am really happy with it and it is very bargain. Highly recommended.
Reviewed over 3 years ago and experienced in June 2017
Customer
Hi Bo Yang,
Thank you for your feedback.
We look forward to delivering great service to you in the future.
drivenz
Representative
5.0/5
Right from picking the car off we felt very comfortable that we had made the decision to go with a 'lesser known' car rental company.
We were greeted with friendliness and honesty.
The car was not modern but it was well maintained and served us very well during our whole trip of approx 6,750km over the 37 days that we hired the car for.
The best part was being able to take it from one island to the next on the ferry.
We would highly recommend using Drive NZ car rentals.
If we ever come back to NZ we will most certainly use them again.
Reviewed over 3 years ago and experienced in April 2016
Customer
5.0/5
Quick and easy shuttle pick up, the corolla we had was perfect for the 4 of us to head to my grandmothers 100th birthday in Timaru.
The price was much less than others. 10/10.
Reviewed over 3 years ago and experienced in March 2016
Customer
4.0/5
Car was nearly as described, although older than we expected.
No problem up to now and we have done almost 2000km.
Reviewed over 3 years ago and experienced in December 2015
Customer
5.0/5
We come to New Zealand every year and have hired from other companies previously.
This is our second hire with Drive NZ. We did a return trip from Auckland to Wellington and the Toyota never missed a beat. Great service and the price will keep us coming back. We arrived on a late flight too, so the 24/7 service was a huge help and there was no after-hours fee! 10 out of 10 from us, very happy customers!
Reviewed over 3 years ago and experienced in June 2015
Customer
0.5/5
Just read these other reviews and wish I had seen these before.
Absolutely terrible experience
Over an hour wait to get picked up, mixed instructions, never get hold of them, went to get car and asked where it was parked was told “in the car park youll find it”. Nationwide banking issue so card wasnt working and they send an email threatening to report car as stolen. Communication was shocking, receive messages from a jasdeep0071 gmail address that makes you think you are getting scammed. Avoid this place at all costs
Reviewed almost 2 years ago
Customer
0.5/5
Rent a wreck would be more appropriate.
Arrived from uk out of hours. Took over three hours to get to pick up. Car dirty, over 10 years old. Ordered and paid for sat nav non provided. Office impossible to get hold off. Spoilt the holiday of a lifetime with such a banger. Would give negative stars if available
Reviewed about 2 years ago
Customer
0.5/5
Terrible and unsafe.
Fuel tank just over half full.
Window wiper not working properly
Under inflated front tyre
Wheel balance vibrating the car
Engine cut out at idle.
Car not sanitized from previous users and it smelt like curry spices.
Poor communication by using SMS - and very unprofessional
Reviewed over 2 years ago
Customer
0.5/5
We returned it to one of the four different addresses on our email paper trail and left for Australia - it was the wrong address and they reported it stolen!
The pick up address was a huge confusion as it wasn’t as per our instructions and when we finally figured out where to go and collect it we were told we didn’t have a car as they had booked it under the wrong name. The car was hadn’t been serviced in 13 months and was due 9000km ago and needed new wipers and brake pads, the lights on the interior console didn’t work on the transmission, we cleaned it at a service station using paper towel and water as it was disgusting. Full of dents and rust and was 8 years old. Fuel tank wasn’t full. And they overcharged us and refused to refund. And I was there for a funeral so this just made the trip even more miserable
Reviewed over 2 years ago
Customer
5.0/5
Have just read a bucket load of supposed reviews condemning & complaining about Drive NZ rentals.
We are Kiwis living in ChCh & have family spread thru out the Nth Island. We visit frequently by flying from ChCh to Auckland. We have hired cars from Drive NZ on 3 occasions and would like to report that we've had nothing but brilliant service on each hire. Staff have been very good & helpful, cars have had a full tank of petrol & we've never had an issue with reservations or insurances. Yes, their cars are slightly older ,definitely not brand new but as far as we're concerned they fit the bill. We recently hired a car in Dunedin from a reputable rental company (a 9 month old Yaris & that was the biggest piece of crap we've ever hired!!). The 2nd time we hired from Drive NZ did have a problem - central locking wouldn't work - and they replaced our car with an update at no extra cost. In fact, we're flying into Auckland this Saturday morning and hiring a Holden Barina. From Drive NZ. Keep up the good work fellas. This is one hirer who has no beef with this company and will continue to rent cars from them.
Reviewed over 3 years ago and experienced in July 2021
Customer
0.5/5
Would have given zero stars if I could.
The voucher clearly states get on the FLYAWAY shuttle from the airport, which we did after a twenty minute wait. On arrival we were told that they hadn’t dealt with DriveNZ for over three months, so we had to go back to the airport and find out who dealt with them. Finally we found the correct shuttle and went to collect the car, I was handed a key and told which car space the car was In, no ID was asked for, no driving licence either and no one went over the car to agree on what damage was already there. . When we got to the car it was filthy, covered in damage , not a single panel wasn’t scratched or dented and the windscreen had chips in it. The fuel was on empty despite the voucher saying it would be full, there was barely enough to get us ten kilometres before the empty light came on. Bare in mind this all happened at night. The next day in the light the car was even worse than first thought, it had fast food wrappers inside , old receipts and stunk of dogs. I believe we picked it up as the last customer left it. So why didn’t we take this all up at the time of pickup? Because you don’t actually pick it up from drivenz just a middle man who simply shrugged his shoulder and said it as nothing to do with them
. I have so far written two emails for the to explain this whole situation, especially why they send people to the wrong pick up, if I wasn’t an Aucklander it could have been extremely confusing and distressing for a foreign visitor who didn’t know the area, so far a week later I haven’t had a response. Of course on return the drop off address on the voucher takes me to the wrong address. AVOID AT ALL COSTS.
Reviewed over 3 years ago and experienced in June 2021
Customer
0.5/5
Do not touch...
do the research that we missed and look at the ongoing issues!
Drive NZ Auckland Dropped a car to us that was nothing like what we had reserved online, we got a 2013 Toyota Corolla sedan instead of the 1+ year suv, was told that there were no other options available. Manager said over the phone that he would see what he could do and call my partner back in ten, but after 10 minutes he text to say there was no other option. When we tried to call the manager to get a resolution he refused to answer.
We then drove the car to the rental company to find out that they no longer had a car yard that was available to the public and the address was unknown. During that drive we found the check engine light was on, the petrol tank was not full as required and the spare tyre was missing, when we advised the company that this was a safety risk they advised us to leave the car on the side of the road for pick up.
Needless to say we value our safety so left the car at the hotel (Not on the road side) and got another rental from a reputable company.
Reviewed over 3 years ago and experienced in May 2021
Customer
0.5/5
Horrific experience and they are still holding our $2000 deposit after 5 months.
Do NOT use this company. Unprofessional company and illegal theft.
Will be going to fair go. You're welcome to join us
Reviewed over 3 years ago and experienced in December 2020
Customer
0.5/5
DriveNZ is an appalling and unsafe business to deal with.
Unsafe vehicles. Refuse to respond when asking for help. Do not use them. Unsafe response. Miserable customer service and that is a compliment. Made our holiday a horrible experience. Not good for NZ. REALLY BAD THAT A GOVERNMENT AGENCY CAN LICENCE THEM
Reviewed over 3 years ago and experienced in February 2020
Customer
0.5/5
Shocking!
Arrived at Auckland "office" - a shack in a muddy yard with old and beat up cars. Ours was scratched, dirty, half empty fuel and the engine light was on. The transfer co, Flyaway, said they "only give the keys", which reading other reviews is clearly a lie. The are phone centre woman is horrendous, when she answers at all, told me to send an email to which there was no reply. Will be claiming fraud with visa card - thankfully I paid through them. Having used aroundaboutxars I didn't know who I was booking with, else I'd never have gone ahead. Still waiting for reply with poorly maintained car - they told me come back to Auckland but not safe to drive it there!!
Reviewed over 3 years ago and experienced in February 2020
Customer