Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mighty Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Mighty Campervans
Valid Reviews
265 Valid Reviews
The Mighty Campervans experience has a total of 271 reviews. There are 265 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 265 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
8% |
| 9/10 | 36 |
|
14% |
| 8/10 | 72 |
|
27% |
| 7/10 | 43 |
|
16% |
| 6/10 | 19 |
|
7% |
| 5/10 | 18 |
|
7% |
| 4/10 | 14 |
|
5% |
| 3/10 | 12 |
|
5% |
| 2/10 | 6 |
|
2% |
| 1/10 | 25 |
|
9% |
65.43% Average
The raw data average (mean) for all the Mighty Campervans valid reviews is 65.43% and is based on 265 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
144 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 265 valid reviews, the experience has 144 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 144 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
4% |
| 9/10 | 14 |
|
10% |
| 8/10 | 49 |
|
34% |
| 7/10 | 37 |
|
26% |
| 6/10 | 16 |
|
11% |
| 5/10 | 12 |
|
8% |
| 4/10 | 4 |
|
3% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
71.11% Average
The raw data average (mean) for all the Mighty Campervans face-to-face reviews is 71.11% and is based on 144 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
57.24%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Reinier Hartog | 1/10 | 63 days | 58% |
| Julie Thieke | 1/10 | 460 days | 51% |
| Brinic | 6/10 | 582 days | 100% |
| Steven | 1/10 | 644 days | 45% |
| Zerbinati | 4/10 | 886 days | 52% |
| Peter Potaka | 4/10 | 1342 days | 17% |
| Sharalyn Du Plessis | 9/10 | 1585 days | 12% |
| Gina DAVIS | 8/10 | 1860 days | 7% |
| Sheryl Cassity | 4/10 | 1860 days | 5% |
| Laura | 1/10 | 1861 days | 3% |
| Anthea Collazo | 5/10 | 1889 days | 5% |
| Alan Barton | 6/10 | 1889 days | 6% |
| Stephan | 1/10 | 1890 days | 3% |
| israel martinez fernandez | 8/10 | 1920 days | 7% |
| chin wan teng chin | 2/10 | 1952 days | 3% |
| Kelvin Smith | 8/10 | 2012 days | 6% |
| Jun Lim | 9/10 | 2013 days | 7% |
| James Farrawell | 10/10 | 2042 days | 7% |
| Mohamad Faeez Razali | 9/10 | 2073 days | 6% |
| B.L | 4/10 | 2166 days | 4% |
| kim thomas | 3/10 | 2195 days | 3% |
| russell lancaster | 8/10 | 2195 days | 6% |
| James Knipe | 1/10 | 2227 days | 2% |
| Ruth Lester | 4/10 | 2254 days | 4% |
| robert morse | 8/10 | 2254 days | 6% |
| Tac | 4/10 | 2255 days | 4% |
| Lee Summers | 4/10 | 2255 days | 4% |
| Mikel Artola | 8/10 | 2285 days | 6% |
| Ronny Etzion | 8/10 | 2285 days | 6% |
| Scrumpy | 1/10 | 2285 days | 2% |
| Anders Knutsson | 1/10 | 2285 days | 2% |
| Gerrida Coetsee | 9/10 | 2316 days | 6% |
| Clare Moody | 8/10 | 2316 days | 6% |
| ANANDKUMAR KUPPUSWAMY | 1/10 | 2317 days | 2% |
| Rene Reich | 8/10 | 2346 days | 6% |
| Luis Ruiz | 1/10 | 2346 days | 2% |
| Abdul Hafiz Mohamed | 8/10 | 2346 days | 6% |
| Frans Buissink | 8/10 | 2377 days | 5% |
| Kristoffer Israel | 10/10 | 2377 days | 6% |
| Susan Turnbull | 9/10 | 2377 days | 6% |
| Kristin | 3/10 | 2378 days | 3% |
| Peter Kennedy | 7/10 | 2407 days | 5% |
| Guru Prasad | 4/10 | 2407 days | 4% |
| Esther Sun | 9/10 | 2530 days | 5% |
| Elise Clark | 10/10 | 2530 days | 5% |
| Leigh Harris | 8/10 | 2560 days | 5% |
| Rich and Becky | 1/10 | 2561 days | 2% |
| Siti Sarah Salleh | 9/10 | 2591 days | 5% |
| Anonymous | 1/10 | 2592 days | 2% |
| Chris Persen | 3/10 | 2619 days | 3% |
| Graham Hook | 9/10 | 2650 days | 5% |
| Aisyah paramacitra | 9/10 | 2681 days | 5% |
| Daniel Jervis | 10/10 | 2681 days | 5% |
| Jelena Manojlovic | 1/10 | 2681 days | 2% |
| Marc Herrmann | 9/10 | 2711 days | 5% |
| Challin Meink | 2/10 | 2711 days | 2% |
| Eva Pospisilova | 10/10 | 2742 days | 5% |
| Guy Florack | 1/10 | 2743 days | 2% |
| Ben Stiller | 8/10 | 2772 days | 4% |
| Aizat Kassim | 8/10 | 2772 days | 4% |
| Adeline Ang | 7/10 | 2895 days | 4% |
| Alex Benham | 9/10 | 2925 days | 4% |
| Sandy Kent | 3/10 | 2925 days | 2% |
| Harald Ludtke | 8/10 | 2949 days | 4% |
| Debbie Elliott-Kelm | 9/10 | 2956 days | 4% |
| Bill Butler | 8/10 | 2956 days | 4% |
| Klaus | 7/10 | 2959 days | 4% |
| Solvejg Bjerg | 5/10 | 2967 days | 3% |
| Joel and Flora Holzer | 7/10 | 2971 days | 4% |
| Gregory Wieman | 9/10 | 2984 days | 4% |
| EMILIO MARTINEZ | 3/10 | 3015 days | 2% |
| Lynne Hamilton | 8/10 | 3015 days | 4% |
| Marian Taylor | 6/10 | 3015 days | 3% |
| Luuk Kienhorst | 7/10 | 3036 days | 3% |
| Ane Pujol | 7/10 | 3037 days | 3% |
| Declan McNeaney | 8/10 | 3046 days | 4% |
| Louise Nicholls | 6/10 | 3059 days | 3% |
| Nanda Dyke | 7/10 | 3061 days | 3% |
| Sarah | 8/10 | 3072 days | 4% |
| Rogier Post | 9/10 | 3075 days | 4% |
| Daniel | 1/10 | 3076 days | 1% |
| Frank Netherlands | 3/10 | 3076 days | 2% |
| Matt Raby | 8/10 | 3079 days | 4% |
| robyn Goodin | 8/10 | 3107 days | 3% |
| Eduardo Notivol | 9/10 | 3107 days | 3% |
| Mark Lynch | 1/10 | 3137 days | 1% |
| Jamie Belisle | 8/10 | 3290 days | 3% |
| Julie Coutton-Siadou | 7/10 | 3290 days | 3% |
| Steve Shields | 9/10 | 3290 days | 3% |
| Jaime Alarma Olmos | 7/10 | 3309 days | 3% |
| Jill Stebbing | 9/10 | 3312 days | 3% |
| Alexandra Zwiers | 10/10 | 3318 days | 3% |
| Ron Mollica | 10/10 | 3321 days | 3% |
| Sarah Wainwright | 9/10 | 3321 days | 3% |
| Jim McClarence | 5/10 | 3321 days | 2% |
| Stephan Friedrich | 8/10 | 3339 days | 3% |
| liam thomas | 4/10 | 3350 days | 2% |
| andrea evans | 3/10 | 3350 days | 1% |
| Klaas Huis | 8/10 | 3358 days | 3% |
| Dariusz Kasperski | 9/10 | 3381 days | 3% |
| Maria Schaer | 7/10 | 3401 days | 2% |
| Andrew Patterson | 10/10 | 3412 days | 3% |
| danielle shanahan | 10/10 | 3412 days | 3% |
| CHRIS MORGAN | 7/10 | 3442 days | 2% |
| Darren Ingram | 9/10 | 3442 days | 3% |
| Rebecca Wharton | 7/10 | 3703 days | 2% |
| Alex | 8/10 | 3706 days | 2% |
| Tracy | 1/10 | 3715 days | 1% |
| Roberta Hutchins | 1/10 | 3746 days | 1% |
| Corinna Fallenbuchel | 9/10 | 3763 days | 2% |
| Sebastiaan Bouwmeester | 5/10 | 3777 days | 1% |
| Melon Lord | 5/10 | 3777 days | 1% |
| Bartlomiej Berger | 7/10 | 3783 days | 1% |
| Jess | 5/10 | 3868 days | 1% |
| Jonny Ronnblom | 4/10 | 4021 days | 1% |
| Dhyan | 3/10 | 4053 days | 0% |
| Janina Zwerver | 7/10 | 4055 days | 1% |
| Herman Schulz | 7/10 | 4055 days | 1% |
| Benjamin | 3/10 | 4080 days | 0% |
| Roland Beer | 3/10 | 4100 days | 0% |
| Alexia Greasbaum | 6/10 | 4100 days | 1% |
| Jenna Vince | 1/10 | 4204 days | 0% |
| Steve Warren | 9/10 | 4234 days | 0% |
| Roy and Julie Burgess | 8/10 | 4348 days | 0% |
| heidihigginbottom | 1/10 | 4387 days | 0% |
| J Curt Kovacs | 10/10 | 4418 days | 1% |
| Michal Maly | 7/10 | 4444 days | 1% |
| Peter Jolliffe | 5/10 | 4446 days | 1% |
| Sandra and Thomas | 8/10 | 4496 days | 1% |
| Reijenga | 4/10 | 4499 days | 1% |
| Jonathan Vondette | 9/10 | 4499 days | 1% |
| Joan and Colin Price | 3/10 | 4509 days | 1% |
| Benedicte and Mathilde Colas | 9/10 | 4511 days | 1% |
| Alexander Klein | 7/10 | 4512 days | 1% |
| Camille | 7/10 | 4513 days | 1% |
| Urs Zuercher | 8/10 | 4513 days | 1% |
| Faassen | 7/10 | 4516 days | 1% |
| Judy | 8/10 | 4517 days | 1% |
| James Darren Tennant | 9/10 | 4520 days | 1% |
| Stefan Roth | 5/10 | 4524 days | 1% |
| Clausen | 8/10 | 4776 days | 1% |
| Fleming Lauridsen | 8/10 | 4792 days | 1% |
| Volker | 7/10 | 4792 days | 1% |
| Patricia Fearon | 7/10 | 4795 days | 1% |
| Stefes Wencke | 5/10 | 4796 days | 1% |
| Sue Robertson | 7/10 | 4796 days | 1% |
| Marjolein Hartsuiker | 8/10 | 4798 days | 1% |
| Ralf Glaser | 8/10 | 4800 days | 1% |
| Ursi Meier | 8/10 | 4806 days | 1% |
| Marco Scheiber | 8/10 | 4806 days | 1% |
| Kurt & Noemi Buhler | 8/10 | 4807 days | 1% |
| Roger ter Horst | 8/10 | 4807 days | 1% |
| Gunther & Lucia | 7/10 | 4809 days | 1% |
| Ellen Jacobs | 5/10 | 4810 days | 1% |
| Patricia Motzheim | 8/10 | 4811 days | 1% |
| dierikx | 8/10 | 4812 days | 1% |
| jarvis88 | 10/10 | 4812 days | 1% |
| Chris & Susanna | 7/10 | 4875 days | 1% |
| Robert Carswell | 8/10 | 4880 days | 1% |
| Laura McCusker | 7/10 | 4890 days | 1% |
| Alberto Redner | 8/10 | 4890 days | 1% |
| Scott & Madeleine Bancroft | 9/10 | 4894 days | 1% |
| Joemcquillan | 1/10 | 4935 days | 0% |
| Sharlene | 10/10 | 4935 days | 1% |
| Anita_H | 7/10 | 4935 days | 1% |
| Therea | 9/10 | 5117 days | 1% |
| mrsmaker | 1/10 | 5118 days | 0% |
| Laura Thrower | 7/10 | 5123 days | 1% |
| John & Lorraine | 5/10 | 5128 days | 1% |
| Coral Last | 8/10 | 5135 days | 1% |
| Marquardt and Bernd | 8/10 | 5135 days | 1% |
| Dennis McKrearty | 5/10 | 5135 days | 1% |
| Sue Top | 8/10 | 5136 days | 1% |
| Mikel Bruijnaers | 8/10 | 5137 days | 1% |
| Matthias Joos | 8/10 | 5138 days | 1% |
| albertisa | 2/10 | 5149 days | 1% |
| Nicolas | 8/10 | 5150 days | 1% |
| Berger | 7/10 | 5153 days | 1% |
| Peter & Margo Boullin | 6/10 | 5157 days | 1% |
| Dieter Uhlmann | 3/10 | 5160 days | 1% |
| Walter Peters | 1/10 | 5161 days | 0% |
| Schunanu | 5/10 | 5163 days | 1% |
| Andy | 7/10 | 5164 days | 1% |
| Rob | 7/10 | 5164 days | 1% |
| Harriet Banes | 7/10 | 5168 days | 1% |
| Gillian de Vries | 6/10 | 5170 days | 1% |
| Robert Haidt | 7/10 | 5170 days | 1% |
| John Allen | 9/10 | 5172 days | 1% |
| Friedli Manuela | 8/10 | 5172 days | 1% |
| Kiefer Osterrieder | 4/10 | 5172 days | 1% |
| Georgina Davey | 5/10 | 5174 days | 1% |
| chrisnicho | 9/10 | 5177 days | 1% |
| keithakehurst | 1/10 | 5177 days | 0% |
| Liliana | 1/10 | 5208 days | 0% |
| Jill | 8/10 | 5269 days | 1% |
| nzseeman | 8/10 | 5269 days | 1% |
| juliag | 10/10 | 5300 days | 1% |
| davinia81 | 10/10 | 5300 days | 1% |
| Monica Askew | 8/10 | 5431 days | 1% |
| Wal & Lynne | 4/10 | 5443 days | 1% |
| Mr_Mal | 4/10 | 5483 days | 1% |
| marisraneth | 8/10 | 5483 days | 1% |
| Peter and Hilda | 8/10 | 5483 days | 1% |
| Risch & Seybold | 6/10 | 5496 days | 1% |
| Schumacher | 8/10 | 5501 days | 1% |
| Stephen & Emma | 5/10 | 5501 days | 1% |
| Benedict Fluthman | 6/10 | 5504 days | 1% |
| Jonathan Martin | 6/10 | 5517 days | 1% |
| Susanne Strassmann | 7/10 | 5520 days | 1% |
| David | 7/10 | 5521 days | 1% |
| Dale King | 8/10 | 5523 days | 1% |
| Jobbs | 9/10 | 5523 days | 1% |
| Jann Clar | 8/10 | 5523 days | 1% |
| Luisa | 7/10 | 5524 days | 1% |
| Helen B | 9/10 | 5524 days | 1% |
| Zane Vest | 9/10 | 5535 days | 1% |
| kararina Kosten | 10/10 | 5536 days | 1% |
| Harmann Volker | 6/10 | 5536 days | 1% |
| Hans Weiss | 7/10 | 5540 days | 1% |
| Nick | 8/10 | 5541 days | 1% |
| Ines Diana | 6/10 | 5541 days | 1% |
| olafrick | 9/10 | 5542 days | 1% |
| Iwan Jones | 2/10 | 5542 days | 1% |
| Michael and Tanja Kreugel | 8/10 | 5551 days | 1% |
| Catherine Clavel | 8/10 | 5551 days | 1% |
| John Borneman | 9/10 | 5559 days | 1% |
| Florian Knoepfel | 8/10 | 5562 days | 1% |
| sophiep | 8/10 | 5588 days | 1% |
| Mike | 7/10 | 5588 days | 1% |
| carsteng | 8/10 | 5598 days | 1% |
| alasiac | 10/10 | 5604 days | 1% |
| Gary Brown | 7/10 | 5606 days | 1% |
| Aart Van Nooy | 5/10 | 5611 days | 1% |
| Mark Jenkins | 8/10 | 5612 days | 1% |
| Dan Mair | 7/10 | 5615 days | 1% |
| Alan Riley | 8/10 | 5616 days | 1% |
| Ann Riley | 8/10 | 5616 days | 1% |
| Graham Butt | 8/10 | 5627 days | 1% |
| Tillener | 8/10 | 5630 days | 1% |
| suemarieUK | 2/10 | 5634 days | 1% |
| BVanW | 6/10 | 5840 days | 1% |
| TomM | 10/10 | 5840 days | 1% |
| jenniferk | 10/10 | 5848 days | 1% |
| Katy1 | 8/10 | 5850 days | 1% |
| OdiliaF | 6/10 | 5867 days | 1% |
| amyd | 10/10 | 5879 days | 1% |
| JuliaG1 | 2/10 | 5881 days | 1% |
| Ed | 8/10 | 5884 days | 1% |
| marcusr | 9/10 | 5889 days | 1% |
| John | 5/10 | 5889 days | 1% |
| Visken | 7/10 | 5891 days | 1% |
| Marc | 8/10 | 5912 days | 1% |
| David | 9/10 | 5912 days | 1% |
| Kelly | 7/10 | 5914 days | 1% |
| Rob | 6/10 | 5923 days | 1% |
| David | 6/10 | 5961 days | 1% |
| Maggie | 8/10 | 5966 days | 1% |
| Brent | 10/10 | 6038 days | 1% |
| Jennifer | 7/10 | 6083 days | 1% |
| Alex and Thomas | 7/10 | 6225 days | 1% |
| Linda and Peter | 8/10 | 6227 days | 1% |
| Kathy Hawey | 6/10 | 6247 days | 1% |
| Helle and Ivan | 5/10 | 6252 days | 1% |
| Giles | 6/10 | 6319 days | 1% |
| Roman | 6/10 | 6319 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mighty Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.41% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 61 days. The Mighty Campervans experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mighty Campervans experience has been adjusted for 43 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 40 | -0.73% |
| 41 | -0.75% |
| 42 | -0.77% |
| 43 | -0.79% |
| 44 | -0.81% |
| 45 | -0.82% |
| 46 | -0.84% |
| … | … |
Balancing Adjustment
18.95% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.