G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mighty Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mighty Campervans
Valid Reviews
265 Valid Reviews
The Mighty Campervans experience has a total of 271 reviews. There are 265 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 265 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
8% |
| 9/10 | 36 |
|
14% |
| 8/10 | 72 |
|
27% |
| 7/10 | 43 |
|
16% |
| 6/10 | 19 |
|
7% |
| 5/10 | 18 |
|
7% |
| 4/10 | 14 |
|
5% |
| 3/10 | 12 |
|
5% |
| 2/10 | 6 |
|
2% |
| 1/10 | 25 |
|
9% |
65.43% Average
The raw data average (mean) for all the Mighty Campervans valid reviews is 65.43% and is based on 265 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
144 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 265 valid reviews, the experience has 144 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 144 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
4% |
| 9/10 | 14 |
|
10% |
| 8/10 | 49 |
|
34% |
| 7/10 | 37 |
|
26% |
| 6/10 | 16 |
|
11% |
| 5/10 | 12 |
|
8% |
| 4/10 | 4 |
|
3% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
71.11% Average
The raw data average (mean) for all the Mighty Campervans face-to-face reviews is 71.11% and is based on 144 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
57.24%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Reinier Hartog | 1/10 | 34 days | 57% |
| Julie Thieke | 1/10 | 431 days | 51% |
| Brinic | 6/10 | 553 days | 100% |
| Steven | 1/10 | 615 days | 45% |
| Zerbinati | 4/10 | 857 days | 53% |
| Peter Potaka | 4/10 | 1314 days | 18% |
| Sharalyn Du Plessis | 9/10 | 1557 days | 13% |
| Gina DAVIS | 8/10 | 1832 days | 7% |
| Sheryl Cassity | 4/10 | 1832 days | 5% |
| Laura | 1/10 | 1832 days | 3% |
| Anthea Collazo | 5/10 | 1861 days | 5% |
| Alan Barton | 6/10 | 1861 days | 6% |
| Stephan | 1/10 | 1861 days | 3% |
| israel martinez fernandez | 8/10 | 1892 days | 7% |
| chin wan teng chin | 2/10 | 1923 days | 3% |
| Kelvin Smith | 8/10 | 1984 days | 6% |
| Jun Lim | 9/10 | 1984 days | 7% |
| James Farrawell | 10/10 | 2014 days | 6% |
| Mohamad Faeez Razali | 9/10 | 2045 days | 6% |
| B.L | 4/10 | 2137 days | 4% |
| kim thomas | 3/10 | 2167 days | 3% |
| russell lancaster | 8/10 | 2167 days | 6% |
| James Knipe | 1/10 | 2198 days | 2% |
| Ruth Lester | 4/10 | 2226 days | 4% |
| robert morse | 8/10 | 2226 days | 6% |
| Tac | 4/10 | 2226 days | 4% |
| Lee Summers | 4/10 | 2226 days | 4% |
| Mikel Artola | 8/10 | 2257 days | 6% |
| Ronny Etzion | 8/10 | 2257 days | 6% |
| Scrumpy | 1/10 | 2257 days | 2% |
| Anders Knutsson | 1/10 | 2257 days | 2% |
| Gerrida Coetsee | 9/10 | 2288 days | 6% |
| Clare Moody | 8/10 | 2288 days | 6% |
| ANANDKUMAR KUPPUSWAMY | 1/10 | 2288 days | 2% |
| Rene Reich | 8/10 | 2318 days | 6% |
| Luis Ruiz | 1/10 | 2318 days | 2% |
| Abdul Hafiz Mohamed | 8/10 | 2318 days | 6% |
| Frans Buissink | 8/10 | 2349 days | 5% |
| Kristoffer Israel | 10/10 | 2349 days | 6% |
| Susan Turnbull | 9/10 | 2349 days | 6% |
| Kristin | 3/10 | 2349 days | 3% |
| Peter Kennedy | 7/10 | 2379 days | 5% |
| Guru Prasad | 4/10 | 2379 days | 4% |
| Esther Sun | 9/10 | 2502 days | 5% |
| Elise Clark | 10/10 | 2502 days | 5% |
| Leigh Harris | 8/10 | 2532 days | 5% |
| Rich and Becky | 1/10 | 2532 days | 2% |
| Siti Sarah Salleh | 9/10 | 2563 days | 5% |
| Anonymous | 1/10 | 2563 days | 2% |
| Chris Persen | 3/10 | 2591 days | 3% |
| Graham Hook | 9/10 | 2622 days | 5% |
| Aisyah paramacitra | 9/10 | 2653 days | 5% |
| Daniel Jervis | 10/10 | 2653 days | 5% |
| Jelena Manojlovic | 1/10 | 2653 days | 2% |
| Marc Herrmann | 9/10 | 2683 days | 5% |
| Challin Meink | 2/10 | 2683 days | 2% |
| Eva Pospisilova | 10/10 | 2714 days | 5% |
| Guy Florack | 1/10 | 2714 days | 2% |
| Ben Stiller | 8/10 | 2744 days | 4% |
| Aizat Kassim | 8/10 | 2744 days | 4% |
| Adeline Ang | 7/10 | 2867 days | 4% |
| Alex Benham | 9/10 | 2897 days | 4% |
| Sandy Kent | 3/10 | 2897 days | 2% |
| Harald Ludtke | 8/10 | 2920 days | 4% |
| Debbie Elliott-Kelm | 9/10 | 2928 days | 4% |
| Bill Butler | 8/10 | 2928 days | 4% |
| Klaus | 7/10 | 2930 days | 4% |
| Solvejg Bjerg | 5/10 | 2938 days | 3% |
| Joel and Flora Holzer | 7/10 | 2942 days | 4% |
| Gregory Wieman | 9/10 | 2956 days | 4% |
| EMILIO MARTINEZ | 3/10 | 2987 days | 2% |
| Lynne Hamilton | 8/10 | 2987 days | 4% |
| Marian Taylor | 6/10 | 2987 days | 3% |
| Luuk Kienhorst | 7/10 | 3007 days | 3% |
| Ane Pujol | 7/10 | 3008 days | 3% |
| Declan McNeaney | 8/10 | 3018 days | 4% |
| Louise Nicholls | 6/10 | 3030 days | 3% |
| Nanda Dyke | 7/10 | 3032 days | 3% |
| Sarah | 8/10 | 3043 days | 4% |
| Rogier Post | 9/10 | 3046 days | 4% |
| Daniel | 1/10 | 3048 days | 1% |
| Frank Netherlands | 3/10 | 3048 days | 2% |
| Matt Raby | 8/10 | 3050 days | 4% |
| robyn Goodin | 8/10 | 3079 days | 3% |
| Eduardo Notivol | 9/10 | 3079 days | 4% |
| Mark Lynch | 1/10 | 3109 days | 1% |
| Jamie Belisle | 8/10 | 3262 days | 3% |
| Julie Coutton-Siadou | 7/10 | 3262 days | 3% |
| Steve Shields | 9/10 | 3262 days | 3% |
| Jaime Alarma Olmos | 7/10 | 3280 days | 3% |
| Jill Stebbing | 9/10 | 3283 days | 3% |
| Alexandra Zwiers | 10/10 | 3289 days | 3% |
| Ron Mollica | 10/10 | 3293 days | 3% |
| Sarah Wainwright | 9/10 | 3293 days | 3% |
| Jim McClarence | 5/10 | 3293 days | 2% |
| Stephan Friedrich | 8/10 | 3310 days | 3% |
| liam thomas | 4/10 | 3322 days | 2% |
| andrea evans | 3/10 | 3322 days | 2% |
| Klaas Huis | 8/10 | 3329 days | 3% |
| Dariusz Kasperski | 9/10 | 3353 days | 3% |
| Maria Schaer | 7/10 | 3372 days | 3% |
| Andrew Patterson | 10/10 | 3384 days | 3% |
| danielle shanahan | 10/10 | 3384 days | 3% |
| CHRIS MORGAN | 7/10 | 3414 days | 2% |
| Darren Ingram | 9/10 | 3414 days | 3% |
| Rebecca Wharton | 7/10 | 3674 days | 2% |
| Alex | 8/10 | 3677 days | 2% |
| Tracy | 1/10 | 3687 days | 1% |
| Roberta Hutchins | 1/10 | 3718 days | 1% |
| Corinna Fallenbuchel | 9/10 | 3734 days | 2% |
| Sebastiaan Bouwmeester | 5/10 | 3749 days | 1% |
| Melon Lord | 5/10 | 3749 days | 1% |
| Bartlomiej Berger | 7/10 | 3754 days | 2% |
| Jess | 5/10 | 3840 days | 1% |
| Jonny Ronnblom | 4/10 | 3992 days | 1% |
| Dhyan | 3/10 | 4024 days | 1% |
| Janina Zwerver | 7/10 | 4026 days | 1% |
| Herman Schulz | 7/10 | 4026 days | 1% |
| Benjamin | 3/10 | 4051 days | 0% |
| Roland Beer | 3/10 | 4071 days | 0% |
| Alexia Greasbaum | 6/10 | 4071 days | 1% |
| Jenna Vince | 1/10 | 4175 days | 0% |
| Steve Warren | 9/10 | 4205 days | 0% |
| Roy and Julie Burgess | 8/10 | 4319 days | 0% |
| heidihigginbottom | 1/10 | 4358 days | 0% |
| J Curt Kovacs | 10/10 | 4389 days | 1% |
| Michal Maly | 7/10 | 4415 days | 1% |
| Peter Jolliffe | 5/10 | 4417 days | 1% |
| Sandra and Thomas | 8/10 | 4467 days | 1% |
| Reijenga | 4/10 | 4470 days | 1% |
| Jonathan Vondette | 9/10 | 4470 days | 1% |
| Joan and Colin Price | 3/10 | 4480 days | 1% |
| Benedicte and Mathilde Colas | 9/10 | 4482 days | 1% |
| Alexander Klein | 7/10 | 4483 days | 1% |
| Camille | 7/10 | 4484 days | 1% |
| Urs Zuercher | 8/10 | 4484 days | 1% |
| Faassen | 7/10 | 4487 days | 1% |
| Judy | 8/10 | 4488 days | 1% |
| James Darren Tennant | 9/10 | 4491 days | 1% |
| Stefan Roth | 5/10 | 4495 days | 1% |
| Clausen | 8/10 | 4747 days | 1% |
| Fleming Lauridsen | 8/10 | 4763 days | 1% |
| Volker | 7/10 | 4763 days | 1% |
| Patricia Fearon | 7/10 | 4766 days | 1% |
| Stefes Wencke | 5/10 | 4767 days | 1% |
| Sue Robertson | 7/10 | 4767 days | 1% |
| Marjolein Hartsuiker | 8/10 | 4769 days | 1% |
| Ralf Glaser | 8/10 | 4771 days | 1% |
| Ursi Meier | 8/10 | 4777 days | 1% |
| Marco Scheiber | 8/10 | 4777 days | 1% |
| Kurt & Noemi Buhler | 8/10 | 4778 days | 1% |
| Roger ter Horst | 8/10 | 4778 days | 1% |
| Gunther & Lucia | 7/10 | 4780 days | 1% |
| Ellen Jacobs | 5/10 | 4781 days | 1% |
| Patricia Motzheim | 8/10 | 4782 days | 1% |
| dierikx | 8/10 | 4783 days | 1% |
| jarvis88 | 10/10 | 4783 days | 1% |
| Chris & Susanna | 7/10 | 4846 days | 1% |
| Robert Carswell | 8/10 | 4851 days | 1% |
| Laura McCusker | 7/10 | 4861 days | 1% |
| Alberto Redner | 8/10 | 4861 days | 1% |
| Scott & Madeleine Bancroft | 9/10 | 4865 days | 1% |
| Joemcquillan | 1/10 | 4906 days | 1% |
| Sharlene | 10/10 | 4906 days | 1% |
| Anita_H | 7/10 | 4906 days | 1% |
| Therea | 9/10 | 5088 days | 1% |
| mrsmaker | 1/10 | 5089 days | 1% |
| Laura Thrower | 7/10 | 5094 days | 1% |
| John & Lorraine | 5/10 | 5099 days | 1% |
| Coral Last | 8/10 | 5106 days | 1% |
| Marquardt and Bernd | 8/10 | 5106 days | 1% |
| Dennis McKrearty | 5/10 | 5106 days | 1% |
| Sue Top | 8/10 | 5107 days | 1% |
| Mikel Bruijnaers | 8/10 | 5108 days | 1% |
| Matthias Joos | 8/10 | 5109 days | 1% |
| albertisa | 2/10 | 5120 days | 1% |
| Nicolas | 8/10 | 5121 days | 1% |
| Berger | 7/10 | 5124 days | 1% |
| Peter & Margo Boullin | 6/10 | 5128 days | 1% |
| Dieter Uhlmann | 3/10 | 5131 days | 1% |
| Walter Peters | 1/10 | 5132 days | 1% |
| Schunanu | 5/10 | 5134 days | 1% |
| Andy | 7/10 | 5135 days | 1% |
| Rob | 7/10 | 5135 days | 1% |
| Harriet Banes | 7/10 | 5139 days | 1% |
| Gillian de Vries | 6/10 | 5141 days | 1% |
| Robert Haidt | 7/10 | 5141 days | 1% |
| John Allen | 9/10 | 5143 days | 1% |
| Friedli Manuela | 8/10 | 5143 days | 1% |
| Kiefer Osterrieder | 4/10 | 5143 days | 1% |
| Georgina Davey | 5/10 | 5145 days | 1% |
| chrisnicho | 9/10 | 5148 days | 1% |
| keithakehurst | 1/10 | 5148 days | 1% |
| Liliana | 1/10 | 5179 days | 1% |
| Jill | 8/10 | 5240 days | 1% |
| nzseeman | 8/10 | 5240 days | 1% |
| juliag | 10/10 | 5271 days | 1% |
| davinia81 | 10/10 | 5271 days | 1% |
| Monica Askew | 8/10 | 5402 days | 1% |
| Wal & Lynne | 4/10 | 5414 days | 1% |
| Mr_Mal | 4/10 | 5454 days | 1% |
| marisraneth | 8/10 | 5454 days | 1% |
| Peter and Hilda | 8/10 | 5454 days | 1% |
| Risch & Seybold | 6/10 | 5467 days | 1% |
| Schumacher | 8/10 | 5472 days | 1% |
| Stephen & Emma | 5/10 | 5472 days | 1% |
| Benedict Fluthman | 6/10 | 5475 days | 1% |
| Jonathan Martin | 6/10 | 5488 days | 1% |
| Susanne Strassmann | 7/10 | 5491 days | 1% |
| David | 7/10 | 5492 days | 1% |
| Dale King | 8/10 | 5494 days | 1% |
| Jobbs | 9/10 | 5494 days | 1% |
| Jann Clar | 8/10 | 5494 days | 1% |
| Luisa | 7/10 | 5495 days | 1% |
| Helen B | 9/10 | 5495 days | 1% |
| Zane Vest | 9/10 | 5506 days | 1% |
| kararina Kosten | 10/10 | 5507 days | 1% |
| Harmann Volker | 6/10 | 5507 days | 1% |
| Hans Weiss | 7/10 | 5511 days | 1% |
| Nick | 8/10 | 5512 days | 1% |
| Ines Diana | 6/10 | 5512 days | 1% |
| olafrick | 9/10 | 5513 days | 1% |
| Iwan Jones | 2/10 | 5513 days | 1% |
| Michael and Tanja Kreugel | 8/10 | 5522 days | 1% |
| Catherine Clavel | 8/10 | 5522 days | 1% |
| John Borneman | 9/10 | 5530 days | 1% |
| Florian Knoepfel | 8/10 | 5533 days | 1% |
| sophiep | 8/10 | 5559 days | 1% |
| Mike | 7/10 | 5559 days | 1% |
| carsteng | 8/10 | 5569 days | 1% |
| alasiac | 10/10 | 5575 days | 1% |
| Gary Brown | 7/10 | 5577 days | 1% |
| Aart Van Nooy | 5/10 | 5582 days | 1% |
| Mark Jenkins | 8/10 | 5583 days | 1% |
| Dan Mair | 7/10 | 5586 days | 1% |
| Alan Riley | 8/10 | 5587 days | 1% |
| Ann Riley | 8/10 | 5587 days | 1% |
| Graham Butt | 8/10 | 5598 days | 1% |
| Tillener | 8/10 | 5601 days | 1% |
| suemarieUK | 2/10 | 5605 days | 1% |
| BVanW | 6/10 | 5811 days | 1% |
| TomM | 10/10 | 5811 days | 1% |
| jenniferk | 10/10 | 5819 days | 1% |
| Katy1 | 8/10 | 5821 days | 1% |
| OdiliaF | 6/10 | 5838 days | 1% |
| amyd | 10/10 | 5850 days | 1% |
| JuliaG1 | 2/10 | 5852 days | 1% |
| Ed | 8/10 | 5856 days | 1% |
| marcusr | 9/10 | 5860 days | 1% |
| John | 5/10 | 5860 days | 1% |
| Visken | 7/10 | 5862 days | 1% |
| Marc | 8/10 | 5883 days | 1% |
| David | 9/10 | 5884 days | 1% |
| Kelly | 7/10 | 5885 days | 1% |
| Rob | 6/10 | 5895 days | 1% |
| David | 6/10 | 5932 days | 1% |
| Maggie | 8/10 | 5937 days | 1% |
| Brent | 10/10 | 6009 days | 1% |
| Jennifer | 7/10 | 6055 days | 1% |
| Alex and Thomas | 7/10 | 6196 days | 1% |
| Linda and Peter | 8/10 | 6198 days | 1% |
| Kathy Hawey | 6/10 | 6218 days | 1% |
| Helle and Ivan | 5/10 | 6223 days | 1% |
| Giles | 6/10 | 6290 days | 1% |
| Roman | 6/10 | 6290 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mighty Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.91% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 56 days. The Mighty Campervans experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mighty Campervans experience has been adjusted for 14 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 11 | -0.22% |
| 12 | -0.24% |
| 13 | -0.26% |
| 14 | -0.28% |
| 15 | -0.30% |
| 16 | -0.33% |
| 17 | -0.35% |
| … | … |
Balancing Adjustment
18.54% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.