Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mighty Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mighty Campervans
Valid Reviews
265 Valid Reviews
The Mighty Campervans experience has a total of 271 reviews. There are 265 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 265 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
8% |
| 9/10 | 36 |
|
14% |
| 8/10 | 72 |
|
27% |
| 7/10 | 43 |
|
16% |
| 6/10 | 19 |
|
7% |
| 5/10 | 18 |
|
7% |
| 4/10 | 14 |
|
5% |
| 3/10 | 12 |
|
5% |
| 2/10 | 6 |
|
2% |
| 1/10 | 25 |
|
9% |
65.43% Average
The raw data average (mean) for all the Mighty Campervans valid reviews is 65.43% and is based on 265 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
144 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 265 valid reviews, the experience has 144 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 144 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
4% |
| 9/10 | 14 |
|
10% |
| 8/10 | 49 |
|
34% |
| 7/10 | 37 |
|
26% |
| 6/10 | 16 |
|
11% |
| 5/10 | 12 |
|
8% |
| 4/10 | 4 |
|
3% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
71.11% Average
The raw data average (mean) for all the Mighty Campervans face-to-face reviews is 71.11% and is based on 144 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
58.26%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Reinier Hartog | 1/10 | 320 days | 74% |
| Julie Thieke | 1/10 | 717 days | 56% |
| Brinic | 6/10 | 838 days | 100% |
| Steven | 1/10 | 900 days | 42% |
| Zerbinati | 4/10 | 1143 days | 40% |
| Peter Potaka | 4/10 | 1599 days | 10% |
| Sharalyn Du Plessis | 9/10 | 1842 days | 9% |
| Gina DAVIS | 8/10 | 2117 days | 8% |
| Sheryl Cassity | 4/10 | 2117 days | 6% |
| Laura | 1/10 | 2118 days | 3% |
| Anthea Collazo | 5/10 | 2146 days | 6% |
| Alan Barton | 6/10 | 2146 days | 7% |
| Stephan | 1/10 | 2147 days | 3% |
| israel martinez fernandez | 8/10 | 2177 days | 8% |
| chin wan teng chin | 2/10 | 2209 days | 4% |
| Kelvin Smith | 8/10 | 2269 days | 8% |
| Jun Lim | 9/10 | 2270 days | 8% |
| James Farrawell | 10/10 | 2299 days | 8% |
| Mohamad Faeez Razali | 9/10 | 2330 days | 8% |
| B.L | 4/10 | 2422 days | 5% |
| kim thomas | 3/10 | 2452 days | 4% |
| russell lancaster | 8/10 | 2452 days | 7% |
| James Knipe | 1/10 | 2484 days | 3% |
| Ruth Lester | 4/10 | 2511 days | 5% |
| robert morse | 8/10 | 2511 days | 7% |
| Tac | 4/10 | 2512 days | 5% |
| Lee Summers | 4/10 | 2512 days | 5% |
| Mikel Artola | 8/10 | 2542 days | 7% |
| Ronny Etzion | 8/10 | 2542 days | 7% |
| Scrumpy | 1/10 | 2542 days | 3% |
| Anders Knutsson | 1/10 | 2542 days | 3% |
| Gerrida Coetsee | 9/10 | 2573 days | 7% |
| Clare Moody | 8/10 | 2573 days | 7% |
| ANANDKUMAR KUPPUSWAMY | 1/10 | 2574 days | 3% |
| Rene Reich | 8/10 | 2603 days | 7% |
| Luis Ruiz | 1/10 | 2603 days | 3% |
| Abdul Hafiz Mohamed | 8/10 | 2603 days | 7% |
| Frans Buissink | 8/10 | 2634 days | 6% |
| Kristoffer Israel | 10/10 | 2634 days | 7% |
| Susan Turnbull | 9/10 | 2634 days | 7% |
| Kristin | 3/10 | 2635 days | 4% |
| Peter Kennedy | 7/10 | 2664 days | 6% |
| Guru Prasad | 4/10 | 2664 days | 4% |
| Esther Sun | 9/10 | 2787 days | 6% |
| Elise Clark | 10/10 | 2787 days | 6% |
| Leigh Harris | 8/10 | 2817 days | 6% |
| Rich and Becky | 1/10 | 2818 days | 2% |
| Siti Sarah Salleh | 9/10 | 2848 days | 6% |
| Anonymous | 1/10 | 2849 days | 2% |
| Chris Persen | 3/10 | 2876 days | 3% |
| Graham Hook | 9/10 | 2907 days | 5% |
| Aisyah paramacitra | 9/10 | 2938 days | 5% |
| Daniel Jervis | 10/10 | 2938 days | 5% |
| Jelena Manojlovic | 1/10 | 2938 days | 2% |
| Marc Herrmann | 9/10 | 2968 days | 5% |
| Challin Meink | 2/10 | 2968 days | 2% |
| Eva Pospisilova | 10/10 | 2999 days | 5% |
| Guy Florack | 1/10 | 3000 days | 2% |
| Ben Stiller | 8/10 | 3029 days | 5% |
| Aizat Kassim | 8/10 | 3029 days | 5% |
| Adeline Ang | 7/10 | 3152 days | 4% |
| Alex Benham | 9/10 | 3182 days | 4% |
| Sandy Kent | 3/10 | 3182 days | 2% |
| Harald Ludtke | 8/10 | 3206 days | 4% |
| Debbie Elliott-Kelm | 9/10 | 3213 days | 4% |
| Bill Butler | 8/10 | 3213 days | 4% |
| Klaus | 7/10 | 3216 days | 4% |
| Solvejg Bjerg | 5/10 | 3224 days | 3% |
| Joel and Flora Holzer | 7/10 | 3228 days | 4% |
| Gregory Wieman | 9/10 | 3241 days | 4% |
| EMILIO MARTINEZ | 3/10 | 3272 days | 2% |
| Lynne Hamilton | 8/10 | 3272 days | 4% |
| Marian Taylor | 6/10 | 3272 days | 4% |
| Luuk Kienhorst | 7/10 | 3293 days | 4% |
| Ane Pujol | 7/10 | 3294 days | 4% |
| Declan McNeaney | 8/10 | 3303 days | 4% |
| Louise Nicholls | 6/10 | 3316 days | 3% |
| Nanda Dyke | 7/10 | 3318 days | 4% |
| Sarah | 8/10 | 3329 days | 4% |
| Rogier Post | 9/10 | 3332 days | 4% |
| Daniel | 1/10 | 3333 days | 2% |
| Frank Netherlands | 3/10 | 3333 days | 2% |
| Matt Raby | 8/10 | 3336 days | 4% |
| robyn Goodin | 8/10 | 3364 days | 4% |
| Eduardo Notivol | 9/10 | 3364 days | 4% |
| Mark Lynch | 1/10 | 3394 days | 1% |
| Jamie Belisle | 8/10 | 3547 days | 3% |
| Julie Coutton-Siadou | 7/10 | 3547 days | 3% |
| Steve Shields | 9/10 | 3547 days | 3% |
| Jaime Alarma Olmos | 7/10 | 3566 days | 3% |
| Jill Stebbing | 9/10 | 3569 days | 3% |
| Alexandra Zwiers | 10/10 | 3575 days | 3% |
| Ron Mollica | 10/10 | 3578 days | 3% |
| Sarah Wainwright | 9/10 | 3578 days | 3% |
| Jim McClarence | 5/10 | 3578 days | 2% |
| Stephan Friedrich | 8/10 | 3596 days | 3% |
| liam thomas | 4/10 | 3607 days | 2% |
| andrea evans | 3/10 | 3607 days | 2% |
| Klaas Huis | 8/10 | 3615 days | 3% |
| Dariusz Kasperski | 9/10 | 3638 days | 3% |
| Maria Schaer | 7/10 | 3658 days | 3% |
| Andrew Patterson | 10/10 | 3669 days | 3% |
| danielle shanahan | 10/10 | 3669 days | 3% |
| CHRIS MORGAN | 7/10 | 3699 days | 2% |
| Darren Ingram | 9/10 | 3699 days | 3% |
| Rebecca Wharton | 7/10 | 3960 days | 1% |
| Alex | 8/10 | 3963 days | 2% |
| Tracy | 1/10 | 3972 days | 1% |
| Roberta Hutchins | 1/10 | 4003 days | 1% |
| Corinna Fallenbuchel | 9/10 | 4020 days | 1% |
| Sebastiaan Bouwmeester | 5/10 | 4034 days | 1% |
| Melon Lord | 5/10 | 4034 days | 1% |
| Bartlomiej Berger | 7/10 | 4040 days | 1% |
| Jess | 5/10 | 4125 days | 1% |
| Jonny Ronnblom | 4/10 | 4278 days | 0% |
| Dhyan | 3/10 | 4310 days | 0% |
| Janina Zwerver | 7/10 | 4312 days | 0% |
| Herman Schulz | 7/10 | 4312 days | 0% |
| Benjamin | 3/10 | 4337 days | 0% |
| Roland Beer | 3/10 | 4357 days | 0% |
| Alexia Greasbaum | 6/10 | 4357 days | 0% |
| Jenna Vince | 1/10 | 4461 days | 1% |
| Steve Warren | 9/10 | 4490 days | 2% |
| Roy and Julie Burgess | 8/10 | 4604 days | 2% |
| heidihigginbottom | 1/10 | 4644 days | 1% |
| J Curt Kovacs | 10/10 | 4675 days | 2% |
| Michal Maly | 7/10 | 4701 days | 2% |
| Peter Jolliffe | 5/10 | 4703 days | 1% |
| Sandra and Thomas | 8/10 | 4753 days | 2% |
| Reijenga | 4/10 | 4756 days | 1% |
| Jonathan Vondette | 9/10 | 4756 days | 2% |
| Joan and Colin Price | 3/10 | 4766 days | 1% |
| Benedicte and Mathilde Colas | 9/10 | 4768 days | 2% |
| Alexander Klein | 7/10 | 4769 days | 2% |
| Camille | 7/10 | 4770 days | 2% |
| Urs Zuercher | 8/10 | 4770 days | 2% |
| Faassen | 7/10 | 4773 days | 2% |
| Judy | 8/10 | 4774 days | 2% |
| James Darren Tennant | 9/10 | 4777 days | 2% |
| Stefan Roth | 5/10 | 4781 days | 1% |
| Clausen | 8/10 | 5033 days | 2% |
| Fleming Lauridsen | 8/10 | 5049 days | 2% |
| Volker | 7/10 | 5049 days | 2% |
| Patricia Fearon | 7/10 | 5052 days | 2% |
| Stefes Wencke | 5/10 | 5053 days | 1% |
| Sue Robertson | 7/10 | 5053 days | 2% |
| Marjolein Hartsuiker | 8/10 | 5055 days | 2% |
| Ralf Glaser | 8/10 | 5057 days | 2% |
| Ursi Meier | 8/10 | 5063 days | 2% |
| Marco Scheiber | 8/10 | 5063 days | 2% |
| Kurt & Noemi Buhler | 8/10 | 5064 days | 2% |
| Roger ter Horst | 8/10 | 5064 days | 2% |
| Gunther & Lucia | 7/10 | 5066 days | 2% |
| Ellen Jacobs | 5/10 | 5067 days | 1% |
| Patricia Motzheim | 8/10 | 5068 days | 2% |
| dierikx | 8/10 | 5069 days | 2% |
| jarvis88 | 10/10 | 5069 days | 2% |
| Chris & Susanna | 7/10 | 5132 days | 2% |
| Robert Carswell | 8/10 | 5137 days | 2% |
| Laura McCusker | 7/10 | 5147 days | 2% |
| Alberto Redner | 8/10 | 5147 days | 2% |
| Scott & Madeleine Bancroft | 9/10 | 5151 days | 2% |
| Joemcquillan | 1/10 | 5192 days | 1% |
| Sharlene | 10/10 | 5192 days | 2% |
| Anita_H | 7/10 | 5192 days | 2% |
| Therea | 9/10 | 5374 days | 2% |
| mrsmaker | 1/10 | 5375 days | 1% |
| Laura Thrower | 7/10 | 5380 days | 2% |
| John & Lorraine | 5/10 | 5385 days | 1% |
| Coral Last | 8/10 | 5392 days | 2% |
| Marquardt and Bernd | 8/10 | 5392 days | 2% |
| Dennis McKrearty | 5/10 | 5392 days | 1% |
| Sue Top | 8/10 | 5393 days | 2% |
| Mikel Bruijnaers | 8/10 | 5394 days | 2% |
| Matthias Joos | 8/10 | 5395 days | 2% |
| albertisa | 2/10 | 5406 days | 1% |
| Nicolas | 8/10 | 5407 days | 2% |
| Berger | 7/10 | 5410 days | 2% |
| Peter & Margo Boullin | 6/10 | 5414 days | 2% |
| Dieter Uhlmann | 3/10 | 5417 days | 1% |
| Walter Peters | 1/10 | 5418 days | 1% |
| Schunanu | 5/10 | 5420 days | 1% |
| Andy | 7/10 | 5421 days | 2% |
| Rob | 7/10 | 5421 days | 2% |
| Harriet Banes | 7/10 | 5425 days | 2% |
| Gillian de Vries | 6/10 | 5427 days | 2% |
| Robert Haidt | 7/10 | 5427 days | 2% |
| John Allen | 9/10 | 5429 days | 2% |
| Friedli Manuela | 8/10 | 5429 days | 2% |
| Kiefer Osterrieder | 4/10 | 5429 days | 1% |
| Georgina Davey | 5/10 | 5431 days | 1% |
| chrisnicho | 9/10 | 5434 days | 2% |
| keithakehurst | 1/10 | 5434 days | 1% |
| Liliana | 1/10 | 5465 days | 1% |
| Jill | 8/10 | 5526 days | 2% |
| nzseeman | 8/10 | 5526 days | 2% |
| juliag | 10/10 | 5557 days | 2% |
| davinia81 | 10/10 | 5557 days | 2% |
| Monica Askew | 8/10 | 5687 days | 2% |
| Wal & Lynne | 4/10 | 5699 days | 1% |
| Mr_Mal | 4/10 | 5740 days | 1% |
| marisraneth | 8/10 | 5740 days | 2% |
| Peter and Hilda | 8/10 | 5740 days | 2% |
| Risch & Seybold | 6/10 | 5753 days | 2% |
| Schumacher | 8/10 | 5758 days | 2% |
| Stephen & Emma | 5/10 | 5758 days | 1% |
| Benedict Fluthman | 6/10 | 5761 days | 2% |
| Jonathan Martin | 6/10 | 5774 days | 2% |
| Susanne Strassmann | 7/10 | 5777 days | 2% |
| David | 7/10 | 5778 days | 2% |
| Dale King | 8/10 | 5780 days | 2% |
| Jobbs | 9/10 | 5780 days | 2% |
| Jann Clar | 8/10 | 5780 days | 2% |
| Luisa | 7/10 | 5781 days | 2% |
| Helen B | 9/10 | 5781 days | 2% |
| Zane Vest | 9/10 | 5792 days | 2% |
| kararina Kosten | 10/10 | 5793 days | 2% |
| Harmann Volker | 6/10 | 5793 days | 2% |
| Hans Weiss | 7/10 | 5797 days | 2% |
| Nick | 8/10 | 5798 days | 2% |
| Ines Diana | 6/10 | 5798 days | 2% |
| olafrick | 9/10 | 5799 days | 2% |
| Iwan Jones | 2/10 | 5799 days | 1% |
| Michael and Tanja Kreugel | 8/10 | 5808 days | 2% |
| Catherine Clavel | 8/10 | 5808 days | 2% |
| John Borneman | 9/10 | 5816 days | 2% |
| Florian Knoepfel | 8/10 | 5819 days | 2% |
| sophiep | 8/10 | 5845 days | 2% |
| Mike | 7/10 | 5845 days | 2% |
| carsteng | 8/10 | 5855 days | 2% |
| alasiac | 10/10 | 5861 days | 2% |
| Gary Brown | 7/10 | 5863 days | 2% |
| Aart Van Nooy | 5/10 | 5868 days | 1% |
| Mark Jenkins | 8/10 | 5869 days | 2% |
| Dan Mair | 7/10 | 5872 days | 2% |
| Alan Riley | 8/10 | 5873 days | 2% |
| Ann Riley | 8/10 | 5873 days | 2% |
| Graham Butt | 8/10 | 5884 days | 2% |
| Tillener | 8/10 | 5887 days | 2% |
| suemarieUK | 2/10 | 5891 days | 1% |
| BVanW | 6/10 | 6096 days | 2% |
| TomM | 10/10 | 6096 days | 2% |
| jenniferk | 10/10 | 6105 days | 2% |
| Katy1 | 8/10 | 6107 days | 2% |
| OdiliaF | 6/10 | 6124 days | 2% |
| amyd | 10/10 | 6136 days | 2% |
| JuliaG1 | 2/10 | 6138 days | 1% |
| Ed | 8/10 | 6141 days | 2% |
| marcusr | 9/10 | 6146 days | 2% |
| John | 5/10 | 6146 days | 1% |
| Visken | 7/10 | 6148 days | 2% |
| Marc | 8/10 | 6169 days | 2% |
| David | 9/10 | 6169 days | 2% |
| Kelly | 7/10 | 6171 days | 2% |
| Rob | 6/10 | 6180 days | 2% |
| David | 6/10 | 6218 days | 2% |
| Maggie | 8/10 | 6223 days | 2% |
| Brent | 10/10 | 6295 days | 2% |
| Jennifer | 7/10 | 6340 days | 2% |
| Alex and Thomas | 7/10 | 6482 days | 2% |
| Linda and Peter | 8/10 | 6484 days | 2% |
| Kathy Hawey | 6/10 | 6504 days | 2% |
| Helle and Ivan | 5/10 | 6509 days | 1% |
| Giles | 6/10 | 6576 days | 2% |
| Roman | 6/10 | 6576 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mighty Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.05% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Mighty Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mighty Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
21.04% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.