Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mighty Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mighty Campervans
Valid Reviews
264 Valid Reviews
The Mighty Campervans experience has a total of 270 reviews. There are 264 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 264 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
8% |
| 9/10 | 36 |
|
14% |
| 8/10 | 72 |
|
27% |
| 7/10 | 43 |
|
16% |
| 6/10 | 19 |
|
7% |
| 5/10 | 18 |
|
7% |
| 4/10 | 14 |
|
5% |
| 3/10 | 12 |
|
5% |
| 2/10 | 6 |
|
2% |
| 1/10 | 24 |
|
9% |
65.64% Average
The raw data average (mean) for all the Mighty Campervans valid reviews is 65.64% and is based on 264 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
144 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 264 valid reviews, the experience has 144 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 144 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
4% |
| 9/10 | 14 |
|
10% |
| 8/10 | 49 |
|
34% |
| 7/10 | 37 |
|
26% |
| 6/10 | 16 |
|
11% |
| 5/10 | 12 |
|
8% |
| 4/10 | 4 |
|
3% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
71.11% Average
The raw data average (mean) for all the Mighty Campervans face-to-face reviews is 71.11% and is based on 144 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
59.89%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Julie Thieke | 1/10 | 319 days | 50% |
| Brinic | 6/10 | 441 days | 100% |
| Steven | 1/10 | 503 days | 45% |
| Zerbinati | 4/10 | 745 days | 58% |
| Peter Potaka | 4/10 | 1202 days | 23% |
| Sharalyn Du Plessis | 9/10 | 1445 days | 17% |
| Gina DAVIS | 8/10 | 1720 days | 7% |
| Sheryl Cassity | 4/10 | 1720 days | 5% |
| Laura | 1/10 | 1720 days | 3% |
| Anthea Collazo | 5/10 | 1749 days | 5% |
| Alan Barton | 6/10 | 1749 days | 6% |
| Stephan | 1/10 | 1749 days | 3% |
| israel martinez fernandez | 8/10 | 1780 days | 7% |
| chin wan teng chin | 2/10 | 1811 days | 3% |
| Kelvin Smith | 8/10 | 1872 days | 6% |
| Jun Lim | 9/10 | 1872 days | 6% |
| James Farrawell | 10/10 | 1902 days | 6% |
| Mohamad Faeez Razali | 9/10 | 1933 days | 6% |
| B.L | 4/10 | 2025 days | 4% |
| kim thomas | 3/10 | 2055 days | 3% |
| russell lancaster | 8/10 | 2055 days | 6% |
| James Knipe | 1/10 | 2086 days | 2% |
| Ruth Lester | 4/10 | 2114 days | 4% |
| robert morse | 8/10 | 2114 days | 6% |
| Tac | 4/10 | 2114 days | 4% |
| Lee Summers | 4/10 | 2114 days | 4% |
| Mikel Artola | 8/10 | 2145 days | 6% |
| Ronny Etzion | 8/10 | 2145 days | 6% |
| Scrumpy | 1/10 | 2145 days | 2% |
| Anders Knutsson | 1/10 | 2145 days | 2% |
| Gerrida Coetsee | 9/10 | 2176 days | 6% |
| Clare Moody | 8/10 | 2176 days | 6% |
| ANANDKUMAR KUPPUSWAMY | 1/10 | 2176 days | 2% |
| Rene Reich | 8/10 | 2206 days | 5% |
| Luis Ruiz | 1/10 | 2206 days | 2% |
| Abdul Hafiz Mohamed | 8/10 | 2206 days | 5% |
| Frans Buissink | 8/10 | 2237 days | 5% |
| Kristoffer Israel | 10/10 | 2237 days | 5% |
| Susan Turnbull | 9/10 | 2237 days | 5% |
| Kristin | 3/10 | 2237 days | 3% |
| Peter Kennedy | 7/10 | 2267 days | 5% |
| Guru Prasad | 4/10 | 2267 days | 4% |
| Esther Sun | 9/10 | 2390 days | 5% |
| Elise Clark | 10/10 | 2390 days | 5% |
| Leigh Harris | 8/10 | 2420 days | 5% |
| Rich and Becky | 1/10 | 2420 days | 2% |
| Siti Sarah Salleh | 9/10 | 2451 days | 5% |
| Anonymous | 1/10 | 2451 days | 2% |
| Chris Persen | 3/10 | 2479 days | 3% |
| Graham Hook | 9/10 | 2510 days | 5% |
| Aisyah paramacitra | 9/10 | 2541 days | 5% |
| Daniel Jervis | 10/10 | 2541 days | 5% |
| Jelena Manojlovic | 1/10 | 2541 days | 2% |
| Marc Herrmann | 9/10 | 2571 days | 5% |
| Challin Meink | 2/10 | 2571 days | 2% |
| Eva Pospisilova | 10/10 | 2602 days | 5% |
| Guy Florack | 1/10 | 2602 days | 2% |
| Ben Stiller | 8/10 | 2632 days | 4% |
| Aizat Kassim | 8/10 | 2632 days | 4% |
| Adeline Ang | 7/10 | 2755 days | 4% |
| Alex Benham | 9/10 | 2785 days | 4% |
| Sandy Kent | 3/10 | 2785 days | 2% |
| Harald Ludtke | 8/10 | 2808 days | 4% |
| Debbie Elliott-Kelm | 9/10 | 2816 days | 4% |
| Bill Butler | 8/10 | 2816 days | 4% |
| Klaus | 7/10 | 2818 days | 4% |
| Solvejg Bjerg | 5/10 | 2826 days | 3% |
| Joel and Flora Holzer | 7/10 | 2830 days | 4% |
| Gregory Wieman | 9/10 | 2844 days | 4% |
| EMILIO MARTINEZ | 3/10 | 2875 days | 2% |
| Lynne Hamilton | 8/10 | 2875 days | 4% |
| Marian Taylor | 6/10 | 2875 days | 3% |
| Luuk Kienhorst | 7/10 | 2895 days | 4% |
| Ane Pujol | 7/10 | 2896 days | 4% |
| Declan McNeaney | 8/10 | 2906 days | 4% |
| Louise Nicholls | 6/10 | 2918 days | 3% |
| Nanda Dyke | 7/10 | 2920 days | 3% |
| Sarah | 8/10 | 2931 days | 4% |
| Rogier Post | 9/10 | 2934 days | 4% |
| Daniel | 1/10 | 2936 days | 1% |
| Frank Netherlands | 3/10 | 2936 days | 2% |
| Matt Raby | 8/10 | 2938 days | 4% |
| robyn Goodin | 8/10 | 2967 days | 4% |
| Eduardo Notivol | 9/10 | 2967 days | 4% |
| Mark Lynch | 1/10 | 2997 days | 1% |
| Jamie Belisle | 8/10 | 3150 days | 3% |
| Julie Coutton-Siadou | 7/10 | 3150 days | 3% |
| Steve Shields | 9/10 | 3150 days | 3% |
| Jaime Alarma Olmos | 7/10 | 3168 days | 3% |
| Jill Stebbing | 9/10 | 3171 days | 3% |
| Alexandra Zwiers | 10/10 | 3177 days | 3% |
| Ron Mollica | 10/10 | 3181 days | 3% |
| Sarah Wainwright | 9/10 | 3181 days | 3% |
| Jim McClarence | 5/10 | 3181 days | 2% |
| Stephan Friedrich | 8/10 | 3198 days | 3% |
| liam thomas | 4/10 | 3210 days | 2% |
| andrea evans | 3/10 | 3210 days | 2% |
| Klaas Huis | 8/10 | 3217 days | 3% |
| Dariusz Kasperski | 9/10 | 3241 days | 3% |
| Maria Schaer | 7/10 | 3260 days | 3% |
| Andrew Patterson | 10/10 | 3272 days | 3% |
| danielle shanahan | 10/10 | 3272 days | 3% |
| CHRIS MORGAN | 7/10 | 3302 days | 3% |
| Darren Ingram | 9/10 | 3302 days | 3% |
| Rebecca Wharton | 7/10 | 3562 days | 2% |
| Alex | 8/10 | 3565 days | 2% |
| Tracy | 1/10 | 3575 days | 1% |
| Roberta Hutchins | 1/10 | 3606 days | 1% |
| Corinna Fallenbuchel | 9/10 | 3622 days | 2% |
| Sebastiaan Bouwmeester | 5/10 | 3637 days | 1% |
| Melon Lord | 5/10 | 3637 days | 1% |
| Bartlomiej Berger | 7/10 | 3642 days | 2% |
| Jess | 5/10 | 3728 days | 1% |
| Jonny Ronnblom | 4/10 | 3880 days | 1% |
| Dhyan | 3/10 | 3912 days | 1% |
| Janina Zwerver | 7/10 | 3914 days | 1% |
| Herman Schulz | 7/10 | 3914 days | 1% |
| Benjamin | 3/10 | 3939 days | 1% |
| Roland Beer | 3/10 | 3959 days | 1% |
| Alexia Greasbaum | 6/10 | 3959 days | 1% |
| Jenna Vince | 1/10 | 4063 days | 0% |
| Steve Warren | 9/10 | 4093 days | 1% |
| Roy and Julie Burgess | 8/10 | 4207 days | 0% |
| heidihigginbottom | 1/10 | 4246 days | 0% |
| J Curt Kovacs | 10/10 | 4277 days | 0% |
| Michal Maly | 7/10 | 4303 days | 0% |
| Peter Jolliffe | 5/10 | 4305 days | 0% |
| Sandra and Thomas | 8/10 | 4355 days | 0% |
| Reijenga | 4/10 | 4358 days | 0% |
| Jonathan Vondette | 9/10 | 4358 days | 0% |
| Joan and Colin Price | 3/10 | 4368 days | 0% |
| Benedicte and Mathilde Colas | 9/10 | 4370 days | 0% |
| Alexander Klein | 7/10 | 4371 days | 0% |
| Camille | 7/10 | 4372 days | 0% |
| Urs Zuercher | 8/10 | 4372 days | 0% |
| Faassen | 7/10 | 4375 days | 0% |
| Judy | 8/10 | 4376 days | 0% |
| James Darren Tennant | 9/10 | 4379 days | 0% |
| Stefan Roth | 5/10 | 4383 days | 1% |
| Clausen | 8/10 | 4635 days | 1% |
| Fleming Lauridsen | 8/10 | 4651 days | 1% |
| Volker | 7/10 | 4651 days | 1% |
| Patricia Fearon | 7/10 | 4654 days | 1% |
| Stefes Wencke | 5/10 | 4655 days | 1% |
| Sue Robertson | 7/10 | 4655 days | 1% |
| Marjolein Hartsuiker | 8/10 | 4657 days | 1% |
| Ralf Glaser | 8/10 | 4659 days | 1% |
| Ursi Meier | 8/10 | 4665 days | 1% |
| Marco Scheiber | 8/10 | 4665 days | 1% |
| Kurt & Noemi Buhler | 8/10 | 4666 days | 1% |
| Roger ter Horst | 8/10 | 4666 days | 1% |
| Gunther & Lucia | 7/10 | 4668 days | 1% |
| Ellen Jacobs | 5/10 | 4669 days | 1% |
| Patricia Motzheim | 8/10 | 4670 days | 1% |
| dierikx | 8/10 | 4671 days | 1% |
| jarvis88 | 10/10 | 4671 days | 1% |
| Chris & Susanna | 7/10 | 4734 days | 1% |
| Robert Carswell | 8/10 | 4739 days | 1% |
| Laura McCusker | 7/10 | 4749 days | 1% |
| Alberto Redner | 8/10 | 4749 days | 1% |
| Scott & Madeleine Bancroft | 9/10 | 4753 days | 1% |
| Joemcquillan | 1/10 | 4794 days | 1% |
| Sharlene | 10/10 | 4794 days | 1% |
| Anita_H | 7/10 | 4794 days | 1% |
| Therea | 9/10 | 4976 days | 1% |
| mrsmaker | 1/10 | 4977 days | 1% |
| Laura Thrower | 7/10 | 4982 days | 1% |
| John & Lorraine | 5/10 | 4987 days | 1% |
| Coral Last | 8/10 | 4994 days | 1% |
| Marquardt and Bernd | 8/10 | 4994 days | 1% |
| Dennis McKrearty | 5/10 | 4994 days | 1% |
| Sue Top | 8/10 | 4995 days | 1% |
| Mikel Bruijnaers | 8/10 | 4996 days | 1% |
| Matthias Joos | 8/10 | 4997 days | 1% |
| albertisa | 2/10 | 5008 days | 1% |
| Nicolas | 8/10 | 5009 days | 1% |
| Berger | 7/10 | 5012 days | 1% |
| Peter & Margo Boullin | 6/10 | 5016 days | 1% |
| Dieter Uhlmann | 3/10 | 5019 days | 1% |
| Walter Peters | 1/10 | 5020 days | 1% |
| Schunanu | 5/10 | 5022 days | 1% |
| Andy | 7/10 | 5023 days | 1% |
| Rob | 7/10 | 5023 days | 1% |
| Harriet Banes | 7/10 | 5027 days | 1% |
| Gillian de Vries | 6/10 | 5029 days | 1% |
| Robert Haidt | 7/10 | 5029 days | 1% |
| John Allen | 9/10 | 5031 days | 1% |
| Friedli Manuela | 8/10 | 5031 days | 1% |
| Kiefer Osterrieder | 4/10 | 5031 days | 1% |
| Georgina Davey | 5/10 | 5033 days | 1% |
| chrisnicho | 9/10 | 5036 days | 1% |
| keithakehurst | 1/10 | 5036 days | 1% |
| Liliana | 1/10 | 5067 days | 1% |
| Jill | 8/10 | 5128 days | 1% |
| nzseeman | 8/10 | 5128 days | 1% |
| juliag | 10/10 | 5159 days | 1% |
| davinia81 | 10/10 | 5159 days | 1% |
| Monica Askew | 8/10 | 5290 days | 1% |
| Wal & Lynne | 4/10 | 5302 days | 1% |
| Mr_Mal | 4/10 | 5342 days | 1% |
| marisraneth | 8/10 | 5342 days | 1% |
| Peter and Hilda | 8/10 | 5342 days | 1% |
| Risch & Seybold | 6/10 | 5355 days | 1% |
| Schumacher | 8/10 | 5360 days | 1% |
| Stephen & Emma | 5/10 | 5360 days | 1% |
| Benedict Fluthman | 6/10 | 5363 days | 1% |
| Jonathan Martin | 6/10 | 5376 days | 1% |
| Susanne Strassmann | 7/10 | 5379 days | 1% |
| David | 7/10 | 5380 days | 1% |
| Dale King | 8/10 | 5382 days | 1% |
| Jobbs | 9/10 | 5382 days | 1% |
| Jann Clar | 8/10 | 5382 days | 1% |
| Luisa | 7/10 | 5383 days | 1% |
| Helen B | 9/10 | 5383 days | 1% |
| Zane Vest | 9/10 | 5394 days | 1% |
| kararina Kosten | 10/10 | 5395 days | 1% |
| Harmann Volker | 6/10 | 5395 days | 1% |
| Hans Weiss | 7/10 | 5399 days | 1% |
| Nick | 8/10 | 5400 days | 1% |
| Ines Diana | 6/10 | 5400 days | 1% |
| olafrick | 9/10 | 5401 days | 1% |
| Iwan Jones | 2/10 | 5401 days | 1% |
| Michael and Tanja Kreugel | 8/10 | 5410 days | 1% |
| Catherine Clavel | 8/10 | 5410 days | 1% |
| John Borneman | 9/10 | 5418 days | 1% |
| Florian Knoepfel | 8/10 | 5421 days | 1% |
| sophiep | 8/10 | 5447 days | 1% |
| Mike | 7/10 | 5447 days | 1% |
| carsteng | 8/10 | 5457 days | 1% |
| alasiac | 10/10 | 5463 days | 1% |
| Gary Brown | 7/10 | 5465 days | 1% |
| Aart Van Nooy | 5/10 | 5470 days | 1% |
| Mark Jenkins | 8/10 | 5471 days | 1% |
| Dan Mair | 7/10 | 5474 days | 1% |
| Alan Riley | 8/10 | 5475 days | 1% |
| Ann Riley | 8/10 | 5475 days | 1% |
| Graham Butt | 8/10 | 5486 days | 1% |
| Tillener | 8/10 | 5489 days | 1% |
| suemarieUK | 2/10 | 5493 days | 1% |
| BVanW | 6/10 | 5699 days | 1% |
| TomM | 10/10 | 5699 days | 1% |
| jenniferk | 10/10 | 5707 days | 1% |
| Katy1 | 8/10 | 5709 days | 1% |
| OdiliaF | 6/10 | 5726 days | 1% |
| amyd | 10/10 | 5738 days | 1% |
| JuliaG1 | 2/10 | 5740 days | 1% |
| Ed | 8/10 | 5744 days | 1% |
| marcusr | 9/10 | 5748 days | 1% |
| John | 5/10 | 5748 days | 1% |
| Visken | 7/10 | 5750 days | 1% |
| Marc | 8/10 | 5771 days | 1% |
| David | 9/10 | 5771 days | 1% |
| Kelly | 7/10 | 5773 days | 1% |
| Rob | 6/10 | 5783 days | 1% |
| David | 6/10 | 5820 days | 1% |
| Maggie | 8/10 | 5825 days | 1% |
| Brent | 10/10 | 5897 days | 1% |
| Jennifer | 7/10 | 5943 days | 1% |
| Alex and Thomas | 7/10 | 6084 days | 1% |
| Linda and Peter | 8/10 | 6086 days | 1% |
| Kathy Hawey | 6/10 | 6106 days | 1% |
| Helle and Ivan | 5/10 | 6111 days | 1% |
| Giles | 6/10 | 6178 days | 1% |
| Roman | 6/10 | 6178 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mighty Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.02% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 44 days. The Mighty Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mighty Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.96% |
| 198 | -3.98% |
| 199 | -4.00% |
| 200 | -4.02% |
| 201 | -4.04% |
| 202 | -4.06% |
| 203 | -4.08% |
| … | … |
Balancing Adjustment
19.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.