G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mighty Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mighty Campervans
Valid Reviews
264 Valid Reviews
The Mighty Campervans experience has a total of 270 reviews. There are 264 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 264 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
8% |
| 9/10 | 36 |
|
14% |
| 8/10 | 72 |
|
27% |
| 7/10 | 43 |
|
16% |
| 6/10 | 19 |
|
7% |
| 5/10 | 18 |
|
7% |
| 4/10 | 14 |
|
5% |
| 3/10 | 12 |
|
5% |
| 2/10 | 6 |
|
2% |
| 1/10 | 24 |
|
9% |
65.64% Average
The raw data average (mean) for all the Mighty Campervans valid reviews is 65.64% and is based on 264 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
144 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 264 valid reviews, the experience has 144 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 144 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
4% |
| 9/10 | 14 |
|
10% |
| 8/10 | 49 |
|
34% |
| 7/10 | 37 |
|
26% |
| 6/10 | 16 |
|
11% |
| 5/10 | 12 |
|
8% |
| 4/10 | 4 |
|
3% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
71.11% Average
The raw data average (mean) for all the Mighty Campervans face-to-face reviews is 71.11% and is based on 144 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
60.18%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Julie Thieke | 1/10 | 356 days | 50% |
| Brinic | 6/10 | 478 days | 100% |
| Steven | 1/10 | 540 days | 45% |
| Zerbinati | 4/10 | 782 days | 57% |
| Peter Potaka | 4/10 | 1239 days | 21% |
| Sharalyn Du Plessis | 9/10 | 1482 days | 15% |
| Gina DAVIS | 8/10 | 1757 days | 7% |
| Sheryl Cassity | 4/10 | 1757 days | 5% |
| Laura | 1/10 | 1757 days | 3% |
| Anthea Collazo | 5/10 | 1786 days | 5% |
| Alan Barton | 6/10 | 1786 days | 6% |
| Stephan | 1/10 | 1786 days | 3% |
| israel martinez fernandez | 8/10 | 1817 days | 6% |
| chin wan teng chin | 2/10 | 1848 days | 3% |
| Kelvin Smith | 8/10 | 1909 days | 6% |
| Jun Lim | 9/10 | 1909 days | 6% |
| James Farrawell | 10/10 | 1939 days | 6% |
| Mohamad Faeez Razali | 9/10 | 1970 days | 6% |
| B.L | 4/10 | 2062 days | 4% |
| kim thomas | 3/10 | 2092 days | 3% |
| russell lancaster | 8/10 | 2092 days | 6% |
| James Knipe | 1/10 | 2123 days | 2% |
| Ruth Lester | 4/10 | 2151 days | 4% |
| robert morse | 8/10 | 2151 days | 6% |
| Tac | 4/10 | 2151 days | 4% |
| Lee Summers | 4/10 | 2151 days | 4% |
| Mikel Artola | 8/10 | 2182 days | 6% |
| Ronny Etzion | 8/10 | 2182 days | 6% |
| Scrumpy | 1/10 | 2182 days | 2% |
| Anders Knutsson | 1/10 | 2182 days | 2% |
| Gerrida Coetsee | 9/10 | 2213 days | 6% |
| Clare Moody | 8/10 | 2213 days | 5% |
| ANANDKUMAR KUPPUSWAMY | 1/10 | 2213 days | 2% |
| Rene Reich | 8/10 | 2243 days | 5% |
| Luis Ruiz | 1/10 | 2243 days | 2% |
| Abdul Hafiz Mohamed | 8/10 | 2243 days | 5% |
| Frans Buissink | 8/10 | 2274 days | 5% |
| Kristoffer Israel | 10/10 | 2274 days | 5% |
| Susan Turnbull | 9/10 | 2274 days | 5% |
| Kristin | 3/10 | 2274 days | 3% |
| Peter Kennedy | 7/10 | 2304 days | 5% |
| Guru Prasad | 4/10 | 2304 days | 3% |
| Esther Sun | 9/10 | 2427 days | 5% |
| Elise Clark | 10/10 | 2427 days | 5% |
| Leigh Harris | 8/10 | 2457 days | 5% |
| Rich and Becky | 1/10 | 2457 days | 2% |
| Siti Sarah Salleh | 9/10 | 2488 days | 5% |
| Anonymous | 1/10 | 2488 days | 2% |
| Chris Persen | 3/10 | 2516 days | 3% |
| Graham Hook | 9/10 | 2547 days | 5% |
| Aisyah paramacitra | 9/10 | 2578 days | 5% |
| Daniel Jervis | 10/10 | 2578 days | 5% |
| Jelena Manojlovic | 1/10 | 2578 days | 2% |
| Marc Herrmann | 9/10 | 2608 days | 5% |
| Challin Meink | 2/10 | 2608 days | 2% |
| Eva Pospisilova | 10/10 | 2639 days | 4% |
| Guy Florack | 1/10 | 2639 days | 2% |
| Ben Stiller | 8/10 | 2669 days | 4% |
| Aizat Kassim | 8/10 | 2669 days | 4% |
| Adeline Ang | 7/10 | 2792 days | 4% |
| Alex Benham | 9/10 | 2822 days | 4% |
| Sandy Kent | 3/10 | 2822 days | 2% |
| Harald Ludtke | 8/10 | 2845 days | 4% |
| Debbie Elliott-Kelm | 9/10 | 2853 days | 4% |
| Bill Butler | 8/10 | 2853 days | 4% |
| Klaus | 7/10 | 2855 days | 4% |
| Solvejg Bjerg | 5/10 | 2863 days | 3% |
| Joel and Flora Holzer | 7/10 | 2867 days | 4% |
| Gregory Wieman | 9/10 | 2881 days | 4% |
| EMILIO MARTINEZ | 3/10 | 2912 days | 2% |
| Lynne Hamilton | 8/10 | 2912 days | 4% |
| Marian Taylor | 6/10 | 2912 days | 3% |
| Luuk Kienhorst | 7/10 | 2932 days | 3% |
| Ane Pujol | 7/10 | 2933 days | 3% |
| Declan McNeaney | 8/10 | 2943 days | 4% |
| Louise Nicholls | 6/10 | 2955 days | 3% |
| Nanda Dyke | 7/10 | 2957 days | 3% |
| Sarah | 8/10 | 2968 days | 4% |
| Rogier Post | 9/10 | 2971 days | 4% |
| Daniel | 1/10 | 2973 days | 1% |
| Frank Netherlands | 3/10 | 2973 days | 2% |
| Matt Raby | 8/10 | 2975 days | 4% |
| robyn Goodin | 8/10 | 3004 days | 3% |
| Eduardo Notivol | 9/10 | 3004 days | 3% |
| Mark Lynch | 1/10 | 3034 days | 1% |
| Jamie Belisle | 8/10 | 3187 days | 3% |
| Julie Coutton-Siadou | 7/10 | 3187 days | 3% |
| Steve Shields | 9/10 | 3187 days | 3% |
| Jaime Alarma Olmos | 7/10 | 3205 days | 3% |
| Jill Stebbing | 9/10 | 3208 days | 3% |
| Alexandra Zwiers | 10/10 | 3214 days | 3% |
| Ron Mollica | 10/10 | 3218 days | 3% |
| Sarah Wainwright | 9/10 | 3218 days | 3% |
| Jim McClarence | 5/10 | 3218 days | 2% |
| Stephan Friedrich | 8/10 | 3235 days | 3% |
| liam thomas | 4/10 | 3247 days | 2% |
| andrea evans | 3/10 | 3247 days | 2% |
| Klaas Huis | 8/10 | 3254 days | 3% |
| Dariusz Kasperski | 9/10 | 3278 days | 3% |
| Maria Schaer | 7/10 | 3297 days | 3% |
| Andrew Patterson | 10/10 | 3309 days | 3% |
| danielle shanahan | 10/10 | 3309 days | 3% |
| CHRIS MORGAN | 7/10 | 3339 days | 2% |
| Darren Ingram | 9/10 | 3339 days | 3% |
| Rebecca Wharton | 7/10 | 3599 days | 2% |
| Alex | 8/10 | 3602 days | 2% |
| Tracy | 1/10 | 3612 days | 1% |
| Roberta Hutchins | 1/10 | 3643 days | 1% |
| Corinna Fallenbuchel | 9/10 | 3659 days | 2% |
| Sebastiaan Bouwmeester | 5/10 | 3674 days | 1% |
| Melon Lord | 5/10 | 3674 days | 1% |
| Bartlomiej Berger | 7/10 | 3679 days | 2% |
| Jess | 5/10 | 3765 days | 1% |
| Jonny Ronnblom | 4/10 | 3917 days | 1% |
| Dhyan | 3/10 | 3949 days | 1% |
| Janina Zwerver | 7/10 | 3951 days | 1% |
| Herman Schulz | 7/10 | 3951 days | 1% |
| Benjamin | 3/10 | 3976 days | 0% |
| Roland Beer | 3/10 | 3996 days | 0% |
| Alexia Greasbaum | 6/10 | 3996 days | 1% |
| Jenna Vince | 1/10 | 4100 days | 0% |
| Steve Warren | 9/10 | 4130 days | 1% |
| Roy and Julie Burgess | 8/10 | 4244 days | 0% |
| heidihigginbottom | 1/10 | 4283 days | 0% |
| J Curt Kovacs | 10/10 | 4314 days | 0% |
| Michal Maly | 7/10 | 4340 days | 0% |
| Peter Jolliffe | 5/10 | 4342 days | 0% |
| Sandra and Thomas | 8/10 | 4392 days | 1% |
| Reijenga | 4/10 | 4395 days | 1% |
| Jonathan Vondette | 9/10 | 4395 days | 1% |
| Joan and Colin Price | 3/10 | 4405 days | 1% |
| Benedicte and Mathilde Colas | 9/10 | 4407 days | 1% |
| Alexander Klein | 7/10 | 4408 days | 1% |
| Camille | 7/10 | 4409 days | 1% |
| Urs Zuercher | 8/10 | 4409 days | 1% |
| Faassen | 7/10 | 4412 days | 1% |
| Judy | 8/10 | 4413 days | 1% |
| James Darren Tennant | 9/10 | 4416 days | 1% |
| Stefan Roth | 5/10 | 4420 days | 1% |
| Clausen | 8/10 | 4672 days | 1% |
| Fleming Lauridsen | 8/10 | 4688 days | 1% |
| Volker | 7/10 | 4688 days | 1% |
| Patricia Fearon | 7/10 | 4691 days | 1% |
| Stefes Wencke | 5/10 | 4692 days | 1% |
| Sue Robertson | 7/10 | 4692 days | 1% |
| Marjolein Hartsuiker | 8/10 | 4694 days | 1% |
| Ralf Glaser | 8/10 | 4696 days | 1% |
| Ursi Meier | 8/10 | 4702 days | 1% |
| Marco Scheiber | 8/10 | 4702 days | 1% |
| Kurt & Noemi Buhler | 8/10 | 4703 days | 1% |
| Roger ter Horst | 8/10 | 4703 days | 1% |
| Gunther & Lucia | 7/10 | 4705 days | 1% |
| Ellen Jacobs | 5/10 | 4706 days | 1% |
| Patricia Motzheim | 8/10 | 4707 days | 1% |
| dierikx | 8/10 | 4708 days | 1% |
| jarvis88 | 10/10 | 4708 days | 1% |
| Chris & Susanna | 7/10 | 4771 days | 1% |
| Robert Carswell | 8/10 | 4776 days | 1% |
| Laura McCusker | 7/10 | 4786 days | 1% |
| Alberto Redner | 8/10 | 4786 days | 1% |
| Scott & Madeleine Bancroft | 9/10 | 4790 days | 1% |
| Joemcquillan | 1/10 | 4831 days | 0% |
| Sharlene | 10/10 | 4831 days | 1% |
| Anita_H | 7/10 | 4831 days | 1% |
| Therea | 9/10 | 5013 days | 1% |
| mrsmaker | 1/10 | 5014 days | 0% |
| Laura Thrower | 7/10 | 5019 days | 1% |
| John & Lorraine | 5/10 | 5024 days | 1% |
| Coral Last | 8/10 | 5031 days | 1% |
| Marquardt and Bernd | 8/10 | 5031 days | 1% |
| Dennis McKrearty | 5/10 | 5031 days | 1% |
| Sue Top | 8/10 | 5032 days | 1% |
| Mikel Bruijnaers | 8/10 | 5033 days | 1% |
| Matthias Joos | 8/10 | 5034 days | 1% |
| albertisa | 2/10 | 5045 days | 1% |
| Nicolas | 8/10 | 5046 days | 1% |
| Berger | 7/10 | 5049 days | 1% |
| Peter & Margo Boullin | 6/10 | 5053 days | 1% |
| Dieter Uhlmann | 3/10 | 5056 days | 1% |
| Walter Peters | 1/10 | 5057 days | 0% |
| Schunanu | 5/10 | 5059 days | 1% |
| Andy | 7/10 | 5060 days | 1% |
| Rob | 7/10 | 5060 days | 1% |
| Harriet Banes | 7/10 | 5064 days | 1% |
| Gillian de Vries | 6/10 | 5066 days | 1% |
| Robert Haidt | 7/10 | 5066 days | 1% |
| John Allen | 9/10 | 5068 days | 1% |
| Friedli Manuela | 8/10 | 5068 days | 1% |
| Kiefer Osterrieder | 4/10 | 5068 days | 1% |
| Georgina Davey | 5/10 | 5070 days | 1% |
| chrisnicho | 9/10 | 5073 days | 1% |
| keithakehurst | 1/10 | 5073 days | 0% |
| Liliana | 1/10 | 5104 days | 0% |
| Jill | 8/10 | 5165 days | 1% |
| nzseeman | 8/10 | 5165 days | 1% |
| juliag | 10/10 | 5196 days | 1% |
| davinia81 | 10/10 | 5196 days | 1% |
| Monica Askew | 8/10 | 5327 days | 1% |
| Wal & Lynne | 4/10 | 5339 days | 1% |
| Mr_Mal | 4/10 | 5379 days | 1% |
| marisraneth | 8/10 | 5379 days | 1% |
| Peter and Hilda | 8/10 | 5379 days | 1% |
| Risch & Seybold | 6/10 | 5392 days | 1% |
| Schumacher | 8/10 | 5397 days | 1% |
| Stephen & Emma | 5/10 | 5397 days | 1% |
| Benedict Fluthman | 6/10 | 5400 days | 1% |
| Jonathan Martin | 6/10 | 5413 days | 1% |
| Susanne Strassmann | 7/10 | 5416 days | 1% |
| David | 7/10 | 5417 days | 1% |
| Dale King | 8/10 | 5419 days | 1% |
| Jobbs | 9/10 | 5419 days | 1% |
| Jann Clar | 8/10 | 5419 days | 1% |
| Luisa | 7/10 | 5420 days | 1% |
| Helen B | 9/10 | 5420 days | 1% |
| Zane Vest | 9/10 | 5431 days | 1% |
| kararina Kosten | 10/10 | 5432 days | 1% |
| Harmann Volker | 6/10 | 5432 days | 1% |
| Hans Weiss | 7/10 | 5436 days | 1% |
| Nick | 8/10 | 5437 days | 1% |
| Ines Diana | 6/10 | 5437 days | 1% |
| olafrick | 9/10 | 5438 days | 1% |
| Iwan Jones | 2/10 | 5438 days | 1% |
| Michael and Tanja Kreugel | 8/10 | 5447 days | 1% |
| Catherine Clavel | 8/10 | 5447 days | 1% |
| John Borneman | 9/10 | 5455 days | 1% |
| Florian Knoepfel | 8/10 | 5458 days | 1% |
| sophiep | 8/10 | 5484 days | 1% |
| Mike | 7/10 | 5484 days | 1% |
| carsteng | 8/10 | 5494 days | 1% |
| alasiac | 10/10 | 5500 days | 1% |
| Gary Brown | 7/10 | 5502 days | 1% |
| Aart Van Nooy | 5/10 | 5507 days | 1% |
| Mark Jenkins | 8/10 | 5508 days | 1% |
| Dan Mair | 7/10 | 5511 days | 1% |
| Alan Riley | 8/10 | 5512 days | 1% |
| Ann Riley | 8/10 | 5512 days | 1% |
| Graham Butt | 8/10 | 5523 days | 1% |
| Tillener | 8/10 | 5526 days | 1% |
| suemarieUK | 2/10 | 5530 days | 1% |
| BVanW | 6/10 | 5736 days | 1% |
| TomM | 10/10 | 5736 days | 1% |
| jenniferk | 10/10 | 5744 days | 1% |
| Katy1 | 8/10 | 5746 days | 1% |
| OdiliaF | 6/10 | 5763 days | 1% |
| amyd | 10/10 | 5775 days | 1% |
| JuliaG1 | 2/10 | 5777 days | 1% |
| Ed | 8/10 | 5781 days | 1% |
| marcusr | 9/10 | 5785 days | 1% |
| John | 5/10 | 5786 days | 1% |
| Visken | 7/10 | 5788 days | 1% |
| Marc | 8/10 | 5809 days | 1% |
| David | 9/10 | 5809 days | 1% |
| Kelly | 7/10 | 5810 days | 1% |
| Rob | 6/10 | 5820 days | 1% |
| David | 6/10 | 5857 days | 1% |
| Maggie | 8/10 | 5862 days | 1% |
| Brent | 10/10 | 5934 days | 1% |
| Jennifer | 7/10 | 5980 days | 1% |
| Alex and Thomas | 7/10 | 6121 days | 1% |
| Linda and Peter | 8/10 | 6123 days | 1% |
| Kathy Hawey | 6/10 | 6143 days | 1% |
| Helle and Ivan | 5/10 | 6148 days | 1% |
| Giles | 6/10 | 6215 days | 1% |
| Roman | 6/10 | 6215 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mighty Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.03% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 41 days. The Mighty Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mighty Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.97% |
| 198 | -3.99% |
| 199 | -4.01% |
| 200 | -4.03% |
| 201 | -4.05% |
| 202 | -4.07% |
| 203 | -4.09% |
| … | … |
Balancing Adjustment
19.50% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.