Excellent Experience!

When we started planning our New Zealand trip we reviewed car rental prices and couldn’t understand why Apex were so much cheaper than other more well known companies and that made us a little wary. However we found out that Apex cars are not normally brand new like most of the other companies use but can be four or five year old cars. Other than that everything on offer seemed to be as good as all the other companies. Opting to go with Apex for a six week rental literally saved us hundreds of dollars! We made a simple free phone call from the arrival hall and were picked up without any problem at Auckland Airport by one of their shuttle buses and taken to their off site location. Our agent was a very nice guy called Daniel who went over everything in our booking. We had already opted for a reasonable sized car, wanting some comfort for the many miles we were facing but Daniel suggested a slight upgrade to a larger vehicle. We initially thought “Oh here we go with the upsell” however this did seem to make sense and so we agreed to it. What a great suggestion and good decision, as the comfort and size of our car has been one of the unexpected highlights of our holiday, especially when travelling on some of the unsurfaced roads that you come across now and then. We looked forward to every journey and had plenty of space to transport our stuff around New Zealand. Yes the car is 4-5 years old but is in very good condition and had everything we needed. Thank you again Daniel you have helped to make our trip very special.

(note, this particular car did not have a Sat Nav data card installed but we just connected our phone and used Waze instead)

Apex also arranged our ferry crossing from North to South Island and included it in our rental at no additional cost and we were able to drop the car back at Christchurch Airport which fitted in perfectly with our travel plans.

Our experience of using Apex Car Rental has been excellent

Reviewed almost 2 years ago

Service was good, however the Toyota rented to us was sub standard.

The brakes screeched incessantly, the rear trunk door did the same, and most of all the AC did not work. I mentioned this to Apex and all I got was sorry about that, no offer of some compensation for their vehicle failure.

Reviewed almost 2 years ago

Phoned to book a car.

Lady was so rude and abrasive, simply said "we don't have any cars available". She didn't even give me a chance to tell her what dates I was actually looking to hire for! Not a good impression at all and kept shopping around.

Reviewed almost 2 years ago

have used their services b4, happy.

this time, due to the omicron situation, we have cancelled out flights to QT, but couldn't locate mu rental car info. Today the friendly staff from Apex called, and i was willing to pay my penalty fees, as it's my negligence, however he said they understand, no fees! wow, i will certain rebook with them when i'm down there in Nov! thank you

Reviewed over 3 years ago and experienced in February 2022

Easy to book, pick up, and half the price of the other companies.

Cars are sometimes a little beat up, but mechanically fine. Never had an issue, book everytime in Queenstown.

Reviewed over 3 years ago and experienced in January 2021

I hired a car from Napier and drove it to Wellington.

This was the best price with most others double the price. On arriving in Wellington I was in a rush to catch my flight but the driver was very helpful and got me to the terminal promptly. What I did not realise was that I had left my laptop in the car. The staff at Apex were so helpful in locating it for me and packaging it up so a courier could collect and deliver it to Auckland the next day. All was returned in great condition. Great service and very helpful, Thank you Apex.

Reviewed over 3 years ago and experienced in September 2020