Excellent Experience!

When we started planning our New Zealand trip we reviewed car rental prices and couldn’t understand why Apex were so much cheaper than other more well known companies and that made us a little wary. However we found out that Apex cars are not normally brand new like most of the other companies use but can be four or five year old cars. Other than that everything on offer seemed to be as good as all the other companies. Opting to go with Apex for a six week rental literally saved us hundreds of dollars! We made a simple free phone call from the arrival hall and were picked up without any problem at Auckland Airport by one of their shuttle buses and taken to their off site location. Our agent was a very nice guy called Daniel who went over everything in our booking. We had already opted for a reasonable sized car, wanting some comfort for the many miles we were facing but Daniel suggested a slight upgrade to a larger vehicle. We initially thought “Oh here we go with the upsell” however this did seem to make sense and so we agreed to it. What a great suggestion and good decision, as the comfort and size of our car has been one of the unexpected highlights of our holiday, especially when travelling on some of the unsurfaced roads that you come across now and then. We looked forward to every journey and had plenty of space to transport our stuff around New Zealand. Yes the car is 4-5 years old but is in very good condition and had everything we needed. Thank you again Daniel you have helped to make our trip very special.

(note, this particular car did not have a Sat Nav data card installed but we just connected our phone and used Waze instead)

Apex also arranged our ferry crossing from North to South Island and included it in our rental at no additional cost and we were able to drop the car back at Christchurch Airport which fitted in perfectly with our travel plans.

Our experience of using Apex Car Rental has been excellent

Reviewed 8 months ago

Easily the best price by a long way.

Easy pickup and drop off. Friendly staff and great shuttle service. Car was good too, no probs. Exceptional service from Christchurch airport depot after my husband realised he left his wallet in the console after being dropped back to the airport. We rang them they located the wallet, no problem for them they dropped the wallet back to him. Thank you Apex

Reviewed about 2 years ago

I am extremely disappointed with the Apex rental - already during the Apex shuttle transfer the Apex employee was in rush and because of this he throwed our suitcase out of the car - damaging it to unusable

state. Everything was written officially written down in the office and Apex has acknowledge the unfortunate situation and promised a refund when we return the car. After we returned the car - Apex employees made an explicit and repeated promise that they will contact us regarding the refund within a day after our return. Not only they have not contacted us, but they completely ignored email requests for resolvement.

Second issue was even worse - during a trip we had a defect (a Tire) - which, we know needs to be fixed/replaced on the driver's expense and we did so - however, we had an additional Road-side Assistance Insurence paid to Apex and when using it - followed precisely the instruction from the phone call - even so, we were asked to pay additionel large fee on the spot - with instruction that this will be covered by our Road-side Assitance by Apex after return of the car. Situation repeated - when we returned the car, presented all documents, Apex employees had made an explicit promise to resolve the refund day after the return - yet absolutely no contact month after - even after repeated attempts for communication - this is absolutely unacceptable.

Situation now seems very clear - do not TRUST Apex employees, not over phone, not in person. Do not expect they will answer emails. Avoid this disastrous service and do not use Apex rental.

Reviewed 5 months ago and experienced in March 2024

My partner and I flew to Nelson for a funeral and flying back on the same day.

Was booked with AVIS but had REALLY BAD EXPERIENCE.

So after leaving Avis who we had booked a car with, car less we found APEX Nelson.

The lady was so lovely and in minutes we had a car and it was half the price of Avis.

Just wanted to say THANK YOU APEX for making a bad start to the day a great one. Will use you and tell all how friends to use you too. Thanks APEX XXX

Reviewed over 3 years ago

I am extremely disappointed with the Apex rental - already during the Apex shuttle transfer the Apex employee was in rush and because of this he throwed our suitcase out of the car - damaging it to unusable

state. Everything was written officially written down in the office and Apex has acknowledge the unfortunate situation and promised a refund when we return the car. After we returned the car - Apex employees made an explicit and repeated promise that they will contact us regarding the refund within a day after our return. Not only they have not contacted us, but they completely ignored email requests for resolvement.

Second issue was even worse - during a trip we had a defect (a Tire) - which, we know needs to be fixed/replaced on the driver's expense and we did so - however, we had an additional Road-side Assistance Insurence paid to Apex and when using it - followed precisely the instruction from the phone call - even so, we were asked to pay additionel large fee on the spot - with instruction that this will be covered by our Road-side Assitance by Apex after return of the car. Situation repeated - when we returned the car, presented all documents, Apex employees had made an explicit promise to resolve the refund day after the return - yet absolutely no contact month after - even after repeated attempts for communication - this is absolutely unacceptable.

Situation now seems very clear - do not TRUST Apex employees, not over phone, not in person. Do not expect they will answer emails. Avoid this disastrous service and do not use Apex rental.

Reviewed 5 months ago and experienced in March 2024

Phoned to book a car.

Lady was so rude and abrasive, simply said "we don't have any cars available". She didn't even give me a chance to tell her what dates I was actually looking to hire for! Not a good impression at all and kept shopping around.

Reviewed 9 months ago

I wouldn't rent with them again.

I rented from Queenstown with a drop off at Christchurch Airport. My flight left at 8:35 am and on the contract said I was dropping off at 8 am. I assumed that there would be an after hours drop off since it is an airport location. When I showed up at 6 am to drop off car, I was met by a locked gate and no after hours information. I missed my flight and had to spend $745 for same day tickets on a later flight. I've never rented from an airport car rental with no after hours key drop.

I felt as though Queenstown should have given me the information when I rented with them. When I contacted them, they didn't seem to care. I was hoping to inform them so others wouldn't experience what I did.

I learned my lesson and next time will rent with Hertz or Avis, in the end, Apex cost me a lot more money and stress.

Reviewed 11 months ago

I've rented from Apex before and they are very good.

This time we rented a car for six days, pick up Christchurch, drop off Queenstown. The service at Christchurch was prompt and friendly, the same when we dropped the car off at Queenstown.

The car we rented was a 4 year old Corolla that had done 95,000 kms. It was spotless inside and had a couple of hard to see scratches on the front bumper and the driver's door. It went perfectly the entire trip.

Apex were nearly $300 cheaper than other well known companies. And also cheaper than some smaller companies who have a one way rental fixed charge.

Thoroughly recommend Apex.

Reviewed about 1 year ago

Absolutely disgusting service, on booking my daughter got charged a $60 after hour fee as her flight didn’t get in until 10pm, the day before she was flying her flights got delayed by 2 hours then was

charged another $160 after hour fee.

Reviewed over 1 year ago

I have used this company for years and have allways been very happy with them.

Great value and service. But.... when booking through the Picton branch a few weeks ago I needed to change the pickup location.

I rang the Picton branch, requested the change and asked if there was an extra charge. "If you've already paid, there's no problem."

I was charged an extra $141!

On calling the branch I was basically told that was not the conversation I had and was offered a 50% refund on the extra charge.

I wrote to customer service - no reply. I emailed head office - no reply.

Today I called customer service and was told there is no head office to talk to and I needed to settle it with the Picton office.

Really guys? A very frustrated customer.

Reviewed over 2 years ago

We flew to Napier expecting a car at the airport as advertised.

Instead we received an email the night before indicating a taxi to thier depot was required. $32 later we picked up the car. Had to arrange a friend to deliver us from thier depot to the airport. Not recommended, its a scam.

Reviewed about 3 years ago