G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for ZORB Rotorua.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
ZORB Rotorua
Valid Reviews
133 Valid Reviews
The ZORB Rotorua experience has a total of 134 reviews. There are 133 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 133 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
21% |
| 9/10 | 17 |
|
13% |
| 8/10 | 38 |
|
29% |
| 7/10 | 26 |
|
20% |
| 6/10 | 13 |
|
10% |
| 5/10 | 5 |
|
4% |
| 4/10 | 4 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.50% Average
The raw data average (mean) for all the ZORB Rotorua valid reviews is 78.50% and is based on 133 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
120 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 133 valid reviews, the experience has 120 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 120 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 24 |
|
20% |
| 9/10 | 16 |
|
13% |
| 8/10 | 37 |
|
31% |
| 7/10 | 21 |
|
18% |
| 6/10 | 12 |
|
10% |
| 5/10 | 4 |
|
3% |
| 4/10 | 4 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.42% Average
The raw data average (mean) for all the ZORB Rotorua face-to-face reviews is 78.42% and is based on 120 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
88.35%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Tina Perkins | 10/10 | 378 days | 100% |
| Izzy | 7/10 | 2143 days | 4% |
| Auba Mateos | 10/10 | 3246 days | 2% |
| May | 10/10 | 3312 days | 2% |
| Nathan Raymond | 4/10 | 3574 days | 1% |
| Raylene Luison | 8/10 | 3582 days | 2% |
| Tamara | 10/10 | 3607 days | 2% |
| Brennan Jungling | 8/10 | 3613 days | 1% |
| Anita Wallace | 9/10 | 3613 days | 1% |
| Linda and Gunther | 10/10 | 3649 days | 1% |
| Janek Belcher | 8/10 | 4283 days | 0% |
| Robert Erni | 7/10 | 4284 days | 0% |
| Vanessa | 8/10 | 4303 days | 0% |
| Olivia | 8/10 | 4318 days | 0% |
| Callum | 8/10 | 4318 days | 0% |
| David Lee | 8/10 | 4683 days | 1% |
| Thibault Bonenfant | 10/10 | 4767 days | 1% |
| Lisa Blake | 8/10 | 4777 days | 1% |
| Elisabeth | 10/10 | 5058 days | 1% |
| Asha | 7/10 | 5096 days | 1% |
| Mark & Beth Kaufman | 8/10 | 5131 days | 1% |
| Harry Simpson | 10/10 | 5134 days | 1% |
| kirribilliangel | 7/10 | 5218 days | 1% |
| Dave van Bergen | 8/10 | 5366 days | 1% |
| Jennifer Holloway | 9/10 | 5376 days | 1% |
| Julia | 10/10 | 5385 days | 1% |
| Isabell | 7/10 | 5390 days | 1% |
| Tim | 6/10 | 5392 days | 1% |
| WeddingMaven | 9/10 | 5402 days | 1% |
| Natthien Le Gall | 7/10 | 5403 days | 1% |
| Paap | 8/10 | 5407 days | 1% |
| Wouter Jansen | 8/10 | 5407 days | 1% |
| Kat Fleming | 9/10 | 5416 days | 1% |
| Invictus | 8/10 | 5583 days | 1% |
| heather Cardinal | 3/10 | 5722 days | 0% |
| Mathias Skov | 6/10 | 5781 days | 1% |
| jameswhite | 8/10 | 5849 days | 1% |
| asiacritics | 6/10 | 5857 days | 1% |
| nancyburns | 7/10 | 5857 days | 1% |
| Lesley Nixon | 4/10 | 5867 days | 1% |
| Ash Sturm | 10/10 | 5887 days | 1% |
| clairet | 7/10 | 5966 days | 1% |
| BryonyS | 10/10 | 6089 days | 1% |
| Sofie | 8/10 | 6101 days | 1% |
| desl | 10/10 | 6101 days | 1% |
| Steve Harper | 7/10 | 6108 days | 1% |
| Yvanna | 8/10 | 6120 days | 1% |
| LucyPoland | 9/10 | 6122 days | 1% |
| Amelie | 8/10 | 6122 days | 1% |
| OllyD | 7/10 | 6130 days | 1% |
| JessicaS1 | 9/10 | 6133 days | 1% |
| TomC1 | 8/10 | 6134 days | 1% |
| TrevorK | 8/10 | 6134 days | 1% |
| AndyK | 10/10 | 6134 days | 1% |
| SarahK | 10/10 | 6134 days | 1% |
| FrancesG | 8/10 | 6134 days | 1% |
| RachelR | 10/10 | 6134 days | 1% |
| SofiaBrazil | 8/10 | 6134 days | 1% |
| EmmaL | 10/10 | 6134 days | 1% |
| Sarah | 9/10 | 6137 days | 1% |
| Ed | 8/10 | 6137 days | 1% |
| Carmel | 10/10 | 6141 days | 1% |
| Amanda Williams | 10/10 | 6141 days | 1% |
| Cilla | 10/10 | 6142 days | 1% |
| MayGermany | 6/10 | 6143 days | 1% |
| Craig | 10/10 | 6158 days | 1% |
| Florian | 10/10 | 6158 days | 1% |
| SonjaS | 8/10 | 6160 days | 1% |
| Mimi | 10/10 | 6165 days | 1% |
| Jasmine | 10/10 | 6167 days | 1% |
| Rose | 7/10 | 6167 days | 1% |
| Liz | 7/10 | 6173 days | 1% |
| Bonnie Turner | 5/10 | 6191 days | 1% |
| Stephanie | 9/10 | 6201 days | 1% |
| Sonja | 6/10 | 6205 days | 1% |
| Helen | 7/10 | 6213 days | 1% |
| Liekens | 7/10 | 6221 days | 1% |
| Evelyn | 10/10 | 6235 days | 1% |
| Michelle | 7/10 | 6275 days | 1% |
| Chris | 10/10 | 6276 days | 1% |
| Dave | 8/10 | 6291 days | 1% |
| Anna | 10/10 | 6298 days | 1% |
| Ele | 10/10 | 6326 days | 1% |
| Brent Scanlan | 8/10 | 6443 days | 1% |
| Bernie | 9/10 | 6487 days | 1% |
| Emily Houston | 8/10 | 6498 days | 1% |
| Gina | 8/10 | 6510 days | 1% |
| Julie | 7/10 | 6510 days | 1% |
| Katharina | 9/10 | 6513 days | 1% |
| Chris | 4/10 | 6526 days | 1% |
| Andre Obineche | 8/10 | 6541 days | 1% |
| Clive | 7/10 | 6541 days | 1% |
| Lindsey Woosnam | 9/10 | 6544 days | 1% |
| Anu | 5/10 | 6547 days | 1% |
| Lanni | 7/10 | 6548 days | 1% |
| Andrew | 8/10 | 6548 days | 1% |
| Andrew Porter | 6/10 | 6549 days | 1% |
| Pete | 7/10 | 6590 days | 1% |
| Orla | 6/10 | 6591 days | 1% |
| Richard Kindgren | 7/10 | 6593 days | 1% |
| Miriam&Eva | 6/10 | 6791 days | 1% |
| HalRoberts | 7/10 | 6813 days | 1% |
| Will | 8/10 | 6817 days | 1% |
| Helen | 9/10 | 6819 days | 1% |
| Heather | 10/10 | 6819 days | 1% |
| Matt | 8/10 | 6819 days | 1% |
| Richard | 7/10 | 6819 days | 1% |
| ShoshanaAbrams | 9/10 | 6822 days | 1% |
| Elaine | 8/10 | 6822 days | 1% |
| Gwen | 4/10 | 6825 days | 1% |
| Matt | 9/10 | 6829 days | 1% |
| Gillian | 6/10 | 6830 days | 1% |
| Lorraine | 6/10 | 6837 days | 1% |
| Jack | 5/10 | 6837 days | 1% |
| Jen | 6/10 | 6837 days | 1% |
| TrineLyst | 8/10 | 6838 days | 1% |
| Sean | 5/10 | 6841 days | 1% |
| Marcus | 7/10 | 6841 days | 1% |
| Katie | 7/10 | 6841 days | 1% |
| Dan | 8/10 | 6842 days | 1% |
| Sarah | 7/10 | 6842 days | 1% |
| Emma Gareth | 8/10 | 6853 days | 1% |
| MariaNorman | 8/10 | 6857 days | 1% |
| MarcHarris | 8/10 | 6857 days | 1% |
| Tom | 8/10 | 6866 days | 1% |
| Lucy | 9/10 | 6866 days | 1% |
| Nissa | 9/10 | 6866 days | 1% |
| Suzy | 7/10 | 6871 days | 1% |
| Nina | 6/10 | 6873 days | 1% |
| Inga | 5/10 | 6873 days | 1% |
| FredAndersson | 6/10 | 6877 days | 1% |
| Cat | 9/10 | 6879 days | 1% |
| SallySpencer | 3/10 | 6892 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The ZORB Rotorua experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the ZORB Rotorua experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The ZORB Rotorua experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
1.97% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.