Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kahu Kayaks.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kahu Kayaks
Valid Reviews
223 Valid Reviews
The Kahu Kayaks experience has a total of 224 reviews. There are 223 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 223 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 112 |
|
50% |
| 9/10 | 62 |
|
28% |
| 8/10 | 36 |
|
16% |
| 7/10 | 9 |
|
4% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.93% Average
The raw data average (mean) for all the Kahu Kayaks valid reviews is 91.93% and is based on 223 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
174 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 223 valid reviews, the experience has 174 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 174 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 74 |
|
43% |
| 9/10 | 55 |
|
32% |
| 8/10 | 33 |
|
19% |
| 7/10 | 8 |
|
5% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.57% Average
The raw data average (mean) for all the Kahu Kayaks face-to-face reviews is 90.57% and is based on 174 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.24%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kara | 10/10 | 1357 days | 100% |
| Seaghan & Dune | 10/10 | 1447 days | 75% |
| Pat Burns | 10/10 | 2484 days | 21% |
| Sabine Gauss | 9/10 | 3207 days | 13% |
| Rashi Birla | 10/10 | 3227 days | 13% |
| Alex Patteron | 10/10 | 3267 days | 12% |
| Marcel Felder | 10/10 | 3303 days | 12% |
| Tom Rogers | 8/10 | 3306 days | 12% |
| Olde Vogel | 8/10 | 3306 days | 12% |
| Lieke vol Velde | 9/10 | 3306 days | 12% |
| Katharina | 8/10 | 3311 days | 12% |
| Eurard Achille | 8/10 | 3319 days | 12% |
| Nickolas Jonkergouw | 9/10 | 3335 days | 12% |
| Miriam Gamble | 9/10 | 3350 days | 11% |
| Michelle O'Regen | 10/10 | 3547 days | 9% |
| Dahlia Ahmed | 9/10 | 3570 days | 9% |
| Lee Sandberg | 10/10 | 3597 days | 9% |
| Tina Rust | 10/10 | 3598 days | 9% |
| Alice and James | 7/10 | 3616 days | 8% |
| Chloe Guerillot | 6/10 | 3621 days | 7% |
| Christopher Rotsch | 8/10 | 3655 days | 8% |
| Tarillon Family | 7/10 | 3935 days | 5% |
| Charles Aubry | 9/10 | 3967 days | 5% |
| Arvid Hellquist | 9/10 | 3977 days | 4% |
| Damaris Mayer | 8/10 | 3984 days | 4% |
| David and Stephan | 10/10 | 4014 days | 4% |
| Devan Sheppard | 9/10 | 4032 days | 4% |
| Christina | 7/10 | 4292 days | 1% |
| Kathrin Lerch | 10/10 | 4292 days | 1% |
| Erik Nestlez | 10/10 | 4293 days | 1% |
| Nina Helmling | 8/10 | 4308 days | 1% |
| Steffen | 9/10 | 4308 days | 1% |
| Barbara | 10/10 | 4322 days | 1% |
| Marinette | 8/10 | 4322 days | 1% |
| Luca Scheuemeier | 10/10 | 4322 days | 1% |
| Kristina | 8/10 | 4353 days | 0% |
| Volker | 8/10 | 4353 days | 0% |
| jonas meier | 9/10 | 4374 days | 0% |
| Romina Bolz | 8/10 | 4374 days | 0% |
| Paul Balfour | 8/10 | 4379 days | 0% |
| Eric and Nienke | 9/10 | 4400 days | 6% |
| Julie Hatch | 10/10 | 4461 days | 6% |
| Rampon | 9/10 | 4662 days | 6% |
| Debiesse | 10/10 | 4663 days | 6% |
| Hendrik Rother | 10/10 | 4666 days | 6% |
| Claire | 8/10 | 4675 days | 6% |
| Jana Simcikova | 10/10 | 4677 days | 6% |
| Fabian Koitka | 9/10 | 4695 days | 6% |
| Michal Maly | 8/10 | 4701 days | 6% |
| JohnHyde | 10/10 | 4734 days | 6% |
| Aurelie Morin | 7/10 | 4756 days | 5% |
| Natalie Nubler | 10/10 | 4757 days | 6% |
| Anne Sutkowi | 7/10 | 4765 days | 5% |
| Sasha and Sandra Bonavia | 9/10 | 4765 days | 6% |
| Erik Funk | 9/10 | 4772 days | 6% |
| Harald Prinz | 8/10 | 4776 days | 6% |
| James Darren Tennant | 10/10 | 4777 days | 6% |
| scoopy | 10/10 | 5009 days | 6% |
| Goran Backlund | 9/10 | 5025 days | 6% |
| Tinne Cis | 6/10 | 5037 days | 5% |
| Richard and Janet | 10/10 | 5043 days | 6% |
| Michael Jefferies | 10/10 | 5043 days | 6% |
| Harald | 10/10 | 5049 days | 6% |
| Anne King | 9/10 | 5049 days | 6% |
| Matt Kelley | 9/10 | 5049 days | 6% |
| Lotte Zwail | 9/10 | 5049 days | 6% |
| Hannah Bean | 8/10 | 5051 days | 6% |
| Mike & Jennie | 9/10 | 5051 days | 6% |
| Mike & Mandy | 8/10 | 5051 days | 6% |
| pamr | 8/10 | 5053 days | 6% |
| Villa | 9/10 | 5054 days | 6% |
| Richard Spandonk | 8/10 | 5057 days | 6% |
| Franziska & Katrin | 10/10 | 5061 days | 6% |
| Clemens | 10/10 | 5062 days | 6% |
| Devon Urlacher | 8/10 | 5063 days | 6% |
| Thomas Krause | 8/10 | 5063 days | 6% |
| Lilja Bjork Hermannsdottir | 7/10 | 5068 days | 5% |
| Remy van Heugten | 8/10 | 5068 days | 6% |
| Keith_W | 10/10 | 5069 days | 6% |
| Annika | 10/10 | 5069 days | 6% |
| ToGy | 8/10 | 5069 days | 6% |
| Alfred & Henrike | 10/10 | 5094 days | 6% |
| Barbsldh | 10/10 | 5100 days | 6% |
| Deirdre Hayes | 8/10 | 5137 days | 6% |
| Cornelia & Josef | 9/10 | 5143 days | 6% |
| Fran & Roger | 10/10 | 5148 days | 6% |
| Mark Bakker | 8/10 | 5148 days | 6% |
| Gert | 9/10 | 5161 days | 6% |
| katel86 | 10/10 | 5222 days | 6% |
| Martin Potter | 9/10 | 5373 days | 6% |
| Anezka Hlavacova | 9/10 | 5389 days | 6% |
| Dave Jones | 9/10 | 5390 days | 6% |
| Rolf | 8/10 | 5397 days | 6% |
| Wouter Moui | 9/10 | 5398 days | 6% |
| Canada | 10/10 | 5398 days | 6% |
| Michael Long | 10/10 | 5399 days | 6% |
| Beat & Connie | 10/10 | 5400 days | 6% |
| Jacob Nube | 9/10 | 5402 days | 6% |
| Andy Cameron-Daniels | 10/10 | 5404 days | 6% |
| khs | 9/10 | 5406 days | 6% |
| Ann Parry | 10/10 | 5410 days | 6% |
| Adam Hayley | 7/10 | 5418 days | 5% |
| Katie Nicol | 10/10 | 5419 days | 6% |
| Darren Bruestle | 9/10 | 5421 days | 6% |
| Tom | 9/10 | 5424 days | 6% |
| Russell Stevens | 8/10 | 5424 days | 6% |
| Philipp Rau | 9/10 | 5425 days | 6% |
| Luc Marchand | 10/10 | 5426 days | 6% |
| Julia | 10/10 | 5426 days | 6% |
| Leslie Aldridge | 10/10 | 5427 days | 6% |
| Jorgen vahl Rasmussen | 9/10 | 5427 days | 6% |
| pjfranke | 10/10 | 5434 days | 6% |
| Beate Godsk | 9/10 | 5434 days | 6% |
| Bunthorne | 10/10 | 5465 days | 6% |
| emthekiwi | 10/10 | 5557 days | 6% |
| Demmers | 10/10 | 5649 days | 6% |
| Phineas Smith-Fox | 9/10 | 5707 days | 6% |
| wilsoneng | 10/10 | 5740 days | 6% |
| Maria | 9/10 | 5740 days | 6% |
| Tim Smith | 10/10 | 5762 days | 6% |
| BenH | 10/10 | 5771 days | 6% |
| Flora | 10/10 | 5773 days | 6% |
| Vera Van Schie | 10/10 | 5779 days | 6% |
| Thomas K | 9/10 | 5780 days | 6% |
| Jannievan Osnabrugge | 10/10 | 5781 days | 6% |
| Helen B | 9/10 | 5781 days | 6% |
| Ferth | 10/10 | 5785 days | 6% |
| Roos | 9/10 | 5785 days | 6% |
| Klass | 9/10 | 5785 days | 6% |
| Hannah Clark | 10/10 | 5792 days | 6% |
| Ingrid Overes | 10/10 | 5798 days | 6% |
| Tracey Buschl | 10/10 | 5799 days | 6% |
| Mitchell Mapletree | 10/10 | 5815 days | 6% |
| Maki | 10/10 | 5830 days | 6% |
| nigelwaterhouse | 9/10 | 5830 days | 6% |
| Ed | 10/10 | 5830 days | 6% |
| Dogmatix | 10/10 | 5830 days | 6% |
| sophiep | 9/10 | 5845 days | 6% |
| biene | 10/10 | 5845 days | 6% |
| Susann Koschmeider | 10/10 | 5865 days | 6% |
| Karen Raven | 8/10 | 5868 days | 6% |
| Eimear Doyle | 10/10 | 5873 days | 6% |
| Ton Buil | 9/10 | 5873 days | 6% |
| amzbellz | 10/10 | 5922 days | 6% |
| Kurt Smudzinski | 10/10 | 5952 days | 6% |
| bertel | 10/10 | 5988 days | 6% |
| desl | 10/10 | 6105 days | 6% |
| martinat | 10/10 | 6105 days | 6% |
| Van Lent | 8/10 | 6106 days | 6% |
| S Schlesinger | 10/10 | 6109 days | 6% |
| Andrew Smith | 9/10 | 6111 days | 6% |
| BevanLisa | 9/10 | 6122 days | 6% |
| Barry Smith | 9/10 | 6125 days | 6% |
| Mia | 10/10 | 6126 days | 6% |
| Soeren Rasmussen | 10/10 | 6128 days | 6% |
| eatc | 10/10 | 6136 days | 6% |
| A | 9/10 | 6136 days | 6% |
| Charles | 8/10 | 6137 days | 6% |
| Dalibor | 10/10 | 6139 days | 6% |
| ChristopherD | 8/10 | 6139 days | 6% |
| CarolB | 10/10 | 6139 days | 6% |
| Emma Louise | 9/10 | 6148 days | 6% |
| Christina | 8/10 | 6153 days | 6% |
| Rachel | 10/10 | 6154 days | 6% |
| AlastairP | 10/10 | 6162 days | 6% |
| mike smith | 10/10 | 6162 days | 6% |
| Caroline | 9/10 | 6162 days | 6% |
| Busson | 8/10 | 6167 days | 6% |
| Hans | 7/10 | 6169 days | 5% |
| Nicole | 10/10 | 6169 days | 6% |
| Tanja | 10/10 | 6169 days | 6% |
| Dianne | 9/10 | 6173 days | 6% |
| LeaM | 9/10 | 6175 days | 6% |
| AndreM | 10/10 | 6175 days | 6% |
| JohannesE | 7/10 | 6175 days | 5% |
| Bernd | 10/10 | 6176 days | 6% |
| KTinga | 9/10 | 6176 days | 6% |
| Lucas | 10/10 | 6177 days | 6% |
| Josefine | 10/10 | 6177 days | 6% |
| alex | 10/10 | 6177 days | 6% |
| Richard Rodd | 10/10 | 6183 days | 6% |
| rar | 10/10 | 6183 days | 6% |
| Melanie | 10/10 | 6185 days | 6% |
| Katherine | 10/10 | 6210 days | 6% |
| Claire | 9/10 | 6217 days | 6% |
| Tim | 10/10 | 6225 days | 6% |
| Maureen | 10/10 | 6225 days | 6% |
| lming60 | 10/10 | 6230 days | 6% |
| peter_lowles | 10/10 | 6235 days | 6% |
| mike brett | 8/10 | 6239 days | 6% |
| RhysandSteffi | 10/10 | 6255 days | 6% |
| Paula Semmens | 9/10 | 6263 days | 6% |
| StephR | 10/10 | 6264 days | 6% |
| Rudolf Meredith | 10/10 | 6265 days | 6% |
| Max | 9/10 | 6340 days | 6% |
| Rhea | 9/10 | 6413 days | 6% |
| annemarie_and_markus | 10/10 | 6456 days | 6% |
| charlotte | 9/10 | 6478 days | 6% |
| jahirst | 10/10 | 6487 days | 6% |
| Liz | 9/10 | 6488 days | 6% |
| Barnie | 10/10 | 6491 days | 6% |
| Christine | 10/10 | 6491 days | 6% |
| Kolacny | 10/10 | 6491 days | 6% |
| Mie Toft Pedersen | 9/10 | 6501 days | 6% |
| Emily Houston | 10/10 | 6502 days | 6% |
| Dirk | 10/10 | 6504 days | 6% |
| Ian Ridgeway | 10/10 | 6506 days | 6% |
| Loodle | 9/10 | 6516 days | 6% |
| Zurcher Marco | 3/10 | 6532 days | 3% |
| Anna | 10/10 | 6545 days | 6% |
| Hugh McCarthy | 6/10 | 6552 days | 5% |
| Tony and Ken | 10/10 | 6552 days | 6% |
| Anneli | 8/10 | 6553 days | 6% |
| holly parker | 10/10 | 6563 days | 6% |
| Vince | 10/10 | 6573 days | 6% |
| Lena | 10/10 | 6583 days | 6% |
| Carolr | 9/10 | 6594 days | 6% |
| MarkReid | 10/10 | 6795 days | 6% |
| Hazel | 9/10 | 6829 days | 6% |
| Magnus | 8/10 | 6835 days | 6% |
| Katie | 10/10 | 6838 days | 6% |
| Heather | 10/10 | 6842 days | 6% |
| Jacob Mille | 10/10 | 6849 days | 6% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kahu Kayaks experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Kahu Kayaks experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kahu Kayaks experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
1.11% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.