Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kahu Kayaks.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kahu Kayaks
Valid Reviews
223 Valid Reviews
The Kahu Kayaks experience has a total of 224 reviews. There are 223 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 223 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 112 |
|
50% |
| 9/10 | 62 |
|
28% |
| 8/10 | 36 |
|
16% |
| 7/10 | 9 |
|
4% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.93% Average
The raw data average (mean) for all the Kahu Kayaks valid reviews is 91.93% and is based on 223 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
174 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 223 valid reviews, the experience has 174 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 174 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 74 |
|
43% |
| 9/10 | 55 |
|
32% |
| 8/10 | 33 |
|
19% |
| 7/10 | 8 |
|
5% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.57% Average
The raw data average (mean) for all the Kahu Kayaks face-to-face reviews is 90.57% and is based on 174 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.06%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kara | 10/10 | 962 days | 100% |
| Seaghan & Dune | 10/10 | 1052 days | 82% |
| Pat Burns | 10/10 | 2089 days | 9% |
| Sabine Gauss | 9/10 | 2812 days | 6% |
| Rashi Birla | 10/10 | 2832 days | 6% |
| Alex Patteron | 10/10 | 2872 days | 6% |
| Marcel Felder | 10/10 | 2908 days | 6% |
| Tom Rogers | 8/10 | 2911 days | 6% |
| Olde Vogel | 8/10 | 2911 days | 6% |
| Lieke vol Velde | 9/10 | 2911 days | 6% |
| Katharina | 8/10 | 2916 days | 6% |
| Eurard Achille | 8/10 | 2924 days | 6% |
| Nickolas Jonkergouw | 9/10 | 2940 days | 6% |
| Miriam Gamble | 9/10 | 2955 days | 6% |
| Michelle O'Regen | 10/10 | 3152 days | 5% |
| Dahlia Ahmed | 9/10 | 3175 days | 5% |
| Lee Sandberg | 10/10 | 3202 days | 5% |
| Tina Rust | 10/10 | 3203 days | 5% |
| Alice and James | 7/10 | 3221 days | 4% |
| Chloe Guerillot | 6/10 | 3226 days | 4% |
| Christopher Rotsch | 8/10 | 3260 days | 5% |
| Tarillon Family | 7/10 | 3540 days | 3% |
| Charles Aubry | 9/10 | 3572 days | 3% |
| Arvid Hellquist | 9/10 | 3582 days | 3% |
| Damaris Mayer | 8/10 | 3589 days | 3% |
| David and Stephan | 10/10 | 3619 days | 3% |
| Devan Sheppard | 9/10 | 3637 days | 3% |
| Christina | 7/10 | 3897 days | 2% |
| Kathrin Lerch | 10/10 | 3897 days | 2% |
| Erik Nestlez | 10/10 | 3898 days | 2% |
| Nina Helmling | 8/10 | 3913 days | 2% |
| Steffen | 9/10 | 3913 days | 2% |
| Barbara | 10/10 | 3927 days | 2% |
| Marinette | 8/10 | 3927 days | 2% |
| Luca Scheuemeier | 10/10 | 3927 days | 2% |
| Kristina | 8/10 | 3958 days | 2% |
| Volker | 8/10 | 3958 days | 2% |
| jonas meier | 9/10 | 3979 days | 2% |
| Romina Bolz | 8/10 | 3979 days | 2% |
| Paul Balfour | 8/10 | 3984 days | 2% |
| Eric and Nienke | 9/10 | 4005 days | 2% |
| Julie Hatch | 10/10 | 4066 days | 1% |
| Rampon | 9/10 | 4267 days | 0% |
| Debiesse | 10/10 | 4268 days | 0% |
| Hendrik Rother | 10/10 | 4271 days | 0% |
| Claire | 8/10 | 4280 days | 0% |
| Jana Simcikova | 10/10 | 4282 days | 0% |
| Fabian Koitka | 9/10 | 4300 days | 0% |
| Michal Maly | 8/10 | 4306 days | 0% |
| JohnHyde | 10/10 | 4339 days | 0% |
| Aurelie Morin | 7/10 | 4361 days | 0% |
| Natalie Nubler | 10/10 | 4362 days | 0% |
| Anne Sutkowi | 7/10 | 4370 days | 0% |
| Sasha and Sandra Bonavia | 9/10 | 4370 days | 0% |
| Erik Funk | 9/10 | 4377 days | 0% |
| Harald Prinz | 8/10 | 4381 days | 2% |
| James Darren Tennant | 10/10 | 4382 days | 2% |
| scoopy | 10/10 | 4614 days | 2% |
| Goran Backlund | 9/10 | 4630 days | 2% |
| Tinne Cis | 6/10 | 4642 days | 2% |
| Richard and Janet | 10/10 | 4648 days | 2% |
| Michael Jefferies | 10/10 | 4648 days | 2% |
| Harald | 10/10 | 4654 days | 2% |
| Anne King | 9/10 | 4654 days | 2% |
| Matt Kelley | 9/10 | 4654 days | 2% |
| Lotte Zwail | 9/10 | 4654 days | 2% |
| Hannah Bean | 8/10 | 4656 days | 2% |
| Mike & Jennie | 9/10 | 4656 days | 2% |
| Mike & Mandy | 8/10 | 4656 days | 2% |
| pamr | 8/10 | 4658 days | 2% |
| Villa | 9/10 | 4659 days | 2% |
| Richard Spandonk | 8/10 | 4662 days | 2% |
| Franziska & Katrin | 10/10 | 4666 days | 2% |
| Clemens | 10/10 | 4667 days | 2% |
| Devon Urlacher | 8/10 | 4668 days | 2% |
| Thomas Krause | 8/10 | 4668 days | 2% |
| Lilja Bjork Hermannsdottir | 7/10 | 4673 days | 2% |
| Remy van Heugten | 8/10 | 4673 days | 2% |
| Keith_W | 10/10 | 4674 days | 2% |
| Annika | 10/10 | 4674 days | 2% |
| ToGy | 8/10 | 4674 days | 2% |
| Alfred & Henrike | 10/10 | 4699 days | 2% |
| Barbsldh | 10/10 | 4705 days | 2% |
| Deirdre Hayes | 8/10 | 4742 days | 2% |
| Cornelia & Josef | 9/10 | 4748 days | 2% |
| Fran & Roger | 10/10 | 4753 days | 2% |
| Mark Bakker | 8/10 | 4753 days | 2% |
| Gert | 9/10 | 4766 days | 2% |
| katel86 | 10/10 | 4827 days | 2% |
| Martin Potter | 9/10 | 4978 days | 2% |
| Anezka Hlavacova | 9/10 | 4994 days | 2% |
| Dave Jones | 9/10 | 4995 days | 2% |
| Rolf | 8/10 | 5002 days | 2% |
| Wouter Moui | 9/10 | 5003 days | 2% |
| Canada | 10/10 | 5003 days | 2% |
| Michael Long | 10/10 | 5004 days | 2% |
| Beat & Connie | 10/10 | 5005 days | 2% |
| Jacob Nube | 9/10 | 5007 days | 2% |
| Andy Cameron-Daniels | 10/10 | 5009 days | 2% |
| khs | 9/10 | 5011 days | 2% |
| Ann Parry | 10/10 | 5015 days | 2% |
| Adam Hayley | 7/10 | 5023 days | 2% |
| Katie Nicol | 10/10 | 5024 days | 2% |
| Darren Bruestle | 9/10 | 5026 days | 2% |
| Tom | 9/10 | 5029 days | 2% |
| Russell Stevens | 8/10 | 5029 days | 2% |
| Philipp Rau | 9/10 | 5030 days | 2% |
| Luc Marchand | 10/10 | 5031 days | 2% |
| Julia | 10/10 | 5031 days | 2% |
| Leslie Aldridge | 10/10 | 5032 days | 2% |
| Jorgen vahl Rasmussen | 9/10 | 5032 days | 2% |
| pjfranke | 10/10 | 5039 days | 2% |
| Beate Godsk | 9/10 | 5039 days | 2% |
| Bunthorne | 10/10 | 5070 days | 2% |
| emthekiwi | 10/10 | 5162 days | 2% |
| Demmers | 10/10 | 5254 days | 2% |
| Phineas Smith-Fox | 9/10 | 5312 days | 2% |
| wilsoneng | 10/10 | 5345 days | 2% |
| Maria | 9/10 | 5345 days | 2% |
| Tim Smith | 10/10 | 5367 days | 2% |
| BenH | 10/10 | 5376 days | 2% |
| Flora | 10/10 | 5378 days | 2% |
| Vera Van Schie | 10/10 | 5384 days | 2% |
| Thomas K | 9/10 | 5385 days | 2% |
| Jannievan Osnabrugge | 10/10 | 5386 days | 2% |
| Helen B | 9/10 | 5386 days | 2% |
| Ferth | 10/10 | 5390 days | 2% |
| Roos | 9/10 | 5390 days | 2% |
| Klass | 9/10 | 5390 days | 2% |
| Hannah Clark | 10/10 | 5397 days | 2% |
| Ingrid Overes | 10/10 | 5403 days | 2% |
| Tracey Buschl | 10/10 | 5404 days | 2% |
| Mitchell Mapletree | 10/10 | 5420 days | 2% |
| Maki | 10/10 | 5435 days | 2% |
| nigelwaterhouse | 9/10 | 5435 days | 2% |
| Ed | 10/10 | 5435 days | 2% |
| Dogmatix | 10/10 | 5435 days | 2% |
| sophiep | 9/10 | 5450 days | 2% |
| biene | 10/10 | 5450 days | 2% |
| Susann Koschmeider | 10/10 | 5470 days | 2% |
| Karen Raven | 8/10 | 5473 days | 2% |
| Eimear Doyle | 10/10 | 5478 days | 2% |
| Ton Buil | 9/10 | 5478 days | 2% |
| amzbellz | 10/10 | 5527 days | 2% |
| Kurt Smudzinski | 10/10 | 5557 days | 2% |
| bertel | 10/10 | 5593 days | 2% |
| desl | 10/10 | 5710 days | 2% |
| martinat | 10/10 | 5710 days | 2% |
| Van Lent | 8/10 | 5712 days | 2% |
| S Schlesinger | 10/10 | 5714 days | 2% |
| Andrew Smith | 9/10 | 5716 days | 2% |
| BevanLisa | 9/10 | 5727 days | 2% |
| Barry Smith | 9/10 | 5730 days | 2% |
| Mia | 10/10 | 5731 days | 2% |
| Soeren Rasmussen | 10/10 | 5733 days | 2% |
| eatc | 10/10 | 5741 days | 2% |
| A | 9/10 | 5742 days | 2% |
| Charles | 8/10 | 5743 days | 2% |
| Dalibor | 10/10 | 5744 days | 2% |
| ChristopherD | 8/10 | 5744 days | 2% |
| CarolB | 10/10 | 5744 days | 2% |
| Emma Louise | 9/10 | 5754 days | 2% |
| Christina | 8/10 | 5759 days | 2% |
| Rachel | 10/10 | 5760 days | 2% |
| AlastairP | 10/10 | 5767 days | 2% |
| mike smith | 10/10 | 5767 days | 2% |
| Caroline | 9/10 | 5767 days | 2% |
| Busson | 8/10 | 5772 days | 2% |
| Hans | 7/10 | 5775 days | 2% |
| Nicole | 10/10 | 5775 days | 2% |
| Tanja | 10/10 | 5775 days | 2% |
| Dianne | 9/10 | 5778 days | 2% |
| LeaM | 9/10 | 5780 days | 2% |
| AndreM | 10/10 | 5780 days | 2% |
| JohannesE | 7/10 | 5780 days | 2% |
| Bernd | 10/10 | 5781 days | 2% |
| KTinga | 9/10 | 5781 days | 2% |
| Lucas | 10/10 | 5782 days | 2% |
| Josefine | 10/10 | 5782 days | 2% |
| alex | 10/10 | 5782 days | 2% |
| Richard Rodd | 10/10 | 5789 days | 2% |
| rar | 10/10 | 5789 days | 2% |
| Melanie | 10/10 | 5791 days | 2% |
| Katherine | 10/10 | 5815 days | 2% |
| Claire | 9/10 | 5823 days | 2% |
| Tim | 10/10 | 5831 days | 2% |
| Maureen | 10/10 | 5831 days | 2% |
| lming60 | 10/10 | 5836 days | 2% |
| peter_lowles | 10/10 | 5840 days | 2% |
| mike brett | 8/10 | 5844 days | 2% |
| RhysandSteffi | 10/10 | 5861 days | 2% |
| Paula Semmens | 9/10 | 5868 days | 2% |
| StephR | 10/10 | 5870 days | 2% |
| Rudolf Meredith | 10/10 | 5871 days | 2% |
| Max | 9/10 | 5946 days | 2% |
| Rhea | 9/10 | 6018 days | 2% |
| annemarie_and_markus | 10/10 | 6062 days | 2% |
| charlotte | 9/10 | 6083 days | 2% |
| jahirst | 10/10 | 6092 days | 2% |
| Liz | 9/10 | 6093 days | 2% |
| Barnie | 10/10 | 6096 days | 2% |
| Christine | 10/10 | 6096 days | 2% |
| Kolacny | 10/10 | 6096 days | 2% |
| Mie Toft Pedersen | 9/10 | 6106 days | 2% |
| Emily Houston | 10/10 | 6107 days | 2% |
| Dirk | 10/10 | 6109 days | 2% |
| Ian Ridgeway | 10/10 | 6111 days | 2% |
| Loodle | 9/10 | 6121 days | 2% |
| Zurcher Marco | 3/10 | 6137 days | 1% |
| Anna | 10/10 | 6150 days | 2% |
| Hugh McCarthy | 6/10 | 6157 days | 2% |
| Tony and Ken | 10/10 | 6157 days | 2% |
| Anneli | 8/10 | 6158 days | 2% |
| holly parker | 10/10 | 6168 days | 2% |
| Vince | 10/10 | 6178 days | 2% |
| Lena | 10/10 | 6188 days | 2% |
| Carolr | 9/10 | 6199 days | 2% |
| MarkReid | 10/10 | 6400 days | 2% |
| Hazel | 9/10 | 6434 days | 2% |
| Magnus | 8/10 | 6440 days | 2% |
| Katie | 10/10 | 6443 days | 2% |
| Heather | 10/10 | 6447 days | 2% |
| Jacob Mille | 10/10 | 6454 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kahu Kayaks experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.03% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Kahu Kayaks experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kahu Kayaks experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.97% |
| 198 | -3.99% |
| 199 | -4.01% |
| 200 | -4.03% |
| 201 | -4.05% |
| 202 | -4.07% |
| 203 | -4.09% |
| … | … |
Balancing Adjustment
1.00% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.