Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Farewell Spit Eco Tours.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Farewell Spit Eco Tours
Valid Reviews
45 Valid Reviews
The Farewell Spit Eco Tours experience has a total of 45 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 45 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
36% |
| 9/10 | 15 |
|
33% |
| 8/10 | 7 |
|
16% |
| 7/10 | 5 |
|
11% |
| 6/10 | 1 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.78% Average
The raw data average (mean) for all the Farewell Spit Eco Tours valid reviews is 87.78% and is based on 45 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
33 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 45 valid reviews, the experience has 33 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 33 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
27% |
| 9/10 | 12 |
|
36% |
| 8/10 | 6 |
|
18% |
| 7/10 | 4 |
|
12% |
| 6/10 | 1 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.76% Average
The raw data average (mean) for all the Farewell Spit Eco Tours face-to-face reviews is 85.76% and is based on 33 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.80%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sue | 10/10 | 874 days | 100% |
| G. Staite | 10/10 | 996 days | 78% |
| Kirsten Mitchell | 10/10 | 1847 days | 9% |
| Alan Brown | 9/10 | 2850 days | 5% |
| Megan | 10/10 | 3546 days | 3% |
| FlyingKiwiGirl | 10/10 | 3734 days | 2% |
| Brita Topp | 10/10 | 3887 days | 2% |
| Sarah | 7/10 | 3926 days | 1% |
| Pam&Steve | 10/10 | 4008 days | 1% |
| Kevin Tranter | 7/10 | 4290 days | 0% |
| Jenny Pullenger | 8/10 | 4303 days | 0% |
| Bucher | 10/10 | 4358 days | 0% |
| Cennart ud Brock | 9/10 | 4372 days | 0% |
| Domroes | 9/10 | 4669 days | 2% |
| John Duffy | 10/10 | 5000 days | 2% |
| Zuur | 9/10 | 5011 days | 2% |
| Marjan Van Den Braak | 9/10 | 5015 days | 2% |
| Eva Bock | 8/10 | 5017 days | 2% |
| David Glover | 10/10 | 5036 days | 2% |
| inda Hall | 9/10 | 5039 days | 2% |
| Lizzie | 10/10 | 5134 days | 2% |
| Darrell & Michelle Lamb | 6/10 | 5296 days | 1% |
| lindam | 10/10 | 5348 days | 2% |
| Chris Lloyd | 9/10 | 5379 days | 2% |
| Ron Price | 8/10 | 5387 days | 2% |
| Norbert Hainz | 9/10 | 5420 days | 2% |
| Gerry Donoghue | 9/10 | 5421 days | 2% |
| helennz | 9/10 | 5423 days | 2% |
| Mr & Mrs Sage | 10/10 | 5424 days | 2% |
| Erika Muller | 8/10 | 5458 days | 2% |
| Gary Brown | 8/10 | 5471 days | 2% |
| Vivienne O'Reilly | 10/10 | 5492 days | 2% |
| Barry Treve | 10/10 | 5720 days | 2% |
| Sabine | 9/10 | 5750 days | 2% |
| John&Denise | 9/10 | 5757 days | 2% |
| Melanie | 3/10 | 5794 days | 1% |
| Loren | 7/10 | 5818 days | 2% |
| Chris Willsher | 8/10 | 5827 days | 2% |
| Triona Rawlence | 9/10 | 5834 days | 2% |
| Peddy | 7/10 | 5948 days | 2% |
| Anne | 7/10 | 6079 days | 2% |
| Nicole | 10/10 | 6096 days | 2% |
| Emma & Rob | 8/10 | 6126 days | 2% |
| Anita | 9/10 | 6450 days | 2% |
| Rolf Kruger | 9/10 | 6491 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Farewell Spit Eco Tours experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Farewell Spit Eco Tours experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Farewell Spit Eco Tours experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
0.66% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.