Wings Over Whales
Maps
Details
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Organisation |
Wings Over WhalesCommercial organisation |
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Location |
South Island ▷ Kaikoura Region ▷ Kaikoura |
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Categories |
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Operating Season And Hours |
Wings Over Whales are open 7 days a week from 8 am until 5 pm with flights operating on the hour from 9 am until 4 pm. Open every day of the year with the exception of Christmas Day. |
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Directions To Coordinates |
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Coordinates |
Whale Watching
Scenic Flights
Reviews
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Hello Javier,
We're very sorry that you were unable to see any whales on your flight- unfortunately sometimes nature doesn't play it's part. Thank you very much for your kind review and we're pleased to hear that you had a wonderful time.
Thank you for flying with us!
Best wishes for the remainder of your holiday in New Zealand
wingsoverwhales
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5.0/5
First time in my life that I saw a whale.
And I saw two on that flight. Two sperm whales. Nice presentation about whales before the flight.
Dear Sven,
Thank you very much for taking the time to review your flight with Wings Over Whales!
Best regards
wingsoverwhales
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5.0/5
Captain Edgar gave us some theoretical information about the sperm whales first and afterwards took us on an amazing flight out over the sea.
We saw two whales - great!
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5.0/5
Great experience in a small plane for me and my wife.
A friendly pilot gave us lots of information on the whales. Showed us one from above, as well as hundreds of Dusky Dolphins Thumbs up!!
Hello Oliver,
Thanks so much for taking the time to write a review of your experience with Wings Over Whales.
We're really happy to hear that both you and your wife had a great time!
Best regards,
The Team at Wings Over Whales
wingsoverwhales
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5.0/5
We saw a sperm whale lying on the surface taking oxygen for 10 minutes before he went back diving.
A great experience and friendly staff.
Wendy- thank you very much for your review. We will be sure to pass on your feedback to our staff.
Best wishes
wingsoverwhales
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5.0/5
Best experience of our trip - such a great pilot, amazing views of sperm whales and dolphins - amazing!
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4.0/5
A great experience!
We were lucky to see 2 whales and a lot of dolphins.
You get a short introduction, that's nice for the context and safety.
We booked on the internet and filled in we had a kiwi-card (for discount). However, we had quite a hassle to get the discount back. So if you have a kiwi-card, call them and don't book on the internet!
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5.0/5
Nice staff, great briefing, scenic flight over pacific, saw a sperm whale and 100s of dolhpins.
RECOMMENDED.
Thank you for taking the time to review us! Great to hear you had a nice time with Wings Over Whales,
Best regards
wingsoverwhales
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0.5/5
We booked a flight on the 3rd of March in the morning, weather conditions were just perfect.
The flight was ok although there was no communication or whatsoever with the pilot as reviewers mentioned before (ear protection only for the pilot).
The main reason to book a flight was not fulfilled (the flight took exactly 31 minutes). We understand that this is nature and bad luck, however the title is "Wings Over Whales" and not "Wings over Scenery" or "Wings Over Dolphins" or "Nice flight". The 95% success rate is hard to believe, if even on such a day with perfect conditions whales could not be spotted. And no refund at all, just a short "sorry for that" and the pilot was gone, very poor failure management, in my company I would get fired for such a behavior as you are dealing with good paying clients.
My main point: Why is there no refund offered, if the success rate is really 95%?
Hi Ozzi from Germany
Sorry you were dissapointed in the flight, you were very unlucky not to see whales on your flight as only two of the 9 flights that day were unsuccessful.
You said you understood that you are dealing with Nature but this has not been reflected in your review. I have spoken to the pilot who assures me he was sensitive to the needs of his passengers. This company has been operating for 20 years and yes we do have some dissapointed passengers but we are not able to guarantee any sightings or offer a refund and this is explained well before we take any money for the flight. Hearing protectors are not required on the aircraft but we can provide them if requested prior to the flight. The pilot has to wear headphones to be able to communicate with other aircraft in the area. Management are presently working on a German translation of our refund policy to avoid future misunderstandings. We apprecate all reviews good and bad.
Regards
John Macphail
Managing Director
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Hello Javier,
We're very sorry that you were unable to see any whales on your flight- unfortunately sometimes nature doesn't play it's part. Thank you very much for your kind review and we're pleased to hear that you had a wonderful time.
Thank you for flying with us!
Best wishes for the remainder of your holiday in New Zealand
wingsoverwhales
-
5.0/5
First time in my life that I saw a whale.
And I saw two on that flight. Two sperm whales. Nice presentation about whales before the flight.
Dear Sven,
Thank you very much for taking the time to review your flight with Wings Over Whales!
Best regards
wingsoverwhales
-
5.0/5
Captain Edgar gave us some theoretical information about the sperm whales first and afterwards took us on an amazing flight out over the sea.
We saw two whales - great!
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5.0/5
We saw a sperm whale lying on the surface taking oxygen for 10 minutes before he went back diving.
A great experience and friendly staff.
Wendy- thank you very much for your review. We will be sure to pass on your feedback to our staff.
Best wishes
wingsoverwhales
-
5.0/5
Great experience in a small plane for me and my wife.
A friendly pilot gave us lots of information on the whales. Showed us one from above, as well as hundreds of Dusky Dolphins Thumbs up!!
Hello Oliver,
Thanks so much for taking the time to write a review of your experience with Wings Over Whales.
We're really happy to hear that both you and your wife had a great time!
Best regards,
The Team at Wings Over Whales
wingsoverwhales
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5.0/5
Best experience of our trip - such a great pilot, amazing views of sperm whales and dolphins - amazing!
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5.0/5
Nice staff, great briefing, scenic flight over pacific, saw a sperm whale and 100s of dolhpins.
RECOMMENDED.
Thank you for taking the time to review us! Great to hear you had a nice time with Wings Over Whales,
Best regards
wingsoverwhales
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4.0/5
A great experience!
We were lucky to see 2 whales and a lot of dolphins.
You get a short introduction, that's nice for the context and safety.
We booked on the internet and filled in we had a kiwi-card (for discount). However, we had quite a hassle to get the discount back. So if you have a kiwi-card, call them and don't book on the internet!
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4.5/5
Saw lote of dolphins and a sperm whale!
Very expensive though quite short trip.
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5.0/5
We were very excited we saw 4 whales during the flight.
The werther is perfect good, our pilot is very friendly and professional. That's a very impressive experience.
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5.0/5
Very exciting - very friendly pilot who knew well the spots to spot whales - no waiting time.
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0.5/5
We booked a flight on the 3rd of March in the morning, weather conditions were just perfect.
The flight was ok although there was no communication or whatsoever with the pilot as reviewers mentioned before (ear protection only for the pilot).
The main reason to book a flight was not fulfilled (the flight took exactly 31 minutes). We understand that this is nature and bad luck, however the title is "Wings Over Whales" and not "Wings over Scenery" or "Wings Over Dolphins" or "Nice flight". The 95% success rate is hard to believe, if even on such a day with perfect conditions whales could not be spotted. And no refund at all, just a short "sorry for that" and the pilot was gone, very poor failure management, in my company I would get fired for such a behavior as you are dealing with good paying clients.
My main point: Why is there no refund offered, if the success rate is really 95%?
Hi Ozzi from Germany
Sorry you were dissapointed in the flight, you were very unlucky not to see whales on your flight as only two of the 9 flights that day were unsuccessful.
You said you understood that you are dealing with Nature but this has not been reflected in your review. I have spoken to the pilot who assures me he was sensitive to the needs of his passengers. This company has been operating for 20 years and yes we do have some dissapointed passengers but we are not able to guarantee any sightings or offer a refund and this is explained well before we take any money for the flight. Hearing protectors are not required on the aircraft but we can provide them if requested prior to the flight. The pilot has to wear headphones to be able to communicate with other aircraft in the area. Management are presently working on a German translation of our refund policy to avoid future misunderstandings. We apprecate all reviews good and bad.
Regards
John Macphail
Managing Director
