AVOID THIS UNPROFESSIONAL COMPANY.

This is a nightmare company to work with. We booked a quick 20 minute ride for 11:30, only to be emailed, not called, to say that our ride had been bumped to 12pm and we needed to call them to confirm our spot. We called and left a message since nobody decided to pick up. We arrived at 11:15 and were told that we probably won't fly at 12 either but could PAY MORE and get on the 1pm flight. We were given a guarantee it would fly. So, we decided to wait around until check in for that flight after paying the required amount to 'upgrade'. We went to check in at 12:45 only to be told they cancelled it and we could wait another hour if we wanted to. We asked to speak with their manager and she decided to cancel the flight then go on break to smoke in the parking lot. After she finally decided to come back, she told us that she can't process a refund for us and to contact a completely different company. When I asked the manager if there was a NZ business complaint agency, she refused to tell me and kept avoiding giving any information. I had to find out through a Google search. We've stayed in NZ for 10 days and haven't run into such a dishonest, unprofessional company and staff as this one. Save your time and money for a better, reputable and professional company. -10/10, would never recommend.

Reviewed 7 months ago

We flew with the helicopter to Fox Glacier and Mt Cook.

It was nice to fly over the landscapes and the amazing Glacier. You could see the Glacier clearly, but around Mt Cook there were some clouds.

Reviewed over 8 years ago and experienced in January 2016

The scenery, situation and the fact that you are flying through it make this trip.

The fact that the pilot was terse and almost incommunicate could not detract. My 2 questions once we had landed on the snowfield were replied with a grunt and a dismissive attitude so I simply gave up and absorbed the experience. I do highly recommend this trip but don't expect any commentary, explanation or answers to questions just enjoy the ride!

Reviewed almost 13 years ago

I spent $500 for a scenic helicopter flight (70min) with a glacier landing (Tasman Glacier).

You have to do one scenic flight over the Southern Alps in New Zealand. But the weather has to be stunning!! Do a helicopter flight not just with an airplane!!!

Reviewed over 12 years ago and experienced in February 2012

AVOID THIS UNPROFESSIONAL COMPANY.

This is a nightmare company to work with. We booked a quick 20 minute ride for 11:30, only to be emailed, not called, to say that our ride had been bumped to 12pm and we needed to call them to confirm our spot. We called and left a message since nobody decided to pick up. We arrived at 11:15 and were told that we probably won't fly at 12 either but could PAY MORE and get on the 1pm flight. We were given a guarantee it would fly. So, we decided to wait around until check in for that flight after paying the required amount to 'upgrade'. We went to check in at 12:45 only to be told they cancelled it and we could wait another hour if we wanted to. We asked to speak with their manager and she decided to cancel the flight then go on break to smoke in the parking lot. After she finally decided to come back, she told us that she can't process a refund for us and to contact a completely different company. When I asked the manager if there was a NZ business complaint agency, she refused to tell me and kept avoiding giving any information. I had to find out through a Google search. We've stayed in NZ for 10 days and haven't run into such a dishonest, unprofessional company and staff as this one. Save your time and money for a better, reputable and professional company. -10/10, would never recommend.

Reviewed 7 months ago

We did the Alpine Vista experience from Mount Cook, ground staff excellent and even looked after our small dog while we went up in the helicopter.

Nigel, our pilot was very knowledgeable and nothing was a problem. The snow landing on the mountain amazing! Thankyou so much Helicopter Line!

Reviewed over 3 years ago

We did a 40 minute 'Mountain Scenic Spectacular!' flight and it was amazing.

We enjoyed every minute of it. It was beautiful to see Franz Josef and Fox Glacier from above. Did a snow landing in front of Mt Cook. Priceless!

Reviewed over 9 years ago and experienced in December 2014

I spent $500 for a scenic helicopter flight (70min) with a glacier landing (Tasman Glacier).

You have to do one scenic flight over the Southern Alps in New Zealand. But the weather has to be stunning!! Do a helicopter flight not just with an airplane!!!

Reviewed over 12 years ago and experienced in February 2012

The scenery, situation and the fact that you are flying through it make this trip.

The fact that the pilot was terse and almost incommunicate could not detract. My 2 questions once we had landed on the snowfield were replied with a grunt and a dismissive attitude so I simply gave up and absorbed the experience. I do highly recommend this trip but don't expect any commentary, explanation or answers to questions just enjoy the ride!

Reviewed almost 13 years ago

Excellent flights over glacier.

Unfortunately could not land because of low cloud/rain. Awe inspiring.

Reviewed over 13 years ago

Scenice flight over Lake Pukaki, Mount Cook and Fox and Franz Josef Glaciers.

Expensive but an inspiring once in a lifetime experience.

Reviewed over 13 years ago