Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs Thermal Pools & Spa.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Hanmer Springs Thermal Pools & Spa
Valid Reviews
286 Valid Reviews
The Hanmer Springs Thermal Pools & Spa experience has a total of 287 reviews. There are 286 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 286 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
14% |
| 9/10 | 59 |
|
21% |
| 8/10 | 89 |
|
31% |
| 7/10 | 42 |
|
15% |
| 6/10 | 26 |
|
9% |
| 5/10 | 17 |
|
6% |
| 4/10 | 6 |
|
2% |
| 3/10 | 3 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 2 |
|
1% |
77.52% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa valid reviews is 77.52% and is based on 286 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
255 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 286 valid reviews, the experience has 255 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 255 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 53 |
|
21% |
| 8/10 | 84 |
|
33% |
| 7/10 | 40 |
|
16% |
| 6/10 | 22 |
|
9% |
| 5/10 | 14 |
|
5% |
| 4/10 | 5 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
77.73% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa face-to-face reviews is 77.73% and is based on 255 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.40%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Holm | 8/10 | 2698 days | 100% |
| Wendy | 8/10 | 2981 days | 83% |
| Andi Teuber | 4/10 | 2991 days | 53% |
| Chloe Olsen | 8/10 | 2994 days | 82% |
| Jodi Halligan | 7/10 | 2997 days | 77% |
| Bernd Giermann | 9/10 | 2998 days | 82% |
| Bree Shaw | 8/10 | 3034 days | 79% |
| Romana Novotna | 9/10 | 3037 days | 80% |
| Lukas Trewel | 8/10 | 3062 days | 77% |
| Lena | 5/10 | 3070 days | 59% |
| Laura Leoekloek | 9/10 | 3070 days | 78% |
| Maire O'Grady | 8/10 | 3075 days | 77% |
| Claudia Klinge | 9/10 | 3077 days | 77% |
| Claire | 9/10 | 3084 days | 77% |
| Chris | 9/10 | 3099 days | 76% |
| Gavin Moffatt | 8/10 | 3289 days | 63% |
| Constantin Goldberg | 7/10 | 3295 days | 60% |
| Radim Halasz | 10/10 | 3308 days | 64% |
| Katerina Vobecka | 9/10 | 3308 days | 63% |
| Andre | 8/10 | 3316 days | 62% |
| Marco | 8/10 | 3321 days | 61% |
| Angharad Lloyd | 7/10 | 3325 days | 58% |
| Andrea Tabaka | 10/10 | 3330 days | 62% |
| Martina | 7/10 | 3350 days | 56% |
| Ivan Dupont | 10/10 | 3354 days | 61% |
| Lars Schuett | 8/10 | 3355 days | 59% |
| Lazarela | 10/10 | 3359 days | 60% |
| Sabine | 8/10 | 3387 days | 57% |
| Guilaine Durieux | 8/10 | 3388 days | 57% |
| Madita and Lisann | 7/10 | 3388 days | 54% |
| Brooklyn | 7/10 | 3419 days | 52% |
| Katie | 8/10 | 3648 days | 41% |
| Rachel S | 10/10 | 3648 days | 42% |
| Danica Vrsaljko | 9/10 | 3665 days | 41% |
| Markus Johannes | 8/10 | 3665 days | 40% |
| Leonie Jennings | 9/10 | 3712 days | 38% |
| Brynn Ostvik | 7/10 | 3726 days | 34% |
| Kane F | 6/10 | 3830 days | 26% |
| Stefanie | 8/10 | 4012 days | 19% |
| Jan-Peter Stripp | 8/10 | 4012 days | 19% |
| Stina Hultberg | 5/10 | 4048 days | 12% |
| Linus Larsson | 6/10 | 4050 days | 14% |
| Davina Teo | 8/10 | 4079 days | 15% |
| Nigel | 10/10 | 4079 days | 15% |
| Henry Thiel | 4/10 | 4084 days | 8% |
| Christina Habranke | 7/10 | 4084 days | 13% |
| Claire Lieval | 9/10 | 4091 days | 14% |
| Aurora Garcia | 9/10 | 4093 days | 14% |
| Ruben Garcia Raiuiro | 10/10 | 4093 days | 14% |
| Sarah Strong | 8/10 | 4096 days | 14% |
| Susser | 10/10 | 4096 days | 14% |
| Trish Saunders | 8/10 | 4096 days | 14% |
| Patrick | 7/10 | 4103 days | 12% |
| Emma | 8/10 | 4103 days | 13% |
| Steve Kaminski | 10/10 | 4105 days | 13% |
| Monique Browne | 10/10 | 4105 days | 13% |
| Steve Warren | 9/10 | 4195 days | 8% |
| hendrik king | 10/10 | 4317 days | 0% |
| Stefan | 7/10 | 4394 days | 26% |
| Bettina Fluhrer | 8/10 | 4394 days | 28% |
| Marie | 9/10 | 4394 days | 28% |
| Michael Nolan | 10/10 | 4409 days | 28% |
| Sharyn Crosby | 10/10 | 4409 days | 28% |
| Kevin Tranter | 7/10 | 4416 days | 26% |
| Guillot | 6/10 | 4416 days | 24% |
| Daniel Jezak | 9/10 | 4419 days | 28% |
| Enna Keet | 8/10 | 4421 days | 28% |
| Mathieu Brias | 9/10 | 4455 days | 28% |
| Lis Bon | 9/10 | 4468 days | 28% |
| Ingeborg Ruysscher | 10/10 | 4468 days | 28% |
| Sue Kieseker | 9/10 | 4484 days | 28% |
| Jason | 8/10 | 4486 days | 28% |
| Stefan and Brigit and Janek | 10/10 | 4491 days | 28% |
| Jackie and Brian | 8/10 | 4491 days | 28% |
| gareth williams | 5/10 | 4590 days | 21% |
| sandytemp22 | 10/10 | 4743 days | 28% |
| Sander Heike | 8/10 | 4746 days | 28% |
| Vlutters | 7/10 | 4779 days | 26% |
| Brasier | 8/10 | 4780 days | 28% |
| Josef | 8/10 | 4784 days | 28% |
| Bottoms | 9/10 | 4784 days | 28% |
| Cole | 9/10 | 4785 days | 28% |
| John & Ray Calder | 6/10 | 4786 days | 24% |
| D Collier | 10/10 | 4787 days | 28% |
| Gerrit & Martina | 9/10 | 4788 days | 28% |
| Marco Scheiber | 6/10 | 4797 days | 24% |
| Andy & Lynnie Nevin | 7/10 | 4797 days | 26% |
| Kurt & Noemi Buhler | 9/10 | 4798 days | 28% |
| Jessica Lane | 8/10 | 4800 days | 28% |
| Dave McLeish | 8/10 | 4801 days | 28% |
| Johan | 9/10 | 4801 days | 28% |
| Katie K | 7/10 | 4812 days | 26% |
| Sally Rawson | 8/10 | 4814 days | 28% |
| Fred Saunders | 10/10 | 4829 days | 28% |
| JEB | 7/10 | 4834 days | 26% |
| Rene Rypkema | 8/10 | 4848 days | 28% |
| Kai | 10/10 | 4871 days | 28% |
| Steve Eley | 9/10 | 4874 days | 28% |
| Anna Bret | 6/10 | 4874 days | 24% |
| Jaime Castells | 6/10 | 4874 days | 24% |
| John & Vicki | 8/10 | 4881 days | 28% |
| Sue | 9/10 | 4881 days | 28% |
| kirribilliangel | 3/10 | 4987 days | 14% |
| Stephen Hunt | 7/10 | 5105 days | 26% |
| Edward Marhi | 9/10 | 5106 days | 28% |
| Weez18 | 6/10 | 5109 days | 24% |
| Brian & Di | 9/10 | 5122 days | 28% |
| Kendall | 9/10 | 5123 days | 28% |
| Ilse & Thys | 7/10 | 5123 days | 26% |
| Gronewold Harm-Dierchs | 10/10 | 5124 days | 28% |
| Richard Gallichan | 5/10 | 5127 days | 21% |
| Pfleidere | 8/10 | 5127 days | 28% |
| Wayne Forrow | 8/10 | 5130 days | 28% |
| Janey Chamberlain | 9/10 | 5131 days | 28% |
| Keely & Mark Haynes | 7/10 | 5133 days | 26% |
| Svea Sauter | 9/10 | 5133 days | 28% |
| Chris & Anne Pearson | 7/10 | 5134 days | 26% |
| Jeff and Carey Brown | 10/10 | 5139 days | 28% |
| Katie Mitchell | 10/10 | 5140 days | 28% |
| Gert Vogelaers | 7/10 | 5143 days | 26% |
| Victoria Purver | 9/10 | 5143 days | 28% |
| Malin Emanuelsson | 4/10 | 5143 days | 17% |
| Steve Pearce | 8/10 | 5144 days | 28% |
| Hadleigh | 8/10 | 5145 days | 28% |
| Mark | 9/10 | 5147 days | 28% |
| Mark Irwin | 8/10 | 5151 days | 28% |
| Andrew van der Peet | 7/10 | 5152 days | 26% |
| Horton Fawkes | 10/10 | 5159 days | 28% |
| Jason Hernandez | 9/10 | 5161 days | 28% |
| D Hoekstra | 10/10 | 5163 days | 28% |
| Ellen Thompson | 6/10 | 5163 days | 24% |
| Bas Geerts | 9/10 | 5168 days | 28% |
| mercadezz | 5/10 | 5199 days | 21% |
| kristy | 9/10 | 5291 days | 28% |
| penz | 6/10 | 5383 days | 24% |
| Gunther | 10/10 | 5418 days | 28% |
| Angela | 9/10 | 5426 days | 28% |
| Stephan Imartina | 8/10 | 5440 days | 28% |
| Jane and Dave | 5/10 | 5441 days | 21% |
| June | 8/10 | 5474 days | 28% |
| Jesper Sch | 9/10 | 5487 days | 28% |
| barry_w_nz | 10/10 | 5506 days | 28% |
| Luisa | 10/10 | 5506 days | 28% |
| Dutertre Annaboue | 7/10 | 5506 days | 26% |
| Stanna | 8/10 | 5506 days | 28% |
| Zara Leyden | 10/10 | 5507 days | 28% |
| Colin Daniels | 8/10 | 5507 days | 28% |
| Ashley Arnold | 8/10 | 5509 days | 28% |
| Gary Haas | 9/10 | 5512 days | 28% |
| R Traber | 8/10 | 5512 days | 28% |
| Faurack | 8/10 | 5512 days | 28% |
| Helen B | 7/10 | 5515 days | 26% |
| Robert Trostle | 7/10 | 5518 days | 26% |
| Brenda Brelinski | 8/10 | 5527 days | 28% |
| Karin | 8/10 | 5529 days | 28% |
| Nadine Schaee | 7/10 | 5530 days | 26% |
| Carl Diehl | 3/10 | 5531 days | 14% |
| Keith Maplestone | 7/10 | 5532 days | 26% |
| Uwe Rieper | 9/10 | 5532 days | 28% |
| Marie Jack | 5/10 | 5532 days | 21% |
| Pete Hallam | 10/10 | 5532 days | 28% |
| nigelwaterhouse | 9/10 | 5533 days | 28% |
| W David R Thomas | 9/10 | 5538 days | 28% |
| Catherine Clavel | 10/10 | 5542 days | 28% |
| John Borneman | 10/10 | 5550 days | 28% |
| Ralf Genthe | 8/10 | 5550 days | 28% |
| Heino keyssler | 10/10 | 5553 days | 28% |
| Florian Knoepfel | 8/10 | 5553 days | 28% |
| Astrio Gregersen | 9/10 | 5562 days | 28% |
| stafanie_norman | 9/10 | 5579 days | 28% |
| warrenp | 5/10 | 5580 days | 21% |
| asselman | 6/10 | 5580 days | 24% |
| carmenk | 8/10 | 5581 days | 28% |
| Marons | 8/10 | 5584 days | 28% |
| Poole | 8/10 | 5597 days | 28% |
| Douglas Beresford | 8/10 | 5597 days | 28% |
| mdarras | 8/10 | 5599 days | 28% |
| Laura McDaniel | 8/10 | 5603 days | 28% |
| Ines O'Sullivan | 7/10 | 5603 days | 26% |
| Deede K | 6/10 | 5603 days | 24% |
| Philip Ryott | 9/10 | 5605 days | 28% |
| Dermot Bryne | 5/10 | 5618 days | 21% |
| Debs NZ | 4/10 | 5625 days | 17% |
| PatH | 8/10 | 5639 days | 28% |
| zoey1 | 7/10 | 5704 days | 26% |
| johanw | 9/10 | 5711 days | 28% |
| DustyLaptop | 7/10 | 5778 days | 26% |
| Conrad Duden | 1/10 | 5809 days | 9% |
| HelenPalmer | 8/10 | 5827 days | 28% |
| TraceyM | 8/10 | 5827 days | 28% |
| LizG | 9/10 | 5837 days | 28% |
| scottl | 8/10 | 5839 days | 28% |
| mikestep | 8/10 | 5839 days | 28% |
| stephen | 8/10 | 5841 days | 28% |
| Heide | 8/10 | 5842 days | 28% |
| Juergan | 6/10 | 5844 days | 24% |
| RichardA | 7/10 | 5846 days | 26% |
| CraigB | 7/10 | 5851 days | 26% |
| LauraN | 7/10 | 5856 days | 26% |
| Benzedi | 8/10 | 5857 days | 28% |
| Fred | 2/10 | 5863 days | 11% |
| Mary | 8/10 | 5864 days | 28% |
| RodW | 8/10 | 5873 days | 28% |
| PiaW | 6/10 | 5873 days | 24% |
| JoanneM | 9/10 | 5874 days | 28% |
| SebastianGermany1 | 8/10 | 5874 days | 28% |
| Paul | 6/10 | 5876 days | 24% |
| S | 6/10 | 5876 days | 24% |
| Frances | 6/10 | 5876 days | 24% |
| Katrina | 6/10 | 5876 days | 24% |
| Renee | 7/10 | 5880 days | 26% |
| Dyan Aitken | 6/10 | 5880 days | 24% |
| Jan | 9/10 | 5884 days | 28% |
| Carly | 5/10 | 5890 days | 21% |
| Dave | 8/10 | 5890 days | 28% |
| Franz | 10/10 | 5890 days | 28% |
| GingerPrince | 8/10 | 5897 days | 28% |
| Hans | 8/10 | 5904 days | 28% |
| Katarina | 8/10 | 5904 days | 28% |
| Michael | 9/10 | 5909 days | 28% |
| Rob | 9/10 | 5912 days | 28% |
| Vicky | 9/10 | 5912 days | 28% |
| Bernd | 6/10 | 5913 days | 24% |
| Helen | 8/10 | 5916 days | 28% |
| Jason | 7/10 | 5944 days | 26% |
| Groen | 8/10 | 5952 days | 28% |
| Lorna | 10/10 | 6003 days | 28% |
| Emilie | 10/10 | 6014 days | 28% |
| Paul | 7/10 | 6017 days | 26% |
| Donna | 7/10 | 6029 days | 26% |
| Vanessa | 7/10 | 6029 days | 26% |
| Louise | 9/10 | 6046 days | 28% |
| Mark Coffey | 8/10 | 6082 days | 28% |
| Bonny Doon | 6/10 | 6100 days | 24% |
| CollyBob | 8/10 | 6112 days | 28% |
| Ashlee Roberts | 10/10 | 6136 days | 28% |
| Toni Keown | 9/10 | 6195 days | 28% |
| David Wilson-Howarth | 8/10 | 6202 days | 28% |
| Lorraine Wallis | 5/10 | 6205 days | 21% |
| Chrysa Charitou | 8/10 | 6205 days | 28% |
| Teresa Wallis | 6/10 | 6205 days | 24% |
| Tom Ben | 8/10 | 6210 days | 28% |
| Rob Poels | 7/10 | 6216 days | 26% |
| Sabine Volley | 10/10 | 6222 days | 28% |
| Ria | 8/10 | 6226 days | 28% |
| Orla Hansen | 9/10 | 6231 days | 28% |
| Sanne | 10/10 | 6232 days | 28% |
| Volders | 5/10 | 6232 days | 21% |
| David Buckley | 9/10 | 6239 days | 28% |
| April | 8/10 | 6248 days | 28% |
| Stefanie | 7/10 | 6252 days | 26% |
| Bex | 5/10 | 6267 days | 21% |
| Jann Anderssen | 10/10 | 6279 days | 28% |
| Tim | 5/10 | 6279 days | 21% |
| Chris Gedda | 9/10 | 6313 days | 28% |
| caroline | 8/10 | 6324 days | 28% |
| Pete | 7/10 | 6328 days | 26% |
| Killerblow | 8/10 | 6337 days | 28% |
| ranker_43 | 9/10 | 6441 days | 28% |
| Jo | 10/10 | 6441 days | 28% |
| Andy Chapman | 6/10 | 6441 days | 24% |
| Lauren | 8/10 | 6546 days | 28% |
| Jackie | 6/10 | 6546 days | 24% |
| Alan | 9/10 | 6550 days | 28% |
| Billie | 2/10 | 6551 days | 11% |
| Nick | 4/10 | 6551 days | 17% |
| Sebastian | 7/10 | 6557 days | 26% |
| Hanneke | 8/10 | 6567 days | 28% |
| Magnus | 4/10 | 6569 days | 17% |
| Erika | 5/10 | 6569 days | 21% |
| Stevenson | 8/10 | 6574 days | 28% |
| Raul | 6/10 | 6574 days | 24% |
| Heather | 8/10 | 6576 days | 28% |
| Pam Rose | 9/10 | 6579 days | 28% |
| Renee | 7/10 | 6579 days | 26% |
| Fenke | 8/10 | 6581 days | 28% |
| Gay Ramsay | 8/10 | 6593 days | 28% |
| Drew Forrest | 3/10 | 6593 days | 14% |
| John Beirne | 8/10 | 6593 days | 28% |
| Jess | 8/10 | 6593 days | 28% |
| Mary | 5/10 | 6604 days | 21% |
| Mitch | 1/10 | 6604 days | 9% |
| Herman&Ineke | 9/10 | 6608 days | 28% |
| Jensen | 5/10 | 6609 days | 21% |
| Colin | 6/10 | 6613 days | 24% |
| Thea | 8/10 | 6617 days | 28% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs Thermal Pools & Spa experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.82% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 59 days. However the Hanmer Springs Thermal Pools & Spa experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs Thermal Pools & Spa experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.76% |
| 198 | -3.78% |
| 199 | -3.80% |
| 200 | -3.82% |
| 201 | -3.84% |
| 202 | -3.86% |
| 203 | -3.88% |
| … | … |
Balancing Adjustment
4.43% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.