Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs Thermal Pools & Spa.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs Thermal Pools & Spa
Valid Reviews
286 Valid Reviews
The Hanmer Springs Thermal Pools & Spa experience has a total of 287 reviews. There are 286 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 286 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
14% |
| 9/10 | 59 |
|
21% |
| 8/10 | 89 |
|
31% |
| 7/10 | 42 |
|
15% |
| 6/10 | 26 |
|
9% |
| 5/10 | 17 |
|
6% |
| 4/10 | 6 |
|
2% |
| 3/10 | 3 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 2 |
|
1% |
77.52% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa valid reviews is 77.52% and is based on 286 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
255 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 286 valid reviews, the experience has 255 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 255 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 53 |
|
21% |
| 8/10 | 84 |
|
33% |
| 7/10 | 40 |
|
16% |
| 6/10 | 22 |
|
9% |
| 5/10 | 14 |
|
5% |
| 4/10 | 5 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
77.73% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa face-to-face reviews is 77.73% and is based on 255 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.27%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Holm | 8/10 | 2605 days | 100% |
| Wendy | 8/10 | 2888 days | 84% |
| Andi Teuber | 4/10 | 2898 days | 56% |
| Chloe Olsen | 8/10 | 2901 days | 83% |
| Jodi Halligan | 7/10 | 2904 days | 79% |
| Bernd Giermann | 9/10 | 2905 days | 84% |
| Bree Shaw | 8/10 | 2941 days | 81% |
| Romana Novotna | 9/10 | 2944 days | 82% |
| Lukas Trewel | 8/10 | 2969 days | 79% |
| Lena | 5/10 | 2977 days | 61% |
| Laura Leoekloek | 9/10 | 2977 days | 80% |
| Maire O'Grady | 8/10 | 2982 days | 79% |
| Claudia Klinge | 9/10 | 2984 days | 79% |
| Claire | 9/10 | 2991 days | 79% |
| Chris | 9/10 | 3006 days | 78% |
| Gavin Moffatt | 8/10 | 3196 days | 67% |
| Constantin Goldberg | 7/10 | 3202 days | 63% |
| Radim Halasz | 10/10 | 3215 days | 67% |
| Katerina Vobecka | 9/10 | 3215 days | 66% |
| Andre | 8/10 | 3223 days | 65% |
| Marco | 8/10 | 3228 days | 65% |
| Angharad Lloyd | 7/10 | 3232 days | 61% |
| Andrea Tabaka | 10/10 | 3237 days | 66% |
| Martina | 7/10 | 3257 days | 60% |
| Ivan Dupont | 10/10 | 3261 days | 64% |
| Lars Schuett | 8/10 | 3262 days | 63% |
| Lazarela | 10/10 | 3266 days | 64% |
| Sabine | 8/10 | 3294 days | 61% |
| Guilaine Durieux | 8/10 | 3295 days | 61% |
| Madita and Lisann | 7/10 | 3295 days | 58% |
| Brooklyn | 7/10 | 3326 days | 56% |
| Katie | 8/10 | 3555 days | 46% |
| Rachel S | 10/10 | 3555 days | 47% |
| Danica Vrsaljko | 9/10 | 3572 days | 46% |
| Markus Johannes | 8/10 | 3572 days | 45% |
| Leonie Jennings | 9/10 | 3619 days | 43% |
| Brynn Ostvik | 7/10 | 3633 days | 40% |
| Kane F | 6/10 | 3737 days | 32% |
| Stefanie | 8/10 | 3919 days | 26% |
| Jan-Peter Stripp | 8/10 | 3919 days | 26% |
| Stina Hultberg | 5/10 | 3955 days | 18% |
| Linus Larsson | 6/10 | 3957 days | 21% |
| Davina Teo | 8/10 | 3986 days | 22% |
| Nigel | 10/10 | 3986 days | 22% |
| Henry Thiel | 4/10 | 3991 days | 14% |
| Christina Habranke | 7/10 | 3991 days | 21% |
| Claire Lieval | 9/10 | 3998 days | 22% |
| Aurora Garcia | 9/10 | 4000 days | 21% |
| Ruben Garcia Raiuiro | 10/10 | 4000 days | 22% |
| Sarah Strong | 8/10 | 4003 days | 21% |
| Susser | 10/10 | 4003 days | 21% |
| Trish Saunders | 8/10 | 4003 days | 21% |
| Patrick | 7/10 | 4010 days | 20% |
| Emma | 8/10 | 4010 days | 21% |
| Steve Kaminski | 10/10 | 4012 days | 21% |
| Monique Browne | 10/10 | 4012 days | 21% |
| Steve Warren | 9/10 | 4102 days | 16% |
| hendrik king | 10/10 | 4224 days | 9% |
| Stefan | 7/10 | 4301 days | 4% |
| Bettina Fluhrer | 8/10 | 4301 days | 4% |
| Marie | 9/10 | 4301 days | 4% |
| Michael Nolan | 10/10 | 4316 days | 3% |
| Sharyn Crosby | 10/10 | 4316 days | 3% |
| Kevin Tranter | 7/10 | 4323 days | 3% |
| Guillot | 6/10 | 4323 days | 3% |
| Daniel Jezak | 9/10 | 4326 days | 3% |
| Enna Keet | 8/10 | 4328 days | 3% |
| Mathieu Brias | 9/10 | 4362 days | 1% |
| Lis Bon | 9/10 | 4375 days | 0% |
| Ingeborg Ruysscher | 10/10 | 4375 days | 0% |
| Sue Kieseker | 9/10 | 4391 days | 29% |
| Jason | 8/10 | 4393 days | 29% |
| Stefan and Brigit and Janek | 10/10 | 4398 days | 29% |
| Jackie and Brian | 8/10 | 4398 days | 29% |
| gareth williams | 5/10 | 4497 days | 22% |
| sandytemp22 | 10/10 | 4650 days | 29% |
| Sander Heike | 8/10 | 4653 days | 29% |
| Vlutters | 7/10 | 4686 days | 27% |
| Brasier | 8/10 | 4687 days | 29% |
| Josef | 8/10 | 4691 days | 29% |
| Bottoms | 9/10 | 4691 days | 29% |
| Cole | 9/10 | 4692 days | 29% |
| John & Ray Calder | 6/10 | 4693 days | 25% |
| D Collier | 10/10 | 4694 days | 29% |
| Gerrit & Martina | 9/10 | 4695 days | 29% |
| Marco Scheiber | 6/10 | 4704 days | 25% |
| Andy & Lynnie Nevin | 7/10 | 4704 days | 27% |
| Kurt & Noemi Buhler | 9/10 | 4705 days | 29% |
| Jessica Lane | 8/10 | 4707 days | 29% |
| Dave McLeish | 8/10 | 4708 days | 29% |
| Johan | 9/10 | 4708 days | 29% |
| Katie K | 7/10 | 4719 days | 27% |
| Sally Rawson | 8/10 | 4721 days | 29% |
| Fred Saunders | 10/10 | 4736 days | 29% |
| JEB | 7/10 | 4741 days | 27% |
| Rene Rypkema | 8/10 | 4755 days | 29% |
| Kai | 10/10 | 4778 days | 29% |
| Steve Eley | 9/10 | 4781 days | 29% |
| Anna Bret | 6/10 | 4781 days | 25% |
| Jaime Castells | 6/10 | 4781 days | 25% |
| John & Vicki | 8/10 | 4788 days | 29% |
| Sue | 9/10 | 4788 days | 29% |
| kirribilliangel | 3/10 | 4894 days | 16% |
| Stephen Hunt | 7/10 | 5012 days | 27% |
| Edward Marhi | 9/10 | 5013 days | 29% |
| Weez18 | 6/10 | 5016 days | 25% |
| Brian & Di | 9/10 | 5029 days | 29% |
| Kendall | 9/10 | 5030 days | 29% |
| Ilse & Thys | 7/10 | 5030 days | 27% |
| Gronewold Harm-Dierchs | 10/10 | 5031 days | 29% |
| Richard Gallichan | 5/10 | 5034 days | 22% |
| Pfleidere | 8/10 | 5034 days | 29% |
| Wayne Forrow | 8/10 | 5037 days | 29% |
| Janey Chamberlain | 9/10 | 5038 days | 29% |
| Keely & Mark Haynes | 7/10 | 5040 days | 27% |
| Svea Sauter | 9/10 | 5040 days | 29% |
| Chris & Anne Pearson | 7/10 | 5041 days | 27% |
| Jeff and Carey Brown | 10/10 | 5046 days | 29% |
| Katie Mitchell | 10/10 | 5047 days | 29% |
| Gert Vogelaers | 7/10 | 5050 days | 27% |
| Victoria Purver | 9/10 | 5050 days | 29% |
| Malin Emanuelsson | 4/10 | 5050 days | 19% |
| Steve Pearce | 8/10 | 5051 days | 29% |
| Hadleigh | 8/10 | 5052 days | 29% |
| Mark | 9/10 | 5054 days | 29% |
| Mark Irwin | 8/10 | 5058 days | 29% |
| Andrew van der Peet | 7/10 | 5059 days | 27% |
| Horton Fawkes | 10/10 | 5066 days | 29% |
| Jason Hernandez | 9/10 | 5068 days | 29% |
| D Hoekstra | 10/10 | 5070 days | 29% |
| Ellen Thompson | 6/10 | 5070 days | 25% |
| Bas Geerts | 9/10 | 5075 days | 29% |
| mercadezz | 5/10 | 5106 days | 22% |
| kristy | 9/10 | 5198 days | 29% |
| penz | 6/10 | 5290 days | 25% |
| Gunther | 10/10 | 5325 days | 29% |
| Angela | 9/10 | 5333 days | 29% |
| Stephan Imartina | 8/10 | 5347 days | 29% |
| Jane and Dave | 5/10 | 5348 days | 22% |
| June | 8/10 | 5381 days | 29% |
| Jesper Sch | 9/10 | 5394 days | 29% |
| barry_w_nz | 10/10 | 5413 days | 29% |
| Luisa | 10/10 | 5413 days | 29% |
| Dutertre Annaboue | 7/10 | 5413 days | 27% |
| Stanna | 8/10 | 5413 days | 29% |
| Zara Leyden | 10/10 | 5414 days | 29% |
| Colin Daniels | 8/10 | 5414 days | 29% |
| Ashley Arnold | 8/10 | 5416 days | 29% |
| Gary Haas | 9/10 | 5419 days | 29% |
| R Traber | 8/10 | 5419 days | 29% |
| Faurack | 8/10 | 5419 days | 29% |
| Helen B | 7/10 | 5422 days | 27% |
| Robert Trostle | 7/10 | 5425 days | 27% |
| Brenda Brelinski | 8/10 | 5434 days | 29% |
| Karin | 8/10 | 5436 days | 29% |
| Nadine Schaee | 7/10 | 5437 days | 27% |
| Carl Diehl | 3/10 | 5438 days | 16% |
| Keith Maplestone | 7/10 | 5439 days | 27% |
| Uwe Rieper | 9/10 | 5439 days | 29% |
| Marie Jack | 5/10 | 5439 days | 22% |
| Pete Hallam | 10/10 | 5439 days | 29% |
| nigelwaterhouse | 9/10 | 5440 days | 29% |
| W David R Thomas | 9/10 | 5445 days | 29% |
| Catherine Clavel | 10/10 | 5449 days | 29% |
| John Borneman | 10/10 | 5457 days | 29% |
| Ralf Genthe | 8/10 | 5457 days | 29% |
| Heino keyssler | 10/10 | 5460 days | 29% |
| Florian Knoepfel | 8/10 | 5460 days | 29% |
| Astrio Gregersen | 9/10 | 5469 days | 29% |
| stafanie_norman | 9/10 | 5486 days | 29% |
| warrenp | 5/10 | 5487 days | 22% |
| asselman | 6/10 | 5487 days | 25% |
| carmenk | 8/10 | 5488 days | 29% |
| Marons | 8/10 | 5491 days | 29% |
| Poole | 8/10 | 5504 days | 29% |
| Douglas Beresford | 8/10 | 5504 days | 29% |
| mdarras | 8/10 | 5506 days | 29% |
| Laura McDaniel | 8/10 | 5510 days | 29% |
| Ines O'Sullivan | 7/10 | 5510 days | 27% |
| Deede K | 6/10 | 5510 days | 25% |
| Philip Ryott | 9/10 | 5512 days | 29% |
| Dermot Bryne | 5/10 | 5525 days | 22% |
| Debs NZ | 4/10 | 5532 days | 19% |
| PatH | 8/10 | 5546 days | 29% |
| zoey1 | 7/10 | 5611 days | 27% |
| johanw | 9/10 | 5618 days | 29% |
| DustyLaptop | 7/10 | 5685 days | 27% |
| Conrad Duden | 1/10 | 5716 days | 12% |
| HelenPalmer | 8/10 | 5734 days | 29% |
| TraceyM | 8/10 | 5734 days | 29% |
| LizG | 9/10 | 5744 days | 29% |
| scottl | 8/10 | 5746 days | 29% |
| mikestep | 8/10 | 5746 days | 29% |
| stephen | 8/10 | 5748 days | 29% |
| Heide | 8/10 | 5749 days | 29% |
| Juergan | 6/10 | 5750 days | 25% |
| RichardA | 7/10 | 5753 days | 27% |
| CraigB | 7/10 | 5758 days | 27% |
| LauraN | 7/10 | 5763 days | 27% |
| Benzedi | 8/10 | 5764 days | 29% |
| Fred | 2/10 | 5770 days | 13% |
| Mary | 8/10 | 5770 days | 29% |
| RodW | 8/10 | 5780 days | 29% |
| PiaW | 6/10 | 5780 days | 25% |
| JoanneM | 9/10 | 5781 days | 29% |
| SebastianGermany1 | 8/10 | 5781 days | 29% |
| Paul | 6/10 | 5783 days | 25% |
| S | 6/10 | 5783 days | 25% |
| Frances | 6/10 | 5783 days | 25% |
| Katrina | 6/10 | 5783 days | 25% |
| Renee | 7/10 | 5786 days | 27% |
| Dyan Aitken | 6/10 | 5786 days | 25% |
| Jan | 9/10 | 5791 days | 29% |
| Carly | 5/10 | 5797 days | 22% |
| Dave | 8/10 | 5797 days | 29% |
| Franz | 10/10 | 5797 days | 29% |
| GingerPrince | 8/10 | 5804 days | 29% |
| Hans | 8/10 | 5811 days | 29% |
| Katarina | 8/10 | 5811 days | 29% |
| Michael | 9/10 | 5815 days | 29% |
| Rob | 9/10 | 5818 days | 29% |
| Vicky | 9/10 | 5819 days | 29% |
| Bernd | 6/10 | 5819 days | 25% |
| Helen | 8/10 | 5823 days | 29% |
| Jason | 7/10 | 5850 days | 27% |
| Groen | 8/10 | 5859 days | 29% |
| Lorna | 10/10 | 5910 days | 29% |
| Emilie | 10/10 | 5921 days | 29% |
| Paul | 7/10 | 5924 days | 27% |
| Donna | 7/10 | 5935 days | 27% |
| Vanessa | 7/10 | 5935 days | 27% |
| Louise | 9/10 | 5953 days | 29% |
| Mark Coffey | 8/10 | 5989 days | 29% |
| Bonny Doon | 6/10 | 6007 days | 25% |
| CollyBob | 8/10 | 6019 days | 29% |
| Ashlee Roberts | 10/10 | 6043 days | 29% |
| Toni Keown | 9/10 | 6101 days | 29% |
| David Wilson-Howarth | 8/10 | 6108 days | 29% |
| Lorraine Wallis | 5/10 | 6112 days | 22% |
| Chrysa Charitou | 8/10 | 6112 days | 29% |
| Teresa Wallis | 6/10 | 6112 days | 25% |
| Tom Ben | 8/10 | 6117 days | 29% |
| Rob Poels | 7/10 | 6123 days | 27% |
| Sabine Volley | 10/10 | 6129 days | 29% |
| Ria | 8/10 | 6133 days | 29% |
| Orla Hansen | 9/10 | 6138 days | 29% |
| Sanne | 10/10 | 6139 days | 29% |
| Volders | 5/10 | 6139 days | 22% |
| David Buckley | 9/10 | 6146 days | 29% |
| April | 8/10 | 6155 days | 29% |
| Stefanie | 7/10 | 6159 days | 27% |
| Bex | 5/10 | 6173 days | 22% |
| Jann Anderssen | 10/10 | 6186 days | 29% |
| Tim | 5/10 | 6186 days | 22% |
| Chris Gedda | 9/10 | 6220 days | 29% |
| caroline | 8/10 | 6231 days | 29% |
| Pete | 7/10 | 6235 days | 27% |
| Killerblow | 8/10 | 6244 days | 29% |
| ranker_43 | 9/10 | 6348 days | 29% |
| Jo | 10/10 | 6348 days | 29% |
| Andy Chapman | 6/10 | 6348 days | 25% |
| Lauren | 8/10 | 6453 days | 29% |
| Jackie | 6/10 | 6453 days | 25% |
| Alan | 9/10 | 6457 days | 29% |
| Billie | 2/10 | 6458 days | 13% |
| Nick | 4/10 | 6458 days | 19% |
| Sebastian | 7/10 | 6464 days | 27% |
| Hanneke | 8/10 | 6474 days | 29% |
| Magnus | 4/10 | 6476 days | 19% |
| Erika | 5/10 | 6476 days | 22% |
| Stevenson | 8/10 | 6481 days | 29% |
| Raul | 6/10 | 6481 days | 25% |
| Heather | 8/10 | 6483 days | 29% |
| Pam Rose | 9/10 | 6486 days | 29% |
| Renee | 7/10 | 6486 days | 27% |
| Fenke | 8/10 | 6488 days | 29% |
| Gay Ramsay | 8/10 | 6500 days | 29% |
| Drew Forrest | 3/10 | 6500 days | 16% |
| John Beirne | 8/10 | 6500 days | 29% |
| Jess | 8/10 | 6500 days | 29% |
| Mary | 5/10 | 6511 days | 22% |
| Mitch | 1/10 | 6511 days | 12% |
| Herman&Ineke | 9/10 | 6515 days | 29% |
| Jensen | 5/10 | 6516 days | 22% |
| Colin | 6/10 | 6520 days | 25% |
| Thea | 8/10 | 6524 days | 29% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs Thermal Pools & Spa experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.02% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Hanmer Springs Thermal Pools & Spa experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs Thermal Pools & Spa experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.96% |
| 198 | -3.98% |
| 199 | -4.00% |
| 200 | -4.02% |
| 201 | -4.04% |
| 202 | -4.06% |
| 203 | -4.08% |
| … | … |
Balancing Adjustment
4.55% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.