Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs Thermal Pools & Spa.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs Thermal Pools & Spa
Valid Reviews
286 Valid Reviews
The Hanmer Springs Thermal Pools & Spa experience has a total of 287 reviews. There are 286 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 286 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
14% |
| 9/10 | 59 |
|
21% |
| 8/10 | 89 |
|
31% |
| 7/10 | 42 |
|
15% |
| 6/10 | 26 |
|
9% |
| 5/10 | 17 |
|
6% |
| 4/10 | 6 |
|
2% |
| 3/10 | 3 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 2 |
|
1% |
77.52% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa valid reviews is 77.52% and is based on 286 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
255 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 286 valid reviews, the experience has 255 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 255 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 53 |
|
21% |
| 8/10 | 84 |
|
33% |
| 7/10 | 40 |
|
16% |
| 6/10 | 22 |
|
9% |
| 5/10 | 14 |
|
5% |
| 4/10 | 5 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
77.73% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa face-to-face reviews is 77.73% and is based on 255 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.25%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Holm | 8/10 | 2963 days | 100% |
| Wendy | 8/10 | 3246 days | 80% |
| Andi Teuber | 4/10 | 3256 days | 53% |
| Chloe Olsen | 8/10 | 3259 days | 79% |
| Jodi Halligan | 7/10 | 3262 days | 75% |
| Bernd Giermann | 9/10 | 3263 days | 79% |
| Bree Shaw | 8/10 | 3299 days | 76% |
| Romana Novotna | 9/10 | 3302 days | 77% |
| Lukas Trewel | 8/10 | 3327 days | 74% |
| Lena | 5/10 | 3335 days | 57% |
| Laura Leoekloek | 9/10 | 3335 days | 74% |
| Maire O'Grady | 8/10 | 3340 days | 73% |
| Claudia Klinge | 9/10 | 3342 days | 74% |
| Claire | 9/10 | 3349 days | 73% |
| Chris | 9/10 | 3364 days | 72% |
| Gavin Moffatt | 8/10 | 3554 days | 58% |
| Constantin Goldberg | 7/10 | 3560 days | 55% |
| Radim Halasz | 10/10 | 3573 days | 58% |
| Katerina Vobecka | 9/10 | 3573 days | 57% |
| Andre | 8/10 | 3581 days | 56% |
| Marco | 8/10 | 3586 days | 56% |
| Angharad Lloyd | 7/10 | 3590 days | 53% |
| Andrea Tabaka | 10/10 | 3595 days | 56% |
| Martina | 7/10 | 3615 days | 51% |
| Ivan Dupont | 10/10 | 3619 days | 54% |
| Lars Schuett | 8/10 | 3620 days | 53% |
| Lazarela | 10/10 | 3624 days | 54% |
| Sabine | 8/10 | 3652 days | 51% |
| Guilaine Durieux | 8/10 | 3653 days | 51% |
| Madita and Lisann | 7/10 | 3653 days | 48% |
| Brooklyn | 7/10 | 3684 days | 46% |
| Katie | 8/10 | 3913 days | 32% |
| Rachel S | 10/10 | 3913 days | 33% |
| Danica Vrsaljko | 9/10 | 3930 days | 32% |
| Markus Johannes | 8/10 | 3930 days | 31% |
| Leonie Jennings | 9/10 | 3977 days | 28% |
| Brynn Ostvik | 7/10 | 3991 days | 26% |
| Kane F | 6/10 | 4095 days | 17% |
| Stefanie | 8/10 | 4277 days | 7% |
| Jan-Peter Stripp | 8/10 | 4277 days | 7% |
| Stina Hultberg | 5/10 | 4313 days | 3% |
| Linus Larsson | 6/10 | 4315 days | 3% |
| Davina Teo | 8/10 | 4344 days | 2% |
| Nigel | 10/10 | 4344 days | 2% |
| Henry Thiel | 4/10 | 4349 days | 1% |
| Christina Habranke | 7/10 | 4349 days | 1% |
| Claire Lieval | 9/10 | 4356 days | 1% |
| Aurora Garcia | 9/10 | 4358 days | 1% |
| Ruben Garcia Raiuiro | 10/10 | 4358 days | 1% |
| Sarah Strong | 8/10 | 4361 days | 1% |
| Susser | 10/10 | 4361 days | 1% |
| Trish Saunders | 8/10 | 4361 days | 1% |
| Patrick | 7/10 | 4368 days | 0% |
| Emma | 8/10 | 4368 days | 0% |
| Steve Kaminski | 10/10 | 4370 days | 0% |
| Monique Browne | 10/10 | 4370 days | 0% |
| Steve Warren | 9/10 | 4460 days | 36% |
| hendrik king | 10/10 | 4582 days | 36% |
| Stefan | 7/10 | 4659 days | 34% |
| Bettina Fluhrer | 8/10 | 4659 days | 36% |
| Marie | 9/10 | 4659 days | 36% |
| Michael Nolan | 10/10 | 4674 days | 36% |
| Sharyn Crosby | 10/10 | 4674 days | 36% |
| Kevin Tranter | 7/10 | 4681 days | 34% |
| Guillot | 6/10 | 4681 days | 31% |
| Daniel Jezak | 9/10 | 4684 days | 36% |
| Enna Keet | 8/10 | 4686 days | 36% |
| Mathieu Brias | 9/10 | 4720 days | 36% |
| Lis Bon | 9/10 | 4733 days | 36% |
| Ingeborg Ruysscher | 10/10 | 4733 days | 36% |
| Sue Kieseker | 9/10 | 4749 days | 36% |
| Jason | 8/10 | 4751 days | 36% |
| Stefan and Brigit and Janek | 10/10 | 4756 days | 36% |
| Jackie and Brian | 8/10 | 4756 days | 36% |
| gareth williams | 5/10 | 4855 days | 28% |
| sandytemp22 | 10/10 | 5008 days | 36% |
| Sander Heike | 8/10 | 5011 days | 36% |
| Vlutters | 7/10 | 5044 days | 34% |
| Brasier | 8/10 | 5045 days | 36% |
| Josef | 8/10 | 5049 days | 36% |
| Bottoms | 9/10 | 5049 days | 36% |
| Cole | 9/10 | 5050 days | 36% |
| John & Ray Calder | 6/10 | 5051 days | 31% |
| D Collier | 10/10 | 5052 days | 36% |
| Gerrit & Martina | 9/10 | 5053 days | 36% |
| Marco Scheiber | 6/10 | 5062 days | 31% |
| Andy & Lynnie Nevin | 7/10 | 5062 days | 34% |
| Kurt & Noemi Buhler | 9/10 | 5063 days | 36% |
| Jessica Lane | 8/10 | 5065 days | 36% |
| Dave McLeish | 8/10 | 5066 days | 36% |
| Johan | 9/10 | 5066 days | 36% |
| Katie K | 7/10 | 5077 days | 34% |
| Sally Rawson | 8/10 | 5079 days | 36% |
| Fred Saunders | 10/10 | 5094 days | 36% |
| JEB | 7/10 | 5099 days | 34% |
| Rene Rypkema | 8/10 | 5113 days | 36% |
| Kai | 10/10 | 5136 days | 36% |
| Steve Eley | 9/10 | 5139 days | 36% |
| Anna Bret | 6/10 | 5139 days | 31% |
| Jaime Castells | 6/10 | 5139 days | 31% |
| John & Vicki | 8/10 | 5146 days | 36% |
| Sue | 9/10 | 5146 days | 36% |
| kirribilliangel | 3/10 | 5252 days | 19% |
| Stephen Hunt | 7/10 | 5370 days | 34% |
| Edward Marhi | 9/10 | 5371 days | 36% |
| Weez18 | 6/10 | 5374 days | 31% |
| Brian & Di | 9/10 | 5387 days | 36% |
| Kendall | 9/10 | 5388 days | 36% |
| Ilse & Thys | 7/10 | 5388 days | 34% |
| Gronewold Harm-Dierchs | 10/10 | 5389 days | 36% |
| Richard Gallichan | 5/10 | 5392 days | 28% |
| Pfleidere | 8/10 | 5392 days | 36% |
| Wayne Forrow | 8/10 | 5395 days | 36% |
| Janey Chamberlain | 9/10 | 5396 days | 36% |
| Keely & Mark Haynes | 7/10 | 5398 days | 34% |
| Svea Sauter | 9/10 | 5398 days | 36% |
| Chris & Anne Pearson | 7/10 | 5399 days | 34% |
| Jeff and Carey Brown | 10/10 | 5404 days | 36% |
| Katie Mitchell | 10/10 | 5405 days | 36% |
| Gert Vogelaers | 7/10 | 5408 days | 34% |
| Victoria Purver | 9/10 | 5408 days | 36% |
| Malin Emanuelsson | 4/10 | 5408 days | 23% |
| Steve Pearce | 8/10 | 5409 days | 36% |
| Hadleigh | 8/10 | 5410 days | 36% |
| Mark | 9/10 | 5412 days | 36% |
| Mark Irwin | 8/10 | 5416 days | 36% |
| Andrew van der Peet | 7/10 | 5417 days | 34% |
| Horton Fawkes | 10/10 | 5424 days | 36% |
| Jason Hernandez | 9/10 | 5426 days | 36% |
| D Hoekstra | 10/10 | 5428 days | 36% |
| Ellen Thompson | 6/10 | 5428 days | 31% |
| Bas Geerts | 9/10 | 5433 days | 36% |
| mercadezz | 5/10 | 5464 days | 28% |
| kristy | 9/10 | 5556 days | 36% |
| penz | 6/10 | 5648 days | 31% |
| Gunther | 10/10 | 5683 days | 36% |
| Angela | 9/10 | 5691 days | 36% |
| Stephan Imartina | 8/10 | 5705 days | 36% |
| Jane and Dave | 5/10 | 5706 days | 28% |
| June | 8/10 | 5739 days | 36% |
| Jesper Sch | 9/10 | 5752 days | 36% |
| barry_w_nz | 10/10 | 5771 days | 36% |
| Luisa | 10/10 | 5771 days | 36% |
| Dutertre Annaboue | 7/10 | 5771 days | 34% |
| Stanna | 8/10 | 5771 days | 36% |
| Zara Leyden | 10/10 | 5772 days | 36% |
| Colin Daniels | 8/10 | 5772 days | 36% |
| Ashley Arnold | 8/10 | 5774 days | 36% |
| Gary Haas | 9/10 | 5777 days | 36% |
| R Traber | 8/10 | 5777 days | 36% |
| Faurack | 8/10 | 5777 days | 36% |
| Helen B | 7/10 | 5780 days | 34% |
| Robert Trostle | 7/10 | 5783 days | 34% |
| Brenda Brelinski | 8/10 | 5792 days | 36% |
| Karin | 8/10 | 5794 days | 36% |
| Nadine Schaee | 7/10 | 5795 days | 34% |
| Carl Diehl | 3/10 | 5796 days | 19% |
| Keith Maplestone | 7/10 | 5797 days | 34% |
| Uwe Rieper | 9/10 | 5797 days | 36% |
| Marie Jack | 5/10 | 5797 days | 28% |
| Pete Hallam | 10/10 | 5797 days | 36% |
| nigelwaterhouse | 9/10 | 5798 days | 36% |
| W David R Thomas | 9/10 | 5803 days | 36% |
| Catherine Clavel | 10/10 | 5807 days | 36% |
| John Borneman | 10/10 | 5815 days | 36% |
| Ralf Genthe | 8/10 | 5815 days | 36% |
| Heino keyssler | 10/10 | 5818 days | 36% |
| Florian Knoepfel | 8/10 | 5818 days | 36% |
| Astrio Gregersen | 9/10 | 5827 days | 36% |
| stafanie_norman | 9/10 | 5844 days | 36% |
| warrenp | 5/10 | 5845 days | 28% |
| asselman | 6/10 | 5845 days | 31% |
| carmenk | 8/10 | 5846 days | 36% |
| Marons | 8/10 | 5849 days | 36% |
| Poole | 8/10 | 5862 days | 36% |
| Douglas Beresford | 8/10 | 5862 days | 36% |
| mdarras | 8/10 | 5864 days | 36% |
| Laura McDaniel | 8/10 | 5868 days | 36% |
| Ines O'Sullivan | 7/10 | 5868 days | 34% |
| Deede K | 6/10 | 5868 days | 31% |
| Philip Ryott | 9/10 | 5870 days | 36% |
| Dermot Bryne | 5/10 | 5883 days | 28% |
| Debs NZ | 4/10 | 5890 days | 23% |
| PatH | 8/10 | 5904 days | 36% |
| zoey1 | 7/10 | 5969 days | 34% |
| johanw | 9/10 | 5976 days | 36% |
| DustyLaptop | 7/10 | 6043 days | 34% |
| Conrad Duden | 1/10 | 6074 days | 14% |
| HelenPalmer | 8/10 | 6092 days | 36% |
| TraceyM | 8/10 | 6092 days | 36% |
| LizG | 9/10 | 6102 days | 36% |
| scottl | 8/10 | 6104 days | 36% |
| mikestep | 8/10 | 6104 days | 36% |
| stephen | 8/10 | 6106 days | 36% |
| Heide | 8/10 | 6107 days | 36% |
| Juergan | 6/10 | 6108 days | 31% |
| RichardA | 7/10 | 6111 days | 34% |
| CraigB | 7/10 | 6116 days | 34% |
| LauraN | 7/10 | 6121 days | 34% |
| Benzedi | 8/10 | 6122 days | 36% |
| Fred | 2/10 | 6128 days | 16% |
| Mary | 8/10 | 6128 days | 36% |
| RodW | 8/10 | 6138 days | 36% |
| PiaW | 6/10 | 6138 days | 31% |
| JoanneM | 9/10 | 6139 days | 36% |
| SebastianGermany1 | 8/10 | 6139 days | 36% |
| Paul | 6/10 | 6141 days | 31% |
| S | 6/10 | 6141 days | 31% |
| Frances | 6/10 | 6141 days | 31% |
| Katrina | 6/10 | 6141 days | 31% |
| Renee | 7/10 | 6144 days | 34% |
| Dyan Aitken | 6/10 | 6145 days | 31% |
| Jan | 9/10 | 6149 days | 36% |
| Carly | 5/10 | 6155 days | 28% |
| Dave | 8/10 | 6155 days | 36% |
| Franz | 10/10 | 6155 days | 36% |
| GingerPrince | 8/10 | 6162 days | 36% |
| Hans | 8/10 | 6169 days | 36% |
| Katarina | 8/10 | 6169 days | 36% |
| Michael | 9/10 | 6173 days | 36% |
| Rob | 9/10 | 6176 days | 36% |
| Vicky | 9/10 | 6177 days | 36% |
| Bernd | 6/10 | 6177 days | 31% |
| Helen | 8/10 | 6181 days | 36% |
| Jason | 7/10 | 6208 days | 34% |
| Groen | 8/10 | 6217 days | 36% |
| Lorna | 10/10 | 6268 days | 36% |
| Emilie | 10/10 | 6279 days | 36% |
| Paul | 7/10 | 6282 days | 34% |
| Donna | 7/10 | 6293 days | 34% |
| Vanessa | 7/10 | 6294 days | 34% |
| Louise | 9/10 | 6311 days | 36% |
| Mark Coffey | 8/10 | 6347 days | 36% |
| Bonny Doon | 6/10 | 6365 days | 31% |
| CollyBob | 8/10 | 6377 days | 36% |
| Ashlee Roberts | 10/10 | 6401 days | 36% |
| Toni Keown | 9/10 | 6459 days | 36% |
| David Wilson-Howarth | 8/10 | 6467 days | 36% |
| Lorraine Wallis | 5/10 | 6470 days | 28% |
| Chrysa Charitou | 8/10 | 6470 days | 36% |
| Teresa Wallis | 6/10 | 6470 days | 31% |
| Tom Ben | 8/10 | 6475 days | 36% |
| Rob Poels | 7/10 | 6481 days | 34% |
| Sabine Volley | 10/10 | 6487 days | 36% |
| Ria | 8/10 | 6491 days | 36% |
| Orla Hansen | 9/10 | 6496 days | 36% |
| Sanne | 10/10 | 6497 days | 36% |
| Volders | 5/10 | 6497 days | 28% |
| David Buckley | 9/10 | 6504 days | 36% |
| April | 8/10 | 6513 days | 36% |
| Stefanie | 7/10 | 6517 days | 34% |
| Bex | 5/10 | 6531 days | 28% |
| Jann Anderssen | 10/10 | 6544 days | 36% |
| Tim | 5/10 | 6544 days | 28% |
| Chris Gedda | 9/10 | 6578 days | 36% |
| caroline | 8/10 | 6589 days | 36% |
| Pete | 7/10 | 6593 days | 34% |
| Killerblow | 8/10 | 6602 days | 36% |
| ranker_43 | 9/10 | 6706 days | 36% |
| Jo | 10/10 | 6706 days | 36% |
| Andy Chapman | 6/10 | 6706 days | 31% |
| Lauren | 8/10 | 6811 days | 36% |
| Jackie | 6/10 | 6811 days | 31% |
| Alan | 9/10 | 6815 days | 36% |
| Billie | 2/10 | 6816 days | 16% |
| Nick | 4/10 | 6816 days | 23% |
| Sebastian | 7/10 | 6822 days | 34% |
| Hanneke | 8/10 | 6832 days | 36% |
| Magnus | 4/10 | 6834 days | 23% |
| Erika | 5/10 | 6834 days | 28% |
| Stevenson | 8/10 | 6839 days | 36% |
| Raul | 6/10 | 6839 days | 31% |
| Heather | 8/10 | 6841 days | 36% |
| Pam Rose | 9/10 | 6844 days | 36% |
| Renee | 7/10 | 6844 days | 34% |
| Fenke | 8/10 | 6846 days | 36% |
| Gay Ramsay | 8/10 | 6858 days | 36% |
| Drew Forrest | 3/10 | 6858 days | 19% |
| John Beirne | 8/10 | 6858 days | 36% |
| Jess | 8/10 | 6858 days | 36% |
| Mary | 5/10 | 6869 days | 28% |
| Mitch | 1/10 | 6869 days | 14% |
| Herman&Ineke | 9/10 | 6873 days | 36% |
| Jensen | 5/10 | 6874 days | 28% |
| Colin | 6/10 | 6878 days | 31% |
| Thea | 8/10 | 6882 days | 36% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs Thermal Pools & Spa experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Hanmer Springs Thermal Pools & Spa experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs Thermal Pools & Spa experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
4.57% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.