Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs Thermal Pools & Spa.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs Thermal Pools & Spa
Valid Reviews
286 Valid Reviews
The Hanmer Springs Thermal Pools & Spa experience has a total of 287 reviews. There are 286 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 286 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
14% |
| 9/10 | 59 |
|
21% |
| 8/10 | 89 |
|
31% |
| 7/10 | 42 |
|
15% |
| 6/10 | 26 |
|
9% |
| 5/10 | 17 |
|
6% |
| 4/10 | 6 |
|
2% |
| 3/10 | 3 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 2 |
|
1% |
77.52% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa valid reviews is 77.52% and is based on 286 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
255 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 286 valid reviews, the experience has 255 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 255 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 53 |
|
21% |
| 8/10 | 84 |
|
33% |
| 7/10 | 40 |
|
16% |
| 6/10 | 22 |
|
9% |
| 5/10 | 14 |
|
5% |
| 4/10 | 5 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
77.73% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa face-to-face reviews is 77.73% and is based on 255 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.41%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Holm | 8/10 | 2688 days | 100% |
| Wendy | 8/10 | 2971 days | 83% |
| Andi Teuber | 4/10 | 2981 days | 53% |
| Chloe Olsen | 8/10 | 2984 days | 82% |
| Jodi Halligan | 7/10 | 2987 days | 77% |
| Bernd Giermann | 9/10 | 2988 days | 82% |
| Bree Shaw | 8/10 | 3024 days | 79% |
| Romana Novotna | 9/10 | 3027 days | 80% |
| Lukas Trewel | 8/10 | 3052 days | 77% |
| Lena | 5/10 | 3060 days | 59% |
| Laura Leoekloek | 9/10 | 3060 days | 78% |
| Maire O'Grady | 8/10 | 3065 days | 77% |
| Claudia Klinge | 9/10 | 3067 days | 77% |
| Claire | 9/10 | 3074 days | 77% |
| Chris | 9/10 | 3089 days | 76% |
| Gavin Moffatt | 8/10 | 3279 days | 63% |
| Constantin Goldberg | 7/10 | 3285 days | 60% |
| Radim Halasz | 10/10 | 3298 days | 64% |
| Katerina Vobecka | 9/10 | 3298 days | 63% |
| Andre | 8/10 | 3306 days | 62% |
| Marco | 8/10 | 3311 days | 61% |
| Angharad Lloyd | 7/10 | 3315 days | 58% |
| Andrea Tabaka | 10/10 | 3320 days | 62% |
| Martina | 7/10 | 3340 days | 56% |
| Ivan Dupont | 10/10 | 3344 days | 61% |
| Lars Schuett | 8/10 | 3345 days | 59% |
| Lazarela | 10/10 | 3349 days | 60% |
| Sabine | 8/10 | 3377 days | 57% |
| Guilaine Durieux | 8/10 | 3378 days | 57% |
| Madita and Lisann | 7/10 | 3378 days | 54% |
| Brooklyn | 7/10 | 3409 days | 52% |
| Katie | 8/10 | 3638 days | 41% |
| Rachel S | 10/10 | 3638 days | 42% |
| Danica Vrsaljko | 9/10 | 3655 days | 41% |
| Markus Johannes | 8/10 | 3655 days | 40% |
| Leonie Jennings | 9/10 | 3702 days | 38% |
| Brynn Ostvik | 7/10 | 3716 days | 34% |
| Kane F | 6/10 | 3820 days | 26% |
| Stefanie | 8/10 | 4002 days | 19% |
| Jan-Peter Stripp | 8/10 | 4002 days | 19% |
| Stina Hultberg | 5/10 | 4038 days | 12% |
| Linus Larsson | 6/10 | 4040 days | 14% |
| Davina Teo | 8/10 | 4069 days | 15% |
| Nigel | 10/10 | 4069 days | 15% |
| Henry Thiel | 4/10 | 4074 days | 8% |
| Christina Habranke | 7/10 | 4074 days | 13% |
| Claire Lieval | 9/10 | 4081 days | 14% |
| Aurora Garcia | 9/10 | 4083 days | 14% |
| Ruben Garcia Raiuiro | 10/10 | 4083 days | 14% |
| Sarah Strong | 8/10 | 4086 days | 14% |
| Susser | 10/10 | 4086 days | 14% |
| Trish Saunders | 8/10 | 4086 days | 14% |
| Patrick | 7/10 | 4093 days | 12% |
| Emma | 8/10 | 4093 days | 13% |
| Steve Kaminski | 10/10 | 4095 days | 13% |
| Monique Browne | 10/10 | 4095 days | 13% |
| Steve Warren | 9/10 | 4185 days | 8% |
| hendrik king | 10/10 | 4307 days | 0% |
| Stefan | 7/10 | 4384 days | 25% |
| Bettina Fluhrer | 8/10 | 4384 days | 27% |
| Marie | 9/10 | 4384 days | 27% |
| Michael Nolan | 10/10 | 4399 days | 28% |
| Sharyn Crosby | 10/10 | 4399 days | 28% |
| Kevin Tranter | 7/10 | 4406 days | 25% |
| Guillot | 6/10 | 4406 days | 23% |
| Daniel Jezak | 9/10 | 4409 days | 27% |
| Enna Keet | 8/10 | 4411 days | 27% |
| Mathieu Brias | 9/10 | 4445 days | 27% |
| Lis Bon | 9/10 | 4458 days | 27% |
| Ingeborg Ruysscher | 10/10 | 4458 days | 28% |
| Sue Kieseker | 9/10 | 4474 days | 27% |
| Jason | 8/10 | 4476 days | 27% |
| Stefan and Brigit and Janek | 10/10 | 4481 days | 28% |
| Jackie and Brian | 8/10 | 4481 days | 27% |
| gareth williams | 5/10 | 4580 days | 20% |
| sandytemp22 | 10/10 | 4733 days | 28% |
| Sander Heike | 8/10 | 4736 days | 27% |
| Vlutters | 7/10 | 4769 days | 25% |
| Brasier | 8/10 | 4770 days | 27% |
| Josef | 8/10 | 4774 days | 27% |
| Bottoms | 9/10 | 4774 days | 27% |
| Cole | 9/10 | 4775 days | 27% |
| John & Ray Calder | 6/10 | 4776 days | 23% |
| D Collier | 10/10 | 4777 days | 28% |
| Gerrit & Martina | 9/10 | 4778 days | 27% |
| Marco Scheiber | 6/10 | 4787 days | 23% |
| Andy & Lynnie Nevin | 7/10 | 4787 days | 25% |
| Kurt & Noemi Buhler | 9/10 | 4788 days | 27% |
| Jessica Lane | 8/10 | 4790 days | 27% |
| Dave McLeish | 8/10 | 4791 days | 27% |
| Johan | 9/10 | 4791 days | 27% |
| Katie K | 7/10 | 4802 days | 25% |
| Sally Rawson | 8/10 | 4804 days | 27% |
| Fred Saunders | 10/10 | 4819 days | 28% |
| JEB | 7/10 | 4824 days | 25% |
| Rene Rypkema | 8/10 | 4838 days | 27% |
| Kai | 10/10 | 4861 days | 28% |
| Steve Eley | 9/10 | 4864 days | 27% |
| Anna Bret | 6/10 | 4864 days | 23% |
| Jaime Castells | 6/10 | 4864 days | 23% |
| John & Vicki | 8/10 | 4871 days | 27% |
| Sue | 9/10 | 4871 days | 27% |
| kirribilliangel | 3/10 | 4977 days | 13% |
| Stephen Hunt | 7/10 | 5095 days | 25% |
| Edward Marhi | 9/10 | 5096 days | 27% |
| Weez18 | 6/10 | 5099 days | 23% |
| Brian & Di | 9/10 | 5112 days | 27% |
| Kendall | 9/10 | 5113 days | 27% |
| Ilse & Thys | 7/10 | 5113 days | 25% |
| Gronewold Harm-Dierchs | 10/10 | 5114 days | 28% |
| Richard Gallichan | 5/10 | 5117 days | 20% |
| Pfleidere | 8/10 | 5117 days | 27% |
| Wayne Forrow | 8/10 | 5120 days | 27% |
| Janey Chamberlain | 9/10 | 5121 days | 27% |
| Keely & Mark Haynes | 7/10 | 5123 days | 25% |
| Svea Sauter | 9/10 | 5123 days | 27% |
| Chris & Anne Pearson | 7/10 | 5124 days | 25% |
| Jeff and Carey Brown | 10/10 | 5129 days | 28% |
| Katie Mitchell | 10/10 | 5130 days | 28% |
| Gert Vogelaers | 7/10 | 5133 days | 25% |
| Victoria Purver | 9/10 | 5133 days | 27% |
| Malin Emanuelsson | 4/10 | 5133 days | 16% |
| Steve Pearce | 8/10 | 5134 days | 27% |
| Hadleigh | 8/10 | 5135 days | 27% |
| Mark | 9/10 | 5137 days | 27% |
| Mark Irwin | 8/10 | 5141 days | 27% |
| Andrew van der Peet | 7/10 | 5142 days | 25% |
| Horton Fawkes | 10/10 | 5149 days | 28% |
| Jason Hernandez | 9/10 | 5151 days | 27% |
| D Hoekstra | 10/10 | 5153 days | 28% |
| Ellen Thompson | 6/10 | 5153 days | 23% |
| Bas Geerts | 9/10 | 5158 days | 27% |
| mercadezz | 5/10 | 5189 days | 20% |
| kristy | 9/10 | 5281 days | 27% |
| penz | 6/10 | 5373 days | 23% |
| Gunther | 10/10 | 5408 days | 28% |
| Angela | 9/10 | 5416 days | 27% |
| Stephan Imartina | 8/10 | 5430 days | 27% |
| Jane and Dave | 5/10 | 5431 days | 20% |
| June | 8/10 | 5464 days | 27% |
| Jesper Sch | 9/10 | 5477 days | 27% |
| barry_w_nz | 10/10 | 5496 days | 28% |
| Luisa | 10/10 | 5496 days | 28% |
| Dutertre Annaboue | 7/10 | 5496 days | 25% |
| Stanna | 8/10 | 5496 days | 27% |
| Zara Leyden | 10/10 | 5497 days | 28% |
| Colin Daniels | 8/10 | 5497 days | 27% |
| Ashley Arnold | 8/10 | 5499 days | 27% |
| Gary Haas | 9/10 | 5502 days | 27% |
| R Traber | 8/10 | 5502 days | 27% |
| Faurack | 8/10 | 5502 days | 27% |
| Helen B | 7/10 | 5505 days | 25% |
| Robert Trostle | 7/10 | 5508 days | 25% |
| Brenda Brelinski | 8/10 | 5517 days | 27% |
| Karin | 8/10 | 5519 days | 27% |
| Nadine Schaee | 7/10 | 5520 days | 25% |
| Carl Diehl | 3/10 | 5521 days | 13% |
| Keith Maplestone | 7/10 | 5522 days | 25% |
| Uwe Rieper | 9/10 | 5522 days | 27% |
| Marie Jack | 5/10 | 5522 days | 20% |
| Pete Hallam | 10/10 | 5522 days | 28% |
| nigelwaterhouse | 9/10 | 5523 days | 27% |
| W David R Thomas | 9/10 | 5528 days | 27% |
| Catherine Clavel | 10/10 | 5532 days | 28% |
| John Borneman | 10/10 | 5540 days | 28% |
| Ralf Genthe | 8/10 | 5540 days | 27% |
| Heino keyssler | 10/10 | 5543 days | 28% |
| Florian Knoepfel | 8/10 | 5543 days | 27% |
| Astrio Gregersen | 9/10 | 5552 days | 27% |
| stafanie_norman | 9/10 | 5569 days | 27% |
| warrenp | 5/10 | 5570 days | 20% |
| asselman | 6/10 | 5570 days | 23% |
| carmenk | 8/10 | 5571 days | 27% |
| Marons | 8/10 | 5574 days | 27% |
| Poole | 8/10 | 5587 days | 27% |
| Douglas Beresford | 8/10 | 5587 days | 27% |
| mdarras | 8/10 | 5589 days | 27% |
| Laura McDaniel | 8/10 | 5593 days | 27% |
| Ines O'Sullivan | 7/10 | 5593 days | 25% |
| Deede K | 6/10 | 5593 days | 23% |
| Philip Ryott | 9/10 | 5595 days | 27% |
| Dermot Bryne | 5/10 | 5608 days | 20% |
| Debs NZ | 4/10 | 5615 days | 16% |
| PatH | 8/10 | 5629 days | 27% |
| zoey1 | 7/10 | 5694 days | 25% |
| johanw | 9/10 | 5701 days | 27% |
| DustyLaptop | 7/10 | 5768 days | 25% |
| Conrad Duden | 1/10 | 5799 days | 8% |
| HelenPalmer | 8/10 | 5817 days | 27% |
| TraceyM | 8/10 | 5817 days | 27% |
| LizG | 9/10 | 5827 days | 27% |
| scottl | 8/10 | 5829 days | 27% |
| mikestep | 8/10 | 5829 days | 27% |
| stephen | 8/10 | 5831 days | 27% |
| Heide | 8/10 | 5832 days | 27% |
| Juergan | 6/10 | 5833 days | 23% |
| RichardA | 7/10 | 5836 days | 25% |
| CraigB | 7/10 | 5841 days | 25% |
| LauraN | 7/10 | 5846 days | 25% |
| Benzedi | 8/10 | 5847 days | 27% |
| Fred | 2/10 | 5853 days | 10% |
| Mary | 8/10 | 5853 days | 27% |
| RodW | 8/10 | 5863 days | 27% |
| PiaW | 6/10 | 5863 days | 23% |
| JoanneM | 9/10 | 5864 days | 27% |
| SebastianGermany1 | 8/10 | 5864 days | 27% |
| Paul | 6/10 | 5866 days | 23% |
| S | 6/10 | 5866 days | 23% |
| Frances | 6/10 | 5866 days | 23% |
| Katrina | 6/10 | 5866 days | 23% |
| Renee | 7/10 | 5869 days | 25% |
| Dyan Aitken | 6/10 | 5869 days | 23% |
| Jan | 9/10 | 5874 days | 27% |
| Carly | 5/10 | 5880 days | 20% |
| Dave | 8/10 | 5880 days | 27% |
| Franz | 10/10 | 5880 days | 28% |
| GingerPrince | 8/10 | 5887 days | 27% |
| Hans | 8/10 | 5894 days | 27% |
| Katarina | 8/10 | 5894 days | 27% |
| Michael | 9/10 | 5898 days | 27% |
| Rob | 9/10 | 5901 days | 27% |
| Vicky | 9/10 | 5902 days | 27% |
| Bernd | 6/10 | 5902 days | 23% |
| Helen | 8/10 | 5906 days | 27% |
| Jason | 7/10 | 5933 days | 25% |
| Groen | 8/10 | 5942 days | 27% |
| Lorna | 10/10 | 5993 days | 28% |
| Emilie | 10/10 | 6004 days | 28% |
| Paul | 7/10 | 6007 days | 25% |
| Donna | 7/10 | 6018 days | 25% |
| Vanessa | 7/10 | 6018 days | 25% |
| Louise | 9/10 | 6036 days | 27% |
| Mark Coffey | 8/10 | 6072 days | 27% |
| Bonny Doon | 6/10 | 6090 days | 23% |
| CollyBob | 8/10 | 6102 days | 27% |
| Ashlee Roberts | 10/10 | 6126 days | 28% |
| Toni Keown | 9/10 | 6184 days | 27% |
| David Wilson-Howarth | 8/10 | 6192 days | 27% |
| Lorraine Wallis | 5/10 | 6195 days | 20% |
| Chrysa Charitou | 8/10 | 6195 days | 27% |
| Teresa Wallis | 6/10 | 6195 days | 23% |
| Tom Ben | 8/10 | 6200 days | 27% |
| Rob Poels | 7/10 | 6206 days | 25% |
| Sabine Volley | 10/10 | 6212 days | 28% |
| Ria | 8/10 | 6216 days | 27% |
| Orla Hansen | 9/10 | 6221 days | 27% |
| Sanne | 10/10 | 6222 days | 28% |
| Volders | 5/10 | 6222 days | 20% |
| David Buckley | 9/10 | 6229 days | 27% |
| April | 8/10 | 6238 days | 27% |
| Stefanie | 7/10 | 6242 days | 25% |
| Bex | 5/10 | 6256 days | 20% |
| Jann Anderssen | 10/10 | 6269 days | 28% |
| Tim | 5/10 | 6269 days | 20% |
| Chris Gedda | 9/10 | 6303 days | 27% |
| caroline | 8/10 | 6314 days | 27% |
| Pete | 7/10 | 6318 days | 25% |
| Killerblow | 8/10 | 6327 days | 27% |
| ranker_43 | 9/10 | 6431 days | 27% |
| Jo | 10/10 | 6431 days | 28% |
| Andy Chapman | 6/10 | 6431 days | 23% |
| Lauren | 8/10 | 6536 days | 27% |
| Jackie | 6/10 | 6536 days | 23% |
| Alan | 9/10 | 6540 days | 27% |
| Billie | 2/10 | 6541 days | 10% |
| Nick | 4/10 | 6541 days | 16% |
| Sebastian | 7/10 | 6547 days | 25% |
| Hanneke | 8/10 | 6557 days | 27% |
| Magnus | 4/10 | 6559 days | 16% |
| Erika | 5/10 | 6559 days | 20% |
| Stevenson | 8/10 | 6564 days | 27% |
| Raul | 6/10 | 6564 days | 23% |
| Heather | 8/10 | 6566 days | 27% |
| Pam Rose | 9/10 | 6569 days | 27% |
| Renee | 7/10 | 6569 days | 25% |
| Fenke | 8/10 | 6571 days | 27% |
| Gay Ramsay | 8/10 | 6583 days | 27% |
| Drew Forrest | 3/10 | 6583 days | 13% |
| John Beirne | 8/10 | 6583 days | 27% |
| Jess | 8/10 | 6583 days | 27% |
| Mary | 5/10 | 6594 days | 20% |
| Mitch | 1/10 | 6594 days | 8% |
| Herman&Ineke | 9/10 | 6598 days | 27% |
| Jensen | 5/10 | 6599 days | 20% |
| Colin | 6/10 | 6603 days | 23% |
| Thea | 8/10 | 6607 days | 27% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs Thermal Pools & Spa experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.96% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Hanmer Springs Thermal Pools & Spa experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs Thermal Pools & Spa experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.91% |
| 198 | -3.93% |
| 199 | -3.95% |
| 200 | -3.96% |
| 201 | -3.98% |
| 202 | -4.00% |
| 203 | -4.02% |
| … | … |
Balancing Adjustment
4.48% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.