Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs Thermal Pools & Spa.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs Thermal Pools & Spa
Valid Reviews
286 Valid Reviews
The Hanmer Springs Thermal Pools & Spa experience has a total of 287 reviews. There are 286 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 286 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
14% |
| 9/10 | 59 |
|
21% |
| 8/10 | 89 |
|
31% |
| 7/10 | 42 |
|
15% |
| 6/10 | 26 |
|
9% |
| 5/10 | 17 |
|
6% |
| 4/10 | 6 |
|
2% |
| 3/10 | 3 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 2 |
|
1% |
77.52% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa valid reviews is 77.52% and is based on 286 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
255 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 286 valid reviews, the experience has 255 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 255 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 53 |
|
21% |
| 8/10 | 84 |
|
33% |
| 7/10 | 40 |
|
16% |
| 6/10 | 22 |
|
9% |
| 5/10 | 14 |
|
5% |
| 4/10 | 5 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
77.73% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa face-to-face reviews is 77.73% and is based on 255 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.33%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Holm | 8/10 | 2507 days | 100% |
| Wendy | 8/10 | 2790 days | 84% |
| Andi Teuber | 4/10 | 2800 days | 54% |
| Chloe Olsen | 8/10 | 2803 days | 83% |
| Jodi Halligan | 7/10 | 2806 days | 79% |
| Bernd Giermann | 9/10 | 2807 days | 84% |
| Bree Shaw | 8/10 | 2843 days | 81% |
| Romana Novotna | 9/10 | 2846 days | 82% |
| Lukas Trewel | 8/10 | 2871 days | 80% |
| Lena | 5/10 | 2879 days | 61% |
| Laura Leoekloek | 9/10 | 2879 days | 80% |
| Maire O'Grady | 8/10 | 2884 days | 79% |
| Claudia Klinge | 9/10 | 2886 days | 80% |
| Claire | 9/10 | 2893 days | 79% |
| Chris | 9/10 | 2907 days | 79% |
| Gavin Moffatt | 8/10 | 3098 days | 67% |
| Constantin Goldberg | 7/10 | 3104 days | 63% |
| Radim Halasz | 10/10 | 3117 days | 67% |
| Katerina Vobecka | 9/10 | 3117 days | 67% |
| Andre | 8/10 | 3125 days | 66% |
| Marco | 8/10 | 3130 days | 65% |
| Angharad Lloyd | 7/10 | 3134 days | 62% |
| Andrea Tabaka | 10/10 | 3139 days | 66% |
| Martina | 7/10 | 3159 days | 60% |
| Ivan Dupont | 10/10 | 3163 days | 65% |
| Lars Schuett | 8/10 | 3164 days | 63% |
| Lazarela | 10/10 | 3168 days | 64% |
| Sabine | 8/10 | 3196 days | 62% |
| Guilaine Durieux | 8/10 | 3197 days | 62% |
| Madita and Lisann | 7/10 | 3197 days | 58% |
| Brooklyn | 7/10 | 3228 days | 57% |
| Katie | 8/10 | 3456 days | 47% |
| Rachel S | 10/10 | 3456 days | 48% |
| Danica Vrsaljko | 9/10 | 3474 days | 47% |
| Markus Johannes | 8/10 | 3474 days | 46% |
| Leonie Jennings | 9/10 | 3521 days | 44% |
| Brynn Ostvik | 7/10 | 3535 days | 40% |
| Kane F | 6/10 | 3638 days | 32% |
| Stefanie | 8/10 | 3821 days | 27% |
| Jan-Peter Stripp | 8/10 | 3821 days | 27% |
| Stina Hultberg | 5/10 | 3857 days | 18% |
| Linus Larsson | 6/10 | 3859 days | 21% |
| Davina Teo | 8/10 | 3888 days | 23% |
| Nigel | 10/10 | 3888 days | 24% |
| Henry Thiel | 4/10 | 3893 days | 14% |
| Christina Habranke | 7/10 | 3893 days | 21% |
| Claire Lieval | 9/10 | 3900 days | 23% |
| Aurora Garcia | 9/10 | 3902 days | 22% |
| Ruben Garcia Raiuiro | 10/10 | 3902 days | 23% |
| Sarah Strong | 8/10 | 3905 days | 22% |
| Susser | 10/10 | 3905 days | 23% |
| Trish Saunders | 8/10 | 3905 days | 22% |
| Patrick | 7/10 | 3912 days | 20% |
| Emma | 8/10 | 3912 days | 22% |
| Steve Kaminski | 10/10 | 3914 days | 22% |
| Monique Browne | 10/10 | 3914 days | 22% |
| Steve Warren | 9/10 | 4004 days | 17% |
| hendrik king | 10/10 | 4126 days | 10% |
| Stefan | 7/10 | 4203 days | 5% |
| Bettina Fluhrer | 8/10 | 4203 days | 5% |
| Marie | 9/10 | 4203 days | 6% |
| Michael Nolan | 10/10 | 4218 days | 5% |
| Sharyn Crosby | 10/10 | 4218 days | 5% |
| Kevin Tranter | 7/10 | 4225 days | 4% |
| Guillot | 6/10 | 4225 days | 3% |
| Daniel Jezak | 9/10 | 4228 days | 4% |
| Enna Keet | 8/10 | 4230 days | 4% |
| Mathieu Brias | 9/10 | 4264 days | 2% |
| Lis Bon | 9/10 | 4277 days | 1% |
| Ingeborg Ruysscher | 10/10 | 4277 days | 1% |
| Sue Kieseker | 9/10 | 4293 days | 0% |
| Jason | 8/10 | 4295 days | 0% |
| Stefan and Brigit and Janek | 10/10 | 4300 days | 0% |
| Jackie and Brian | 8/10 | 4300 days | 0% |
| gareth williams | 5/10 | 4399 days | 18% |
| sandytemp22 | 10/10 | 4552 days | 25% |
| Sander Heike | 8/10 | 4555 days | 24% |
| Vlutters | 7/10 | 4588 days | 23% |
| Brasier | 8/10 | 4589 days | 24% |
| Josef | 8/10 | 4593 days | 24% |
| Bottoms | 9/10 | 4593 days | 24% |
| Cole | 9/10 | 4594 days | 24% |
| John & Ray Calder | 6/10 | 4595 days | 21% |
| D Collier | 10/10 | 4596 days | 25% |
| Gerrit & Martina | 9/10 | 4597 days | 24% |
| Marco Scheiber | 6/10 | 4606 days | 21% |
| Andy & Lynnie Nevin | 7/10 | 4606 days | 23% |
| Kurt & Noemi Buhler | 9/10 | 4607 days | 24% |
| Jessica Lane | 8/10 | 4609 days | 24% |
| Dave McLeish | 8/10 | 4610 days | 24% |
| Johan | 9/10 | 4610 days | 24% |
| Katie K | 7/10 | 4621 days | 23% |
| Sally Rawson | 8/10 | 4623 days | 24% |
| Fred Saunders | 10/10 | 4638 days | 25% |
| JEB | 7/10 | 4643 days | 23% |
| Rene Rypkema | 8/10 | 4657 days | 24% |
| Kai | 10/10 | 4680 days | 25% |
| Steve Eley | 9/10 | 4683 days | 24% |
| Anna Bret | 6/10 | 4683 days | 21% |
| Jaime Castells | 6/10 | 4683 days | 21% |
| John & Vicki | 8/10 | 4690 days | 24% |
| Sue | 9/10 | 4690 days | 24% |
| kirribilliangel | 3/10 | 4796 days | 11% |
| Stephen Hunt | 7/10 | 4914 days | 23% |
| Edward Marhi | 9/10 | 4915 days | 24% |
| Weez18 | 6/10 | 4918 days | 21% |
| Brian & Di | 9/10 | 4931 days | 24% |
| Kendall | 9/10 | 4932 days | 24% |
| Ilse & Thys | 7/10 | 4932 days | 23% |
| Gronewold Harm-Dierchs | 10/10 | 4933 days | 25% |
| Richard Gallichan | 5/10 | 4936 days | 18% |
| Pfleidere | 8/10 | 4936 days | 24% |
| Wayne Forrow | 8/10 | 4939 days | 24% |
| Janey Chamberlain | 9/10 | 4940 days | 24% |
| Keely & Mark Haynes | 7/10 | 4942 days | 23% |
| Svea Sauter | 9/10 | 4942 days | 24% |
| Chris & Anne Pearson | 7/10 | 4943 days | 23% |
| Jeff and Carey Brown | 10/10 | 4948 days | 25% |
| Katie Mitchell | 10/10 | 4949 days | 25% |
| Gert Vogelaers | 7/10 | 4952 days | 23% |
| Victoria Purver | 9/10 | 4952 days | 24% |
| Malin Emanuelsson | 4/10 | 4952 days | 15% |
| Steve Pearce | 8/10 | 4953 days | 24% |
| Hadleigh | 8/10 | 4954 days | 24% |
| Mark | 9/10 | 4956 days | 24% |
| Mark Irwin | 8/10 | 4960 days | 24% |
| Andrew van der Peet | 7/10 | 4961 days | 23% |
| Horton Fawkes | 10/10 | 4968 days | 25% |
| Jason Hernandez | 9/10 | 4970 days | 24% |
| D Hoekstra | 10/10 | 4972 days | 25% |
| Ellen Thompson | 6/10 | 4972 days | 21% |
| Bas Geerts | 9/10 | 4977 days | 24% |
| mercadezz | 5/10 | 5008 days | 18% |
| kristy | 9/10 | 5100 days | 24% |
| penz | 6/10 | 5192 days | 21% |
| Gunther | 10/10 | 5227 days | 25% |
| Angela | 9/10 | 5235 days | 24% |
| Stephan Imartina | 8/10 | 5249 days | 24% |
| Jane and Dave | 5/10 | 5250 days | 18% |
| June | 8/10 | 5283 days | 24% |
| Jesper Sch | 9/10 | 5296 days | 24% |
| barry_w_nz | 10/10 | 5315 days | 25% |
| Luisa | 10/10 | 5315 days | 25% |
| Dutertre Annaboue | 7/10 | 5315 days | 23% |
| Stanna | 8/10 | 5315 days | 24% |
| Zara Leyden | 10/10 | 5316 days | 25% |
| Colin Daniels | 8/10 | 5316 days | 24% |
| Ashley Arnold | 8/10 | 5318 days | 24% |
| Gary Haas | 9/10 | 5321 days | 24% |
| R Traber | 8/10 | 5321 days | 24% |
| Faurack | 8/10 | 5321 days | 24% |
| Helen B | 7/10 | 5324 days | 23% |
| Robert Trostle | 7/10 | 5327 days | 23% |
| Brenda Brelinski | 8/10 | 5336 days | 24% |
| Karin | 8/10 | 5338 days | 24% |
| Nadine Schaee | 7/10 | 5339 days | 23% |
| Carl Diehl | 3/10 | 5340 days | 11% |
| Keith Maplestone | 7/10 | 5341 days | 23% |
| Uwe Rieper | 9/10 | 5341 days | 24% |
| Marie Jack | 5/10 | 5341 days | 18% |
| Pete Hallam | 10/10 | 5341 days | 25% |
| nigelwaterhouse | 9/10 | 5342 days | 24% |
| W David R Thomas | 9/10 | 5347 days | 24% |
| Catherine Clavel | 10/10 | 5351 days | 25% |
| John Borneman | 10/10 | 5359 days | 25% |
| Ralf Genthe | 8/10 | 5359 days | 24% |
| Heino keyssler | 10/10 | 5362 days | 25% |
| Florian Knoepfel | 8/10 | 5362 days | 24% |
| Astrio Gregersen | 9/10 | 5371 days | 24% |
| stafanie_norman | 9/10 | 5388 days | 24% |
| warrenp | 5/10 | 5389 days | 18% |
| asselman | 6/10 | 5389 days | 21% |
| carmenk | 8/10 | 5390 days | 24% |
| Marons | 8/10 | 5393 days | 24% |
| Poole | 8/10 | 5406 days | 24% |
| Douglas Beresford | 8/10 | 5406 days | 24% |
| mdarras | 8/10 | 5408 days | 24% |
| Laura McDaniel | 8/10 | 5412 days | 24% |
| Ines O'Sullivan | 7/10 | 5412 days | 23% |
| Deede K | 6/10 | 5412 days | 21% |
| Philip Ryott | 9/10 | 5414 days | 24% |
| Dermot Bryne | 5/10 | 5427 days | 18% |
| Debs NZ | 4/10 | 5434 days | 15% |
| PatH | 8/10 | 5448 days | 24% |
| zoey1 | 7/10 | 5513 days | 23% |
| johanw | 9/10 | 5520 days | 24% |
| DustyLaptop | 7/10 | 5587 days | 23% |
| Conrad Duden | 1/10 | 5618 days | 7% |
| HelenPalmer | 8/10 | 5636 days | 24% |
| TraceyM | 8/10 | 5636 days | 24% |
| LizG | 9/10 | 5646 days | 24% |
| scottl | 8/10 | 5648 days | 24% |
| mikestep | 8/10 | 5648 days | 24% |
| stephen | 8/10 | 5649 days | 24% |
| Heide | 8/10 | 5651 days | 24% |
| Juergan | 6/10 | 5652 days | 21% |
| RichardA | 7/10 | 5655 days | 23% |
| CraigB | 7/10 | 5660 days | 23% |
| LauraN | 7/10 | 5665 days | 23% |
| Benzedi | 8/10 | 5666 days | 24% |
| Fred | 2/10 | 5671 days | 9% |
| Mary | 8/10 | 5672 days | 24% |
| RodW | 8/10 | 5682 days | 24% |
| PiaW | 6/10 | 5682 days | 21% |
| JoanneM | 9/10 | 5683 days | 24% |
| SebastianGermany1 | 8/10 | 5683 days | 24% |
| Paul | 6/10 | 5684 days | 21% |
| S | 6/10 | 5684 days | 21% |
| Frances | 6/10 | 5684 days | 21% |
| Katrina | 6/10 | 5684 days | 21% |
| Renee | 7/10 | 5688 days | 23% |
| Dyan Aitken | 6/10 | 5688 days | 21% |
| Jan | 9/10 | 5693 days | 24% |
| Carly | 5/10 | 5698 days | 18% |
| Dave | 8/10 | 5698 days | 24% |
| Franz | 10/10 | 5699 days | 25% |
| GingerPrince | 8/10 | 5706 days | 24% |
| Hans | 8/10 | 5712 days | 24% |
| Katarina | 8/10 | 5712 days | 24% |
| Michael | 9/10 | 5717 days | 24% |
| Rob | 9/10 | 5720 days | 24% |
| Vicky | 9/10 | 5720 days | 24% |
| Bernd | 6/10 | 5721 days | 21% |
| Helen | 8/10 | 5724 days | 24% |
| Jason | 7/10 | 5752 days | 23% |
| Groen | 8/10 | 5760 days | 24% |
| Lorna | 10/10 | 5811 days | 25% |
| Emilie | 10/10 | 5822 days | 25% |
| Paul | 7/10 | 5825 days | 23% |
| Donna | 7/10 | 5837 days | 23% |
| Vanessa | 7/10 | 5837 days | 23% |
| Louise | 9/10 | 5854 days | 24% |
| Mark Coffey | 8/10 | 5891 days | 24% |
| Bonny Doon | 6/10 | 5909 days | 21% |
| CollyBob | 8/10 | 5920 days | 24% |
| Ashlee Roberts | 10/10 | 5945 days | 25% |
| Toni Keown | 9/10 | 6003 days | 24% |
| David Wilson-Howarth | 8/10 | 6010 days | 24% |
| Lorraine Wallis | 5/10 | 6014 days | 18% |
| Chrysa Charitou | 8/10 | 6014 days | 24% |
| Teresa Wallis | 6/10 | 6014 days | 21% |
| Tom Ben | 8/10 | 6019 days | 24% |
| Rob Poels | 7/10 | 6025 days | 23% |
| Sabine Volley | 10/10 | 6031 days | 25% |
| Ria | 8/10 | 6035 days | 24% |
| Orla Hansen | 9/10 | 6040 days | 24% |
| Sanne | 10/10 | 6041 days | 25% |
| Volders | 5/10 | 6041 days | 18% |
| David Buckley | 9/10 | 6048 days | 24% |
| April | 8/10 | 6057 days | 24% |
| Stefanie | 7/10 | 6061 days | 23% |
| Bex | 5/10 | 6075 days | 18% |
| Jann Anderssen | 10/10 | 6088 days | 25% |
| Tim | 5/10 | 6088 days | 18% |
| Chris Gedda | 9/10 | 6122 days | 24% |
| caroline | 8/10 | 6133 days | 24% |
| Pete | 7/10 | 6137 days | 23% |
| Killerblow | 8/10 | 6145 days | 24% |
| ranker_43 | 9/10 | 6250 days | 24% |
| Jo | 10/10 | 6250 days | 25% |
| Andy Chapman | 6/10 | 6250 days | 21% |
| Lauren | 8/10 | 6355 days | 24% |
| Jackie | 6/10 | 6355 days | 21% |
| Alan | 9/10 | 6359 days | 24% |
| Billie | 2/10 | 6360 days | 9% |
| Nick | 4/10 | 6360 days | 15% |
| Sebastian | 7/10 | 6366 days | 23% |
| Hanneke | 8/10 | 6376 days | 24% |
| Magnus | 4/10 | 6378 days | 15% |
| Erika | 5/10 | 6378 days | 18% |
| Stevenson | 8/10 | 6383 days | 24% |
| Raul | 6/10 | 6383 days | 21% |
| Heather | 8/10 | 6385 days | 24% |
| Pam Rose | 9/10 | 6388 days | 24% |
| Renee | 7/10 | 6388 days | 23% |
| Fenke | 8/10 | 6390 days | 24% |
| Gay Ramsay | 8/10 | 6402 days | 24% |
| Drew Forrest | 3/10 | 6402 days | 11% |
| John Beirne | 8/10 | 6402 days | 24% |
| Jess | 8/10 | 6402 days | 24% |
| Mary | 5/10 | 6413 days | 18% |
| Mitch | 1/10 | 6413 days | 7% |
| Herman&Ineke | 9/10 | 6417 days | 24% |
| Jensen | 5/10 | 6418 days | 18% |
| Colin | 6/10 | 6422 days | 21% |
| Thea | 8/10 | 6426 days | 24% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs Thermal Pools & Spa experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.98% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 76 days. However the Hanmer Springs Thermal Pools & Spa experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs Thermal Pools & Spa experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.94% |
| 198 | -2.95% |
| 199 | -2.97% |
| 200 | -2.98% |
| 201 | -3.00% |
| 202 | -3.01% |
| 203 | -3.03% |
| … | … |
Balancing Adjustment
4.15% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.