Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs Thermal Pools & Spa.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
286 Valid Reviews
The Hanmer Springs Thermal Pools & Spa experience has a total of 287 reviews. There are 286 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 286 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 40 |
|
14% |
9/10 | 59 |
|
21% |
8/10 | 89 |
|
31% |
7/10 | 42 |
|
15% |
6/10 | 26 |
|
9% |
5/10 | 17 |
|
6% |
4/10 | 6 |
|
2% |
3/10 | 3 |
|
1% |
2/10 | 2 |
|
1% |
1/10 | 2 |
|
1% |
77.52% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa valid reviews is 77.52% and is based on 286 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
255 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 286 valid reviews, the experience has 255 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 255 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 32 |
|
13% |
9/10 | 53 |
|
21% |
8/10 | 84 |
|
33% |
7/10 | 40 |
|
16% |
6/10 | 22 |
|
9% |
5/10 | 14 |
|
5% |
4/10 | 5 |
|
2% |
3/10 | 2 |
|
1% |
2/10 | 2 |
|
1% |
1/10 | 1 |
|
0% |
77.73% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa face-to-face reviews is 77.73% and is based on 255 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
79.29%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Michael Holm | 8/10 | 2663 days | 100% |
Wendy | 8/10 | 2946 days | 83% |
Andi Teuber | 4/10 | 2956 days | 55% |
Chloe Olsen | 8/10 | 2959 days | 83% |
Jodi Halligan | 7/10 | 2962 days | 78% |
Bernd Giermann | 9/10 | 2963 days | 83% |
Bree Shaw | 8/10 | 2999 days | 80% |
Romana Novotna | 9/10 | 3002 days | 81% |
Lukas Trewel | 8/10 | 3027 days | 79% |
Lena | 5/10 | 3035 days | 61% |
Laura Leoekloek | 9/10 | 3035 days | 79% |
Maire O'Grady | 8/10 | 3040 days | 78% |
Claudia Klinge | 9/10 | 3042 days | 79% |
Claire | 9/10 | 3049 days | 78% |
Chris | 9/10 | 3063 days | 77% |
Gavin Moffatt | 8/10 | 3254 days | 65% |
Constantin Goldberg | 7/10 | 3260 days | 62% |
Radim Halasz | 10/10 | 3273 days | 66% |
Katerina Vobecka | 9/10 | 3273 days | 65% |
Andre | 8/10 | 3281 days | 64% |
Marco | 8/10 | 3286 days | 64% |
Angharad Lloyd | 7/10 | 3290 days | 60% |
Andrea Tabaka | 10/10 | 3295 days | 64% |
Martina | 7/10 | 3315 days | 59% |
Ivan Dupont | 10/10 | 3319 days | 63% |
Lars Schuett | 8/10 | 3320 days | 62% |
Lazarela | 10/10 | 3324 days | 63% |
Sabine | 8/10 | 3352 days | 60% |
Guilaine Durieux | 8/10 | 3353 days | 60% |
Madita and Lisann | 7/10 | 3353 days | 57% |
Brooklyn | 7/10 | 3384 days | 55% |
Katie | 8/10 | 3612 days | 45% |
Rachel S | 10/10 | 3612 days | 45% |
Danica Vrsaljko | 9/10 | 3630 days | 44% |
Markus Johannes | 8/10 | 3630 days | 43% |
Leonie Jennings | 9/10 | 3677 days | 41% |
Brynn Ostvik | 7/10 | 3691 days | 38% |
Kane F | 6/10 | 3794 days | 30% |
Stefanie | 8/10 | 3977 days | 23% |
Jan-Peter Stripp | 8/10 | 3977 days | 23% |
Stina Hultberg | 5/10 | 4013 days | 16% |
Linus Larsson | 6/10 | 4015 days | 18% |
Davina Teo | 8/10 | 4044 days | 19% |
Nigel | 10/10 | 4044 days | 20% |
Henry Thiel | 4/10 | 4049 days | 13% |
Christina Habranke | 7/10 | 4049 days | 18% |
Claire Lieval | 9/10 | 4056 days | 19% |
Aurora Garcia | 9/10 | 4058 days | 19% |
Ruben Garcia Raiuiro | 10/10 | 4058 days | 19% |
Sarah Strong | 8/10 | 4061 days | 18% |
Susser | 10/10 | 4061 days | 19% |
Trish Saunders | 8/10 | 4061 days | 18% |
Patrick | 7/10 | 4068 days | 17% |
Emma | 8/10 | 4068 days | 18% |
Steve Kaminski | 10/10 | 4070 days | 18% |
Monique Browne | 10/10 | 4070 days | 18% |
Steve Warren | 9/10 | 4160 days | 13% |
hendrik king | 10/10 | 4282 days | 5% |
Stefan | 7/10 | 4359 days | 1% |
Bettina Fluhrer | 8/10 | 4359 days | 1% |
Marie | 9/10 | 4359 days | 1% |
Michael Nolan | 10/10 | 4374 days | 0% |
Sharyn Crosby | 10/10 | 4374 days | 0% |
Kevin Tranter | 7/10 | 4381 days | 28% |
Guillot | 6/10 | 4381 days | 26% |
Daniel Jezak | 9/10 | 4384 days | 30% |
Enna Keet | 8/10 | 4386 days | 30% |
Mathieu Brias | 9/10 | 4420 days | 30% |
Lis Bon | 9/10 | 4433 days | 30% |
Ingeborg Ruysscher | 10/10 | 4433 days | 30% |
Sue Kieseker | 9/10 | 4449 days | 30% |
Jason | 8/10 | 4451 days | 30% |
Stefan and Brigit and Janek | 10/10 | 4456 days | 30% |
Jackie and Brian | 8/10 | 4456 days | 30% |
gareth williams | 5/10 | 4555 days | 23% |
sandytemp22 | 10/10 | 4708 days | 30% |
Sander Heike | 8/10 | 4711 days | 30% |
Vlutters | 7/10 | 4744 days | 28% |
Brasier | 8/10 | 4745 days | 30% |
Josef | 8/10 | 4749 days | 30% |
Bottoms | 9/10 | 4749 days | 30% |
Cole | 9/10 | 4750 days | 30% |
John & Ray Calder | 6/10 | 4751 days | 26% |
D Collier | 10/10 | 4752 days | 30% |
Gerrit & Martina | 9/10 | 4753 days | 30% |
Marco Scheiber | 6/10 | 4762 days | 26% |
Andy & Lynnie Nevin | 7/10 | 4762 days | 28% |
Kurt & Noemi Buhler | 9/10 | 4763 days | 30% |
Jessica Lane | 8/10 | 4765 days | 30% |
Dave McLeish | 8/10 | 4766 days | 30% |
Johan | 9/10 | 4766 days | 30% |
Katie K | 7/10 | 4777 days | 28% |
Sally Rawson | 8/10 | 4779 days | 30% |
Fred Saunders | 10/10 | 4794 days | 30% |
JEB | 7/10 | 4799 days | 28% |
Rene Rypkema | 8/10 | 4813 days | 30% |
Kai | 10/10 | 4836 days | 30% |
Steve Eley | 9/10 | 4839 days | 30% |
Anna Bret | 6/10 | 4839 days | 26% |
Jaime Castells | 6/10 | 4839 days | 26% |
John & Vicki | 8/10 | 4846 days | 30% |
Sue | 9/10 | 4846 days | 30% |
kirribilliangel | 3/10 | 4952 days | 16% |
Stephen Hunt | 7/10 | 5070 days | 28% |
Edward Marhi | 9/10 | 5071 days | 30% |
Weez18 | 6/10 | 5074 days | 26% |
Brian & Di | 9/10 | 5087 days | 30% |
Kendall | 9/10 | 5088 days | 30% |
Ilse & Thys | 7/10 | 5088 days | 28% |
Gronewold Harm-Dierchs | 10/10 | 5089 days | 30% |
Richard Gallichan | 5/10 | 5092 days | 23% |
Pfleidere | 8/10 | 5092 days | 30% |
Wayne Forrow | 8/10 | 5095 days | 30% |
Janey Chamberlain | 9/10 | 5096 days | 30% |
Keely & Mark Haynes | 7/10 | 5098 days | 28% |
Svea Sauter | 9/10 | 5098 days | 30% |
Chris & Anne Pearson | 7/10 | 5099 days | 28% |
Jeff and Carey Brown | 10/10 | 5104 days | 30% |
Katie Mitchell | 10/10 | 5105 days | 30% |
Gert Vogelaers | 7/10 | 5108 days | 28% |
Victoria Purver | 9/10 | 5108 days | 30% |
Malin Emanuelsson | 4/10 | 5108 days | 20% |
Steve Pearce | 8/10 | 5109 days | 30% |
Hadleigh | 8/10 | 5110 days | 30% |
Mark | 9/10 | 5112 days | 30% |
Mark Irwin | 8/10 | 5116 days | 30% |
Andrew van der Peet | 7/10 | 5117 days | 28% |
Horton Fawkes | 10/10 | 5124 days | 30% |
Jason Hernandez | 9/10 | 5126 days | 30% |
D Hoekstra | 10/10 | 5128 days | 30% |
Ellen Thompson | 6/10 | 5128 days | 26% |
Bas Geerts | 9/10 | 5133 days | 30% |
mercadezz | 5/10 | 5164 days | 23% |
kristy | 9/10 | 5256 days | 30% |
penz | 6/10 | 5348 days | 26% |
Gunther | 10/10 | 5383 days | 30% |
Angela | 9/10 | 5391 days | 30% |
Stephan Imartina | 8/10 | 5405 days | 30% |
Jane and Dave | 5/10 | 5406 days | 23% |
June | 8/10 | 5439 days | 30% |
Jesper Sch | 9/10 | 5452 days | 30% |
barry_w_nz | 10/10 | 5471 days | 30% |
Luisa | 10/10 | 5471 days | 30% |
Dutertre Annaboue | 7/10 | 5471 days | 28% |
Stanna | 8/10 | 5471 days | 30% |
Zara Leyden | 10/10 | 5472 days | 30% |
Colin Daniels | 8/10 | 5472 days | 30% |
Ashley Arnold | 8/10 | 5474 days | 30% |
Gary Haas | 9/10 | 5477 days | 30% |
R Traber | 8/10 | 5477 days | 30% |
Faurack | 8/10 | 5477 days | 30% |
Helen B | 7/10 | 5480 days | 28% |
Robert Trostle | 7/10 | 5483 days | 28% |
Brenda Brelinski | 8/10 | 5492 days | 30% |
Karin | 8/10 | 5494 days | 30% |
Nadine Schaee | 7/10 | 5495 days | 28% |
Carl Diehl | 3/10 | 5496 days | 16% |
Keith Maplestone | 7/10 | 5497 days | 28% |
Uwe Rieper | 9/10 | 5497 days | 30% |
Marie Jack | 5/10 | 5497 days | 23% |
Pete Hallam | 10/10 | 5497 days | 30% |
nigelwaterhouse | 9/10 | 5498 days | 30% |
W David R Thomas | 9/10 | 5503 days | 30% |
Catherine Clavel | 10/10 | 5507 days | 30% |
John Borneman | 10/10 | 5515 days | 30% |
Ralf Genthe | 8/10 | 5515 days | 30% |
Heino keyssler | 10/10 | 5518 days | 30% |
Florian Knoepfel | 8/10 | 5518 days | 30% |
Astrio Gregersen | 9/10 | 5527 days | 30% |
stafanie_norman | 9/10 | 5544 days | 30% |
warrenp | 5/10 | 5545 days | 23% |
asselman | 6/10 | 5545 days | 26% |
carmenk | 8/10 | 5546 days | 30% |
Marons | 8/10 | 5549 days | 30% |
Poole | 8/10 | 5562 days | 30% |
Douglas Beresford | 8/10 | 5562 days | 30% |
mdarras | 8/10 | 5564 days | 30% |
Laura McDaniel | 8/10 | 5568 days | 30% |
Ines O'Sullivan | 7/10 | 5568 days | 28% |
Deede K | 6/10 | 5568 days | 26% |
Philip Ryott | 9/10 | 5570 days | 30% |
Dermot Bryne | 5/10 | 5583 days | 23% |
Debs NZ | 4/10 | 5590 days | 20% |
PatH | 8/10 | 5604 days | 30% |
zoey1 | 7/10 | 5669 days | 28% |
johanw | 9/10 | 5676 days | 30% |
DustyLaptop | 7/10 | 5743 days | 28% |
Conrad Duden | 1/10 | 5774 days | 12% |
HelenPalmer | 8/10 | 5792 days | 30% |
TraceyM | 8/10 | 5792 days | 30% |
LizG | 9/10 | 5802 days | 30% |
scottl | 8/10 | 5804 days | 30% |
mikestep | 8/10 | 5804 days | 30% |
stephen | 8/10 | 5805 days | 30% |
Heide | 8/10 | 5807 days | 30% |
Juergan | 6/10 | 5808 days | 26% |
RichardA | 7/10 | 5811 days | 28% |
CraigB | 7/10 | 5816 days | 28% |
LauraN | 7/10 | 5821 days | 28% |
Benzedi | 8/10 | 5822 days | 30% |
Fred | 2/10 | 5827 days | 14% |
Mary | 8/10 | 5828 days | 30% |
RodW | 8/10 | 5838 days | 30% |
PiaW | 6/10 | 5838 days | 26% |
JoanneM | 9/10 | 5839 days | 30% |
SebastianGermany1 | 8/10 | 5839 days | 30% |
Paul | 6/10 | 5840 days | 26% |
S | 6/10 | 5840 days | 26% |
Frances | 6/10 | 5840 days | 26% |
Katrina | 6/10 | 5840 days | 26% |
Renee | 7/10 | 5844 days | 28% |
Dyan Aitken | 6/10 | 5844 days | 26% |
Jan | 9/10 | 5849 days | 30% |
Carly | 5/10 | 5854 days | 23% |
Dave | 8/10 | 5854 days | 30% |
Franz | 10/10 | 5855 days | 30% |
GingerPrince | 8/10 | 5862 days | 30% |
Hans | 8/10 | 5868 days | 30% |
Katarina | 8/10 | 5868 days | 30% |
Michael | 9/10 | 5873 days | 30% |
Rob | 9/10 | 5876 days | 30% |
Vicky | 9/10 | 5876 days | 30% |
Bernd | 6/10 | 5877 days | 26% |
Helen | 8/10 | 5880 days | 30% |
Jason | 7/10 | 5908 days | 28% |
Groen | 8/10 | 5916 days | 30% |
Lorna | 10/10 | 5968 days | 30% |
Emilie | 10/10 | 5978 days | 30% |
Paul | 7/10 | 5981 days | 28% |
Donna | 7/10 | 5993 days | 28% |
Vanessa | 7/10 | 5993 days | 28% |
Louise | 9/10 | 6010 days | 30% |
Mark Coffey | 8/10 | 6047 days | 30% |
Bonny Doon | 6/10 | 6065 days | 26% |
CollyBob | 8/10 | 6076 days | 30% |
Ashlee Roberts | 10/10 | 6101 days | 30% |
Toni Keown | 9/10 | 6159 days | 30% |
David Wilson-Howarth | 8/10 | 6166 days | 30% |
Lorraine Wallis | 5/10 | 6170 days | 23% |
Chrysa Charitou | 8/10 | 6170 days | 30% |
Teresa Wallis | 6/10 | 6170 days | 26% |
Tom Ben | 8/10 | 6175 days | 30% |
Rob Poels | 7/10 | 6181 days | 28% |
Sabine Volley | 10/10 | 6187 days | 30% |
Ria | 8/10 | 6191 days | 30% |
Orla Hansen | 9/10 | 6196 days | 30% |
Sanne | 10/10 | 6197 days | 30% |
Volders | 5/10 | 6197 days | 23% |
David Buckley | 9/10 | 6204 days | 30% |
April | 8/10 | 6213 days | 30% |
Stefanie | 7/10 | 6217 days | 28% |
Bex | 5/10 | 6231 days | 23% |
Jann Anderssen | 10/10 | 6244 days | 30% |
Tim | 5/10 | 6244 days | 23% |
Chris Gedda | 9/10 | 6278 days | 30% |
caroline | 8/10 | 6289 days | 30% |
Pete | 7/10 | 6293 days | 28% |
Killerblow | 8/10 | 6302 days | 30% |
ranker_43 | 9/10 | 6406 days | 30% |
Jo | 10/10 | 6406 days | 30% |
Andy Chapman | 6/10 | 6406 days | 26% |
Lauren | 8/10 | 6511 days | 30% |
Jackie | 6/10 | 6511 days | 26% |
Alan | 9/10 | 6515 days | 30% |
Billie | 2/10 | 6516 days | 14% |
Nick | 4/10 | 6516 days | 20% |
Sebastian | 7/10 | 6522 days | 28% |
Hanneke | 8/10 | 6532 days | 30% |
Magnus | 4/10 | 6534 days | 20% |
Erika | 5/10 | 6534 days | 23% |
Stevenson | 8/10 | 6539 days | 30% |
Raul | 6/10 | 6539 days | 26% |
Heather | 8/10 | 6541 days | 30% |
Pam Rose | 9/10 | 6544 days | 30% |
Renee | 7/10 | 6544 days | 28% |
Fenke | 8/10 | 6546 days | 30% |
Gay Ramsay | 8/10 | 6558 days | 30% |
Drew Forrest | 3/10 | 6558 days | 16% |
John Beirne | 8/10 | 6558 days | 30% |
Jess | 8/10 | 6558 days | 30% |
Mary | 5/10 | 6569 days | 23% |
Mitch | 1/10 | 6569 days | 12% |
Herman&Ineke | 9/10 | 6573 days | 30% |
Jensen | 5/10 | 6574 days | 23% |
Colin | 6/10 | 6578 days | 26% |
Thea | 8/10 | 6582 days | 30% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs Thermal Pools & Spa experience has plenty of reviews and does not meet the criteria for any adjustment.
-4.14% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Hanmer Springs Thermal Pools & Spa experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs Thermal Pools & Spa experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -4.08% |
198 | -4.10% |
199 | -4.12% |
200 | -4.14% |
201 | -4.16% |
202 | -4.19% |
203 | -4.21% |
… | … |
4.59% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.