Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs Thermal Pools & Spa.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs Thermal Pools & Spa
Valid Reviews
286 Valid Reviews
The Hanmer Springs Thermal Pools & Spa experience has a total of 287 reviews. There are 286 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 286 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
14% |
| 9/10 | 59 |
|
21% |
| 8/10 | 89 |
|
31% |
| 7/10 | 42 |
|
15% |
| 6/10 | 26 |
|
9% |
| 5/10 | 17 |
|
6% |
| 4/10 | 6 |
|
2% |
| 3/10 | 3 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 2 |
|
1% |
77.52% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa valid reviews is 77.52% and is based on 286 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
255 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 286 valid reviews, the experience has 255 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 255 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 53 |
|
21% |
| 8/10 | 84 |
|
33% |
| 7/10 | 40 |
|
16% |
| 6/10 | 22 |
|
9% |
| 5/10 | 14 |
|
5% |
| 4/10 | 5 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
77.73% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa face-to-face reviews is 77.73% and is based on 255 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.35%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Holm | 8/10 | 3107 days | 100% |
| Wendy | 8/10 | 3390 days | 75% |
| Andi Teuber | 4/10 | 3400 days | 46% |
| Chloe Olsen | 8/10 | 3403 days | 74% |
| Jodi Halligan | 7/10 | 3406 days | 70% |
| Bernd Giermann | 9/10 | 3407 days | 75% |
| Bree Shaw | 8/10 | 3443 days | 71% |
| Romana Novotna | 9/10 | 3446 days | 71% |
| Lukas Trewel | 8/10 | 3471 days | 68% |
| Lena | 5/10 | 3479 days | 50% |
| Laura Leoekloek | 9/10 | 3479 days | 68% |
| Maire O'Grady | 8/10 | 3484 days | 67% |
| Claudia Klinge | 9/10 | 3486 days | 68% |
| Claire | 9/10 | 3493 days | 67% |
| Chris | 9/10 | 3507 days | 66% |
| Gavin Moffatt | 8/10 | 3698 days | 49% |
| Constantin Goldberg | 7/10 | 3704 days | 45% |
| Radim Halasz | 10/10 | 3717 days | 48% |
| Katerina Vobecka | 9/10 | 3717 days | 47% |
| Andre | 8/10 | 3725 days | 46% |
| Marco | 8/10 | 3730 days | 46% |
| Angharad Lloyd | 7/10 | 3734 days | 43% |
| Andrea Tabaka | 10/10 | 3739 days | 46% |
| Martina | 7/10 | 3759 days | 40% |
| Ivan Dupont | 10/10 | 3763 days | 44% |
| Lars Schuett | 8/10 | 3764 days | 43% |
| Lazarela | 10/10 | 3768 days | 44% |
| Sabine | 8/10 | 3796 days | 40% |
| Guilaine Durieux | 8/10 | 3797 days | 40% |
| Madita and Lisann | 7/10 | 3797 days | 37% |
| Brooklyn | 7/10 | 3828 days | 35% |
| Katie | 8/10 | 4056 days | 17% |
| Rachel S | 10/10 | 4056 days | 18% |
| Danica Vrsaljko | 9/10 | 4074 days | 16% |
| Markus Johannes | 8/10 | 4074 days | 16% |
| Leonie Jennings | 9/10 | 4121 days | 12% |
| Brynn Ostvik | 7/10 | 4135 days | 9% |
| Kane F | 6/10 | 4238 days | 0% |
| Stefanie | 8/10 | 4421 days | 34% |
| Jan-Peter Stripp | 8/10 | 4421 days | 34% |
| Stina Hultberg | 5/10 | 4457 days | 24% |
| Linus Larsson | 6/10 | 4459 days | 28% |
| Davina Teo | 8/10 | 4488 days | 34% |
| Nigel | 10/10 | 4488 days | 35% |
| Henry Thiel | 4/10 | 4493 days | 19% |
| Christina Habranke | 7/10 | 4493 days | 31% |
| Claire Lieval | 9/10 | 4500 days | 34% |
| Aurora Garcia | 9/10 | 4502 days | 34% |
| Ruben Garcia Raiuiro | 10/10 | 4502 days | 35% |
| Sarah Strong | 8/10 | 4505 days | 34% |
| Susser | 10/10 | 4505 days | 35% |
| Trish Saunders | 8/10 | 4505 days | 34% |
| Patrick | 7/10 | 4512 days | 31% |
| Emma | 8/10 | 4512 days | 34% |
| Steve Kaminski | 10/10 | 4514 days | 35% |
| Monique Browne | 10/10 | 4514 days | 35% |
| Steve Warren | 9/10 | 4604 days | 34% |
| hendrik king | 10/10 | 4726 days | 35% |
| Stefan | 7/10 | 4803 days | 31% |
| Bettina Fluhrer | 8/10 | 4803 days | 34% |
| Marie | 9/10 | 4803 days | 34% |
| Michael Nolan | 10/10 | 4818 days | 35% |
| Sharyn Crosby | 10/10 | 4818 days | 35% |
| Kevin Tranter | 7/10 | 4825 days | 31% |
| Guillot | 6/10 | 4825 days | 28% |
| Daniel Jezak | 9/10 | 4828 days | 34% |
| Enna Keet | 8/10 | 4830 days | 34% |
| Mathieu Brias | 9/10 | 4864 days | 34% |
| Lis Bon | 9/10 | 4877 days | 34% |
| Ingeborg Ruysscher | 10/10 | 4877 days | 35% |
| Sue Kieseker | 9/10 | 4893 days | 34% |
| Jason | 8/10 | 4895 days | 34% |
| Stefan and Brigit and Janek | 10/10 | 4900 days | 35% |
| Jackie and Brian | 8/10 | 4900 days | 34% |
| gareth williams | 5/10 | 4999 days | 24% |
| sandytemp22 | 10/10 | 5152 days | 35% |
| Sander Heike | 8/10 | 5155 days | 34% |
| Vlutters | 7/10 | 5188 days | 31% |
| Brasier | 8/10 | 5189 days | 34% |
| Josef | 8/10 | 5193 days | 34% |
| Bottoms | 9/10 | 5193 days | 34% |
| Cole | 9/10 | 5194 days | 34% |
| John & Ray Calder | 6/10 | 5195 days | 28% |
| D Collier | 10/10 | 5196 days | 35% |
| Gerrit & Martina | 9/10 | 5197 days | 34% |
| Marco Scheiber | 6/10 | 5206 days | 28% |
| Andy & Lynnie Nevin | 7/10 | 5206 days | 31% |
| Kurt & Noemi Buhler | 9/10 | 5207 days | 34% |
| Jessica Lane | 8/10 | 5209 days | 34% |
| Dave McLeish | 8/10 | 5210 days | 34% |
| Johan | 9/10 | 5210 days | 34% |
| Katie K | 7/10 | 5221 days | 31% |
| Sally Rawson | 8/10 | 5223 days | 34% |
| Fred Saunders | 10/10 | 5238 days | 35% |
| JEB | 7/10 | 5243 days | 31% |
| Rene Rypkema | 8/10 | 5257 days | 34% |
| Kai | 10/10 | 5280 days | 35% |
| Steve Eley | 9/10 | 5283 days | 34% |
| Anna Bret | 6/10 | 5283 days | 28% |
| Jaime Castells | 6/10 | 5283 days | 28% |
| John & Vicki | 8/10 | 5290 days | 34% |
| Sue | 9/10 | 5290 days | 34% |
| kirribilliangel | 3/10 | 5396 days | 14% |
| Stephen Hunt | 7/10 | 5514 days | 31% |
| Edward Marhi | 9/10 | 5515 days | 34% |
| Weez18 | 6/10 | 5518 days | 28% |
| Brian & Di | 9/10 | 5531 days | 34% |
| Kendall | 9/10 | 5532 days | 34% |
| Ilse & Thys | 7/10 | 5532 days | 31% |
| Gronewold Harm-Dierchs | 10/10 | 5533 days | 35% |
| Richard Gallichan | 5/10 | 5536 days | 24% |
| Pfleidere | 8/10 | 5536 days | 34% |
| Wayne Forrow | 8/10 | 5539 days | 34% |
| Janey Chamberlain | 9/10 | 5540 days | 34% |
| Keely & Mark Haynes | 7/10 | 5542 days | 31% |
| Svea Sauter | 9/10 | 5542 days | 34% |
| Chris & Anne Pearson | 7/10 | 5543 days | 31% |
| Jeff and Carey Brown | 10/10 | 5548 days | 35% |
| Katie Mitchell | 10/10 | 5549 days | 35% |
| Gert Vogelaers | 7/10 | 5552 days | 31% |
| Victoria Purver | 9/10 | 5552 days | 34% |
| Malin Emanuelsson | 4/10 | 5552 days | 19% |
| Steve Pearce | 8/10 | 5553 days | 34% |
| Hadleigh | 8/10 | 5554 days | 34% |
| Mark | 9/10 | 5556 days | 34% |
| Mark Irwin | 8/10 | 5560 days | 34% |
| Andrew van der Peet | 7/10 | 5561 days | 31% |
| Horton Fawkes | 10/10 | 5568 days | 35% |
| Jason Hernandez | 9/10 | 5570 days | 34% |
| D Hoekstra | 10/10 | 5572 days | 35% |
| Ellen Thompson | 6/10 | 5572 days | 28% |
| Bas Geerts | 9/10 | 5577 days | 34% |
| mercadezz | 5/10 | 5608 days | 24% |
| kristy | 9/10 | 5700 days | 34% |
| penz | 6/10 | 5792 days | 28% |
| Gunther | 10/10 | 5827 days | 35% |
| Angela | 9/10 | 5835 days | 34% |
| Stephan Imartina | 8/10 | 5849 days | 34% |
| Jane and Dave | 5/10 | 5850 days | 24% |
| June | 8/10 | 5883 days | 34% |
| Jesper Sch | 9/10 | 5896 days | 34% |
| barry_w_nz | 10/10 | 5915 days | 35% |
| Luisa | 10/10 | 5915 days | 35% |
| Dutertre Annaboue | 7/10 | 5915 days | 31% |
| Stanna | 8/10 | 5915 days | 34% |
| Zara Leyden | 10/10 | 5916 days | 35% |
| Colin Daniels | 8/10 | 5916 days | 34% |
| Ashley Arnold | 8/10 | 5918 days | 34% |
| Gary Haas | 9/10 | 5921 days | 34% |
| R Traber | 8/10 | 5921 days | 34% |
| Faurack | 8/10 | 5921 days | 34% |
| Helen B | 7/10 | 5924 days | 31% |
| Robert Trostle | 7/10 | 5927 days | 31% |
| Brenda Brelinski | 8/10 | 5936 days | 34% |
| Karin | 8/10 | 5938 days | 34% |
| Nadine Schaee | 7/10 | 5939 days | 31% |
| Carl Diehl | 3/10 | 5940 days | 14% |
| Keith Maplestone | 7/10 | 5941 days | 31% |
| Uwe Rieper | 9/10 | 5941 days | 34% |
| Marie Jack | 5/10 | 5941 days | 24% |
| Pete Hallam | 10/10 | 5941 days | 35% |
| nigelwaterhouse | 9/10 | 5942 days | 34% |
| W David R Thomas | 9/10 | 5947 days | 34% |
| Catherine Clavel | 10/10 | 5951 days | 35% |
| John Borneman | 10/10 | 5959 days | 35% |
| Ralf Genthe | 8/10 | 5959 days | 34% |
| Heino keyssler | 10/10 | 5962 days | 35% |
| Florian Knoepfel | 8/10 | 5962 days | 34% |
| Astrio Gregersen | 9/10 | 5971 days | 34% |
| stafanie_norman | 9/10 | 5988 days | 34% |
| warrenp | 5/10 | 5989 days | 24% |
| asselman | 6/10 | 5989 days | 28% |
| carmenk | 8/10 | 5990 days | 34% |
| Marons | 8/10 | 5993 days | 34% |
| Poole | 8/10 | 6006 days | 34% |
| Douglas Beresford | 8/10 | 6006 days | 34% |
| mdarras | 8/10 | 6008 days | 34% |
| Laura McDaniel | 8/10 | 6012 days | 34% |
| Ines O'Sullivan | 7/10 | 6012 days | 31% |
| Deede K | 6/10 | 6012 days | 28% |
| Philip Ryott | 9/10 | 6014 days | 34% |
| Dermot Bryne | 5/10 | 6027 days | 24% |
| Debs NZ | 4/10 | 6034 days | 19% |
| PatH | 8/10 | 6048 days | 34% |
| zoey1 | 7/10 | 6113 days | 31% |
| johanw | 9/10 | 6120 days | 34% |
| DustyLaptop | 7/10 | 6187 days | 31% |
| Conrad Duden | 1/10 | 6218 days | 8% |
| HelenPalmer | 8/10 | 6236 days | 34% |
| TraceyM | 8/10 | 6236 days | 34% |
| LizG | 9/10 | 6246 days | 34% |
| scottl | 8/10 | 6248 days | 34% |
| mikestep | 8/10 | 6248 days | 34% |
| stephen | 8/10 | 6249 days | 34% |
| Heide | 8/10 | 6251 days | 34% |
| Juergan | 6/10 | 6252 days | 28% |
| RichardA | 7/10 | 6255 days | 31% |
| CraigB | 7/10 | 6260 days | 31% |
| LauraN | 7/10 | 6265 days | 31% |
| Benzedi | 8/10 | 6266 days | 34% |
| Fred | 2/10 | 6271 days | 10% |
| Mary | 8/10 | 6272 days | 34% |
| RodW | 8/10 | 6282 days | 34% |
| PiaW | 6/10 | 6282 days | 28% |
| JoanneM | 9/10 | 6283 days | 34% |
| SebastianGermany1 | 8/10 | 6283 days | 34% |
| Paul | 6/10 | 6284 days | 28% |
| S | 6/10 | 6284 days | 28% |
| Frances | 6/10 | 6284 days | 28% |
| Katrina | 6/10 | 6284 days | 28% |
| Renee | 7/10 | 6288 days | 31% |
| Dyan Aitken | 6/10 | 6288 days | 28% |
| Jan | 9/10 | 6293 days | 34% |
| Carly | 5/10 | 6298 days | 24% |
| Dave | 8/10 | 6298 days | 34% |
| Franz | 10/10 | 6299 days | 35% |
| GingerPrince | 8/10 | 6306 days | 34% |
| Hans | 8/10 | 6312 days | 34% |
| Katarina | 8/10 | 6312 days | 34% |
| Michael | 9/10 | 6317 days | 34% |
| Rob | 9/10 | 6320 days | 34% |
| Vicky | 9/10 | 6320 days | 34% |
| Bernd | 6/10 | 6321 days | 28% |
| Helen | 8/10 | 6324 days | 34% |
| Jason | 7/10 | 6352 days | 31% |
| Groen | 8/10 | 6360 days | 34% |
| Lorna | 10/10 | 6411 days | 35% |
| Emilie | 10/10 | 6422 days | 35% |
| Paul | 7/10 | 6425 days | 31% |
| Donna | 7/10 | 6437 days | 31% |
| Vanessa | 7/10 | 6437 days | 31% |
| Louise | 9/10 | 6454 days | 34% |
| Mark Coffey | 8/10 | 6491 days | 34% |
| Bonny Doon | 6/10 | 6509 days | 28% |
| CollyBob | 8/10 | 6520 days | 34% |
| Ashlee Roberts | 10/10 | 6545 days | 35% |
| Toni Keown | 9/10 | 6603 days | 34% |
| David Wilson-Howarth | 8/10 | 6610 days | 34% |
| Lorraine Wallis | 5/10 | 6614 days | 24% |
| Chrysa Charitou | 8/10 | 6614 days | 34% |
| Teresa Wallis | 6/10 | 6614 days | 28% |
| Tom Ben | 8/10 | 6619 days | 34% |
| Rob Poels | 7/10 | 6625 days | 31% |
| Sabine Volley | 10/10 | 6631 days | 35% |
| Ria | 8/10 | 6635 days | 34% |
| Orla Hansen | 9/10 | 6640 days | 34% |
| Sanne | 10/10 | 6641 days | 35% |
| Volders | 5/10 | 6641 days | 24% |
| David Buckley | 9/10 | 6648 days | 34% |
| April | 8/10 | 6657 days | 34% |
| Stefanie | 7/10 | 6661 days | 31% |
| Bex | 5/10 | 6675 days | 24% |
| Jann Anderssen | 10/10 | 6688 days | 35% |
| Tim | 5/10 | 6688 days | 24% |
| Chris Gedda | 9/10 | 6722 days | 34% |
| caroline | 8/10 | 6733 days | 34% |
| Pete | 7/10 | 6737 days | 31% |
| Killerblow | 8/10 | 6745 days | 34% |
| ranker_43 | 9/10 | 6850 days | 34% |
| Jo | 10/10 | 6850 days | 35% |
| Andy Chapman | 6/10 | 6850 days | 28% |
| Lauren | 8/10 | 6955 days | 34% |
| Jackie | 6/10 | 6955 days | 28% |
| Alan | 9/10 | 6959 days | 34% |
| Billie | 2/10 | 6960 days | 10% |
| Nick | 4/10 | 6960 days | 19% |
| Sebastian | 7/10 | 6966 days | 31% |
| Hanneke | 8/10 | 6976 days | 34% |
| Magnus | 4/10 | 6978 days | 19% |
| Erika | 5/10 | 6978 days | 24% |
| Stevenson | 8/10 | 6983 days | 34% |
| Raul | 6/10 | 6983 days | 28% |
| Heather | 8/10 | 6985 days | 34% |
| Pam Rose | 9/10 | 6988 days | 34% |
| Renee | 7/10 | 6988 days | 31% |
| Fenke | 8/10 | 6990 days | 34% |
| Gay Ramsay | 8/10 | 7002 days | 34% |
| Drew Forrest | 3/10 | 7002 days | 14% |
| John Beirne | 8/10 | 7002 days | 34% |
| Jess | 8/10 | 7002 days | 34% |
| Mary | 5/10 | 7013 days | 24% |
| Mitch | 1/10 | 7013 days | 8% |
| Herman&Ineke | 9/10 | 7017 days | 34% |
| Jensen | 5/10 | 7018 days | 24% |
| Colin | 6/10 | 7022 days | 28% |
| Thea | 8/10 | 7026 days | 34% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs Thermal Pools & Spa experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.91% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 86 days. However the Hanmer Springs Thermal Pools & Spa experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs Thermal Pools & Spa experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.87% |
| 198 | -2.88% |
| 199 | -2.90% |
| 200 | -2.91% |
| 201 | -2.93% |
| 202 | -2.94% |
| 203 | -2.96% |
| … | … |
Balancing Adjustment
4.11% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.