Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Akaroa Dolphins.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Akaroa Dolphins
Valid Reviews
79 Valid Reviews
The Akaroa Dolphins experience has a total of 80 reviews. There are 79 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 79 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
41% |
| 9/10 | 26 |
|
33% |
| 8/10 | 15 |
|
19% |
| 7/10 | 3 |
|
4% |
| 6/10 | 3 |
|
4% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.25% Average
The raw data average (mean) for all the Akaroa Dolphins valid reviews is 90.25% and is based on 79 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
59 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 79 valid reviews, the experience has 59 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 59 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 19 |
|
32% |
| 9/10 | 20 |
|
34% |
| 8/10 | 14 |
|
24% |
| 7/10 | 3 |
|
5% |
| 6/10 | 3 |
|
5% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.31% Average
The raw data average (mean) for all the Akaroa Dolphins face-to-face reviews is 88.31% and is based on 59 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
91.18%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Lucy C | 9/10 | 1718 days | 100% |
| Christine | 9/10 | 1777 days | 90% |
| Tracey Cron | 9/10 | 1808 days | 88% |
| Inga Hoffmann | 10/10 | 2508 days | 64% |
| Freddrick Weiser | 9/10 | 2845 days | 51% |
| Mike Dw | 9/10 | 2961 days | 47% |
| Nolwen | 9/10 | 3321 days | 34% |
| The Beans | 10/10 | 3329 days | 34% |
| Ross D | 10/10 | 3335 days | 33% |
| Peter Passlack | 10/10 | 3338 days | 33% |
| Chea Hao Wong | 10/10 | 3390 days | 31% |
| Caroline Shaw | 10/10 | 3560 days | 25% |
| Pierre Mathis | 10/10 | 3571 days | 25% |
| Brenda Oomen | 10/10 | 3574 days | 25% |
| Estelle Daniel | 10/10 | 3578 days | 24% |
| Kim-Lara | 8/10 | 3593 days | 23% |
| Tamara | 10/10 | 3607 days | 23% |
| Sandra P | 10/10 | 3634 days | 22% |
| Marie Schmid | 10/10 | 3962 days | 10% |
| Angie Cairns | 10/10 | 3992 days | 9% |
| Jimmy Shaw | 10/10 | 4245 days | 0% |
| Wendy Hawkins | 8/10 | 4666 days | 13% |
| Roger Hawkins | 9/10 | 4666 days | 14% |
| Tanja Schlagermann | 10/10 | 4673 days | 14% |
| Alexander Mukasa | 10/10 | 4673 days | 14% |
| Erik Muchembled | 10/10 | 4675 days | 14% |
| Andrea Lang | 8/10 | 4677 days | 13% |
| Xtian_P | 10/10 | 4761 days | 14% |
| michellephil | 10/10 | 4822 days | 14% |
| nztintin | 10/10 | 5036 days | 14% |
| mandd | 10/10 | 5036 days | 14% |
| Orlando | 9/10 | 5048 days | 14% |
| Uwe Herrdum | 9/10 | 5052 days | 14% |
| Francis Corrigan | 9/10 | 5066 days | 14% |
| John & Vicki | 9/10 | 5143 days | 14% |
| G Tulloch | 9/10 | 5365 days | 14% |
| Edward Marhi | 8/10 | 5368 days | 13% |
| Robin Adair | 9/10 | 5389 days | 14% |
| Sandra Schulz | 9/10 | 5396 days | 14% |
| Derek Puplett | 9/10 | 5406 days | 14% |
| Martin Current | 9/10 | 5417 days | 14% |
| Hartmut Vogt | 10/10 | 5418 days | 14% |
| allesca | 9/10 | 5522 days | 14% |
| Mary Van | 8/10 | 5583 days | 13% |
| penz | 9/10 | 5645 days | 14% |
| victoriauk | 8/10 | 5675 days | 13% |
| Susanne Strassmann | 6/10 | 5773 days | 11% |
| M Sicard | 9/10 | 5777 days | 14% |
| Lasse Olesen | 9/10 | 5788 days | 14% |
| Keith Wilde | 8/10 | 5790 days | 13% |
| Sarah Goeckener | 9/10 | 5867 days | 14% |
| katharina | 10/10 | 5867 days | 14% |
| Katrin Wennin | 8/10 | 5868 days | 13% |
| Thorben Thede | 9/10 | 5869 days | 14% |
| Roma | 10/10 | 5880 days | 14% |
| HairyHaggis | 10/10 | 5887 days | 14% |
| Ronny | 6/10 | 6106 days | 11% |
| ChristinaV | 10/10 | 6110 days | 14% |
| JudithLehr | 6/10 | 6113 days | 11% |
| Steven | 10/10 | 6117 days | 14% |
| StijnH | 8/10 | 6118 days | 13% |
| FramiskaH | 8/10 | 6119 days | 13% |
| StefanGermany1 | 8/10 | 6119 days | 13% |
| JaninaF | 10/10 | 6119 days | 14% |
| Tatjane | 9/10 | 6132 days | 14% |
| XaviG | 9/10 | 6135 days | 14% |
| JesusB | 7/10 | 6135 days | 12% |
| Denk | 8/10 | 6163 days | 13% |
| Katie Mitchell | 10/10 | 6252 days | 14% |
| Ben Ackland | 8/10 | 6488 days | 13% |
| Tessa McCormick | 8/10 | 6498 days | 13% |
| John Beirne | 10/10 | 6855 days | 14% |
| ranker_110 | 7/10 | 6859 days | 12% |
| Christine | 10/10 | 6864 days | 14% |
| Helle | 9/10 | 6866 days | 14% |
| John | 7/10 | 6866 days | 12% |
| Reggie | 10/10 | 6867 days | 14% |
| Dave | 9/10 | 6878 days | 14% |
| Beate | 8/10 | 6879 days | 13% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Akaroa Dolphins experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Akaroa Dolphins experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Akaroa Dolphins experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
1.44% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.