Ranking Score Explained

Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for On Yer Bike!.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

On Yer Bike!

Valid Reviews

69 Valid Reviews

The On Yer Bike! experience has a total of 69 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 69 valid reviews:

Rating Count Percentage
10/10 54
78%
9/10 8
12%
8/10 4
6%
7/10 1
1%
6/10 0
0%
5/10 0
0%
4/10 1
1%
3/10 1
1%
2/10 0
0%
1/10 0
0%

95.36% Average

The raw data average (mean) for all the On Yer Bike! valid reviews is 95.36% and is based on 69 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

6 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 69 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 6 face-to-face reviews:

Rating Count Percentage
10/10 3
50%
9/10 1
17%
8/10 0
0%
7/10 1
17%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 1
17%
2/10 0
0%
1/10 0
0%

81.67% Average

The raw data average (mean) for all the On Yer Bike! face-to-face reviews is 81.67% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

85.01%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Beth Mitchell 10/10 444 days 100%
James 4/10 718 days 52%
Heather Walker 10/10 3519 days 2%
emily urban 10/10 3884 days 1%
annalog87 10/10 3915 days 1%
Mara K 10/10 3943 days 1%
Kelly Pevehouse 10/10 4280 days 0%
Linda 10/10 4280 days 0%
Sharron Berry 10/10 4370 days 0%
jake123 10/10 4400 days 1%
auss13b3n 10/10 4431 days 1%
smurfmenow 10/10 4492 days 1%
coreynz77 10/10 4553 days 1%
nztintin 10/10 4645 days 1%
Emm 10/10 4674 days 1%
kiwifrenchy 8/10 4674 days 1%
henne 10/10 4705 days 1%
ajr282 10/10 4705 days 1%
Daffy 10/10 4736 days 1%
seffita 10/10 4736 days 1%
Benji 10/10 4797 days 1%
joanne84 10/10 4797 days 1%
sophiebuxton 10/10 4797 days 1%
Sharyn 8/10 4827 days 1%
Gibbo 10/10 4858 days 1%
Mel 10/10 4997 days 1%
odette 10/10 5011 days 1%
Mel 10/10 5011 days 1%
Aussietraveller812 8/10 5011 days 1%
murban 9/10 5039 days 1%
kristy 9/10 5162 days 1%
GailDempster 9/10 5162 days 1%
dashies 10/10 5162 days 1%
thirl 10/10 5162 days 1%
McKay_Family 10/10 5162 days 1%
nelliekaye 9/10 5192 days 1%
scovellgolding 9/10 5192 days 1%
aay451 10/10 5254 days 1%
chumfft 10/10 5254 days 1%
andy_dave 10/10 5315 days 1%
AlanGoode 9/10 5315 days 1%
Kelvin Brown 10/10 5376 days 1%
Samantha Piekuta 9/10 5413 days 1%
Jane 10/10 5435 days 1%
soomoo 8/10 5435 days 1%
Neigh Cat 10/10 5466 days 1%
timmora 10/10 5466 days 1%
Fong Yee Lim 10/10 5466 days 1%
Vohland5 10/10 5466 days 1%
chuckchallenger 10/10 5466 days 1%
Jocelyn Campbell 10/10 5496 days 1%
M W 10/10 5527 days 1%
Renee Menzies 10/10 5527 days 1%
Gemma Dekker 10/10 5527 days 1%
Mei Shortland 10/10 5527 days 1%
Cheryl 9/10 5527 days 1%
Yvonne 10/10 5557 days 1%
Bruce_M 10/10 5588 days 1%
kim morgan 10/10 5619 days 1%
Helen 10/10 5619 days 1%
Lisa Nicholls 10/10 5649 days 1%
jimmybrum 10/10 5649 days 1%
Ruby 10/10 5649 days 1%
Rachelle Hunt 10/10 5710 days 1%
JosieL 10/10 5710 days 1%
David 7/10 5758 days 1%
Nomi 10/10 5926 days 1%
Andy Chapman 3/10 6312 days 0%
Walburg 10/10 6487 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The On Yer Bike! experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.03% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the On Yer Bike! experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The On Yer Bike! experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -3.97%
198 -3.99%
199 -4.01%
200 -4.03%
201 -4.05%
202 -4.07%
203 -4.09%

Balancing Adjustment

2.74% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

84%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.