G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for On Yer Bike!.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
On Yer Bike!
Valid Reviews
69 Valid Reviews
The On Yer Bike! experience has a total of 69 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 69 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 54 |
|
78% |
| 9/10 | 8 |
|
12% |
| 8/10 | 4 |
|
6% |
| 7/10 | 1 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
95.36% Average
The raw data average (mean) for all the On Yer Bike! valid reviews is 95.36% and is based on 69 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 69 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 3 |
|
50% |
| 9/10 | 1 |
|
17% |
| 8/10 | 0 |
|
0% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
17% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.67% Average
The raw data average (mean) for all the On Yer Bike! face-to-face reviews is 81.67% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.88%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Beth Mitchell | 10/10 | 426 days | 100% |
| James | 4/10 | 700 days | 52% |
| Heather Walker | 10/10 | 3501 days | 2% |
| emily urban | 10/10 | 3866 days | 1% |
| annalog87 | 10/10 | 3897 days | 1% |
| Mara K | 10/10 | 3925 days | 1% |
| Kelly Pevehouse | 10/10 | 4262 days | 0% |
| Linda | 10/10 | 4262 days | 0% |
| Sharron Berry | 10/10 | 4352 days | 0% |
| jake123 | 10/10 | 4382 days | 1% |
| auss13b3n | 10/10 | 4413 days | 1% |
| smurfmenow | 10/10 | 4474 days | 1% |
| coreynz77 | 10/10 | 4535 days | 1% |
| nztintin | 10/10 | 4627 days | 1% |
| Emm | 10/10 | 4656 days | 1% |
| kiwifrenchy | 8/10 | 4656 days | 1% |
| henne | 10/10 | 4687 days | 1% |
| ajr282 | 10/10 | 4687 days | 1% |
| Daffy | 10/10 | 4718 days | 1% |
| seffita | 10/10 | 4718 days | 1% |
| Benji | 10/10 | 4779 days | 1% |
| joanne84 | 10/10 | 4779 days | 1% |
| sophiebuxton | 10/10 | 4779 days | 1% |
| Sharyn | 8/10 | 4809 days | 1% |
| Gibbo | 10/10 | 4840 days | 1% |
| Mel | 10/10 | 4979 days | 1% |
| odette | 10/10 | 4993 days | 1% |
| Mel | 10/10 | 4993 days | 1% |
| Aussietraveller812 | 8/10 | 4993 days | 1% |
| murban | 9/10 | 5021 days | 1% |
| kristy | 9/10 | 5144 days | 1% |
| GailDempster | 9/10 | 5144 days | 1% |
| dashies | 10/10 | 5144 days | 1% |
| thirl | 10/10 | 5144 days | 1% |
| McKay_Family | 10/10 | 5144 days | 1% |
| nelliekaye | 9/10 | 5174 days | 1% |
| scovellgolding | 9/10 | 5174 days | 1% |
| aay451 | 10/10 | 5236 days | 1% |
| chumfft | 10/10 | 5236 days | 1% |
| andy_dave | 10/10 | 5297 days | 1% |
| AlanGoode | 9/10 | 5297 days | 1% |
| Kelvin Brown | 10/10 | 5358 days | 1% |
| Samantha Piekuta | 9/10 | 5395 days | 1% |
| Jane | 10/10 | 5417 days | 1% |
| soomoo | 8/10 | 5417 days | 1% |
| Neigh Cat | 10/10 | 5448 days | 1% |
| timmora | 10/10 | 5448 days | 1% |
| Fong Yee Lim | 10/10 | 5448 days | 1% |
| Vohland5 | 10/10 | 5448 days | 1% |
| chuckchallenger | 10/10 | 5448 days | 1% |
| Jocelyn Campbell | 10/10 | 5478 days | 1% |
| M W | 10/10 | 5509 days | 1% |
| Renee Menzies | 10/10 | 5509 days | 1% |
| Gemma Dekker | 10/10 | 5509 days | 1% |
| Mei Shortland | 10/10 | 5509 days | 1% |
| Cheryl | 9/10 | 5509 days | 1% |
| Yvonne | 10/10 | 5539 days | 1% |
| Bruce_M | 10/10 | 5570 days | 1% |
| kim morgan | 10/10 | 5601 days | 1% |
| Helen | 10/10 | 5601 days | 1% |
| Lisa Nicholls | 10/10 | 5631 days | 1% |
| jimmybrum | 10/10 | 5631 days | 1% |
| Ruby | 10/10 | 5631 days | 1% |
| Rachelle Hunt | 10/10 | 5692 days | 1% |
| JosieL | 10/10 | 5692 days | 1% |
| David | 7/10 | 5741 days | 1% |
| Nomi | 10/10 | 5908 days | 1% |
| Andy Chapman | 3/10 | 6294 days | 0% |
| Walburg | 10/10 | 6469 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The On Yer Bike! experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.85% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 50 days. However the On Yer Bike! experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The On Yer Bike! experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.80% |
| 198 | -3.82% |
| 199 | -3.83% |
| 200 | -3.85% |
| 201 | -3.87% |
| 202 | -3.89% |
| 203 | -3.91% |
| … | … |
Balancing Adjustment
2.73% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.